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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76101 Views

28 replies

0 likes

  • 76101 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93783 Views

9 replies

2 likes

Account
Login
  • 93783 Views
  • 9 replies
  • 2 likes

my playlists will not stay private to other users

Subject Account privacy issues .I am constantly trying to make my playlists private each one I have made make secret like you have guided and also have not made (green) automatically make new playlists public in my settings, however if someone types ...

Newbie

Subject Account privacy issues . I am constantly trying to make my playlists private each one I have made make secret like you have guided and also have not made (green) automatically make new playl...

224 Views

0 replies

0 likes

Account
  • 224 Views
  • 0 replies
  • 0 likes

Help! you appear to be signing in from a different country

I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!

Newbie

I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!

222 Views

0 replies

0 likes

Login
  • 222 Views
  • 0 replies
  • 0 likes

How do I get a hold of ANYONE? I deactivated Facebook and can't login

I deactivated my facebook and it shut down my profile. It won't recognize my email anymore and on the help forums it just tells me to reactivate my facebook to get it to work (which I won't do). I pay for spotify and if it won't let me use my account...

Casual Listener

I deactivated my facebook and it shut down my profile. It won't recognize my email anymore and on the help forums it just tells me to reactivate my facebook to get it to work (which I won't do).&nbsp...

jean3601

Community Legend

461 Views

3 replies

0 likes

Login
  • 461 Views
  • 3 replies
  • 0 likes

Charged for two accounts, no response from Customer Service!

My husband started a spotify account and had 3 months free, so that I could use our spotify account on my own and he'd have his own. He thought he cancelled before the 3 month trial was over and didn't, and we thought we needed two accounts until we ...

Casual Listener

My husband started a spotify account and had 3 months free, so that I could use our spotify account on my own and he'd have his own. He thought he cancelled before the 3 month trial was over and...

jean3601

Community Legend

332 Views

3 replies

0 likes

Account
Subscription
  • 332 Views
  • 3 replies
  • 0 likes

Student discount

Hi, I recently received a message saying that my payment info was unvalid so I went and changed it, but before that I saw the payment history button so I clicked on it and then I got very upset.Last year, I was bragging to a lot of people that you co...

Casual Listener

Hi,   I recently received a message saying that my payment info was unvalid so I went and changed it, but before that I saw the payment history button so I clicked on it and then I got very up...

jean3601

Community Legend

598 Views

3 replies

0 likes

Account
Premium
Subscription
  • 598 Views
  • 3 replies
  • 0 likes

Can i upgrade to premium using playstation wallet funds (gift cards) ??

There are no spotify giftcards were i live and im not comfortable with debit/credit card or others. And if not please consider the option, since you are also playstation music. Ps gift cards are my only way to upgrade to premium.

Newbie

There are no spotify giftcards were i live and im not comfortable with debit/credit card or others. And if not please consider the option, since you are also playstation music. Ps gift cards are my o...

645 Views

0 replies

1 likes

  • 645 Views
  • 0 replies
  • 1 likes

password reset problems

I am trying to reset my password for Spotify but I keep receiving an invalid email, what can I do?

Newbie

I am trying to reset my password for Spotify but I keep receiving an invalid email, what can I do?

Nico

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Can't login

Hi to all. I was trying to disconnect Facebook from my Spotify account. So, i went to Preferences and Under Social I've disconnected from Facebook. The problem is that I've create this Spotify account with Facebook and now I realized that I can't unl...

Visitor

Hi to all.  I was trying to disconnect Facebook from my Spotify account. So, i went to Preferences and Under Social I've disconnected from Facebook. The problem is that I've create this Sp...

263 Views

0 replies

0 likes

Account
Login
  • 263 Views
  • 0 replies
  • 0 likes

I can't pay for student discount

I have been trying to purchase Student Discount, but I keep recieving an error message.I have a vaild and up to date debit card.I have called my debt card company and they told me there is nothing wrong with the card.I have tried multiple times over ...

Newbie

I have been trying to purchase Student Discount, but I keep recieving an error message. I have a vaild and up to date debit card. I have called my debt card company and they told me there is nothi...

215 Views

0 replies

0 likes

Account
Premium
Subscription
  • 215 Views
  • 0 replies
  • 0 likes

Can't login in my PS4

I've tried to login on my PS4 and the only thing I get since the last two weeks is a "Error connecting to the PlayStation network. Please try again later.". No error code. Just that. I had a different Spotify account linked with my console but I've d...

Casual Listener

I've tried to login on my PS4 and the only thing I get since the last two weeks is a "Error connecting to the PlayStation network. Please try again later.". No error code. Just that. I had a differen...

217 Views

0 replies

0 likes

Login
  • 217 Views
  • 0 replies
  • 0 likes

My country is wrong

I use a family account, both in Germany. Some weeks ago my account changed to France - but I haven't been in France. Can't change it myself - Germany isn't available. Can anyone change my account back to german, please?

Casual Listener

I use a family account, both in Germany. Some weeks ago my account changed to France - but I haven't been in France.   Can't change it myself - Germany isn't available.   Can anyone cha...

173 Views

0 replies

0 likes

Account
  • 173 Views
  • 0 replies
  • 0 likes

I can't seem to upgrade to premium

I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried paying through pay pal but that didn't work either....

Newbie

I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried ...

MattSuda

Spotify Star

563 Views

1 replies

0 likes

Mac
  • 563 Views
  • 1 replies
  • 0 likes

Trying to log in to acc.

Trying to log in to my acc. Butikkens spotify say im in wrong country. And i cant log into internet beccuase of to many "redirects" using Facebook login Endre Hamre and living in Norway.......

Casual Listener

Trying to log in to my acc. Butikkens spotify say im in wrong country. And i cant log into internet beccuase of to many "redirects" 😑 using Facebook login Endre Hamre and living in Norway.......

yardzz

Casual Listener

331 Views

1 replies

0 likes

Account
Other
Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Anyone know how to get a song title changed?

There's this band YOB I'm into, and Spotify has their live album, Live at Roadburn 2010, but the opeing track has the wrong title. The first song is called The Ball of Molten Lead, but it's titled as Quantum Mystic. I made a musicmatch account solely...

Casual Listener

There's this band YOB I'm into, and Spotify has their live album, Live at Roadburn 2010, but the opeing track has the wrong title.    The first song is called The Ball of Molten Lead, but...

282 Views

0 replies

0 likes

Other
  • 282 Views
  • 0 replies
  • 0 likes

Student Discount and Credentials

the Spotify account that my student discount credentials are associated with is not my account. How can I fix that? They're hooked to another account and should be connected to the account: samariabrinae and the email for that account is *snip*

Visitor

the Spotify account that my student discount credentials are associated with is not my account. How can I fix that? They're hooked to another account and should be connected to the account: sama...

262 Views

0 replies

0 likes

Other
Subscription
  • 262 Views
  • 0 replies
  • 0 likes

Solved!! Annual versus Monthly Premium subscription

Hej Spotify A year ago I had subscribed for Spotify Premium with an annual payment plan. Now this got changed into a Premium subscription with monthly payment without any announcement. It's annoing to have my CC charged with a monthly payment and I'd...

Casual Listener

Hej Spotify   A year ago I had subscribed for Spotify Premium with an annual payment plan. Now this got changed into a Premium subscription with monthly payment without any announcement. I...

mykewall

Newbie

22969 Views

11 replies

1 likes

Premium
Subscription
  • 22969 Views
  • 11 replies
  • 1 likes

preminm rogers

Jai un tel androidVersion spotify musicDescription du probleme:Je suis avec Roger numéro de téléphone 4185593933 je suis supposer avoir 2 ans premium vu jai le forfait tout et vous me le donner vous me le fesez payer merci de regler se foutu probleme

Casual Listener

Jai un tel android Version spotify music Description du probleme: Je suis avec Roger numéro de téléphone 4185593933 je suis supposer avoir 2 ans premium vu jai le forfait tout et vous me le donner...

12160107887

Casual Listener

349 Views

1 replies

0 likes

Premium
  • 349 Views
  • 1 replies
  • 0 likes

Link to a different account

I want to link my facebook to a different spotify account. Please help me.

Visitor

I want to link my facebook to a different spotify account. Please help me. 

252 Views

0 replies

0 likes

Account
  • 252 Views
  • 0 replies
  • 0 likes

Someone changed my email address

Not sure what happened, but someone got into my account and changed the contact email address. How do I go about getting it reset to the original one I signed up with? I can go into the settings When I click, log in through facebook, it does let me i...

Casual Listener

Not sure what happened, but someone got into my account and changed the contact email address. How do I go about getting it reset to the original one I signed up with? I can go into the settings When...

kbrooksc

Community Legend

703 Views

1 replies

0 likes

Premium
Security
  • 703 Views
  • 1 replies
  • 0 likes