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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291777 Views

529 replies

34 likes

Account
Free
  • 291777 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13688 Views

6 replies

11 likes

Security
  • 13688 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541428 Views

990 replies

115 likes

Account
  • 541428 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129675 Views

74 replies

12 likes

Account
Login
Premium
  • 129675 Views
  • 74 replies
  • 12 likes

Solved!! Wrong country?

Can anyone help me figure out how to allow Spotify to play for me here in Europe? I downloaded it back in the states but am in Europe for a good deal of time so it'd be nice to have it up and runnign again! Does Spotify usually take care of this? Gre...

Regular

Can anyone help me figure out how to allow Spotify to play for me here in Europe?  I downloaded it back in the states but am in Europe for a good deal of time so it'd be nice to have it up and r...

PeKenaLarVa

Newbie

604 Views

10 replies

0 likes

  • 604 Views
  • 10 replies
  • 0 likes

Email

I´ve changed my Email-adress on Facebook. Does it take a bit till it it actualized on my spotify account?

Newbie

I´ve changed my Email-adress on Facebook. Does it take a bit till it it actualized on my spotify account?

122 Views

0 replies

0 likes

Account
  • 122 Views
  • 0 replies
  • 0 likes

Where is Playmysong App?

Did Spotify stop using Playmysong App?  Cannot find in App Finder.

Newbie

Did Spotify stop using Playmysong App?  Cannot find in App Finder.

BeastMode91

Newbie

495 Views

1 replies

0 likes

Other
  • 495 Views
  • 1 replies
  • 0 likes

3 month special before Dec. 31st?

I did not have spotify premium until 2 days ago and I was purchasing it for the new discount (3months forpremium for .99). I kept going to the link but it wouldn't let me choose anything so I went to settings and paid the 12.99 thinking it would give...

Newbie

I did not have spotify premium until 2 days ago and I was purchasing it for the new discount (3months forpremium for .99). I kept going to the link but it wouldn't let me choose anything so I went to...

Jeruremi

Casual Listener

495 Views

3 replies

0 likes

Account
  • 495 Views
  • 3 replies
  • 0 likes

Not getting premium

I Used the 7 days free trial, now I upgraded to premium but I'm not getting it, I've tried to log out and reset, I've also tried to reinstall but still not getting the premium version. I don't know what to do now!The user ID on the receipt doesn't ma...

Casual Listener

I Used the 7 days free trial, now I upgraded to premium but I'm not getting it, I've tried to log out and reset, I've also tried to reinstall but still not getting the premium version. I don't know w...

Taly

Casual Listener

243 Views

2 replies

0 likes

Free
Premium
  • 243 Views
  • 2 replies
  • 0 likes

Can't connect account to Facebook

I have an account setup from before Facebook connections were required. I'm trying to tie this account to my Facebook account via my Windows computer and using Firefox to authenticate with Facebook. When I press the "Connect to Facebook..." button in...

Newbie

I have an account setup from before Facebook connections were required. I'm trying to tie this account to my Facebook account via my Windows computer and using Firefox to authenticate with Facebook. ...

kbrooksc

Community Legend

216 Views

1 replies

0 likes

Account
Login
Other
  • 216 Views
  • 1 replies
  • 0 likes

got charged 3 times from spotify

This month i have been charged 3 times on the same day for spotify for some reason any reason why this is?

Newbie

This month i have been charged 3 times on the same day for spotify for some reason any reason why this is?

kbrooksc

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Have reset offline devices but Spotify still wont sync!

My tablet wont sync as "more than three devices are offline". I only have three devices so something must be wrong. Anyway, I have logged in and removed all devices to start over with the syncing. When trying to sync, Spotify still says that Ihave mo...

Casual Listener

My tablet wont sync as "more than three devices are offline". I only have three devices so something must be wrong. Anyway, I have logged in and removed all devices to start over ...

FamGlum

Casual Listener

501 Views

3 replies

0 likes

Account
  • 501 Views
  • 3 replies
  • 0 likes

spotify username

my username is just a load of numbers, this is really annoying because people cant serach for me within spotify? Ive never had the opportunity to set up a username, what can i do?!?

Newbie

my username is just a load of numbers, this is really annoying because people cant serach for me within spotify? Ive never had the opportunity to set up a username, what can i do?!?

Amarro

Community Legend

171 Views

1 replies

0 likes

Account
  • 171 Views
  • 1 replies
  • 0 likes

Help Regarding Acitivity Feed

Hi Everyone, does anyone else have any advice regarding the activity feed, and it not essentially connecting? I am getting a "spinning wheel" and have literally gone to three different devices, only to have the desktop version just "spin" and my mobi...

Casual Listener

  Hi Everyone, does anyone else have any advice regarding the activity feed, and it not essentially connecting? I am getting a "spinning wheel" and have literally gone to three different devic...

161 Views

0 replies

0 likes

Account
  • 161 Views
  • 0 replies
  • 0 likes

Premium account to Family account

Hello , I have a premium account that is gift from Vodafone for starting a new contract. My girlfriend is paying for premium at the moment. Is there a was for me to upgrade to family and pay the differance so we can both enjoy spotify premium at a di...

Newbie

Hello , I have a premium account that is gift from Vodafone for starting a new contract. My girlfriend is paying for premium at the moment. Is there a was for me to upgrade to family and pay the di...

Merik

Community Legend

179 Views

1 replies

0 likes

Premium
Subscription
  • 179 Views
  • 1 replies
  • 0 likes

how to cancel spotify premium

i need canceling my subscription i already looked it up but when i go to my manage subscriptions it does not give me other options. what do i do?

Newbie

i need canceling my subscription i already looked it up but when i go to my manage subscriptions it does not give me other options. what do i do?

OviiiOne

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Cant Log in

Just tried to Log in to Spotify and it wont take my password/username, i clicked forgot password and it says I used Facebook creditentials to log in but it wont leave me log in with Facebook either. So I logged out of facebook then tried spotify agai...

Casual Listener

Just tried to Log in to Spotify and it wont take my password/username, i clicked forgot password and it says I used Facebook creditentials to log in but it wont leave me log in with Facebook either. ...

Dunne08

Casual Listener

647 Views

2 replies

0 likes

  • 647 Views
  • 2 replies
  • 0 likes

Solved!! Premium Renewal

My spotify was due to run out on the 24th (today), so I cancelled it and renewed it at a discount because I am a student. Will I get billed for £10 on top of the £5 I paid to re-subscribe?

Casual Listener

My spotify was due to run out on the 24th (today), so I cancelled it and renewed it at a discount because I am a student. Will I get billed for £10 on top of the £5 I paid to re-subscribe?

Tylerrrrr

Casual Listener

1616 Views

2 replies

0 likes

Premium
Subscription
  • 1616 Views
  • 2 replies
  • 0 likes

Disconnect my facebook account

Hi I have two accounts. One that is linked to my facebook and one that is "gabebc" I want to use my "gabebc" account with facebook and keep all my playlists. Is it possible to kill the one linked to facebook that has no playlists so I can relink my "...

Newbie

Hi I have two accounts. One that is linked to my facebook and one that is "gabebc" I want to use my "gabebc" account with facebook and keep all my playlists. Is it possible to kill the one linked to ...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

What is my user name when I'm connected via Facebook

Hi! My friends cant find me with my name in Spotify. They only can find me if i give them the nine digit number which i can see sometimes insted of my name. What to do?

Newbie

Hi!   My friends cant find me with my name in Spotify. They only can find me if i give them the nine digit number which i can see sometimes insted of my name. What to do?

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Spotify wont let me cancel my subsribtion

I going through the process of canceling my subscribiton but at the end when i authorize the cancel using facebook, then it says that something went wrong... Im sure i used all the correct passwords for everything. Please Help

Casual Listener

I going through the process of canceling my subscribiton but at the end when i authorize the cancel using facebook, then it says that something went wrong... Im sure i used all the correct passwords ...

DUDEimtheDUDE

Casual Listener

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

Block User

Dear Spotify, I understand that eventhough it's not yet a part of your programma, you do plan on getting a blocking function as some point. I'm afraid however 'at some point' would be late for me. I'm not able to use spotify with the same pleasure I ...

Newbie

Dear Spotify,   I understand that eventhough it's not yet a part of your programma, you do plan on getting a blocking function as some point. I'm afraid however 'at some point' would be la...

572 Views

0 replies

0 likes

  • 572 Views
  • 0 replies
  • 0 likes

Priemium subscriber yet half my playlists wont play?

Why? I have set preferences to not show unplayable tracks yet half of my playlist content wont play?

Casual Listener

Why? I have set preferences to not show unplayable tracks yet half of my playlist content wont play?

davewilco

Casual Listener

154 Views

1 replies

0 likes

Account
Premium
Unlimited
  • 154 Views
  • 1 replies
  • 0 likes