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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422570 Views
  • 965 replies
  • 108 likes
  • Account
  • 422570 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187186 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187186 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Spotify activity not appearing on Facebook

Facebook shows when I update a playlist but not what I listen to, I'm pretty sure I have all the correct features enabled.

  • Newbie
  • Facebook shows when I update a playlist but not what I listen to, I'm pretty sure I have all the correct features enabled.
  • 119 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 119 Views
  • 0 replies
  • 0 likes

Log in problem

I changed my password now when ever I try to log in it says failure due to incorrect email/password I've checked the spelling it's all correct anybody have this happen to them?

  • Newbie
  • I changed my password now when ever I try to log in it says failure due to incorrect email/password I've checked the spelling it's all correct anybody have this happen to them?
  • c8lin
  • Newbie
  • 185 Views
  • 1 replies
  • 0 likes
  • Login
    Security
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

What is Telia ?

Hi, recently i noticed that my spotify was premium with Telia -Your subscription is associated with our partner Telia . Thank you to contact Telia any questions about your subscription.- And i think it's a fraud. How can i canceled all this ? Thanks

  • Casual Listener
  • Hi, recently i noticed that my spotify was premium with Telia -Your subscription is associated with our partner Telia . Thank you to contact Telia any questions about your subscription.- And i think ...
  • user-removed
  • Not applicable
  • 556 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 556 Views
  • 4 replies
  • 0 likes

Solved!! 3 months premium

I got the 3 months premium for £9.99 offer but I've got an email saying it's about to expire in 7days and it only been 3weeks so have I only got 1month premium? Because I should have got 3months

  • Newbie
  • I got the 3 months premium for £9.99 offer but I've got an email saying it's about to expire in 7days and it only been 3weeks so have I only got 1month premium? Because I should have got 3months
  • user-removed
  • Not applicable
  • 376 Views
  • 3 replies
  • 1 likes
  • Premium
    Subscription
  • 376 Views
  • 3 replies
  • 1 likes

Paysafecard not selectable as a payment method

I want to buy premium for my account, but everytime I try to click on "paysafecard" on the payment methods it just shows me the standard pay pal screen. I deleted cookies & cache and tried other browsers, but it still doesn't work. I was able to buy ...

  • Newbie
  • I want to buy premium for my account, but everytime I try to click on "paysafecard" on the payment methods it just shows me the standard pay pal screen. I deleted cookies & cache and tried other ...
  • 201 Views
  • 0 replies
  • 0 likes
  • Premium
  • 201 Views
  • 0 replies
  • 0 likes

Paid for premium on but my account is still free

so i recently took advantage of the student discount thing and got myself premium. buut it still says im a free user...where the F is my premium? i better get my unused days of premium re funded. i should just sue or something... last time i got prem...

  • Regular
  • so i recently took advantage of the student discount thing and got myself premium. buut it still says im a free user...where the F is my premium? i better get my unused days of premium re funded. i s...
  • fuadsams
  • Newbie
  • 4111 Views
  • 10 replies
  • 1 likes
  • Account
    Premium
    Security
    Subscription
  • 4111 Views
  • 10 replies
  • 1 likes

Perdí mi tiempo de prueba por suscribirme a premium.

Buenas tardes, recientemente cambie mi equipo y cuando volví a poner los datos de la cuenta me di cuenta que había perdido la opción de los 30 días gratis que te dan luego de suscribirte a spotify premium. Por favor su apoyo en la resolución de este ...

  • Newbie
  • Buenas tardes, recientemente cambie mi equipo y cuando volví a poner los datos de la cuenta me di cuenta que había perdido la opción de los 30 días gratis que te dan luego de suscribirte a spotify pr...
  • 102 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 102 Views
  • 0 replies
  • 0 likes

Recently lost my premium subscription

)Hi, today oddly enough I lost my premium membership status half way throughout the day. However during the afternoon it was fine. I've tried following the guidelines stated on the forums but unfortunately for me it hasn't worked. I've double checked...

  • Newbie
  • )Hi, today oddly enough I lost my premium membership status half way throughout the day. However during the afternoon it was fine. I've tried following the guidelines stated on the forums but unfortu...
  • 156 Views
  • 0 replies
  • 0 likes
  • Premium
  • 156 Views
  • 0 replies
  • 0 likes

just subscribe to premium and get an error

i just upgrade to premium but i receive an error in the webpage and my credit card charge the premium account twice and still dont have premium in my account

  • Casual Listener
  • i just upgrade to premium but i receive an error in the webpage and my credit card charge the premium account twice and still dont have premium in my account
  • achavez
  • Casual Listener
  • 195 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 5 replies
  • 0 likes

Facebook deleted, old email address deleted

I deleted my facebook account so cannot log in to my premium spotify account, I cannot switch my current account because my old spotify account is logged in under an email that has been blocked due to inactivity. I'm logged in to my old account right...

  • Newbie
  • I deleted my facebook account so cannot log in to my premium spotify account, I cannot switch my current account because my old spotify account is logged in under an email that has been blocked due t...
  • AnnaUnddieLieb
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Not getting premium although my Playlist and Receipts are there?

Hello, I recently upgraded to a premium account on January 21st and have been enjoying premium up till today. My Playlist is there, the same profile picture, receipts are there too, the only change being that I am using free.I would like to emphasise...

  • Casual Listener
  • Hello, I recently upgraded to a premium account on January 21st and have been enjoying premium up till today. My Playlist is there, the same profile picture, receipts are there too, the only change b...
  • guera_50348
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 216 Views
  • 2 replies
  • 0 likes

Solved!! Moving to UK for 6 months, don't want to change subscription, but want to use Spotify in UK

Hi thereI currently subscribe to Spotify Unlimited in Australia. I am moving to the UK for six months and would like to continue paying for my subscription in Australia from my Australian bank account, but want to use Spotify while in the UK. I won't...

  • Newbie
  • Hi there I currently subscribe to Spotify Unlimited in Australia.   I am moving to the UK for six months and would like to continue paying for my subscription in Australia from my Australian ...
  • user-removed
  • Not applicable
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

Paid for premium still free

Hello i paid for premium, but it still shows as free. I have recieved the receipt for my purchase on my mail. Tried reinstall the app on my phone and on the computer but it still only says free. Hope you can help.

  • Newbie
  • Hello i paid for premium, but it still shows as free. I have recieved the receipt for my purchase on my mail.   Tried reinstall the app on my phone and on the computer but it still only says f...
  • 197 Views
  • 0 replies
  • 0 likes
  • Free
    Login
    Other
    Premium
    Subscription
  • 197 Views
  • 0 replies
  • 0 likes

Spotify app login failures

I need some help!!! I can login to the spotify website however i can't login to the spotify app on my phone. It tells me username or password is incorrect. I habe changed my passwords and deleted my phone from devices. I also uninstalled the app from...

  • Newbie
  • I need some help!!!  I can login to the spotify website however i can't login to the spotify app on my phone. It tells me username or password is incorrect. I habe changed my passwords and delet...
  • Jordi
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • Account
  • 309 Views
  • 3 replies
  • 0 likes

Solved!! Premium A week

Hello , I wanted to try one weekly premium . Does money received after this process?

  • Casual Listener
  • Hello , I wanted to try one weekly premium . Does money received after this process?
  • kapalikale1907
  • Casual Listener
  • 366 Views
  • 6 replies
  • 0 likes
  • Premium
  • 366 Views
  • 6 replies
  • 0 likes

already signed up with this email error

I can log into the spotify web page but when i try to log in on my andriod phone i get a pop up saying "you have already signed up with this email account"I logged into the web page and choose to lig out of everywhere and i have also uninstalled the ...

  • Newbie
  • I can log into the spotify web page but when i try to log in on my andriod phone i get a pop up saying "you have already signed up with this email account" I logged into the web page and choose to l...
  • Jordi
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium
  • 215 Views
  • 1 replies
  • 0 likes

add new member in family made me lost promotion

Hi, I added a member in my family at christmas for which I had a promotion : 3 months free. I was supposed to pay 9,99€ until march and then 14,99€.This week-end I added another member and now I see that for this month I will pay like if I had no pro...

  • Newbie
  • Hi,   I added a member in my family at christmas for which I had a promotion : 3 months free. I was supposed to pay 9,99€ until march and then 14,99€. This week-end I added another ...
  • 105 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 105 Views
  • 0 replies
  • 0 likes

subscription

I put in a code i got off facebook for a free 3 month trial and soon after the trial ended, i canceled my subscription. But every month i have still been getting charged 10 bucks. I dont even have the premium even though i get charged for it. I need ...

  • Newbie
  • I put in a code i got off facebook for a free 3 month trial and soon after the trial ended, i canceled my subscription. But every month i have still been getting charged 10 bucks. I dont even have th...
  • corkey3160
  • Newbie
  • 143 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Premium student discount

I have spotify (free) and am trying to upgrade to premium via the student discount. I entered my card info, name, school, etc. I am then informed that my "CSRF token is invaled" and am unable to sign up. Does anyone know what to do from here? I reall...

  • Newbie
  • I have spotify (free) and am trying to upgrade to premium via the student discount. I entered my card info, name, school, etc. I am then informed that my "CSRF token is invaled" and am unable to sign...
  • Ratkinson2
  • Newbie
  • 354 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 354 Views
  • 2 replies
  • 0 likes