Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I am unable to connect to FaceBook. I had one account set up to it, but I went to Austria for a semester and created a new account. I'm back on the first account, but I still cannot connect to FaceBook. Any ideas on how to fix this?
Podrian por favor proporcionarme un numero de telefono o email para ponerme en conacto con spotify desde Mexico, alguien usó una de mis tarjetas de credito para pagar spotify premium y quiero saber a que correo esta asociado a la cuenta por favor es ...
Yesterday for personal reasons I had to delete my facebook account and now I can not access spotify, that I can do? Thank you.
Hello, My facebookpage has been reset to a fanpage and my spotify account(premium) was linked to this FB account. I can't acces my spotify account anymore because this FB page has been deleted and my fanpage has been linked to my personal FB account....
Hi, last night i logged in without any problem, today it says "Your country does not match the one set in your profile", i can't change my country in my profile. so how should i fix it? Thanks
Hi.My spotify account just plays half of every song. I also cant listen to songs that I havent downloaded. I have spotify premium and just uppdatet my payment settings. Does it take time for spotify to register the new payment account or is it someth...
Dear All, I've been running through the FAQ but found no answer.My premium expired and I also changed bank. I got a new master card.When I submit the card details and hit "Change payment details" button the page refreshes and nothing happens. No erro...
I am trying to get a device password for my premium account however I never receive the email. I went back and forth with support and their brilliant idea was to create another account despite me having this one for the past 3 years.......... Iv seen...
Hi there, I am having difficulty redeeming a Spotify Gift Card for my premium account. I was gifted a lovely $36 Spotify Gift Card by my best friend who lives in Australia (I live in New Zealand), however when I try to redeem it it says incorrect reg...
Im trying to get spotify premium but when i enter expiry date it says spotify stopped
I enetred all my bank info for the student discount but was logged out before I could finish the process. It has been a day since then. I checked my bank accounnt and it says that I have been charged with the student discount. When I go to my spotify...
If it says my premium sub, ended on the 17th and I cancelled at 2am on the 17th, will I still be charged?
When I go to "About" and "Contact form" the link go to again "https://support.spotify.com/es/contact-spotify-support/"and I can not fill form because any form does not appear.How can I do ?Thanks.
I am an android user and there is no option to cancel my subscription to the free trial. It says I am not even on the trial so there is nowhere to cancel it, yet it says if I don't cancel it by today I will be charged! Someone please help immediately...
Hi, I got the spotify free premium trial for 60 days but I dont know how to add my student discount can somone please tell me how to add it
Hi,I enjoy listening to a variety of tracks on Spotify, but volume on 'The Hindu Gods' album virtually disappears after half a minute or so of the first track and does not recover. As mentioned this does not happen with any other album / track or pla...
How do I resume the songs I have downloaded using my first Facebook account logging in with a second Facebook account on my Android Spotify app?
I would like to disconnect my facebook from spotify. I'm logged in with Facebook. And I would like to create a new account. (without facebook) The problem is that I want to start a new account on the same mail address (but just not linked to Facebook...
I have just signed up for a Vodafone entertainment pack and wondered how I can transfer the music on my current premium account to the Vodafone account. I tried to register a my account with Vodafone via the text I was sent but it tells me that I alr...
When I try and log in to spotify it says 'Your country does not match the one set in your profile. To continue use update your profile or upgrade your spotify account". When I try to update my profile online it says I'm in the USA, and the drop down ...