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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415136 Views
  • 965 replies
  • 108 likes
  • Account
  • 415136 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181777 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181777 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102210 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102210 Views
  • 68 replies
  • 10 likes

Redeeming my Spotify gift card - I’m unsure how to redeem it

Hello! I've got a Spotify gift card for 10 EUR but it is from Germany. Will it work worldwide (I'm from Latvia) or only in Germany?

  • Casual Listener
  • Hello! I've got a Spotify gift card for 10 EUR but it is from Germany. Will it work worldwide (I'm from Latvia) or only in Germany?
  • DimLV
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Other
  • 300 Views
  • 2 replies
  • 0 likes

Solved!! Greece, Capital Controls and Spotify.

I am, at least till now, a premiun subscriber since 2013. Due to the terrible political and economic situation capital controls are imposed in Greece and I cannot meet this month's payment beacause greek credit cards are restricted to homeland use on...

  • Casual Listener
  • I am, at least till now, a premiun subscriber since 2013. Due to the terrible political and economic situation capital controls are imposed in Greece and I cannot meet this month's payment beacause g...
  • kostaskaradimas
  • Casual Listener
  • 3630 Views
  • 38 replies
  • 7 likes
  • Premium
    Subscription
  • 3630 Views
  • 38 replies
  • 7 likes

No offline tab in my playlists

Hi all,I have downloaded Spotify premium on the free 60 day trial. For some reason I can follow artists etc and make available offline, but I cannot see the offline music tab in my playlist.Is this normal?

  • Newbie
  • Hi all, I have downloaded Spotify premium on the free 60 day trial. For some reason I can follow artists etc and make available offline, but I cannot see the offline music tab in my playlist. Is th...
  • Nico
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 238 Views
  • 1 replies
  • 0 likes

how many concurrent devices on one premium account

how many devices can I register to one premium account. I.e. could I have my laptop streaming live music at the same time as my mobile device? E.g. different music in different rooms?

  • Newbie
  • how many devices can I register to one premium account. I.e. could I have my laptop streaming live music at the same time as my mobile device? E.g. different music in different rooms?
  • Nico
  • Community Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • Premium
  • 583 Views
  • 1 replies
  • 0 likes

Cancelled sub yesterday, but still renewed today

I cancelled my subscription for Spotify yesterday, but it still renewed and paypal is going to try to take money out of my bank account now, that I don't have.

  • Casual Listener
  • I cancelled my subscription for Spotify yesterday, but it still renewed and paypal is going to try to take money out of my bank account now, that I don't have.
  • DasPeter
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 186 Views
  • 1 replies
  • 0 likes

My college is not showing up! Rockland county community college

I have tried to send a form to spotify about my problems I have no gotten an email or anything back from them yet. When I first got the app I have them my credit card info thinking I already the student discount thing after the free trial and nope. S...

  • Newbie
  • I have tried to send a form to spotify about my problems I have no gotten an email or anything back from them yet. When I first got the app I have them my credit card info thinking I already the stud...
  • DasPeter
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

My account is HACKED!

Himy account hot hacked, email and password is changed and now the Facebook connection is deleted. I have no access at all and paying for nothing... Please solve this fast Spotify! The reason is your weak security and nothing else.Thanks for your con...

  • Casual Listener
  • Hi my account hot hacked, email and password is changed and now the Facebook connection is deleted. I have no access at all and paying for nothing... Please solve this fast Spotify! The reason is yo...
  • oOEmilOo
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 229 Views
  • 2 replies
  • 0 likes

Have lost old account I thought may new account getting charged twice

I have lost my Spotify playlist everything I can't log into my account they are still taking my premium out of my debit card so I set up a new one today it would not let me set up a new account with the same debit card. Not sure what to do if you do ...

  • Casual Listener
  • I have lost my Spotify playlist everything I can't log into my account they are still taking my premium out of my debit card so I set up a new one today it would not let me set up a new account with ...
  • Frenchboy
  • Casual Listener
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

My premium subscription expired but why?

A month ago I purchesed a gift code for 3 month and I used it in my account but today I realized that my premium subscription is gone and I need to know why.Hope solutionThanks

  • Newbie
  • A month ago I purchesed a gift code for 3 month and I used it in my account but today I realized that my premium subscription is gone and I need to know why. Hope solution Thanks
  • Nico
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in and am not receiving password reset.

I've been at this for two days. I'm unable to login and am unable to use my password. I've requested a password reset link at least 5 times but have not received the email. Checked my spam folder, it's not there, either. Can someone help, please.Than...

  • Casual Listener
  • I've been at this for two days. I'm unable to login and am unable to use my password. I've requested a password reset link at least 5 times but have not received the email. Checked my spam folder, it...
  • Helo-hot
  • Newbie
  • 7686 Views
  • 59 replies
  • 1 likes
  • 7686 Views
  • 59 replies
  • 1 likes

Can't log into account

I had two facebook accounts with two spotify accounts. One linked to each facebook account. Facebook closed one of my accounts due to suspicious activity and I can't log into that account. It has been permanently closed. The account on spotify that I...

  • Newbie
  • I had two facebook accounts with two spotify accounts.  One linked to each facebook account.  Facebook closed one of my accounts due to suspicious activity and I can't log into that account...
  • DasPeter
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Login
  • 183 Views
  • 1 replies
  • 0 likes

FRAUD: My Credit Card Was Charged For Premium Without My Consent

I recently ALMOST signed up for premium. I filled out my personal information and credit card information. On the next screen it asked me to basically accept the terms and agree to signing up. I decided NOT to sign up so I exited the browser. My card...

  • Newbie
  • I recently ALMOST signed up for premium. I filled out my personal information and credit card information. On the next screen it asked me to basically accept the terms and agree to signing up. &nbsp...
  • DasPeter
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 457 Views
  • 1 replies
  • 0 likes

Do I have to unsubscribe my regular premium if I want to upgrade to a family premium?

Hi Spotify Users. I just have a question. I was thinking about upgrading my premium account to a family plan. Do i have to cancel my subscription before getting the family plan or I can just upgrade the account directly without being charged twice? T...

  • Newbie
  • Hi Spotify Users.   I just have a question. I was thinking about upgrading my premium account to a family plan. Do i have to cancel my subscription before getting the family plan or I can just...
  • MaryS
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 187 Views
  • 1 replies
  • 0 likes

from facebook-login to a "normal-login"

Hi, i've created an account with facebook.. maybe 2 years ago...now i dont have an acc on facebook anymore. i've created a new one, with username and keyword.How can i get my old playlists??? there are a lot... greetings from germany and thank you

  • Newbie
  • Hi,   i've created an account with facebook.. maybe 2 years ago... now i dont have an acc on facebook anymore. i've created a new one, with username and keyword. How can i get my old playlis...
  • MaryS
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 212 Views
  • 1 replies
  • 0 likes

Copying the items of the Starred playlist into a new one without losing date added attribute

Title says it all I guess. Many third party apps accessing Spotify playlists don't seem to see the Starred playlist, hence I'd like to duplicate its content into a new playlist, but if I do that all items will look like they've been added at that mom...

  • Newbie
  • Title says it all I guess. Many third party apps accessing Spotify playlists don't seem to see the Starred playlist, hence I'd like to duplicate its content into a new playlist, but if I do that all ...
  • Ptomalley35
  • Roadie
  • 1537 Views
  • 1 replies
  • 6 likes
  • Premium
  • 1537 Views
  • 1 replies
  • 6 likes

Cancelled premium subscription, but still being billed.

I canceled my preimum subscription a couple of months ago but my Paypal account is still being billed. I looked at my account settings at it does show I am now using the free service. I'm going to dispute the charge with Paypal, but does anyone know ...

  • Newbie
  • I canceled my preimum subscription a couple of months ago but my Paypal account is still being billed.  I looked at my account settings at it does show I am now using the free service.  I'm...
  • CharlesTasker
  • Newbie
  • 350 Views
  • 2 replies
  • 0 likes
  • Account
  • 350 Views
  • 2 replies
  • 0 likes

Purchase premium . Still on free

Purchased premium using the school discount .. Won't recognized it.. Tried rebooting, uninstalling the app , logging out and Bach in . Still won't work .. Help plz

  • Newbie
  • Purchased premium using the school discount .. Won't recognized it.. Tried rebooting, uninstalling the app , logging out and Bach in . Still won't work .. Help plz
  • Ox1
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

No Access to Account

I wanted to separate my Facebook from my Spotify, so I removed the permissions and tried to reset my password. Spotify wouldn't let me reset the password, so I added the permissions back to Facebook. However, when I tried to log into Spotify with a u...

  • Newbie
  • I wanted to separate my Facebook from my Spotify, so I removed the permissions and tried to reset my password. Spotify wouldn't let me reset the password, so I added the permissions back to Facebook....
  • Ox1
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 180 Views
  • 1 replies
  • 0 likes

Charged twice monthly.

I just realized I've been charged twice for my Spotify account, through both my Apple ID and my debit card. This has happened for the last three months, apparently. I just checked my Spotify account and nothing seems out of the ordinary. My account n...

  • Newbie
  • I just realized I've been charged twice for my Spotify account, through both my Apple ID and my debit card. This has happened for the last three months, apparently. I just checked my Spotify account ...
  • jean3601
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

student discount terminated without notice

I am a NUS Extra member and have been for a few years, I recently realised that over the past 6 months I have been charged £9.99 instead of the £4.99 I was suppost to be paying. I wasn't notified of this change in price. I would like the extra £30 I ...

  • Casual Listener
  • I am a NUS Extra member and have been for a few years, I recently realised that over the past 6 months I have been charged £9.99 instead of the £4.99 I was suppost to be paying. I wasn't notified of ...
  • jean3601
  • Community Legend
  • 261 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 261 Views
  • 2 replies
  • 0 likes