Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Puedo utilizar las redes moviles a la perfeccion, pero al momento de usar spotify me aparece "sin conexion" y ya intente todo lo que dice en la pagina de support.
So I don't get paid for another two days, and my subscription renews on the 16th of this month.. Is there a way to extend it to Friday?
Hi Spotify, I cancelled my services with you and no longer have or use the spotify app, yet you're stille taking money off my bank account. I cancelled my services about 3 months ago.Please help me asap, is there a phone number I can call? I don't ha...
I am currently traveling in Australia, and will soon be bounching from country to country. I started my account ages ago in the U.S, I had to switch my payment option from my U.S bank account, to my Aussie bank account a while ago. I have recently go...
My premium account expired 2 days ago, so I decided to renew yesterday, but when I bought premium, nothing happened at all- my account is still "free". However, I managed to receive a invoice from apple. Please help asap! Thanks!
How many days notice do I have to give Spotify in order to cancel my subscription? I am hoping to get the 3 month trial but want to wait a few months after to get full premium.
Hi Community, After de-linking my Facebook and Spotify Accounts a week or so ago it seems that my saved playlists and starred songs immediately disappeared. I am not sure if these two events are related or just coincidence. I was trying to not share ...
The past six months I have been using a Spotify account on a three month trial and a three month gift card and decided that I have invested so much time into the account that I would like to kee it and pay for premium. However, I actually used a frie...
how to cancel old monthly payment after joining a shared and cheaper subscription?
I canceled my Premium subscription and tried to enroll with Spotify Student but I keep getting an error that reads "We were unable to validate your student details. Please check your status and try again." I am a current studet and my school is on th...
i use the app Spotify on my iPhone and usually in the app you can change it to premium since I pay with an iTunes card. It won't let me change it in the app and I can't use a credit card because I don't have one what do I do
Hello,I've deactivated my Facebook account for personal reasons, but this was my login for Spotify - how can I get this delinked?I can't email anyone via the website because I can't log in.Thanks.
I am unable to log in on my account. It says that my face book account is not linked to spotify. I tried logging in using may username and password but it did not work. The account and username/email add is still active because i am able to change th...
Hola, si compro una tarjeta de saldo spotify (de esas que venden en oxxo, seven eleven, etc.) puedo obtener la tarifa de 9 pesos por 3 meses o la manera de cobro es diferente?
Hey so my account on Spotify wont let me log in, and the problems not the version of my spotify or anything, its up to date, and im not getting it wrong as I've been signed out of all my devices on it and couldn't even us my actual account to post th...
I need to disconnect a friend's account from my credit card. I was paying for his account and he was paying the money in cash to me, now we don't have that agreement anymore but I am still paying for his account and he won't remove my credit card num...
Hello, this subscription was cancelled on April 30th but I've still been charged for the premium service for May and June. I have sent an e-mail as you can see by the case number above but am still waiting to get a response as to the status of the re...
I am a student at the University of Mississippi, and I have entered in all of the correct information to recieve the student discount, but it says that they are unable to validate my student details.
So a week or two ago they had a deal of 3 months for the price og 1 month, which i bought. i just cancelled my subscrption because i did not want it to keep billing me after the 3 months were up. They have billed me the payment and i have premium rig...
Ya Se aplicaron Varios Pagos Para La compra del paquete familiar, me Aparece Que No se han del CARGADO los todavia Pagos, ya tengo dos Semanas ASI Que Tengo Que Hacer.