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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 444 Views
  • 0 replies
  • 7 likes
  • Security
  • 444 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440509 Views
  • 968 replies
  • 108 likes
  • Account
  • 440509 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195731 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195731 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106976 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106976 Views
  • 70 replies
  • 11 likes

Can't download App after moving country now payment failed??

Hey guys after moving to another country, I had to change my payment details on spotify but itunes doesnt accept that and I got accepted on zmthe usual spotify side but cant download the apo again cause pf payment failure:/ ??? Really upset bout that...

  • Regular
  • Hey guys after moving to another country, I had to change my payment details on spotify but itunes doesnt accept that and I got accepted on zmthe usual spotify side but cant download the apo again ca...
  • nina1310
  • Regular
  • 324 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 324 Views
  • 7 replies
  • 0 likes

Can't login to my spotify,,, resetting password does not do anything??

Title says most of it. Since about 2 weeks ago random playlists from what looks like European countries have been added to my playlist and my usual playlists have disappeared. I'm writing this under my fb account, which should've been connected to my...

  • Newbie
  • Title says most of it. Since about 2 weeks ago random playlists from what looks like European countries have been added to my playlist and my usual playlists have disappeared. I'm writing this under ...
  • Merik
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Unable to get premium

Hi Spotify users and admins, I have been subscribing to spotify for a couple of months, but last month it was cancelled. So I tried to renew it again, it said trouble with my bankcard. I have contacted my bank for online purchasing approval and they ...

  • Newbie
  • Hi Spotify users and admins,   I have been subscribing to spotify for a couple of months, but last month it was cancelled. So I tried to renew it again, it said trouble with my bankcard. I hav...
  • Merik
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Credit card premium payment option not available

When I try to upgrade to Premium, the option to pay with a credit card doesn't work. The spinning animation plays forever. The paypal option seems to work fine, but I don't have a paypal account. I've tried multiple times on both chrome and safari on...

  • Newbie
  • When I try to upgrade to Premium, the option to pay with a credit card doesn't work. The spinning animation plays forever. The paypal option seems to work fine, but I don't have a paypal account. I'v...
  • Merik
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

$135 charge from Spotify?

Hi.Credit card was lost and I cancelled it, got a new one within a few days of Spotify doing its monthly charge. I think it took me a few days after the payment time to sort the situation out. I assume Spotify wanted to charge me a late fee for that....

  • Casual Listener
  • Hi. Credit card was lost and I cancelled it, got a new one within a few days of Spotify doing its monthly charge. I think it took me a few days after the payment time to sort the situation out. I ...
  • Merik
  • Community Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 362 Views
  • 2 replies
  • 0 likes

How do I delete my Spotify account?

How do I delete my Spotify account? Can someone please help me.

  • Newbie
  • How do I delete my Spotify account? Can someone please help me.
  • Merik
  • Community Legend
  • 367 Views
  • 5 replies
  • 0 likes
  • Account
  • 367 Views
  • 5 replies
  • 0 likes

Student discount

I was trying to go through with the discount process and it wouldn't let me go through with it but it charged me the $4.99.I'm a new student for spring 2016 at a junior college and if I'm paying for it, I'd like to be able to use it.

  • Newbie
  • I was trying to go through with the discount process and it wouldn't let me go through with it but it charged me the $4.99. I'm a new student for spring 2016 at a junior college and if I'm paying fo...
  • Merik
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Can't connect Spotify to new Facebook account

The problem is that I connected my Spotify Premium account to a Facebook account that I don't use. When I tried to connect the new one, I did the whole Facebook process but the account connected to my Spotify is still the old one. Is there any workar...

  • Newbie
  • The problem is that I connected my Spotify Premium account to a Facebook account that I don't use. When I tried to connect the new one, I did the whole Facebook process but the account connected to m...
  • Merik
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 293 Views
  • 1 replies
  • 0 likes

Spotify: Taking the money and running.

So I was recently charged by Spotify twice, of varying amounts. Once $5.39 and another $4.99 within two minutes of one another. This had happened when I tried to subscribe to the student discount page of Spotify, in which Spotify said that it had fai...

  • Newbie
  • So I was recently charged by Spotify twice, of varying amounts. Once $5.39 and another $4.99 within two minutes of one another. This had happened when I tried to subscribe to the student discount pag...
  • Merik
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Customer service

I'm frustrated because I was charged by Spotify when I tried to unsubscribe and their website wouldn't allow me to unsubscribe. Not only am I getting a charge that wanted to cancel but they suck at contact. I emailed them earlier today and they've ye...

  • Newbie
  • I'm frustrated because I was charged by Spotify when I tried to unsubscribe and their website wouldn't allow me to unsubscribe. Not only am I getting a charge that wanted to cancel but they suck at c...
  • driveflanger
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Hacked subscription

Seems like someone hijaked my account....i got a message that i have installed spotify in more than 3 devices and only use it in my phone and pc. Help please

  • Newbie
  • Seems like someone hijaked my account....i got a message that i have installed spotify in more than 3 devices and only use it in my phone and pc. Help please
  • driveflanger
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Security
  • 154 Views
  • 1 replies
  • 0 likes

Premium to Spotify Family

Hi Spotify, I have a dude, I actually have a "Premium account" and I want to become a "Premium Family account", but I am suscribed just for Premium paying PEN 16.90, now, to have a Family account for 3 members costs PEN 33.90, I want to know if I hav...

  • Newbie
  • Hi Spotify, I have a dude, I actually have a "Premium account" and I want to become a "Premium Family account", but I am suscribed just for Premium paying PEN 16.90, now, to have a Family account for...
  • 131 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 131 Views
  • 0 replies
  • 0 likes

Solved!! Paid thru Apple and app says failed payment

I have email confirmation from Apple for paying the new increased fee but the App made me download from premium to free today. I am paid through Apple up until Mar 2 at which time after reading I will switch to paying through Spotify.I also couldn't ...

  • Casual Listener
  • I have email confirmation from Apple for paying the new increased fee but the App made me download from premium to free today. I am paid through Apple up until Mar 2 at which time after reading I wil...
  • Sebsholer
  • Casual Listener
  • 436 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 436 Views
  • 4 replies
  • 0 likes

Paying for (and using) premium. Spotify account thinks I'm on free.

I'm paying for and using spotify premium. I want to change my payment details. I can't do this, because my account online doesn't seem to recognize that I'm on premium. How do I talk to somebody about this?

  • Newbie
  • I'm paying for and using spotify premium. I want to change my payment details. I can't do this, because my account online doesn't seem to recognize that I'm on premium. How do I talk to somebody abou...
  • Dreadlord
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Help me all my plylist disspeared

I was listening to spotify on my phone and prest one song and when i we t back to playlist they were all gone!! I really need thin now im going away on the sea for 5 weeks and i need my music!! Please help me fast

  • Regular
  • I was listening to spotify on my phone and prest one song and when i we t back to playlist they were all gone!! I really need thin now im going away on the sea for 5 weeks and i need my music!! Pleas...
  • Mascorro19
  • Newbie
  • 509 Views
  • 7 replies
  • 0 likes
  • 509 Views
  • 7 replies
  • 0 likes

Someone Create a Family acount using my email without my aproval

Someone create an acount using my email he also paid for a family program i dont wanna use his paid and I wanna give his acount without my email

  • Newbie
  • Someone create an acount using my email he also paid for a family program i dont wanna use his paid and I wanna give his acount without my email
  • driveflanger
  • Community Legend
  • 193 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 193 Views
  • 2 replies
  • 0 likes

Wont let me upgrade again

I recently had my debt card stolen so I was issued a new one. My Spotify Premium account was automatically stopped. I am trying to upgrade again to Premium with my new card and it is giving me "Oops, seems your card or payment provider is having a ba...

  • Casual Listener
  • I recently had my debt card stolen so I was issued a new one. My Spotify Premium account was automatically stopped. I am trying to upgrade again to Premium with my new card and it is giving me "...
  • driveflanger
  • Community Legend
  • 290 Views
  • 3 replies
  • 0 likes
  • Premium
  • 290 Views
  • 3 replies
  • 0 likes

Someone else is logging into my account and adding playlists

Hi all, This started happening recently -- within the past 3-4 days. I randomly get disconnected while listening to my music using Spotify on my phone. I also noticed that new playlists are being added that aren't me and that I have a new "Play on th...

  • Casual Listener
  • Hi all,   This started happening recently -- within the past 3-4 days. I randomly get disconnected while listening to my music using Spotify on my phone. I also noticed that new playlists...
  • driveflanger
  • Community Legend
  • 420 Views
  • 5 replies
  • 0 likes
  • Account
  • 420 Views
  • 5 replies
  • 0 likes

Solved!! Switching from Facebook account to Spotify account

Hi everyone, here's my situation: I am a Spotify Premium user and my account is logged via Facebook. For personal reasons, I am strongly considering deactivating my Facebook account and would like to know what will be of my Spotify account, playlists...

  • Casual Listener
  •  Hi everyone, here's my situation: I am a Spotify Premium user and my account is logged via Facebook. For personal reasons, I am strongly considering deactivating my Facebook account and w...
  • user-removed
  • Not applicable
  • 14859 Views
  • 15 replies
  • 2 likes
  • Account
    Login
    Premium
    Subscription
  • 14859 Views
  • 15 replies
  • 2 likes

I can't log on through facebook

Hello. I hope you guys can help me! I had been using Spotify, logging on through facebook. Then I tried to get the upgrade trial and kept getting an error. So I made a normal account, logged on and searched for friends through my facebook profile. Ev...

  • Casual Listener
  • Hello. I hope you guys can help me!   I had been using Spotify, logging on through facebook.   Then I tried to get the upgrade trial and kept getting an error. So I made a normal accoun...
  • MaryS
  • Roadie
  • 489 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 489 Views
  • 4 replies
  • 0 likes