help

[jolijnenlieke]

about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all the accounts on my family account arent premium anymore and my own account is blocked. help?

[Maxim]

Hey @jolijnenlieke,

Your account may be blocked because of a fraud attempt. Since I cannot look into your account, i recommend getting in touch with Spotify Support.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.