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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171264 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171264 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11314 Views
  • 6 replies
  • 11 likes
  • Security
  • 11314 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515345 Views
  • 986 replies
  • 112 likes
  • Account
  • 515345 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125906 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125906 Views
  • 74 replies
  • 12 likes

Solved!! So im bilingual

How do i change my spotify account from spañish to english?? Cant find a language setting

  • Casual Listener
  • How do i change my spotify account from spañish to english?? Cant find a language setting
  • Hubo
  • Community Legend
  • 1090 Views
  • 5 replies
  • 0 likes
  • Free
  • 1090 Views
  • 5 replies
  • 0 likes

I'm already unsubscribe of spotify but they still get their payment from my account.

Hello! I need to stop it, because i don't want to continue with spotify, but they still get theis payment from my account, how can i stop it? can someone help me?

  • Newbie
  • Hello! I need to stop it, because i don't want to continue with spotify, but they still get theis payment from my account, how can i stop it? can someone help me?
  • JruffPolo
  • Casual Listener
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Facebook email change

So I changed my primary facebook email like about a week ago, and it still has not been changed in my spotify account. I already sent a contact message to spotify, but all I got back from them was to come and check answers in their help page. (Seriou...

  • Newbie
  • So I changed my primary facebook email like about a week ago, and it still has not been changed in my spotify account.    I already sent a contact message to spotify, but all I got back f...
  • JruffPolo
  • Casual Listener
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Problem with selection of payment method

Hi, I've a problem with the selection of the payment method. If I choose credit card, it just loads but nothing happens - like you can see in my screenshot. Anybody an idea what's wrong?

spotify.PNG
  • Casual Listener
  • Hi, I' ve a problem with the selection of the payment method. If I choose credit card, it just loads but nothing happens - like you can see in my screenshot. Anybody an idea what's wrong?
  • Leo2746
  • Casual Listener
  • 371 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 371 Views
  • 3 replies
  • 0 likes

limited premium deal

if you have a limited premium deal (i got the .99 for 3 months) and you have your music downloaded offline, will it undownload once the three months is up?

  • Newbie
  • if you have a limited premium deal (i got the .99 for 3 months) and you have your music downloaded offline, will it undownload once the three months is up?
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Add Family subscription to account

At this moment I have a premium account via XS4ALL. I want to add a Family subscription to this account, but can't find where to do this. Someone can help me?

  • Casual Listener
  • At this moment I have a premium account via XS4ALL. I want to add a Family subscription to this account, but can't find where to do this.   Someone can help me?  
  • a_r
  • Casual Listener
  • 668 Views
  • 5 replies
  • 0 likes
  • Account
  • 668 Views
  • 5 replies
  • 0 likes

Presale code for Melanie Martinez Los Angeles

I see on the warner music site that there is a presale code via spotify but I never got a notification for it or anything. Anyone know what it is?

  • Casual Listener
  • I see on the warner music site that there is a presale code via spotify but I never got a notification for it or anything. Anyone know what it is? 
  • pembrey
  • Newbie
  • 757 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 757 Views
  • 4 replies
  • 0 likes

Subscribed, but not getting Premium?

I accidentally deleted my app off my phone and I pay for premium but now I've re downloaded the app it's taken me to Spotify free and can't play offline. How do I get about this?

  • Newbie
  • I accidentally deleted my app off my phone and I pay for premium but now I've re downloaded the app it's taken me to Spotify free and can't play offline. How do I get about this?
  • 147 Views
  • 0 replies
  • 0 likes
  • Premium
  • 147 Views
  • 0 replies
  • 0 likes

Dar de baja Spotify

No recuerdo mi correo donde me mandaron la contraseña entonces no puedo acceder de ninguna manera para dar el servicio de baja. Gracias

  • Casual Listener
  • No recuerdo mi correo donde me mandaron la contraseña entonces no puedo acceder de ninguna manera para dar el servicio de baja. Gracias
  • martini028
  • Newbie
  • 887 Views
  • 2 replies
  • 0 likes
  • 887 Views
  • 2 replies
  • 0 likes

Cobrança

A Spotify cobrou duas vezes no meu cartão este mês, como faço para eles estornarem?

  • Newbie
  • A Spotify cobrou duas vezes no meu cartão este mês, como faço para eles estornarem?
  • Bittencourt
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
  • 281 Views
  • 3 replies
  • 0 likes

Moving to another country ...

Hello everyone, I am paying pr Spotify France, but I am moving permanently.I will be living in Switzerland and working in GermanyI was wondering if my account will still be working in those countries ?Or is there a limited time period after which my ...

  • Newbie
  • Hello everyone,    I am paying pr Spotify France, but I am moving permanently. I will be living in Switzerland and working in Germany I was wondering if my account will still be working...
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 128 Views
  • 0 replies
  • 0 likes

Premium upgrade credit card form

I've been attempting to upgrade to premium for the past few days to take advantage of the summer offer, but I just consistently get a loading spinner where the credit card form should be. I've tried on multiple devices/browsers/internet connections a...

  • Newbie
  • I've been attempting to upgrade to premium for the past few days to take advantage of the summer offer, but I just consistently get a loading spinner where the credit card form should be. I've tried ...
  • Astame
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

HACKED

Someone HACKED My other Spotify account and started using it so I changed my password but now I cant even access the account! It says its deactivated!!!!Help me please I had to create This new account and I cant contact Spotify personally so it told ...

  • Newbie
  • Someone HACKED My other Spotify account and started using it so I changed my password but now I cant even access the account! It says its deactivated!!!! Help me please I had to create This new acco...
  • Astame
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Security
  • 238 Views
  • 1 replies
  • 0 likes

Subscription change

Rogers, screwed up my subscription this week, how do i make sure that it's reflected in this account. My new subsciption dates should be June 23, 2016 to june 23, 2018?

  • Newbie
  • Rogers, screwed up my subscription this week, how do i make sure that it's reflected in this account. My new subsciption dates should be June 23, 2016 to june 23, 2018?
  • 238 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 238 Views
  • 0 replies
  • 0 likes

Someone logged into my account - how do I see who's been using my account?

I have three devices that I can with my account but this morning a new device was able to login and play using as I was listening. I did not recognis the name (tbh I cant remeber what name showed up on my phone) Is there a way to see whos been access...

  • Casual Listener
  • I have three devices that I can with my account but this morning a new device was able to login and play using as I was listening.  I did not recognis the name (tbh I cant remeber what name s...
  • Ambivalence
  • Community Legend
  • 35128 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 35128 Views
  • 1 replies
  • 0 likes

Random new songs and playlists not created by me

Hi, My account seems to be being used by someone else. Random songs and playlists keep on appearing without my say so. I thought of changing my password and logging out on all devices, but it doesn't accept my password anymore. I can only log in thro...

  • Newbie
  • Hi,   My account seems to be being used by someone else. Random songs and playlists keep on appearing without my say so. I thought of changing my password and logging out on all devices, but i...
  • 174 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 174 Views
  • 0 replies
  • 0 likes

Premium Family with country issue

Hi since a month I'm triyng to get this family Premium account done and get always the same stupid remark "we cannot connact you to this account beacuse you're in a different country????? We are all 4 in the same country as well the premium account h...

  • Casual Listener
  • Hi since a month I'm triyng to get this family Premium account done and get always the same stupid remark "we cannot connact you to this account beacuse you're in a different country????? We are all ...
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 130 Views
  • 0 replies
  • 0 likes

Device Password

Good morning friends!! Help me please .. Every time I try to change my device password a message that says " an error occurred while changing your password " and besides not able to exchange my old device password is no longer working ... how can I r...

  • Visitor
  • Good morning friends!! Help me please .. Every time I try to change my device password a message that says " an error occurred while changing your password " and besides not able to exchange my old d...
  • 256 Views
  • 0 replies
  • 2 likes
  • Login
    Premium
    Security
    Subscription
  • 256 Views
  • 0 replies
  • 2 likes

$1 promo

Hi I recently re activated my subscription because there was an offer for $1/month which had a validity of three months. How come was I charged $12.99 for this re-activation?

  • Newbie
  • Hi I recently re activated my subscription because there was an offer for $1/month which had a validity of three months. How come was I charged $12.99 for this re-activation?
  • 125 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 125 Views
  • 0 replies
  • 0 likes

Can I use more then one vodafone code on spotify

Hi, Both my and my father signed up to vodafone and we are both entitled to 1 year free spotify. I already have a spotify account have just cancelled and will apply my code once my paid period ends. My dad on the other hand doesn't use spotify. Is it...

  • Newbie
  • Hi,   Both my and my father signed up to vodafone and we are both entitled to 1 year free spotify. I already have a spotify account have just cancelled and will apply my code once my paid peri...
  • 134 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
  • 134 Views
  • 0 replies
  • 0 likes