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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2945 Views
  • 0 replies
  • 8 likes
  • Security
  • 2945 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455633 Views
  • 973 replies
  • 109 likes
  • Account
  • 455633 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202036 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202036 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110288 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110288 Views
  • 72 replies
  • 12 likes

Invalid code on gift card?

Hello! I could really need some help here, because earlier today I was at the store and bought one of theese Spotify gift cards. But when I try to enter the PIN, it just tells me that the code is invalid, and that I have to try again. And I have trie...

  • Newbie
  • Hello!   I could really need some help here, because earlier today I was at the store and bought one of theese Spotify gift cards. But when I try to enter the PIN, it just tells me that the co...
  • MattSuda
  • Spotify Star
  • 1006 Views
  • 2 replies
  • 2 likes
  • Subscription
  • 1006 Views
  • 2 replies
  • 2 likes

Spotify student suddenly not working?

I've had spotify student for around 2 years now. When my NUS card expired a year ago, they billed me £9.99 without telling me my package had changed. This was annoying, but i simply registered for UNIDAYS, changed my fee back down to £4.99 and let th...

  • Newbie
  • I've had spotify student for around 2 years now.    When my NUS card expired a year ago, they billed me £9.99 without telling me my package had changed. This was annoying, but i simply re...
  • MattSuda
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

paid for premium and can't get back into it

Paid for premium but it's only letting me use the free version with ads.

  • Newbie
  • Paid for premium but it's only letting me use the free version with ads.
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Premium Trial missing :(

Hi, I've just signed up for the Spotify Premium Trial (Free 30days) and have confirmed my paypal by signing in.However, my spotify is still free although they say my premium trial ends on 23rd of June. I have tried uninstalling and re-logging both my...

  • Newbie
  • Hi,  I've just signed up for the Spotify Premium Trial (Free 30days) and have confirmed my paypal by signing in. However, my spotify is still free although they say my premium trial ends on 23...
  • MattSuda
  • Spotify Star
  • 367 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 367 Views
  • 8 replies
  • 0 likes

Solved!! Bought premium and cannot use it

Hello, I just this morning bought spotify premium with my student discount and went to download my playlists on my phone, but it still said I was a free user. I thought this odd as I had just purchased it so I checked the account that the reciept sai...

  • Regular
  • Hello, I just this morning bought spotify premium with my student discount and went to download my playlists on my phone, but it still said I was a free user. I thought this odd as I had just purchas...
  • MattSuda
  • Spotify Star
  • 569 Views
  • 8 replies
  • 0 likes
  • Premium
  • 569 Views
  • 8 replies
  • 0 likes

Solved!! Answer from support

Hi, Does anyone know if Spotify support also looks at cases during the weekend? I've been told they answer whithin 24 hrs, but I'm still waiting and wondering if it's 7/7 days. Thanks!

  • Casual Listener
  • Hi,   Does anyone know if Spotify support also looks at cases during the weekend? I've been told they answer whithin 24 hrs, but I'm still waiting and wondering if it's 7/7 days.  &...
  • MattSuda
  • Spotify Star
  • 1120 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
  • 1120 Views
  • 4 replies
  • 0 likes

Can't log in to Spotify, getting a country not matching my profile error

I have a Spotify account i made a while ago, right after i got it i subscribed to premium for 6 months, which just expired today i believe, right after it expired it no longer lets me log in on Spotify, i use my facebook account to log in. I live in ...

  • Casual Listener
  • I have a Spotify account i made a while ago, right after i got it i subscribed to premium for 6 months, which just expired today i believe, right after it expired it no longer lets me log in on Spoti...
  • MattSuda
  • Spotify Star
  • 492 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 492 Views
  • 4 replies
  • 0 likes

I can't join premium.

I had spotify premium for a some time, so once the subcribtion ended for about a month and i would like to continue subcribing to it however i get this message. 'Unfortunately, there is no support at the moment to make this type of change to your sub...

  • Casual Listener
  • I had spotify premium for a some time, so once the subcribtion ended for about a month and i would like to continue subcribing to it however i get this message.   'Unfortunately, there is no s...
  • MattSuda
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 257 Views
  • 3 replies
  • 0 likes

Can't change country from NZ to UK

Hi! I have recently returned to the UK from New Zealand. When I try to log in through facebook I get the prompt 'Your country does not match the one in your profile. To continue use update your profile'. I've followed this using the link but, contrad...

  • Visitor
  • Hi! I have recently returned to the UK from New Zealand. When I try to log in through facebook I get the prompt 'Your country does not match the one in your profile. To continue use update your profi...
  • MattSuda
  • Spotify Star
  • 462 Views
  • 2 replies
  • 0 likes
  • Mac
  • 462 Views
  • 2 replies
  • 0 likes

Unable to uprade to Premium

This message keeps popping up everytime I try and use my student discount " Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I emailed their support and i...

  • Casual Listener
  • This message keeps popping up everytime I try and use my student discount " Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or us...
  • MattSuda
  • Spotify Star
  • 363 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 363 Views
  • 4 replies
  • 0 likes

Premium Upgrade Error

I have a problem where no matter what I do or what payment option I choose, I run in to an error where spotify tells me:Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pa...

  • Newbie
  • I have a problem where no matter what I do or what payment option I choose, I run in to an error where spotify tells me: Oops, seems your card or payment provider is having a bad day. Don't worry, ...
  • Taylor
  • Community Legend
  • 313 Views
  • 4 replies
  • 1 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 313 Views
  • 4 replies
  • 1 likes

Alfredo Vélez

I don't have money to suscribe to premium, can you delete my spotify account please?

  • Visitor
  • I don't have money to suscribe to premium, can you delete my spotify account please?
  • MattSuda
  • Spotify Star
  • 196 Views
  • 3 replies
  • 0 likes
  • Account
  • 196 Views
  • 3 replies
  • 0 likes

Solved!! Deleted Facebook/Unable to keep premium Spotify- Help

Aloha, I'm inquiring about a security/policy feature I disagree with, and hope to have you resolve. I'm moving off the contenant and due to the fact that FB makes it virutally impossible to delete 200+ "friends". So I've built a new FB account for ne...

  • Visitor
  • Aloha,   I'm inquiring about a security/policy feature I disagree with, and hope to have you resolve.  I'm moving off the contenant and due to the fact that FB makes it virutally impossib...
  • MattSuda
  • Spotify Star
  • 311 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 311 Views
  • 2 replies
  • 0 likes

Payment got lost

Hello, Since several months I use Paypal to pay my spotify subscription, it got renewed on every 22th of the month.This month (May) I got charged on the 22nd via Paypal but spotify told me there was a problem with my payment method, so i should renew...

  • Casual Listener
  • Hello,   Since several months I use Paypal to pay my spotify subscription, it got renewed on every 22th of the month. This month (May) I got charged on the 22nd via Paypal but spotify told me...
  • kbrooksc
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! new email

I forgot which email i used, when i made my spotify account. How do i change it to an account i know of?

  • Newbie
  • I forgot which email i used, when i made my spotify account. How do i change it to an account i know of?
  • MattSuda
  • Spotify Star
  • 295 Views
  • 2 replies
  • 0 likes
  • Account
  • 295 Views
  • 2 replies
  • 0 likes

Solved!! I can't change my country anymore

Hello !I've a problem with my Spotify connection... I can't connect anymore because the country doesn't match. I was abroad but now I came back in my country but when I click on "my profile", I can't change the country anymore (so for Spotify, I'm st...

  • Casual Listener
  • Hello ! I've a problem with my Spotify connection... I can't connect anymore because the country doesn't match. I was abroad but now I came back in my country but when I click on "my profile", I c...
  • MattSuda
  • Spotify Star
  • 319 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 319 Views
  • 3 replies
  • 0 likes

Spotify gift card

How do I buy a three month Spotify premium gift card for someone else as a present? They live in the UK while I live in Italy.

  • Casual Listener
  • How do I buy a three month Spotify premium gift card for someone else as a present? They live in the UK while I live in Italy.
  • A-F
  • Casual Listener
  • 277 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 277 Views
  • 3 replies
  • 0 likes

Paying for sub but it doesnt come

I have payed voor the premium but i never got it.I even got a email saying you have payed blablabla but my account still says its free and not premium

  • Casual Listener
  • I have payed voor the premium but i never got it. I even got a email saying you have payed blablabla but my account still says its free and not premium
  • GilianoGVK
  • Casual Listener
  • 207 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 207 Views
  • 3 replies
  • 0 likes

Changing country

Hi guys, I was living in U.S and created my account there, but now I moved to Brazil and my Spotify stopped working suddenly. It says I gotta change my profile, but when I try to do so, I can't. Ps: I used my facebook account and changed my city in t...

  • Casual Listener
  • Hi guys,   I was living in U.S and created my account there, but now I moved to Brazil and my Spotify stopped working suddenly. It says I gotta change my profile, but when I try to do so, I ca...
  • MattSuda
  • Spotify Star
  • 202 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 202 Views
  • 4 replies
  • 0 likes

Charged 3 months on wrong account with no notification!

I currently have two Spotify accounts under the same email address. This one, which I do not use, and the other one that I use almost daily. A few months ago I did the free month trial of Premium and cancelled it shortly thereafter to avoid any charg...

  • Newbie
  • I currently have two Spotify accounts under the same email address. This one, which I do not use, and the other one that I use almost daily.   A few months ago I did the free month trial of Pr...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes