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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293473 Views

529 replies

34 likes

Account
Free
  • 293473 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13727 Views

6 replies

11 likes

Security
  • 13727 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541792 Views

990 replies

115 likes

Account
  • 541792 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129744 Views

74 replies

12 likes

Account
Login
Premium
  • 129744 Views
  • 74 replies
  • 12 likes

Solved!! Premium for Family

I am willing to join the Premium for Family plan but i have some questions that i didn't found the answer here or in the website. I have two question:1 - Currently i live in a different state than my family, but i still go visit them frequently. The ...

Newbie

I am willing to join the Premium for Family plan but i have some questions that i didn't found the answer here or in the website. I have two question: 1 - Currently i live in a different state than ...

user-removed

Not applicable

252 Views

1 replies

0 likes

Account
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Premium in other countries

I'm thinking about purchasing the $.99 offer for the 3 months this summer but I'm traveling to Brazil. Will I be able to use it over there? Thanks!

Newbie

I'm thinking about purchasing the $.99 offer for the 3 months this summer but I'm traveling to Brazil. Will I be able to use it over there?   Thanks!  

Maxim

Spotify Star

140 Views

1 replies

0 likes

Premium
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Liked from radio... Where is it? Newbie needs help. Please!

A few days ago I accidently found out that I can play all the liked songs from my radio stations. I love that feature, I was so happy, but today I can't find those songs anywhere. I'm not sure if it was a playlist, and I don't remember where I could ...

Casual Listener

A few days ago I accidently found out that I can play all the liked songs from my radio stations. I love that feature, I was so happy, but today I can't find those songs anywhere....

ferpb

Newbie

10183 Views

5 replies

0 likes

Account
  • 10183 Views
  • 5 replies
  • 0 likes

Paypal loop

I keep trying to dot the 99 cents deal and everytime i put my paypal in it loops me back to the zipcode part, i saw people had this problem before but none of them helped me. any help ? thanks.

Newbie

I keep trying to dot the 99 cents deal and everytime i put my paypal in it loops me back to the zipcode part,  i saw people had this problem before but none of them helped me. any help ?  t...

user-removed

Not applicable

2391 Views

2 replies

1 likes

Account
Other
Premium
Subscription
  • 2391 Views
  • 2 replies
  • 1 likes

Refund/mistake

On the 28th I think I got a new phone and Mistakenly sat up a new account until davemc0924 then I figured out how to get into my old account davemc5875 I was charged 14.99 for the new account then yesterday I was charged 9.99 for my older regular acc...

Casual Listener

On the 28th I think I got a new phone and Mistakenly sat up a new account until davemc0924 then I figured out how to get into my old account davemc5875 I was charged 14.99 for the new account then ye...

user-removed

Not applicable

257 Views

2 replies

0 likes

Account
  • 257 Views
  • 2 replies
  • 0 likes

Solved!! Can't join family plan because my country is glitched

I just tried joining a family plan and was unable to because my country is showing up as "br" instead of Brazil in my account page. Spotify won't let me use the voucher because of that and I can't change my country because it keeps asking me to resub...

Casual Listener

I just tried joining a family plan and was unable to because my country is showing up as "br" instead of Brazil in my account page. Spotify won't let me use the voucher because of that and I can't ch...

peaceandpizza

Casual Listener

325 Views

1 replies

0 likes

Account
Premium
Subscription
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Unable to login after changing passwords

Hi, I recently changed my spotify account password. I am able to log in to my account on the spotify website but i am unable to log in into the spotify app both on my PC and phone. The app says "the username and password is incorrect. (error code: 3)...

Casual Listener

Hi, I recently changed my spotify account password. I am able to log in to my account on the spotify website but i am unable to log in into the spotify app both on my PC and phone. The app says "the ...

tonyadorsey50

Casual Listener

530 Views

4 replies

0 likes

Account
Free
Login
  • 530 Views
  • 4 replies
  • 0 likes

Deleted facebook with Premium membership, don't want to get billed

I just want to make sure I am not going to get billed for the premium membership since I can not access the account I had premium memership since it was linked to my facebook, and i decdied to delete my facebook yesterday. Any help/suggestions? I alr...

Newbie

I just want to make sure I am not going to get billed for the premium membership since I can not access the account I had premium memership since it was linked to my facebook, and i decdied to delete...

Bittencourt

Spotify Star

257 Views

1 replies

0 likes

Account
Premium
Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Can´t load payment

Hello, I decided that I want to buy 3 months for 0.99 cents, but when I click on premium it only says free trial, and action for 0,99 is nowhere. Thats first problem. So I tell myself that maybe I have to use first that free 30 days (that 3 months of...

Newbie

Hello, I decided that I want to buy 3 months for 0.99 cents, but when I click on premium it only says free trial, and action for 0,99 is nowhere. Thats first problem. So I tell myself that maybe I ...

180 Views

0 replies

0 likes

Premium
Subscription
  • 180 Views
  • 0 replies
  • 0 likes

Spotify thinks I'm French after login on through facebook

My Spotify thinks I'm France after I've just downloaded it and logged in through Facebook. I haven't been to France for the last 2 years and it's really bugging me. I was going to buy premium but not bothering if it's going to be French music

Newbie

My Spotify thinks I'm France after I've just downloaded it and logged in through Facebook. I haven't been to France for the last 2 years and it's really bugging me. I was going to buy premium but not...

146 Views

0 replies

0 likes

Login
Premium
Subscription
  • 146 Views
  • 0 replies
  • 0 likes

Is there any easier way to deal with customer service?

Long story short I had 2 years of prepaid service setup on my account which I dumbly messed up by trying to switch it to a family plan. Now all I want to do is try to restore it back to its original state and I tried dealing with customer service thr...

Newbie

Long story short I had 2 years of prepaid service setup on my account which I dumbly messed up by trying to switch it to a family plan.  Now all I want to do is try to restore it back to its ori...

user-removed

Not applicable

276 Views

2 replies

0 likes

Account
Premium
Subscription
  • 276 Views
  • 2 replies
  • 0 likes

Being wrongfully charged

Hi,I have just checked my bank statements and I have just seen that I am being charged £9.99 for a premium subscription even though I cancelled my account many months ago. Can anybody help? Thank you!

Newbie

Hi, I have just checked my bank statements and I have just seen that I am being charged £9.99 for a premium subscription even though I cancelled my account many months ago. Can anybody help? Thank...

jhyppolite3

Newbie

178 Views

2 replies

0 likes

Account
Premium
Subscription
  • 178 Views
  • 2 replies
  • 0 likes

Playlists and Premium service gone

Hi,Firstly, apologies if this has already been covered on the forum but I'm frustrated and can't seem to find anything that covers my exact issue.I attempted to access Spotify on my Android device 2 nights ago and found I was logged out despite not h...

Visitor

Hi, Firstly, apologies if this has already been covered on the forum but I'm frustrated and can't seem to find anything that covers my exact issue. I attempted to access Spotify on my Android devic...

user-removed

Not applicable

164 Views

2 replies

0 likes

Account
Premium
Subscription
  • 164 Views
  • 2 replies
  • 0 likes

Oferta 3 meses por $9.00

Hola, quisiera saber porqué la oferta de 3 meses por $9.00 al parecer no se me hace válida cuando voy a hacer el paso final que es el pago (lo haré mediante un oxxo). Es la 1ra vez que contrataré Premium.

Newbie

Hola, quisiera saber porqué la oferta de 3 meses por $9.00 al parecer no se me hace válida cuando voy a hacer el paso final que es el pago (lo haré mediante un oxxo). Es la 1ra vez que contrataré Pre...

Eduardo3000

Newbie

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Premium turned free

I tried out Premium on March 30th, 2016, for free. On April 29th, 2016, I subscribed to Premium for Family. Today, I found out that my account is free. I wonder why this is happening, why am I not charged, so I can continue to be on Premium for Famil...

Newbie

I tried out Premium on March 30th, 2016, for free. On April 29th, 2016, I subscribed to Premium for Family.   Today, I found out that my account is free.   I wonder why this is happenin...

EthanS1

Community Legend

170 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Paid 2 times but not Premium

Good morning, first of all, thanks for the help. I created the account May 26th. I tried to pay with credit card. After checkout there was no message of confirmation. because of that, few minutes later i realized i had paid 2 times. However, today i ...

Casual Listener

Good morning,   first of all, thanks for the help.   I created the account May 26th. I tried to pay with credit card. After checkout there was no message of confirmation. because of tha...

EthanS1

Community Legend

185 Views

2 replies

0 likes

Account
  • 185 Views
  • 2 replies
  • 0 likes

Upgraded to spotify premium but I am still on free

If someone from Spotify could please help me because I am getting very frustrated with this! I have contacted you twice via the contact form and all I have received is an automated response not an actual answer to my question. I have been charged for...

Visitor

If someone from Spotify could please help me because I am getting very frustrated with this!   I have contacted you twice via the contact form and all I have received is an automated response ...

EthanS1

Community Legend

282 Views

3 replies

0 likes

Premium
  • 282 Views
  • 3 replies
  • 0 likes

Delete account

I want to delete my Spotify account, Can you give me the instructions please?

Newbie

I want to delete my Spotify account, Can you give me the instructions please?

EthanS1

Community Legend

439 Views

2 replies

0 likes

Account
  • 439 Views
  • 2 replies
  • 0 likes

Unidays student discount details used on another account

I have tried to set up the student discount service on my Spotify account using UNiDAYS. However, it says that my UNiDAYS details are already being used on another account & that I cannot use the discount on my account. I would like to find out what ...

Newbie

I have tried to set up the student discount service on my Spotify account using UNiDAYS. However, it says that my UNiDAYS details are already being used on another account & that I cannot use the...

EthanS1

Community Legend

1519 Views

1 replies

0 likes

Account
Premium
  • 1519 Views
  • 1 replies
  • 0 likes

subscription cancelled but still being charged for

hi folks! my subscription ended on 23rd May and I cancelled it on 21st May. I logged into my bank account today and noticed there is a direct debit order for this month. I cancelled the subscription before new one started, why am I being charged? it'...

Casual Listener

hi folks! my subscription ended on 23rd May and I cancelled it on 21st May. I logged into my bank account today and noticed there is a direct debit order for this month. I cancelled the subscription ...

169 Views

0 replies

0 likes

Premium
Subscription
  • 169 Views
  • 0 replies
  • 0 likes