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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81896 Views

9 replies

2 likes

Account
Login
  • 81896 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657359 Views

13 replies

4 likes

Account
  • 657359 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738661 Views

18 replies

29 likes

  • 738661 Views
  • 18 replies
  • 29 likes

Can't subscribe to premium...

I can't subscribe to premium, please fix it asap!

Casual Listener

I can't subscribe to premium, please fix it asap!

MattSuda

Spotify Star

558 Views

1 replies

0 likes

Premium
Subscription
  • 558 Views
  • 1 replies
  • 0 likes

spotify family plan isn't working

My mom has spotify and she has the family plan and my sister was able to connect to get premium easily and I am unable to do it. It says I am part of the plan but when I go on my account it shows up as free version still. We keep trying to re-request...

Newbie

My mom has spotify and she has the family plan and my sister was able to connect to get premium easily and I am unable to do it. It says I am part of the plan but when I go on my account it shows up ...

MattSuda

Spotify Star

838 Views

1 replies

0 likes

Premium
  • 838 Views
  • 1 replies
  • 0 likes

Refund for a cancelled subscription

I got premium during the Christmas season while there was a deal going on for a cheaper subscription, but that ended today. I went to cancel it, even though I love premium, I just need the money right now, but it still went through for the rest of th...

Newbie

I got premium during the Christmas season while there was a deal going on for a cheaper subscription, but that ended today. I went to cancel it, even though I love premium, I just need the money...

MattSuda

Spotify Star

239 Views

1 replies

0 likes

Account
Premium
Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Account

I never consented to atuo pay. Please take me off atuo pay.

Casual Listener

I never consented to atuo pay. Please take me off atuo pay.

MattSuda

Spotify Star

267 Views

3 replies

0 likes

Account
  • 267 Views
  • 3 replies
  • 0 likes

Cancelled suscription and cannot remove credit card

I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks,I dont like that there is no any place to remove my credit card from my account . AND no where to contact anyone. REMOV...

Newbie

 I cancelled my subcription prior to my 3 month trial. But have been charged this month and shows my subscrpiton still active.Sucks, I dont like that there is no any place to remove my credit c...

MattSuda

Spotify Star

457 Views

2 replies

1 likes

Subscription
  • 457 Views
  • 2 replies
  • 1 likes

Solved!! Double charge

I've noticed that my card gets charged twice a month despite having only one subscription. How do I go about rectifying it and getting refunded.

Newbie

I've noticed that my card gets charged twice a month despite having only one subscription. How do I go about rectifying it and getting refunded.

MattSuda

Spotify Star

357 Views

1 replies

0 likes

Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Payment prices/options

So, after having read so many articles, I still have not found anyone to have asked the following question:Everyone knows that the prices for premium accounts vary in different countries. The question is, can I pay with a UK debit card, for example, ...

Newbie

So, after having read so many articles, I still have not found anyone to have asked the following question: Everyone knows that the prices for premium accounts vary in different countries. The que...

MattSuda

Spotify Star

395 Views

1 replies

0 likes

Premium
  • 395 Views
  • 1 replies
  • 0 likes

TO PREMIUM TO STUDENT

I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this message and how can I fix

Casual Listener

I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this mes...

MattSuda

Spotify Star

321 Views

1 replies

2 likes

Subscription
  • 321 Views
  • 1 replies
  • 2 likes

College Discount on Premium

I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this message and how can I fix

Casual Listener

I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this mes...

newander181

Casual Listener

854 Views

5 replies

1 likes

Subscription
  • 854 Views
  • 5 replies
  • 1 likes

Solved!! Cannot change country settings - in any way

Hi there,I opened up my Spotify premium account with an australian IP Adress as well as credit card. When I came back to my home country Germany earlier this year, I couldn't use it any longer. I cancelled my Premium Subscription and went back to Fre...

Regular

Hi there, I opened up my Spotify premium account with an australian IP Adress as well as credit card. When I came back to my home country Germany earlier this year, I couldn't use it any longer. &n...

mayamode

Newbie

2276 Views

9 replies

1 likes

Account
Subscription
  • 2276 Views
  • 9 replies
  • 1 likes

Trouble adding Spotify family members

I want to add an additional person to my family account. I followed the directions and cancelled my subscription so that I could re-subscribe as myself +2 (instead of myself +1, which was what my old account was). I then resigned up for Spotify, and ...

Casual Listener

I want to add an additional person to my family account.  I followed the directions and cancelled my subscription so that I could re-subscribe as myself +2 (instead of myself +1, which was what ...

sethcotl

Casual Listener

283 Views

1 replies

0 likes

Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Bought today Premium, but i dont want it anymore

Hello,I had now a 3 months subscription on Spotify Premium and i thought i have today the whole day to cancel it, so i wanted to ask if i can get the 9,99€ back since it says my subscription goes till 27.03.2015 Gratz,Steve

Casual Listener

Hello, I had now a 3 months subscription on Spotify Premium and i thought i have today the whole day to cancel it, so i wanted to ask if i can get the 9,99€ back since it says my subscription goes...

James

Spotify

514 Views

6 replies

0 likes

Subscription
  • 514 Views
  • 6 replies
  • 0 likes

Spotify account hijacked

Hi,i've been in contact with support because my account has been hijacked, the hacker changed my password and the email linked to the account.I made a request to get my account back. The Spotify case is : 02631256.I had a few contact with support ask...

Visitor

Hi, i've been in contact with support because my account has been hijacked, the hacker changed my password and the email linked to the account. I made a request to get my account back. The Spotify ...

jama7219

Regular

874 Views

14 replies

0 likes

Account
  • 874 Views
  • 14 replies
  • 0 likes

Facebook spotify

Ok so I had my spotify linked to my Facebook account, I went to a friends house and got on her computer an when I got to my friends spotify log in screen, I logged in through my Facebook.Now for some reason I can't get logged in under Tim Crouche! I ...

Newbie

Ok so I had my spotify linked to my Facebook account, I went to a friends house and got on her computer an when I got to my friends spotify log in screen, I logged in through my Facebook. Now for so...

MattSuda

Spotify Star

227 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 227 Views
  • 1 replies
  • 0 likes

trying to get access in my account.

I had linked up my account with FB and recently i have lost complete access to my page . Luckily, the spotify app on my phone hadn't logged me out.But, now i cant use it anywhere else unless i have my phone and i cant find an option to just login wit...

Newbie

I had linked up my account with FB and recently i have lost complete access to my page . Luckily, the spotify app on my phone hadn't logged me out. But, now i cant use it anywhere else unless i ha...

MattSuda

Spotify Star

196 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Paying for Premium: Oops, seems your card or payment provider is having a bad day

**********************************************UPDATE********************************************** (I wanted to include the most recent info (from April 9th, 2015) so folks can easily find it on the first post - the original post is below) Update - I...

Music Fan

**********************************************UPDATE**********************************************   (I wanted to include the most recent info (from April 9th, 2015) so folks can easily find i...

Rorey

Spotify

24013 Views

82 replies

13 likes

Account
Premium
  • 24013 Views
  • 82 replies
  • 13 likes

Can't remember account name

I can't remember my account nameI made a premium account in January and I love it!But last summer I made a free account and Imade the same email information so I can only get "info" on the free one.All I wanna know is this: how do I get help for not ...

Newbie

I can't remember my account name I made a premium account in January and I love it! But last summer I made a free account and Imade the same email information so I can only get "info" on the free o...

MattSuda

Spotify Star

196 Views

1 replies

0 likes

Account
  • 196 Views
  • 1 replies
  • 0 likes

Finding music

When I log in I'm taken to my account overview page. Can't find 'Your Music'. I'm just stuck on my account overview page.

Newbie

When I log in I'm taken to my account overview page.  Can't find 'Your Music'.  I'm just stuck on my account overview page.

MattSuda

Spotify Star

218 Views

1 replies

0 likes

Login
  • 218 Views
  • 1 replies
  • 0 likes

After changed iPhone 6plus in Apple store

Hi I have joined Vodafone about 2 weeks ago. And I have activated spotify account. It was ok at the beginning but after I changed my iphone6 plus in Apple store. And I have download spotify app again. When I logined in. It was saying only 7 days to u...

Newbie

Hi I have joined Vodafone about 2 weeks ago. And I have activated spotify account. It was ok at the beginning but after I changed my iphone6 plus in Apple store. And I have download spotify app again...

MattSuda

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

password

whats going on. Premium memeber. wont accept my password. reset it . still wont accept. Web page prompts me to upgrade? I'm already a premium have been for years!!!!!. payment went through as norm this month? hate all this crap!, why cant you just le...

Newbie

whats going on. Premium memeber. wont accept my password. reset it .  still wont accept. Web page prompts me to upgrade? I'm already a premium have been for years!!!!!.   payment went throu...

meahtenoha

Spotify

241 Views

2 replies

0 likes

Login
  • 241 Views
  • 2 replies
  • 0 likes