Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Matt williams

I have lost all my downloaded music how do I get it back

  • Casual Listener
  • I have lost all my downloaded music how do I get it back
  • 155 Views
  • 0 replies
  • 0 likes
  • Other
  • 155 Views
  • 0 replies
  • 0 likes

3 months for $11.99

I have clicked on the link to get Spotify for 3 months at $11.99 and then it becomes $11.99 a month after the 3 months but it sends me to the paypal page and it says $11.99 a month. Do I pay for that and it will do it automatically or what? And how c...

  • Newbie
  • I have clicked on the link to get Spotify for 3 months at $11.99 and then it becomes $11.99 a month after the 3 months but it sends me to the paypal page and it says $11.99 a month. Do I pay for that...
  • 215 Views
  • 0 replies
  • 0 likes
  • Premium
  • 215 Views
  • 0 replies
  • 0 likes

Spotify made a big mistake by limiting the songs you can play offline

I think spotify made a big mistake by doing the 33,000 offline songs limit, few reasons I'm still a subscriber for more than 4 years are 1st I can play and save lots of songs offline, 2nd I can use spotify on all my devices including Sonos..But not t...

  • Newbie
  • I think spotify made a big mistake by doing the 33,000 offline songs limit, few reasons I'm still a subscriber for more than 4 years are 1st I can play and save lots of songs offline, 2nd I can use s...
  • EthanS1
  • Community Legend
  • 296 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 296 Views
  • 1 replies
  • 1 likes

Solved!! cancelled premium, but it says I still have a premium account

Hi, I cancelled my Spotfiy Premium account because I thought it was too expensive. First it didn't work and I had to pay for another month, finally it worked and I could cancelmy Premium account so that I had a Spotify Free account again. Now suddenl...

  • Casual Listener
  • Hi,   I cancelled my Spotfiy Premium account because I thought it was too expensive. First it didn't work and I had to pay for another month, finally it worked and I could cancelmy Premium acc...
  • lovesmusic
  • Casual Listener
  • 8670 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 8670 Views
  • 4 replies
  • 0 likes

iTunes Subscription

Hi... I paid my subscription at iTunes (Mexico) in the morning but at the moment I can't use it Premium, I don't now why, I hope that you can help me...Thanks (:

  • Newbie
  • Hi... I paid my subscription at iTunes (Mexico) in the morning but at the moment I can't use it Premium, I don't now why, I hope that you can help me... Thanks (:
  • EthanS1
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
  • 213 Views
  • 1 replies
  • 0 likes

premium

my premium ran out a hour ago & I went to the market to get an iTunes card, but when I go to subscription in app there is no box to get premium, it just says subscription "free"

  • Newbie
  • my premium ran out a hour ago & I went to the market to get an iTunes card, but when I go to subscription in app there is no box to get premium, it just says subscription "free"
  • EthanS1
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes

Premium

No me va la subscripción de premium, me hacen el cargo pero no va

  • Newbie
  • No me va la subscripción de premium, me hacen el cargo pero no va
  • Nieves1
  • Casual Listener
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium
  • 130 Views
  • 1 replies
  • 0 likes

Switch login without losing my playlists

Now I use facebook to login. But I would like to switch to a normal login with an e-mailadress wich is different from my facebookaccount. I have a premiumversion and I would like to not lose my playlists. Is it possible?

  • Newbie
  • Now I use facebook to login. But I would like to switch to a normal login with an e-mailadress wich is different from my facebookaccount. I have a premiumversion and I would like to not lose my playl...
  • EthanS1
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 194 Views
  • 1 replies
  • 0 likes

Paid for premium but no receipt or upgrade

I paid for premium through my iTunes and I've only ever logged in through my Facebook. After upgrading hours ago I still haven't gotten a receipt from Apple or an upgrade. Is there anything I can do to fix this?

  • Newbie
  • I paid for premium through my iTunes and I've only ever logged in through my Facebook. After upgrading hours ago I still haven't gotten a receipt from Apple or an upgrade. Is there anything I can do ...
  • EthanS1
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Charged for free trial.

My account says I'm on a free trial but I was charged for premium. Who do I need to contact?

  • Newbie
  • My account says I'm on a free trial but I was charged for premium. Who do I need to contact?
  • EthanS1
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Refund

I clicked the 'Get 3 months of Spotify premium for $0.99' and it charged me $9.99. I'd like my money back please.

  • Newbie
  • I clicked the 'Get 3 months of Spotify premium for $0.99' and it charged me $9.99. I'd like my money back please.
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 134 Views
  • 1 replies
  • 0 likes

Premium for $0.99

I'm feeling cheated! Spotify appears with the add "Premium for $0.99" as you can see below, however when I enter the ad, it tries to make me pay for premium for $11.99. I'm feeling cheated, can someone help?

Screen Shot 2016-06-12 at 2.24.27 PM.png
  • Newbie
  • I'm feeling cheated! Spotify appears with the add "Premium for $0.99" as you can see below, however when I enter the ad, it tries to make me pay for premium for $11.99. I'm feeling cheated, can someo...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! change profile pic or user name.

Trying to change user name and picture on lg phone, is it easier on pc

  • Newbie
  • Trying to change user name and picture on lg phone, is it easier on pc
  • Maxim
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • Account
  • 521 Views
  • 1 replies
  • 0 likes

Problemi log in spotify

Ho un account spotify premium circa da più di un mese, ma da questa mattina non riesco più a fare il log in su nessuna piattaforma, nemmeno sul sito, il problema sembra che sia la nazionalità, ma come faccio a cambiarla se non mi è consentito l'acces...

  • Casual Listener
  • Ho un account spotify premium circa da più di un mese, ma da questa mattina non riesco più a fare il log in su nessuna piattaforma, nemmeno sul sito, il problema sembra che sia la nazionalità, ma com...
  • 230 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 230 Views
  • 0 replies
  • 0 likes

Premium Subscription but all of a sudden no premium features?

I know there are other threads with issues like this, but I couldn't find an actual solution so I'm posting it again. love Spotify Premium and have had it since December. Last night however I went on my phone to listen to music and found for some rea...

  • Casual Listener
  • I know there are other threads with issues like this, but I couldn't find an actual solution so I'm posting it again.  love Spotify Premium and have had it since December. Last night however I w...
  • MattSuda
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Solved!! 2 accounts 1 email address

Hi, I have Spotify premium on my phone. I want to cancel that subscription, it won't let me on iPhone. I logged into account using same log in details as app and it's an old account that is Spotify free so I can't cancel premium there either.How do y...

  • Casual Listener
  • Hi, I have Spotify premium on my phone. I want to cancel that subscription, it won't let me on iPhone. I logged into account using same log in details as app and it's an old account that is Spotify f...
  • LisaKirwan
  • Casual Listener
  • 902 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 902 Views
  • 2 replies
  • 0 likes

Change plan and country keeping all the same in a new account

My sister gift me a family premium account.I cant update my account to family because my account was created in Argentina. So i have created a new one from USA. Its possible to migrate ALL my playlists and connect to my Facebook account my new spotif...

  • Regular
  • My sister gift me a family premium account. I cant update my account to family because my account was created in Argentina. So i have created a new one from USA.   Its possible to migrate ALL...
  • 134 Views
  • 0 replies
  • 0 likes
  • Account
  • 134 Views
  • 0 replies
  • 0 likes

Not so Temporary errors

So Ive been trying to link my Spotify with my FB account and I keep getting the message 'Sorry there has been a temporary error, please try again later'. The problem with this is Ive been getting this mssage forever. I had a second spotify account co...

  • Casual Listener
  • So Ive been trying to link my Spotify with my FB account and I keep getting the message 'Sorry there has been a temporary error, please try again later'. The problem with this is Ive been getting thi...
  • 103 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 103 Views
  • 0 replies
  • 0 likes

Canceling subscription to join a new family plan?

I'm having trouble canceling my subscription through my Spotify account, apperantly, due to being 'subscribed through Apple.'I found some steps to take online in attempt to unsubscribe through my Apple account rather than through Spotify's app/websit...

  • Newbie
  • I'm having trouble canceling my subscription through my Spotify account, apperantly, due to being 'subscribed through Apple.' I found some steps to take online in attempt to unsubscribe through my...
  • 194 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 194 Views
  • 0 replies
  • 0 likes