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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77151 Views

28 replies

0 likes

  • 77151 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95524 Views

9 replies

2 likes

Account
Login
  • 95524 Views
  • 9 replies
  • 2 likes

I Log in then it signs me out saying password is wrong

Using the spotify app on desktop, while using the program when I log in it allows me on the app for a few seconds then logs me out saying incorrect password, not sure which email i used for setting up my account so i cant change the password. any hel...

Newbie

Using the spotify app on desktop, while using the program when I log in it allows me on the app for a few seconds then logs me out saying incorrect password, not sure which email i used for sett...

Hurlamania

Roadie

1155 Views

1 replies

0 likes

Account
Login
  • 1155 Views
  • 1 replies
  • 0 likes

Hack/Pirate !!

Bonjour a tout les francophone.Je rencontre depuis plusieurs mois un problème sur spotify un autre utilisateur que moi su nom de "Spotiamb 2.0.1" ce connect via mon compte. Il peut changer les musiques alors que je les écoutes ou tout simplement me d...

Newbie

Bonjour a tout les francophone. Je rencontre depuis plusieurs mois un problème sur spotify un autre utilisateur que moi su nom de "Spotiamb 2.0.1" ce connect via mon compte. Il peut changer les mu...

660 Views

0 replies

0 likes

Other
  • 660 Views
  • 0 replies
  • 0 likes

Purchased premium but still free

I bought an iTunes giftcard to renew my Spotify premium subscription. I renewed my subscription and was billed for it by Apple. When I log into Spotify, I'm still on the free subscription. Please help!!!!

Newbie

I bought an iTunes giftcard to renew my Spotify premium subscription. I renewed my subscription and was billed for it by Apple. When I log into Spotify, I'm still on the free subscription. Please hel...

256 Views

0 replies

0 likes

Subscription
  • 256 Views
  • 0 replies
  • 0 likes

Paypal no me deja quitar tarjeta

Hola tengo un problema desde que page spotify por paypal y es que paypal me dice que tengo que esperar a que se tramiten los pagos y ya esta pagado.

Newbie

Hola tengo un problema desde que page spotify por paypal y es que paypal me dice que tengo que esperar a que se tramiten los pagos y ya esta pagado.

429 Views

0 replies

0 likes

Subscription
  • 429 Views
  • 0 replies
  • 0 likes

Solved!! I can not add a family member

Hi!We subscribed to spotify family on january for 4 members. Now with the new spotify family we can have 6 members for 8.99. I want to add the fifth account but when I write the email address I get an error message.Can someone tell me what should I d...

Casual Listener

Hi! We subscribed to spotify family on january for 4 members. Now with the new spotify family we can have 6 members for 8.99. I want to add the fifth account but when I write the email address I g...

mramos1

Casual Listener

875 Views

2 replies

0 likes

Account
  • 875 Views
  • 2 replies
  • 0 likes

Solved!! Student discount after three month trial?

I want to upgrade to Premium using the $0.99 three month trial, but after the trial is up I will be charged the regular price. I am a student, though, so how can I get the student discount before getting charged the full amount??

Newbie

I want to upgrade to Premium using the $0.99 three month trial, but after the trial is up I will be charged the regular price. I am a student, though, so how can I get the student discount before get...

Astame

Community Legend

1911 Views

5 replies

0 likes

Premium
  • 1911 Views
  • 5 replies
  • 0 likes

no spotify premium. still spotify free, no email from spotify, but I've payed for it.

I made spotify premium 0,99 cent for 3 months. I clicked on "agree and pay" . (Before I had to create a password for a Paypal account, which i didn't had at this time). Well after I "agreed and payed" I was at my new paypal account. There was no sign...

Visitor

I made spotify premium 0,99 cent for 3 months. I clicked on "agree and pay" . (Before I had to create a password for a Paypal account, which i didn't had at this time). Well after I "agreed and payed...

osornios

Spotify Star

298 Views

1 replies

0 likes

Premium
  • 298 Views
  • 1 replies
  • 0 likes

Account charged twice

For the last 2 months now my bank account has been charged twice on the same day for Spotify (ever since changing my card details)Contacted Spotify last month and today and heard nothing. Help!! i love Spotify and have had a premium account for years...

Casual Listener

For the last 2 months now my bank account has been charged twice on the same day for Spotify (ever since changing my card details) Contacted Spotify last month and today and heard nothing. Help!! i ...

osornios

Spotify Star

409 Views

4 replies

0 likes

Account
Premium
Subscription
  • 409 Views
  • 4 replies
  • 0 likes

Switch account from individual to family plan

I pre paid for a whole year last month for an individual plan. I just upgraded to family plan. How will Spotify charge me for the difference? Can I pay for the difference in 1 payment for the year or do I get charged for the difference every month?

Casual Listener

I pre paid for a whole year last month for an individual plan. I just upgraded to family plan. How will Spotify charge me for the difference? Can I pay for the difference in 1 payment for the year or...

osornios

Spotify Star

597 Views

4 replies

0 likes

Account
  • 597 Views
  • 4 replies
  • 0 likes

premium

I can't get premium. Page just not loading https://www.spotify.com/tr/purchase/panel/?referrer=toshiba&intro-offer=1#__main-pci-credit-card

Newbie

I can't get premium. Page just not loading   https://www.spotify.com/tr/purchase/panel/?referrer=toshiba&intro-offer=1#__main-pci-credit-card

Astame

Community Legend

627 Views

1 replies

0 likes

Premium
  • 627 Views
  • 1 replies
  • 0 likes

3 meses 9,99€

Hoy compré Premium por 9,99€ y la promoción decía que eran 3 meses en cambio en la cuenta me dice que se termina en un mes. Que probema hay? Me han estafado?

Casual Listener

Hoy compré Premium por 9,99€ y la promoción decía que eran 3 meses en cambio en la cuenta me dice que se termina en un mes. Que probema hay? Me han estafado?

osornios

Spotify Star

293 Views

1 replies

0 likes

Premium
  • 293 Views
  • 1 replies
  • 0 likes

Charged without authorization

I wanted to acquire the spotify premium for 99c. My brother used the same credit card so I couldn't get through because I would've used it twice. So I closed the popup and than on my phone a charge came in when I DIDN"T EVEN GET THE SUBSCRIPTION! Wha...

Newbie

I wanted to acquire the spotify premium for 99c. My brother used the same credit card so I couldn't get through because I would've used it twice. So I closed the popup and than on my phone a charge c...

osornios

Spotify Star

264 Views

1 replies

0 likes

Account
  • 264 Views
  • 1 replies
  • 0 likes

I disconnected my Facebook account from my Spotify account. But, now I cannot change my name-surname

I once connected my Facebook account to my Spotify account. But that Facebook account was fake, and after I disconnect my Facebook account from Spotify, that fake name stayed on my profile name on Spotify. Now, I cannot change my name on Spotify (Fak...

Newbie

I once connected my Facebook account to my Spotify account. But that Facebook account was fake, and after I disconnect my Facebook account from Spotify, that fake name stayed on my profile name on Sp...

osornios

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Your Music and Playlists

if I delete a playlist I made will it disappear from my "Your Music"? Also I am trying to transfer all the music from the your music tab to a new account how do I do that?

Newbie

if I delete a playlist I made will it disappear from my "Your Music"? Also I am trying to transfer all the music from the your music tab to a new account how do I do that?

osornios

Spotify Star

608 Views

1 replies

0 likes

Account
  • 608 Views
  • 1 replies
  • 0 likes

Facebook Log In

I mistakenly connected my Facebook account to my sister's username Spotify account, I disconected it and now I can't log in. If I search my self on Spotify the username is: 1120414259, I have playlists saved on my Facebook account and my friends foll...

Newbie

I mistakenly connected my Facebook account to my sister's username Spotify account, I disconected it and now I can't log in. If I search my self on Spotify the username is: 1120414259, I have pl...

Astame

Community Legend

317 Views

1 replies

0 likes

Account
Login
  • 317 Views
  • 1 replies
  • 0 likes

Question about the specifics of student discount

So I am a freshman in college who will be attending my first year in the fall. I am enrolled and have signed up for my classes and everything but when I tried to sign up for premium using the student discount they said they they could not find me so ...

Newbie

So I am a freshman in college who will be attending my first year in the fall. I am enrolled and have signed up for my classes and everything but when I tried to sign up for premium using the student...

Astame

Community Legend

189 Views

1 replies

0 likes

Premium
  • 189 Views
  • 1 replies
  • 0 likes

Subscripcion premium verano

Como puedo solucionar lo que me a pasado, tengo una cuenta y probé de hacer los 3 meses de verano por 0'99€ pero se lo han cobrado dos veces y encima no me sale Premium que puedo hacer?

Newbie

Como puedo solucionar lo que me a pasado, tengo una cuenta y probé de hacer los 3 meses de verano por 0'99€ pero se lo han cobrado dos veces y encima no me sale Premium que puedo hacer?

osornios

Spotify Star

199 Views

1 replies

0 likes

Account
Subscription
  • 199 Views
  • 1 replies
  • 0 likes

why does Spotify show 3 different user names on my account?

On my Macbook, the Spotify app shows me as ChipMilligan, the desktop app, website and forum here show me as Theothistle. I have used both user names, but talked to support about 8 months ago, and they said they would combine the accounts into one. I ...

Roadie

On my Macbook, the Spotify app shows me as ChipMilligan, the desktop app, website and forum here show me as Theothistle. I have used both user names, but talked to support about 8 months ago, and the...

osornios

Spotify Star

257 Views

1 replies

0 likes

Account
Login
  • 257 Views
  • 1 replies
  • 0 likes

Help! Can't listen in other countries

Hi! Sorry for my english. I live in Norway, and now I'm om holiday in Spain. I've a couple of offline playlists, but it's only a few songs that work? And I need to press play for each song. I've checked, and I still have premium. Please help, I hate ...

Casual Listener

Hi! Sorry for my english. I live in Norway, and now I'm om holiday in Spain. I've a couple of offline playlists, but it's only a few songs that work? And I need to press play for each song. I've chec...

Astame

Community Legend

315 Views

3 replies

0 likes

Account
Premium
  • 315 Views
  • 3 replies
  • 0 likes

sharing my username

Hello team,I'm a Spotify premium user and I share my password with my best friend so he can use it but it don't let me use it while he's listening to music. How can I use it in both devices? So I don't have to wait for him to listen music. Please you...

Newbie

Hello team, I'm a Spotify premium user and I share my password with my best friend so he can use it but it don't let me use it while he's listening to music. How can I use it in both devices? So I...

osornios

Spotify Star

364 Views

1 replies

0 likes

Account
  • 364 Views
  • 1 replies
  • 0 likes