Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304519 Views
  • 869 replies
  • 97 likes
  • Account
  • 304519 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139695 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139695 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80791 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80791 Views
  • 64 replies
  • 9 likes

Someone else is using my account

Hello,Over the last month or so I have been continually interrupted by someone else using my Spotify.It is not restricted to a time of day, but a password change and logging out of devices has not helped.Whoever is using my account appears to be real...

  • Visitor
  • Hello, Over the last month or so I have been continually interrupted by someone else using my Spotify. It is not restricted to a time of day, but a password change and logging out of devices has no...
  • 82 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 82 Views
  • 0 replies
  • 0 likes

Solved!! I cant subscribe to spotify family!

Hi there, i live in Brazil and i was using spotify family, today spotify announced the new spotify family plan wich is way cheaper so i wanted to change to it, when i tried at first i received a message saying that i cant make that change. So i just ...

  • Newbie
  • Hi there, i live in Brazil and i was using spotify family, today spotify announced the new spotify family plan wich is way cheaper so i wanted to change to it, when i tried at first i received a mess...
  • alinneariel
  • Newbie
  • 1439 Views
  • 15 replies
  • 6 likes
  • Subscription
  • 1439 Views
  • 15 replies
  • 6 likes

Solved!! Appears not pay maid, but it is charge on my credit card

Im trying to pay de promotion of 3 months for 99 pesos, and appears a message that says there has been a problem but it hasnt made a pay charge on my credit charge yet, but I have theee charges on my credit card of 159 pesos and no spotify premium ye...

  • Newbie
  • Im trying to pay de promotion of 3 months for 99 pesos, and appears a message that says there has been a problem but it hasnt made a pay charge on my credit charge yet, but I have theee charges on my...
  • markeriyah2010
  • Casual Listener
  • 217 Views
  • 3 replies
  • 0 likes
  • Account
  • 217 Views
  • 3 replies
  • 0 likes

Premium for family subscription

My account currently is on family +2 but the new update to the plan has not taken any change to the new family plan. What should I do?Thanks.

  • Newbie
  • My account currently is on family +2 but the new update to the plan has not taken any change to the new family plan. What should I do? Thanks.
  • Maxim
  • Spotify Star
  • 1367 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1367 Views
  • 5 replies
  • 0 likes

Migration To Bank Slip

Hello there. I want to migrate from credit card to bank slip. I live in Brasil. I want to keep using the same email and same username, but when i cancel the credit card, it doesn't really cancels it. When i go to change the payment option, it doesn't...

  • Casual Listener
  • Hello there. I want to migrate from credit card to bank slip. I live in Brasil. I want to keep using the same email and same username, but when i cancel the credit card, it doesn't really cancels it....
  • 123 Views
  • 0 replies
  • 0 likes
  • Premium
  • 123 Views
  • 0 replies
  • 0 likes

Paid and still getting ads

My payment declined and i submitted a payment again, but I am still getting ads and saying i do not have tje premium. I have deleted the app from all the devices that I have it on. Please help I am paying for something I cannot use.

  • Newbie
  • My payment declined and i submitted a payment again, but I am still getting ads and saying i do not have tje premium. I have deleted the app from all the devices that I have it on. Please help I am p...
  • 97 Views
  • 0 replies
  • 0 likes
  • Premium
  • 97 Views
  • 0 replies
  • 0 likes

Payment

If i sign up for a family plan for 6 people, is the payment $14.99 per person or just me that has to pay the $14.99

  • Newbie
  • If i sign up for a family plan for 6 people, is the payment $14.99 per person or just me that has to pay the $14.99
  • user-removed
  • Not applicable
  • 112 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 112 Views
  • 2 replies
  • 0 likes

Charged after prepaying for year

I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card company removed the charge from my statement , but I'm ...

  • Casual Listener
  • I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card comp...
  • user-removed
  • Not applicable
  • 137 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 137 Views
  • 4 replies
  • 0 likes

switching from premium through iTunes to a family plan

I had premium through iTunes for a long time, but then my dad purchased the family plan. I canceled the iTunes subscription, but it won't let me accept the invitation. what do i do?

  • Newbie
  • I had premium through iTunes for a long time, but then my dad purchased the family plan. I canceled the iTunes subscription, but it won't let me accept the invitation. what do i do?
  • Bittencourt
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 267 Views
  • 1 replies
  • 0 likes

I just can't pay !! I want to pay asap!

Please help! I don't know whats going wrong with my account, I have tryed paying with different credit and debit cards, also tryed PayPal and still can't get my payment be submitted. Payment, Account, Premium, I guess it is something wrong with my ac...

  • Newbie
  • Please help! I don't know whats going wrong with my account, I have tryed paying with different credit and debit cards, also tryed PayPal and still can't get my payment be submitted.   Pay...
  • 92 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 92 Views
  • 0 replies
  • 0 likes

Spotify Student Discount Unwarranted Discontinuation

I have been using Spotify Premium with the student discount for about a year now. I am still enrolled at Louisiana Tech University and I just recieved a charge for $9.99 instead of $4.99 on May 23, 2016. I would like to be refunded the difference and...

  • Newbie
  • I have been using Spotify Premium with the student discount for about a year now. I am still enrolled at Louisiana Tech University and I just recieved a charge for $9.99 instead of $4.99 on May 23, 2...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 102 Views
  • 1 replies
  • 0 likes

Using Spotify abroad

I'm from the UK but on holiday in Colombia and am unable to log into my account on my phone. The error message 'you appear to be trying to log into Spotify from a different country' keeps appearing but I am unable to change my country in account sett...

  • Newbie
  • I'm from the UK but on holiday in Colombia and am unable to log into my account on my phone. The error message 'you appear to be trying to log into Spotify from a different country' keeps appearing b...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 112 Views
  • 1 replies
  • 0 likes

Playing at the same time

I have a family plan and wanted to know if we can play at the same time. .myself, my familyOr would we be disconnected and only one person at a time can play ?

  • Casual Listener
  • I have a family plan and wanted to know if we can play at the same time. .myself, my family Or would we be disconnected and only one person at a time can play ?
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium
  • 105 Views
  • 1 replies
  • 0 likes

Transfer account to student discount account

How do I switch my premium account of ($9.99/month) to a student discount ($4.99/month)?

  • Newbie
  • How do I switch my premium account of ($9.99/month) to a student discount ($4.99/month)?
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 116 Views
  • 1 replies
  • 0 likes

Spotify Company Entity

If ym Company is the entity or owner of the acocunt how many people can log in and use it? (Not simultaneously) And how many users can listen to it at a given time if kept internal to employees only? Thanks

  • Regular
  • If ym Company is the entity or owner of the acocunt how many people can log in and use it? (Not simultaneously)  And how many users can listen to it at a given time if kept internal to employees...
  • osornios
  • Spotify Star
  • 804 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 804 Views
  • 5 replies
  • 0 likes

He pagado dos veces mi suscripción a premium y me sigue sin funcionar

Me he suscrito por dos veces a la cuenta premium de spotify he recibido el cobro las dos veces y no me funciona me gustaria recibir algo de ayuda gracias

  • Newbie
  • Me he suscrito por dos veces a la cuenta premium de spotify he recibido el cobro las dos veces y no me funciona me gustaria recibir algo de ayuda gracias
  • osornios
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 261 Views
  • 1 replies
  • 0 likes

All my music got erased

I went on today to find all my songs I downloaded gone anyway to get them back.

  • Newbie
  • I went on today to find all my songs I downloaded gone anyway to get them back.
  • osornios
  • Spotify Star
  • 11661 Views
  • 9 replies
  • 2 likes
  • Premium
  • 11661 Views
  • 9 replies
  • 2 likes

Need a hand with a case # ASAP

Need a hand with case # 05480697 . The matter is fairly urgent and would appreciate some help as I filed the case a couple days ago.

  • Casual Listener
  • Need a hand with case # 05480697 . The matter is fairly urgent and would appreciate some help as I filed the case a couple days ago.
  • 86 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 86 Views
  • 0 replies
  • 0 likes

My Account Has Switched Off of Student and Back to Standard Premium, Charging Me Double (Again)

Hello! I have reached out via email but have yet to recieve a response... It's been a few months now, so I'm hoping this will work. As the title says, I've recently found that my account has been charged double for some time now. I am a student in un...

  • Newbie
  • Hello!    I have reached out via email but have yet to recieve a response... It's been a few months now, so I'm hoping this will work.   As the title says, I've recently found ...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Premium

Hoy en la mañana hice el pago de costumbre para obtener mi cuenta premium, pero sigo sin tener servicio.

  • Newbie
  • Hoy en la mañana hice el pago de costumbre para obtener mi cuenta premium, pero sigo sin tener servicio.
  • 149 Views
  • 0 replies
  • 0 likes
  • Premium
  • 149 Views
  • 0 replies
  • 0 likes