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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 200227 Views
  • 722 replies
  • 66 likes
  • Account
  • 200227 Views
  • 722 replies
  • 66 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103012 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103012 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55478 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55478 Views
  • 61 replies
  • 8 likes

How do I change my email

I am wanting to change the email linked to my account. Please help

  • Casual Listener
  • I am wanting to change the email linked to my account. Please help
  • user-removed
  • Not applicable
  • 88 Views
  • 2 replies
  • 0 likes
  • Premium
  • 88 Views
  • 2 replies
  • 0 likes

Problem with premium account

I have a premium account for years but since yesterday i'm back with the free account. I don't understand why. I followed the indications on the faq but nothing works, i'm always with free account. I sent a mail yesterday to the support but i got no ...

  • Casual Listener
  • I have a premium account for years but since yesterday i'm back with the free account. I don't understand why. I followed the indications on the faq but nothing works, i'm always with free account. I...
  • user-removed
  • Not applicable
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 93 Views
  • 1 replies
  • 0 likes

Got hack what can I do???

Today I noticed that my account was hacked, can't listen to my music, this dumfuk erased my music, I already cancelled my account but how can get back my rights!!!! Can't disconnect that account or user from the devices Help!!!

  • Casual Listener
  • Today I noticed that my account was hacked, can't listen to my music, this dumfuk erased my music, I already cancelled my account but how can get back my rights!!!! Can't disconnect that account or u...
  • Maxim
  • Spotify Star
  • 137 Views
  • 3 replies
  • 0 likes
  • Security
  • 137 Views
  • 3 replies
  • 0 likes

Spotify premium gratis

Lo que pasa es que me regalaban 60 dias de spoti premium, pero solo me duro 5 dias la promo y volvi a la cuenta gratis, alguien sabe porque?

  • Casual Listener
  • Lo que pasa es que me regalaban 60 dias de spoti premium, pero solo me duro 5 dias la promo y volvi a la cuenta gratis, alguien sabe porque?
  • Celsoc23
  • Casual Listener
  • 558 Views
  • 8 replies
  • 0 likes
  • Account
  • 558 Views
  • 8 replies
  • 0 likes

Spotify family

I don't understand how Spotify family works. I have upgraded, and invited my mother and sister. I have tried so send invites on Facebook and roost but when they click at the link they get the message that they are already in the membership.. So I don...

  • Newbie
  • I don't understand how Spotify family works. I have upgraded, and invited my mother and sister. I have tried so send invites on Facebook and roost but when they click at the link they get the message...
  • osornios
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
  • 102 Views
  • 1 replies
  • 0 likes

spotify family not upgrading

When I want to upgrade to spotify Family this error appears: Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripción. Ponte en contacto con el equipo de servicio al cliente que podrá ofrecerte ayuda adicional...

  • Newbie
  • When I want to upgrade to spotify Family this error appears: Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripción. Ponte en contacto con el equipo de...
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Offline songs using Cellular Data

One of the main reasons I got Spotify premium was to be able to download my songs in wifi and then play them on the go without using data. However, it looks like Spotify is still consuming a ton of data when I play the songs I've already downloaded, ...

  • Newbie
  • One of the main reasons I got Spotify premium was to be able to download my songs in wifi and then play them on the go without using data. However, it looks like Spotify is still consuming a ton of d...
  • mrgrumpystephen
  • Newbie
  • 324 Views
  • 2 replies
  • 0 likes
  • Premium
  • 324 Views
  • 2 replies
  • 0 likes

Solved!! Can't log on Spotify application only on internet site

Hi! Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why? Need help ASAP!

  • Newbie
  • Hi!   Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?   Need help ASAP!
  • osornios
  • Spotify Star
  • 432 Views
  • 6 replies
  • 1 likes
  • 432 Views
  • 6 replies
  • 1 likes

Someone is using my account!

Hi,I have been using Spotify for ages, I went to log on the other day & all my playlists have gone & been replaced by music I have never heard of?Has anyone come up against this before? If so how do I solve it?Many thanks

  • Casual Listener
  • Hi, I have been using Spotify for ages, I went to log on the other day & all my playlists have gone & been replaced by music I have never heard of? Has anyone come up against this befor...
  • Maxim
  • Spotify Star
  • 138 Views
  • 3 replies
  • 0 likes
  • Account
  • 138 Views
  • 3 replies
  • 0 likes

Someone had added a new device to my account and was playing music. It wouldn't let me remove it.

I glanced at my phone this morning, and someone had added a device named "Christina" to my account, which I could not remove by itself. I kept removing the device and it kept telling me "Cannot remove this device" SO I did what anyone would do to a f...

  • Casual Listener
  • I glanced at my phone this morning, and someone had added a device named "Christina" to my account, which I could not remove by itself.    I kept removing the device and it kept telling m...
  • user-removed
  • Not applicable
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 123 Views
  • 1 replies
  • 0 likes

Upgrade to Premium (Trial) not working - Page keeps loading forever

Hi there I have just tried to upgrade to Premium (with 30 days trial), but the page doesn't work. It keeps loading forever and the respective button does not work. The loading symbol keeps spinning infinitely. It looks like this: I have tried it on d...

spotify_problem.png
  • Newbie
  • Hi there   I have just tried to upgrade to Premium (with 30 days trial), but the page doesn't work. It keeps loading forever and the respective button does not work. The loading symbol keeps s...
  • gnovella16
  • Roadie
  • 152 Views
  • 1 replies
  • 1 likes
  • Premium
  • 152 Views
  • 1 replies
  • 1 likes

Keep having to press fast forward after every song

I've got spotify premium and use it at work on the offline mode it used to work perfect but now after every song I have to press forward to the next song because it keeps freezing. It does this on my tablet and on my mobile any suggestions?

  • Newbie
  • I've got spotify premium and use it at work on the offline mode it used to work perfect but now after every song I have to press forward to the next song because it keeps freezing. It does this on my...
  • gnovella16
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

My account has vanished

Dear reader, As of last Saturday my other account has vanished. I have no means of login into my account. I tried the following things:Login via the website: unsuccessfulLogin via the desktop application: unsuccessfulLogin on my mobile: unsuccessfulL...

  • Casual Listener
  • Dear reader,   As of last Saturday my other account has vanished.   I have no means of login into my account.    I tried the following things: Login via the website: unsucc...
  • colincynthia
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 153 Views
  • 2 replies
  • 0 likes

Why am I getting charged?

I tried to get the student discount but said they couldn't verify I was a student so I have up and now I'm seeing a $5.40 charge on my card by Spotify

  • Newbie
  • I tried to get the student discount but said they couldn't verify I was a student so I have up and now I'm seeing a $5.40 charge on my card by Spotify
  • LordRollin
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Will I still have the premium trial after I subscribe only for a while?

Hi, I am wondering if I still have the free premium trial if I buy a premium subscription and stop paying for it.For example, I buy premium for 2 months, and cancel it. Do I still have the free 30 day trial? Thanks.

  • Newbie
  • Hi,   I am wondering if I still have the free premium trial if I buy a premium subscription and stop paying for it. For example, I buy premium for 2 months, and cancel it. Do I still have the...
  • LordRollin
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

PLEASE LET ME CHANGE MY COUNTRY SO I CAN CHANGE PAYMENT INFO

I've been trying for weeks to change my country from Australia to Hong Kong so I can pay for it with my bank account there - but every time I change country, it never saves it and won't allow me to use my HK paypal to pay. Can an admin just change my...

  • Newbie
  • I've been trying for weeks to change my country from Australia to Hong Kong so I can pay for it with my bank account there - but every time I change country, it never saves it and won't allow me to u...
  • KatesHere
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 88 Views
  • 1 replies
  • 0 likes

Premium

I saw Premium advertised at $11.99. When I subscribed my confirmation said I would be charged $14.99.Why? And how do I get it changed when there is no support number or online helpThanksAndrew

  • Newbie
  • I saw Premium advertised at $11.99. When I subscribed my confirmation said I would be charged $14.99. Why? And how do I get it changed when there is no support number or online help Thanks Andrew
  • KatesHere
  • Community Legend
  • 89 Views
  • 1 replies
  • 0 likes
  • Account
  • 89 Views
  • 1 replies
  • 0 likes

Getting Spotify Free even when a monthly subscription is being paid

Hi,My uncle suscribed to Premium a few months ago. However, his account looks like a Free account... If I log into Spotifywith his credentials and look at his profile, it says "Free account". I'm attaching his credit card statement. My uncle's userna...

  • Newbie
  • Hi, My uncle suscribed to Premium a few months ago. However, his account looks like a Free account... If I log into Spotifywith his credentials and look at his pro...
  • KatesHere
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 83 Views
  • 1 replies
  • 0 likes

Error 2 when logging in

I keep getting an Error 2 when trying to log in. Can anyone help with this?

  • Newbie
  • I keep getting an Error 2 when trying to log in. Can anyone help with this?   
  • Nico
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Login
  • 119 Views
  • 1 replies
  • 0 likes

Refund for Spotify Premium

i need a refund for spotify quickly, i cant afford i right now. i cancelled my subscription on the day of renewal, a mere 2 hours after being charged, I really need to get a refund for this please.

  • Newbie
  • i need a refund for spotify quickly, i cant afford i right now. i cancelled my subscription on the day of renewal, a mere 2 hours after being charged, I really need to get a refund for this please.
  • Dreadlord
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 152 Views
  • 1 replies
  • 0 likes