Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hola, Tengo una cuenta de Facebook y quiero cerrarla, para eso necesito cambiar mi usuario de Facebook a un mail nuevo para no perder las listas. ¿ Cómo puedo sacar la cuenta de facebook y poner otro usuario? Saludos,
I might have started using spotify while I was overseas and now that I am back, I am not allowed to login. And am prompted that I can only use spotify abroad for 14days. I sign up using my facebook account. Kindly advice.
Is it possible for two accounts to get mixed up? The last week my Spotify has started showing music I have not played in the recently played list. There are also some playlists now that I have not added...
Hello!I recently upgraded my spotify premium account to a spotify family account where we are three persons who share the payment. We recently also got a new broadband from telia where they gave us 3 months of spotify premium. Is it possible to get t...
I have been using Spotify for a while as a premium user. I needed to close my Facebook account and then when ı tried to log in with same mail i was shocked. All lists are gone and many advertisements plays and more =))I want to listen my playlists wi...
I was wondering if there is any way to check how many days left of a subscription I have left, and if so how do I check?
I live in Hawaii and I've been traveling visiting California but it says that you can't play abroad for over 14 days but Hawaii is in the US? It wont let me log into my account
I would love to transfer all my playlists that I have on my old spotify account to my new one. The problem is that I don't remember my password, and the e-mail that I registerd my old account with has been expired.
Hi spotifyi have a demand about spotify premium abonnementis the spotify premium abonnement monthly terminablei hope it i soon answer from you too may receivewith friendly greeting Anjo the Clerk
about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all the accounts on my family account arent premium anymo...
Hi, Each month £9.99 comes out of my bank account, I want to cancel it. My account however says free so I can't. How do I cancel it?
Hi I just received an e-mail from (..)@spocustom.se telling me in swedish, that they cannot withdraw money from my debet card. I find this strange since last payment was July 16th and I have seen it been withdrawn from my bank. They are telling me to...
Hello! I can't log in from my phone (sumsung). It gives me the error message that the user name and password is incorrect (not true at all). Changed the password, reinstalled the app, no problem login in from the computer or phone browser but I can't...
My account logged out of my phone by itself and now all my music has disappeared!! Anyone have any ideas please?
Alguém ai já tem uma solução pra esse problema? O aplicativo é bom até demais, mas esses problemas com a premium account estão sendo muito chatos. (Já desinstalei e instalei o aplicativo de novo e nada).
I am trying to share songs i play on Spotify on my Facebook page. When i do it asks me to change the settings to linnk Facebook with Spotify. When i put the details in and save the screen still shows Connect to facebook. When i try again it says my f...
Hi changed my phone from sony z3 to sony z5 premium but lost a lot of songs and the spotify premium it asked me to start a free trial on premium how do i get mt premium back and my playlists?
hello I have the account , I can get into the app , but I can not get into the profile to activate spotify premium . can you help me thank you very much .
Just want to say I just got this - seconds after a bona fine mail from Spotify. Needless to say I didn't open it but it should be in Spotifys interest to act or comment.."God morgon,Vi kunde inte behandla din betalning och har därför pausat prenumera...
Hi! I had a spotify premium account which i shared with an ex boyfriend but it saved under his address so we technically shared the same spotify account for a while. I then had to sign up for a new premium account which i sign in through facebook but...