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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9357 Views
  • 3 replies
  • 9 likes
  • Security
  • 9357 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484982 Views
  • 979 replies
  • 111 likes
  • Account
  • 484982 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211757 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211757 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121434 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121434 Views
  • 72 replies
  • 12 likes

I lost my credit card and loose premium account offer once i update the card

English is not my tongue language, so my apologies in advance: Hi! Im an unlimited user and i upgrade for 3 months to a premium offer that gives me premium pack for just 1 or 3€ by month for 3 months (couldnt remember the exact amount) In the first m...

  • Newbie
  • English is not my tongue language, so my apologies in advance:   Hi! Im an unlimited user and i upgrade for 3 months to a premium offer that gives me premium pack for just 1 or 3€ by month for...
  • 163 Views
  • 0 replies
  • 0 likes
  • Premium
    Unlimited
  • 163 Views
  • 0 replies
  • 0 likes

Signing up for a Student Premium

Hello, I've been trying to sign up for the Student Premium service, however, it keeps telling my that what I type in cannot be validated? "We were unable to validate your student details. Please check your status and try again." Everything I have typ...

  • Casual Listener
  • Hello,    I've been trying to sign up for the Student Premium service, however, it keeps telling my that what I type in cannot be validated?    "We were unable to validate you...
  • Tatiana1
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Can't Log In

I can log into the website online but I cannot log in on the actual program unless I connect it to facebook. How do I fix this? I even connected it to my Facebook now and it still wont work.

  • Newbie
  • I can log into the website online but I cannot log in on the actual program unless I connect it to facebook. How do I fix this?     I even connected it to my Facebook now and it still wo...
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
  • 162 Views
  • 0 replies
  • 0 likes

Ayuda!!

Inicie mi membresía por primera vez!! El cargo se me hizo porque me llego el mensaje del banco . Mas no puedo ingresar a mi cuenta porque me dice no ha sido creada . Al momento de obtener el premio me marca que no se pudo realizar el pago t este si s...

  • Newbie
  • Inicie mi membresía por primera vez!! El cargo se me hizo porque me llego el mensaje del banco . Mas no puedo ingresar a mi cuenta porque me dice no ha sido creada . Al momento de obtener el premio m...
  • 225 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 225 Views
  • 0 replies
  • 0 likes

I would like to request a refund

I am not happy with the service I signed up for and I have canceled today. I was billed for one month and would like it refunded to me. Please reach me at -snip-

  • Casual Listener
  • I am not happy with the service I signed up for and I have canceled today. I was billed for one month and would like it refunded to me. Please reach me at -snip-
  • Davidthib8197
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 309 Views
  • 2 replies
  • 0 likes

I was charged for premium but still am not getting the service

I payed for the Student premium service and it charged my account but it will not switch from free to premium. I have tried to log out and back in and also uninstalled the app. I have contacted spotify and they were no help. Someone please tell me ho...

  • Newbie
  • I payed for the Student premium service and it charged my account but it will not switch from free to premium. I have tried to log out and back in and also uninstalled the app. I have contacted spoti...
  • Magikal
  • Newbie
  • 355 Views
  • 2 replies
  • 0 likes
  • Premium
  • 355 Views
  • 2 replies
  • 0 likes

Unauthorized or unknown device is using my account

Hello, Just today I noticed that an unknown device is using my Spotify account. I'm using Spotify for OSX version 1.0.12.161. To troubleshoot, I've already clicked "Sign Out Everyone" from My Account and changed my Facebook password yet the issue sti...

  • Casual Listener
  • Hello,   Just today I noticed that an unknown device is using my Spotify account.    I'm using Spotify for OSX version 1.0.12.161.   To troubleshoot, I've already clicked "S...
  • ArildR
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 336 Views
  • 1 replies
  • 0 likes

Paying with Skrill / Neteller card

Hi,I tried to get a subscription the other day using my Skrill card but I was asked to change my location beacuse the card was handled out by an UK bank (actually an e-wallet service) and I am not living in the United Kingdom. Is it possible to use i...

  • Casual Listener
  • Hi, I tried to get a subscription the other day using my Skrill card but I was asked to change my location beacuse the card was handled out by an UK bank (actually an e-wallet service) and I am no...
  • ArildR
  • Roadie
  • 3347 Views
  • 1 replies
  • 0 likes
  • Premium
  • 3347 Views
  • 1 replies
  • 0 likes

Switching to college

I got the special they were running that was .99 for three months. It ran out recently and I got charged 9.99. I am a college student and I was wondering if I could get that refunded to the college rate of 5.99

  • Newbie
  • I got the special they were running that was .99 for three months. It ran out recently and I got charged 9.99. I am a college student and I was wondering if I could get that refunded to the college r...
  • ArildR
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

Problem to access my account. password no longer recognised and email neither !

Seems to me a strange situation. My free period was over and I started the premium service last August. Since then, I have lost the connection to my account. My user id has no longer the same password. The problem is that when I try to recover by usi...

  • Newbie
  •   Seems to me a strange situation. My free period was over and I started the premium service last August.   Since then, I have lost the connection to my account. My user id has no longer...
  • jean3601
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! spotify unlimited (£4.99 pm) got canceled because payment lapsed but now cannot restart unlimited...

Hi all, I hope someone can help. reactivate unlimitedI have had Spotify unlimited for a few years now. Last month spotify unlimited (£4.99 pm) got canceled because payment lapsed (paypal issue) but now cannot restart unlimited... the only option it g...

  • Casual Listener
  • Hi all,   I hope someone can help.  reactivate unlimited I have had Spotify unlimited for a few years now.  Last month spotify unlimited (£4.99 pm) got canceled because paymen...
  • mule84
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • Subscription
    Unlimited
  • 385 Views
  • 2 replies
  • 0 likes

Other devices are showing up in my account - "continue playback on (device I don't own)?"

Over the last week, Spotify has been active on my Android phone even when I didn't start the app. When this occurs, I've seen the following messages: "Continue playback on Karen's iPod?""Continue playback on DOME-PC?" The issue is that I don't own ei...

  • Casual Listener
  • Over the last week, Spotify has been active on my Android phone even when I didn't start the app.   When this occurs, I've seen the following messages:   "Continue playback on Karen's ...
  • modethree3
  • Casual Listener
  • 1101 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 1101 Views
  • 3 replies
  • 0 likes

What if I change my mobile number

My old number linked on my Facebook (which is register on spotify)..now I'm using my new number and I can't go premium on Facebook because my old password is the one registered on spotify which is linked to my fb aact.....pls help..thanks

  • Newbie
  • My old number linked on my Facebook (which is register on spotify)..now I'm using my new number and I can't go premium on Facebook because my old password is the one registered on spotify which is li...
  • 802 Views
  • 0 replies
  • 0 likes
  • 802 Views
  • 0 replies
  • 0 likes

email locked from Facebook connect

Hi, I created an account for my mother with her username and her email. I was using it as well so I connected my facebook to this account. Now I'm trying to create my own account but spotify tells me that the email has already been used (the same I u...

  • Newbie
  • Hi,   I created an account for my mother with her username and her email. I was using it as well so I connected my facebook to this account. Now I'm trying to create my own account but sp...
  • Ox1
  • Roadie
  • 220 Views
  • 1 replies
  • 1 likes
  • Account
  • 220 Views
  • 1 replies
  • 1 likes

Solved!! Cancelled Spotify, yet still charged.

Hi. I cancelled spotify sometime last month, yet was still charged on the 20th. Can I please have my money refunded? I just now read that I also need to cancel through PayPal, but why didn't spotify notify me of that when I cancelled? Very disappoint...

  • Regular
  • Hi. I cancelled spotify sometime last month, yet was still charged on the 20th. Can I please have my money refunded? I just now read that I also need to cancel through PayPal, but why didn't spotify ...
  • Malysah
  • Regular
  • 754 Views
  • 8 replies
  • 1 likes
  • Subscription
  • 754 Views
  • 8 replies
  • 1 likes

Solved!! Premium account back to free

Hi there, I have a premium account for a few months now, but suddenly my account went back to a free account. Are there more users with this problem?

  • Visitor
  • Hi there,   I have a premium account for a few months now, but suddenly my account went back to a free account. Are there more users with this problem?          
  • 3llac0rg1
  • Casual Listener
  • 615 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
  • 615 Views
  • 5 replies
  • 0 likes

Solved!! delete credit card info

I am trying to find out how to do it, but i don´t. greetings

  • Casual Listener
  • I am trying to find out how to do it, but i don´t.   greetings
  • castellotix
  • Casual Listener
  • 1374 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 1374 Views
  • 4 replies
  • 0 likes

Change Premium payment details but keep existing Spotify profile?

I had Spotify Premium, associated with my mobile number and paid through my mobile provider. I now have a mobile data plan that offers 'free' Spotify Premium. I would like to disconnect my Premium subscription from my mobile number and associate it w...

  • Newbie
  • I had Spotify Premium, associated with my mobile number and paid through my mobile provider. I now have a mobile data plan that offers 'free' Spotify Premium. I would like to disc...
  • 157 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 0 replies
  • 0 likes

Spotify premium thru vodafone

I get spotify premium as part of my phone package but premium isn't working for some reason.

  • Newbie
  • I get spotify premium as part of my phone package but premium isn't working for some reason.
  • Ox1
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium
  • 198 Views
  • 1 replies
  • 0 likes

Account Hacked?

About three days ago I have noticed that I was logged out of my spotify account on my phone. When I attempted to log back on I was informed that my password was incorrect so I tried to change It. However when I attempted to change It via email a mess...

  • Newbie
  • About three days ago I have noticed that I was logged out of my spotify account on my phone. When I attempted to log back on I was informed that my password was incorrect so I tried to change It. How...
  • matteo_k
  • Music Fan
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 192 Views
  • 1 replies
  • 0 likes