Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5337 Views
  • 1 replies
  • 9 likes
  • Security
  • 5337 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 470557 Views
  • 978 replies
  • 111 likes
  • Account
  • 470557 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207190 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207190 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118540 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118540 Views
  • 72 replies
  • 12 likes

I don´t have a user name because i create my account with facebook

I have the problem that every time i want to use spotify in a friend computer or device i have to login first with facebook because i don´t have or i can´t fine my username. it´s very problematic because i don´t want to login every time to facebook i...

  • Newbie
  • I have the problem that every time i want to use spotify in a friend computer or device i have to login first with facebook because i don´t have or i can´t fine my username. it´s very problematic bec...
  • jean3601
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Help

I have been charged 10.69 for the past 6 months and have not recived payment back for any of those charges. I do not have premium and should not be getting any of these charges. I have put in many requests for someone to contact me about this and hav...

  • Newbie
  • I have been charged 10.69 for the past 6 months and have not recived payment back for any of those charges. I do not have premium and should not be getting any of these charges. I have put in many re...
  • jean3601
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Spotify charged me but my account still says I have a free account.

I tried to get the student discount, it couldn't validate it, so I don't have a premium account. However, they still charged me for it. My account still says free. It's been 2 days now, and I had hoped maybe it would be automatically refunded but the...

  • Newbie
  • I tried to get the student discount, it couldn't validate it, so I don't have a premium account. However, they still charged me for it. My account still says free. It's been 2 days now, and I had hop...
  • jean3601
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Anmeldung über kein Gerät mehr möglich

Hallo, das hier ist nicht mein richtiger Account, da dieser seit dem Wochenende nicht mehr funktioniert.Meine E-Mail Adresse wird unter "Passwort vergessen" nicht mehr erkannt. Mein Benutzername schon. Daraufhin wird eine E-Mail versenden. Allerdings...

  • Newbie
  • Hallo,   das hier ist nicht mein richtiger Account, da dieser seit dem Wochenende nicht mehr funktioniert. Meine E-Mail Adresse wird unter "Passwort vergessen" nicht mehr erkannt. Mein Benutz...
  • 560 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 560 Views
  • 0 replies
  • 0 likes

Spotify cancelled my premium claiming payment info is wrong. my bank statement shows I was charged

I updated my payment info and am still being charged monthly on my bank statements for premium. The problem is that spotify is saying they aren't receiving payment and now my subscription is cancelled. So I'm being charged for premium that I'm not ge...

  • Newbie
  • I updated my payment info and am still being charged monthly on my bank statements for premium. The problem is that spotify is saying they aren't receiving payment and now my subscription is cancelle...
  • jean3601
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! will i still be charged?

If i cancel my subscription but i just paid, will I keep getting charged if i continue to use the app with the same account?

  • Casual Listener
  • If i cancel my subscription but i just paid, will I keep getting charged if i continue to use the app with the same account?
  • delia182
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Solved!! Pause Premium's subscription?

Traveling around for 6 months (Mars to August). Can we pause/put on hold our Premium subscription and resume it upon return home? We will be renting our apartment under this period to people who already have Spotify Premium. Thank you for your help, ...

  • Regular
  • Traveling around for 6 months (Mars to August). Can we pause/put on hold our Premium subscription and resume it upon return home? We will be renting our apartment under this period to people who al...
  • Coolboy4999
  • Regular
  • 37788 Views
  • 5 replies
  • 0 likes
  • 37788 Views
  • 5 replies
  • 0 likes

spotify took money but no premium given

So i went to sign up for a student account and they was quick to take the five pounds yet then my nus number failed because its out of date i haven't renewed it yet so how would i go about getting my money back so i can sign up again when my new card...

  • Regular
  • So i went to sign up for a student account and they was quick to take the five pounds yet then my nus number failed because its out of date i haven't renewed it yet so how would i go about getting my...
  • mummybaby15
  • Regular
  • 688 Views
  • 10 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 688 Views
  • 10 replies
  • 0 likes

Payment not received (KPN)

Hi, I have an account in the Netherlands by KPN. Spotify says now that I no longer have paid and that I should contact KPN. I did that and they say that nothing has changed on my subscription. What to do now? I can not speak of spotify. I left a mess...

  • Newbie
  • Hi, I have an account in the Netherlands by KPN. Spotify says now that I no longer have paid and that I should contact KPN. I did that and they say that nothing has changed on my subscription. What t...
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
  • 116 Views
  • 0 replies
  • 0 likes

Why can't other people find my account?

Help! I'm trying to make an account for my job but when I search for this account from my personal one I can't find it! How do I make this account searchable so people can actually find it?

  • Newbie
  • Help! I'm trying to make an account for my job but when I search for this account from my personal one I can't find it! How do I make this account searchable so people can actually find it?
  • Nico
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

Changing country

I'm a premium member and One day to another my country changed to France? I'm living in the Netherlands and I can't change it.

  • Newbie
  • I'm a premium member and One day to another my country changed to France? I'm living in the Netherlands and I can't change it.
  • Nico
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Student Discount on Premium

For some reason when I try to sign up for premium as a college student, it says that Im not actually a student and they cant find me in the system. What the heck do I do?

  • Newbie
  • For some reason when I try to sign up for premium as a college student, it says that Im not actually a student and they cant find me in the system. What the heck do I do?
  • Nico
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Other
  • 216 Views
  • 1 replies
  • 0 likes

account canceled then charged

sorry if this has already been asked. I have used spotify for a while, but recently i cancled my subscription, then my account said they i will be put back to the free version after the cycle... however, it did not cancel my subscription it has moved...

  • Newbie
  • sorry if this has already been asked.   I have used spotify for a while, but recently i cancled my subscription, then my account said they i will be put back to the free version after the cy...
  • sounds
  • Newbie
  • 358 Views
  • 7 replies
  • 0 likes
  • 358 Views
  • 7 replies
  • 0 likes

Login Change

Is it possible to change my account from a FB login to an email login? Or do I just lose my stuff on my FB connected account and create a new one?

  • Newbie
  • Is it possible to change my account from a FB login to an email login? Or do I just lose my stuff on my FB connected account and create a new one?
  • jean3601
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Facebook Block

If I block a person on my Facebook, that person will no longer follow me on Spotify?

  • Newbie
  • If I block a person on my Facebook, that person will no longer follow me on Spotify?
  • driveflanger
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
  • 307 Views
  • 1 replies
  • 0 likes

Can't pay

Hi everyone! I'm trying to upgrade my Free Account to Premium, but when i put my card data, i can see this error:"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment ...

  • Casual Listener
  • Hi everyone!   I'm trying to upgrade my Free Account to Premium, but when i put my card data, i can see this error: "Oops, seems your card or payment provider is having a bad day. Don't worry...
  • driveflanger
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium
  • 270 Views
  • 1 replies
  • 0 likes

NEED HELP

Hi i really need help. I created an account other than this one and subscribed to premium i need to cancel that subscription but i forgot my emal and password to that account and i have to keep paying the fee. I have contacted spotify countless times...

  • Casual Listener
  • Hi i really need help. I created an account other than this one and subscribed to premium i need to cancel that subscription but i forgot my emal and password to that account and i have to keep payin...
  • driveflanger
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Did Not get spotify premium

So i was deciding to either get apple music or spotify so i ended up choosing spotify and well now i kind of regret it. I chose the student offer which was $5 a month i entered all my information and it said it was unable to vertify my information al...

  • Newbie
  • So i was deciding to either get apple music or spotify so i ended up choosing spotify and well now i kind of regret it. I chose the student offer which was $5 a month i entered all my information and...
  • bessie_love
  • Newbie
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 236 Views
  • 1 replies
  • 0 likes

hilfe 2 kontos

hi ich habe 2 konten bei spotify das problem ist ich wollte mich mit dem einem auf meinem handy anmelden esging aber nicht weil das passwort nicht korekt ist nun wollte ich mir eine e-mail schicken lassen es ging aber nicht es wurde gesagt unter dies...

  • Newbie
  • hi ich habe 2 konten bei spotify das problem ist ich wollte mich mit dem einem auf meinem handy anmelden esging aber nicht weil das passwort nicht korekt ist nun wollte ich mir eine e-mail schicken l...
  • MattSuda
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Forgot my account information but wish to cancel my subscription help please

I couldn't find a phone number to call but I need to cancel my subscription because can't because I completely forgot my account information and need to stop getting billed every month.

  • Visitor
  • I couldn't find a phone number to call but I need to cancel my subscription because can't because I completely forgot my account information and need to stop getting billed every month.
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes