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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734357 Views

18 replies

29 likes

  • 734357 Views
  • 18 replies
  • 29 likes

When do I get my refund

I cancelled my permium today and today is when they charge my card and I know refunds are available but when will the money be cal in my account.

Newbie

I cancelled my permium today and today is when they charge my card and I know refunds are available but when will the money be cal in my account.

kbrooksc

Community Legend

271 Views

1 replies

0 likes

Account
Other
Subscription
  • 271 Views
  • 1 replies
  • 0 likes

My account is being used my someone else.

I've followed all the steps, including logging out everywhere and changing the password, but this person is still on my devices available and keeps playing there music and cutting off my device. Not sure what to do.

Newbie

I've followed all the steps, including logging out everywhere and changing the password, but this person is still on my devices available and keeps playing there music and cutting off my device....

Keitakawada

Newbie

329 Views

1 replies

0 likes

Account
  • 329 Views
  • 1 replies
  • 0 likes

New Debit Card being charged

Today I added a new debit card so I could buy glasses from a different website and a few minutes earlier I have received an email from paypal saying that the same debit card was charged for 3 months on a recurring payment for Spotify premium? I have ...

Newbie

Today I added a new debit card so I could buy glasses from a different website and a few minutes earlier I have received an email from paypal saying that the same debit card was charged for 3 months ...

kbrooksc

Community Legend

297 Views

1 replies

0 likes

Account
Premium
Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Can't Subscribe

Registered using Facebook account. We had a nightmare on the Samsung app logging in because it was confusing and we we struggled with the keyboard enterface. We gave up and then later we saw a bluetooth keboard at BestBuy and thought hey this might h...

Newbie

 Registered using Facebook account.  We had a nightmare on the Samsung app logging in because it was confusing and we we struggled with the keyboard enterface.  We gave up and then&nbs...

278 Views

0 replies

0 likes

Account
Login
Subscription
  • 278 Views
  • 0 replies
  • 0 likes

Need to pay with visa or mastercard gift card (not Spotify gift card)

Too much to get into here, but bottom line is I am in the US need to pay with visa or mastercard gift cards. I want to do family plan, and Spotify cards (for some evil reason) can't be used to pay for a SPOTIFY family plan. Now, I've done this before...

Newbie

Too much to get into here, but bottom line is  I am in the US need to pay with visa or mastercard gift cards.  I want to do family plan, and Spotify cards (for some evil reason) can't be us...

Steph_B

Roadie

1696 Views

1 replies

0 likes

Premium
Subscription
  • 1696 Views
  • 1 replies
  • 0 likes

Payment type: Change bank account

Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at 04/05/2016! Can you help me? It would be great!Gree...

Newbie

Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at ...

MattSuda

Spotify Star

620 Views

1 replies

0 likes

Subscription
  • 620 Views
  • 1 replies
  • 0 likes

Is this email legitimate?

Hi, I have just received an e-mail, which appears to be from Spotify (came from no-reply@spotify.com). Could anyone confirm whether it is legitimate? I clicked on the link and everything seemed to go fine (it took me to an NUS page), but the only iss...

Casual Listener

Hi,   I have just received an e-mail, which appears to be from Spotify (came from no-reply@spotify.com). Could anyone confirm whether it is legitimate? I clicked on the link and everything see...

OlgaD

Casual Listener

23953 Views

2 replies

0 likes

Account
Premium
Security
Subscription
  • 23953 Views
  • 2 replies
  • 0 likes

Unidays discount for a paying premium account

so I currently pay £12.99 for premium Spotify but recently found out I can get a 50% student discount with Unidays and get it for £4.99 instead which will be saving me around £100 a year! so I obviously want to redeem this discount.when I go on my Un...

Newbie

so I currently pay £12.99 for premium Spotify but recently found out I can get a 50% student discount with Unidays and get it for £4.99 instead which will be saving me around £100 a year! so I obviou...

OviiiOne

Community Legend

363 Views

1 replies

0 likes

Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Promo code trial not working

I recieved a promo code for premium from work - when i enter it it says that it is not valid. I tried to contact customer support - but all i recieved was a message to come to the forum - is there any way to get direct help for this issue?

Visitor

I recieved a promo code for premium from work - when i enter it it says that it is not valid. I tried to contact customer support - but all i recieved was a message to come to the forum - is there an...

Maxim

Spotify Star

372 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 372 Views
  • 1 replies
  • 0 likes

need help cant log in

Hello, i can login on my phone and web with no problem BUT i cant login with spotify app that i just downloaded. It keeps telling me wrong username or password...i tried many time but the result still the same. please help. thx in advance

Newbie

Hello,   i can login on my phone and web with no problem BUT i cant login with spotify app that i just downloaded. It keeps telling me wrong username or password...i tried many time but the re...

Nico

Community Legend

290 Views

1 replies

0 likes

Login
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Changing Payment Option (MAC)

Recently I switched from an iPhone to an Android but I still have a mac, and the way I would pay for spotify premium was through an iTunes account, but I would like to change it. I've gone through the FAQ on how to change the payment option, but I go...

Casual Listener

Recently I switched from an iPhone to an Android but I still have a mac, and the way I would pay for spotify premium was through an iTunes account, but I would like to change it. I've gone through th...

Maxim

Spotify Star

493 Views

1 replies

0 likes

Premium
Subscription
  • 493 Views
  • 1 replies
  • 0 likes

Solved!! How do I change twitter account to share to?

I have recently changed to a new twitter account, but I can't find out where to unlink spotify from my old twitter and change it to the new one...can anyone point me in the right direction? (Also, surely it shouldn't be this hard to find it)

Newbie

I have recently changed to a new twitter account, but I can't find out where to unlink spotify from my old twitter and change it to the new one...can anyone point me in the right direction?   ...

user-removed

Not applicable

2837 Views

3 replies

0 likes

Premium
  • 2837 Views
  • 3 replies
  • 0 likes

ALL SONGS not available

My desktop won't play any music. I had recently cancelled my premium and ino matter how many times I press play I get a green banner (briefly) about how the track is unavailable but I can import it or something.I just reinstated my membership AND red...

Newbie

My desktop won't play any music. I had recently cancelled my premium and ino matter how many times I press play I get a green banner (briefly) about how the track is unavailable but I can import it o...

osornios

Spotify Star

576 Views

2 replies

1 likes

Free
Premium
  • 576 Views
  • 2 replies
  • 1 likes

Family account

We have a family account. But we have lost the user name and the password to the Admin account of our family account. We have only log on information to our sub accounts. How do we get information of our Admin account? We want to add new members but ...

Newbie

We have a family account. But we have lost the user name and the password to the Admin account of our family account. We have only log on information to our sub accounts. How do we get informati...

LordRollin

Community Legend

296 Views

1 replies

0 likes

Account
Login
  • 296 Views
  • 1 replies
  • 0 likes

Strange problem with unavailable albums, that are available to others

Hello!I've been subscribing to Spotify for many years, and there are a few albums from some of my favorite artists that haven't been available for me. I simply thought it was because the artist chose to not have them available through Spotify. Howeve...

Newbie

Hello! I've been subscribing to Spotify for many years, and there are a few albums from some of my favorite artists that haven't been available for me. I simply thought it was because the artist cho...

SuperWisdom

Community Legend

265 Views

1 replies

0 likes

Account
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Ads in Spanish

I am offended and annoyed to be hearing ads in Spanish play through Spotify. Why is Spotify assuming that I speak Spanish? The official language of this country is English, and I don't want to be hearing anything except English served up to me in pub...

Newbie

I am offended and annoyed to be hearing ads in Spanish play through Spotify.  Why is Spotify assuming that I speak Spanish? The official language of this country is English, and I don't want to ...

jfw52889

Casual Listener

6840 Views

4 replies

13 likes

Free
Other
  • 6840 Views
  • 4 replies
  • 13 likes

Auto renew off

How to turn off auto renew?

Newbie

How to turn off auto renew?

Daniel

Community Legend

587 Views

3 replies

0 likes

Subscription
  • 587 Views
  • 3 replies
  • 0 likes

Money Back?

I have been charged two months for the full price of premium, despite having a student account. Is there anyway I can get my money back?

Casual Listener

I have been charged two months for the full price of premium, despite having a student account. Is there anyway I can get my money back?

KatesHere

Community Legend

245 Views

1 replies

0 likes

Account
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Cancelled Premium still got billed today??

Cancelled Premium before due date 3-25 and still got billed today?? What is going on??

Newbie

Cancelled Premium before due date 3-25 and still got billed today?? What is going on??

jgatsby

Casual Listener

268 Views

1 replies

0 likes

Premium
  • 268 Views
  • 1 replies
  • 0 likes

PERDIDA DE LISTA

Hola, soy usuario de Spotify desde hace tiempo, antes había tenido otros nombres de usuario, y con el anterior usuario había creado una lista abierta que se llamaba "roma crema i ell ni s'immuta", y con el usuario actual, habia añadido canciones. Tot...

Casual Listener

Hola,   soy usuario de Spotify desde hace tiempo, antes había tenido otros nombres de usuario, y con el anterior usuario había creado una lista abierta que se llamaba "roma crema i ell ni s'im...

edatbed

Casual Listener

383 Views

2 replies

0 likes

Account
Other
  • 383 Views
  • 2 replies
  • 0 likes