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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80554 Views

9 replies

2 likes

Account
Login
  • 80554 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654430 Views

13 replies

4 likes

Account
  • 654430 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734983 Views

18 replies

29 likes

  • 734983 Views
  • 18 replies
  • 29 likes

Switching normal premium to student premium

Hey guys,I'm starting to study this year and want to use the student discount but I don't know how to switch the offers. Thanks for responding!

Newbie

Hey guys, I'm starting to study this year and want to use the student discount but I don't know how to switch the offers.   Thanks for responding!    

Jonahman10

Roadie

407 Views

1 replies

0 likes

Premium
Subscription
  • 407 Views
  • 1 replies
  • 0 likes

Subscription cancelled charged for months

Buyer beware this company is almost impossible to get ahold of. My subscription was cancelled months ago and still my credit card is billed. If immediate action is not taking on their part I will be contacting an attorney. This is bad business make s...

Newbie

Buyer beware this company is almost impossible to get ahold of. My subscription was cancelled months ago and still my credit card is billed. If immediate action is not taking on their part I will be ...

146 Views

0 replies

0 likes

Subscription
  • 146 Views
  • 0 replies
  • 0 likes

Profile Info

My spotify account is connected with facebook, but when i changed my account details on facebook, they didnt change on spotify. How can i get this to change?

Newbie

My spotify account is connected with facebook, but when i changed my account details on facebook, they didnt change on spotify. How can i get this to change?

user-removed

Not applicable

284 Views

2 replies

0 likes

Account
  • 284 Views
  • 2 replies
  • 0 likes

Locked out of account, no password reset email, account lost

Hello,so for various reasons i deactivated my facebook account a couple of days ago (which is linked to my spotify account).It was no biggie i can go without spotify for a couple of days, but this morning when i reactivated my facebook i decided to c...

Newbie

Hello, so for various reasons i deactivated my facebook account a couple of days ago (which is linked to my spotify account). It was no biggie i can go without spotify for a couple of days, but thi...

295 Views

0 replies

0 likes

Account
Login
Security
  • 295 Views
  • 0 replies
  • 0 likes

Solved!! Spotify is very slow

I find spotify SO slow now to load with the constant updates which seems once a week and the poor quality sound reproduction from the music . I feel Spotify think most of the public will not notice as it is probably cheaper to have lower quality bit ...

Music Fan

I find spotify SO slow now to load with the constant updates which seems  once a week and the poor quality sound reproduction from the music . I feel Spotify  think most of the public will ...

rosey

Music Fan

1255 Views

4 replies

0 likes

Premium
  • 1255 Views
  • 4 replies
  • 0 likes

REFUND FOR UNUSED SERVICES

I paid for a 3 month service which I rarely used, now without notice you charge me 9.99 for something that I am not using. I am requesting a refund for the amount 9.99 charged to my account.

Music Fan

I paid for a 3 month service which I rarely used, now without notice you charge me 9.99 for something that I am not using. I am requesting a refund for the amount 9.99 charged to my account.

ScottQLarsen

Casual Listener

287 Views

1 replies

0 likes

Premium
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Premium

If i get premium for 99 cents for three months will it start charging full price when the three months are over

Visitor

If i get premium for 99 cents for three months will it start charging full price when the three months are over

Nico

Community Legend

281 Views

1 replies

0 likes

Premium
  • 281 Views
  • 1 replies
  • 0 likes

My account was hacked and now no playlists

It would seem that my account was hacked. I normally play offline and went back online today to resync but my spotify app logged me out. When I tried to log back in, it wouldn't recognise my password. I've since reset and can now log in but I now hav...

Newbie

It would seem that my account was hacked. I normally play offline and went back online today to resync but my spotify app logged me out. When I tried to log back in, it wouldn't recognise my password...

181 Views

0 replies

0 likes

Other
  • 181 Views
  • 0 replies
  • 0 likes

Won't allow me to go subscribe to premium...

I received a gift card for spotify that lasted 6 months. Now that the six months is up i want to continue with my subscription. I am trying to pay through the online site and everytime i enter my card details and click subscribe it just refreshes the...

Newbie

  I received a gift card for spotify that lasted 6 months. Now that the six months is up i want to continue with my subscription. I am trying to pay through the online site and everytime i ente...

237 Views

0 replies

0 likes

Subscription
  • 237 Views
  • 0 replies
  • 0 likes

Cancelled Subscription but still got charged

I saw an offer for 99 cents for 3 months, and tried to get it, however I was charged $9.99, so I immediately cancelled the subscription. I still got charged and sent a request for a refund, however the "contact/support" email was sent to the Facebook...

Newbie

I saw an offer for 99 cents for 3 months, and tried to get it, however I was charged $9.99, so I immediately cancelled the subscription. I still got charged and sent a request for a refund, however t...

buzzmcfly

Newbie

225 Views

1 replies

1 likes

Other
Premium
Subscription
  • 225 Views
  • 1 replies
  • 1 likes

Payment and cancelled subscription

Hi there,I was charged today for spotify premium but am no longer interested in the services so I cancelled my subscription. Will I be getting this money back into my account?

Newbie

Hi there, I was charged today for spotify premium but am no longer interested in the services so I cancelled my subscription. Will I be getting this money back into my account?

151 Views

0 replies

0 likes

Account
Premium
Subscription
  • 151 Views
  • 0 replies
  • 0 likes

Can't use Spotify Premium on TV

Hi!I just got Spotify Premium on test period from my operator, but I can't use it on my TV (Philips).Login is fine, but then all I can see on the TV screen is the Spotify logo and under that it just says "undefined".On the right up corner of the scre...

Newbie

Hi! I just got Spotify Premium on test period from my operator, but I can't use it on my TV (Philips). Login is fine, but then all I can see on the TV screen is the Spotify logo and under that it j...

156 Views

0 replies

0 likes

Premium
  • 156 Views
  • 0 replies
  • 0 likes

E-mail connected to Spotify

I can't remember what email adress is connected to my spotify account.. Where can I find this information? Need some help!

Casual Listener

I can't remember what email adress is connected to my spotify account.. Where can I find this information? Need some help!

JoeThomas

Community Legend

713 Views

5 replies

0 likes

Account
Login
Other
Security
  • 713 Views
  • 5 replies
  • 0 likes

Solved!! Question about student discount

I wasn't a student when i got premium. But now I am. Is there a way to get the discount now or would I have to cancel my account and reregester? Thanks!!

Casual Listener

I wasn't a student when i got premium. But now I am. Is there a way to get the discount now or would I have to cancel my account and reregester? Thanks!!

JoeThomas

Community Legend

406 Views

3 replies

1 likes

Account
Premium
  • 406 Views
  • 3 replies
  • 1 likes

Solved!! Signed up for Student Premium - Charged Twice

I'm going on a roadtrip today and thought Spotify premium would be a good thing to have. I entered my payment info, and student info as well. The student verification process failed, twice, and I used the Back button and repeated the process, twice. ...

Newbie

I'm going on a roadtrip today and thought Spotify premium would be a good thing to have. I entered my payment info, and student info as well. The student verification process failed, twice, and I use...

JoeThomas

Community Legend

284 Views

1 replies

0 likes

Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Can't log in

I have a new phone. Downloaded Spotify and tried logging in to my PREMIUM account which already had my playlists. It just keeps telling me I have already created an account with that info. I know. I'm trying to log in now!!

Newbie

I have a new phone. Downloaded Spotify and tried logging in to my PREMIUM account which already had my playlists. It just keeps telling me I have already created an account with that info. I know. I'...

180 Views

0 replies

0 likes

Premium
  • 180 Views
  • 0 replies
  • 0 likes

Missing playlists, not a facebook login issue

I logged into my spotify on my computer to listen to music while working but my playlists are not populating.I have all the songs in my saved song list, and they show up on my phone. I just want to listen to my playlist at work without draining my ph...

Casual Listener

I logged into my spotify on my computer to listen to music while working but my playlists are not populating. I have all the songs in my saved song list, and they show up on my phone.   I jus...

eirianbryn

Casual Listener

180 Views

1 replies

0 likes

Subscription
  • 180 Views
  • 1 replies
  • 0 likes

cannot access my playlists after re-subscribing

I understand that I may have inadvertently created another account. I am not a Facebook user so how do I solve this problem on my android devise in simple, plain English if you don't mind. I have been a long serving custoner and am not impressed with...

Newbie

I understand that I may have inadvertently created another account. I am not a Facebook user so how do I solve this problem on my android devise in simple, plain English if you don't mind. I have bee...

user-removed

Not applicable

171 Views

1 replies

0 likes

Account
Subscription
  • 171 Views
  • 1 replies
  • 0 likes