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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9259 Views
  • 3 replies
  • 9 likes
  • Security
  • 9259 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483828 Views
  • 979 replies
  • 111 likes
  • Account
  • 483828 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211403 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211403 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121140 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121140 Views
  • 72 replies
  • 12 likes

I subscribed to Spotify Premium, but still use spotify Free

I've signed up for spotify premium a month ago. The first month was free and from now on i have to pay. Which is totally fine, except i can't actually use spotify premium. I've followed all the steps suggested in the help-section, but it doesn't work...

  • Casual Listener
  • I've signed up for spotify premium a month ago. The first month was free and from now on i have to pay. Which is totally fine, except i can't actually use spotify premium. I've followed all the ...
  • blerch
  • Gig Goer
  • 383 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 383 Views
  • 5 replies
  • 0 likes

Charged for premium

A few months ago I attempted to set up a 3 month free trial of Spotify and had to enter my credit card details so that I would be charged when the trial period ended. However my account was never changed to premium so I continued to use the free vers...

  • Casual Listener
  • A few months ago I attempted to set up a 3 month free trial of Spotify and had to enter my credit card details so that I would be charged when the trial period ended. However my account was never cha...
  • sidafamily
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 220 Views
  • 2 replies
  • 0 likes

KPN Spotify activation code

Hello, 15 days ago I have orderd spotify premium tro KPN Mobile. The activation code would be send within 2 hours. Now, 15 days later I still dont have the activation code. When will I get it, and wat will we do about the costs? Thanks in advance.

  • Casual Listener
  • Hello,   15 days ago I have orderd spotify premium tro KPN Mobile. The activation code would be send within 2 hours. Now, 15 days later I still dont have the activation code. When will I get i...
  • Maxim
  • Spotify Star
  • 1294 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1294 Views
  • 3 replies
  • 0 likes

Ending a premium trial

How do I stop after trying a 30 free trial of premium?

  • Casual Listener
  • How do I stop after trying a 30 free trial of premium?
  • Hubo
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • Premium
  • 329 Views
  • 3 replies
  • 0 likes

Solved!! Sign in

I'm signing in on Spotify using my fb account,but it's hacked and I want to change my fb account.how can I synchronize the Spotify with my new fb account without losing my data?

  • Visitor
  • I'm signing in on Spotify using my fb account,but it's hacked and I want to change my fb account.how can I synchronize the Spotify with my new fb account without losing my data?
  • user-removed
  • Not applicable
  • 1026 Views
  • 4 replies
  • 0 likes
  • Account
  • 1026 Views
  • 4 replies
  • 0 likes

Payment

Why does Spotify charge the cost of my suscription in US Dollars instead of Chilean Pesos? My credit card was issued in Chile and I live in that country so, I should pay the amount of my suscription in local currency (CLP). I asked my bank about it, ...

  • Newbie
  • Why does Spotify charge the cost of my suscription in US Dollars instead of Chilean Pesos?  My credit card was issued in Chile and I live in that country so, I should pay the amount of my suscr...
  • awayindewan
  • Newbie
  • 492 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 492 Views
  • 1 replies
  • 1 likes

Superuser Contribution although country changed, still not working

Hi there,I can't not login anymore because the country does not belong to the one in my profile??Can´t understand, I changed to Spain and I am in Spain....frustrating.I even created a new user (serchmalaga) and happening the same...HELP!

  • Casual Listener
  • Hi there, I can't not login anymore because the country does not belong to the one in my profile?? Can´t understand, I changed to Spain and I am in Spain.... frustrating. I even created a new use...
  • Salviral
  • Casual Listener
  • 443 Views
  • 7 replies
  • 0 likes
  • Login
  • 443 Views
  • 7 replies
  • 0 likes

Delete Account

I would like to delete my Spotify Account!

  • Visitor
  • I would like to delete my Spotify Account!
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Probleme mit der Bezahlung

Hi, und sorry, falls ich hier falsch sein sollte. Folgendes Problem. Mein Premium Account läuft zum 23.10.2013 aus, habe auch rechtzeitig gekündigt. Nun erhalte ich aber weiterhin Rechnungen, was ich nicht wirklich nachvollziehen kann. Kann es irgend...

  • Newbie
  • Hi, und sorry, falls ich hier falsch sein sollte.   Folgendes Problem.   Mein Premium Account läuft zum 23.10.2013 aus, habe auch rechtzeitig gekündigt. Nun erhalte ich aber weiterh...
  • Lisahatspotify
  • Newbie
  • 516 Views
  • 1 replies
  • 1 likes
  • 516 Views
  • 1 replies
  • 1 likes

Spotify Family extra charges

Hi I upgraded my Premium to Family. I get charged 9.99 + 14.99 even though it should be only 14.99. It also says only 14.99 in my account information. Why is this? Thanks in advance,Tuomas

  • Casual Listener
  • Hi   I upgraded my Premium to Family. I get charged 9.99 + 14.99 even though it should be only 14.99. It also says only 14.99 in my account information. Why is this?   Thanks in ad...
  • Maxim
  • Spotify Star
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

got hacked

Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforce.com on behalf of suport@spotify.com They logged me out...

  • Newbie
  • Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforc...
  • Maxim
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 471 Views
  • 1 replies
  • 0 likes

Still being charged...

I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on

  • Newbie
  • I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Premium upgrade failed

HiI upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help!Thx

  • Casual Listener
  • Hi I upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help! ...
  • Maxim
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • Premium
  • 297 Views
  • 3 replies
  • 0 likes

Album unavaible for me

I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album was not in the artist page. Using the search functi...

  • Casual Listener
  • I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album ...
  • coloyrs
  • Community Legend
  • 658 Views
  • 4 replies
  • 0 likes
  • Account
  • 658 Views
  • 4 replies
  • 0 likes

Solved!! Ad while on premium

Dear Spotify, I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion? Please stop sending me ads... I'm paying not to have them.

  • Casual Listener
  • Dear Spotify,   I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion?   P...
  • m86
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 2 replies
  • 0 likes

Upgraded to family premium and now can't open my account or access my music

Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can anyone help?

  • Casual Listener
  • Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can an...
  • osornios
  • Spotify Star
  • 262 Views
  • 2 replies
  • 0 likes
  • Login
  • 262 Views
  • 2 replies
  • 0 likes

Unsubscribing from Premium

I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request cancel again, put your password in, and request cancel ...

  • Newbie
  • I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request canc...
  • osornios
  • Spotify Star
  • 620 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 620 Views
  • 1 replies
  • 0 likes

Cant find my account with premium trial set up

I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify. Need to find my other account to cancel the subscription. Please help I cant get any contact for Spotify

  • Newbie
  • I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify.  Need to find my other account to cancel the subscription. &nbs...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Unknown payment of a second premium account from my

Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you

  • Newbie
  • Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you
  • osornios
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 374 Views
  • 1 replies
  • 0 likes

Rogers & Free Spotify Premium for Existing Spotify subscribers.. not so fast!

Searching through the forums, this appears to be an ongoing, frustrating issue for many people. A paying premium subscriber for quite some time, I was offered 24 months free Spotify Premium through Rogers Wireless. With a few quick steps (instruction...

  • Regular
  • Searching through the forums, this appears to be an ongoing, frustrating issue for many people.    A paying premium subscriber for quite some time, I was offered 24 months free Spotify Pr...
  • mdlgrant
  • Regular
  • 3079 Views
  • 5 replies
  • 2 likes
  • Premium
  • 3079 Views
  • 5 replies
  • 2 likes