Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294334 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542338 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129806 Views
74 replies
12 likes
Hi I just bought a ticket in my near market place in Sweden ( Coop extra ) and i cant activate it. The massage that i get is "Det verkar tyvärr som att den här Premium-koden är ogiltig. Försök igen eller kontakta vår kundsupport" What shood i do ? pl...
Hi I just bought a ticket in my near market place in Sweden ( Coop extra ) and i cant activate it. The massage that i get is "Det verkar tyvärr som att den här Premiu...
Community Legend
367 Views
1 replies
0 likes
I live in Ireland and I used Spotify since 2 months but today I found an error message saying that Spotify is not available in my country. Then if I try to click on Discover, it says that Spotify is not available offline. Actually I'm not offline (I'...
I live in Ireland and I used Spotify since 2 months but today I found an error message saying that Spotify is not available in my country. Then if I try to click on Discover, it says that Spotify is ...
Casual Listener
971 Views
5 replies
0 likes
I have the following problme - check the screenshot Guys please fix this. I'm really disapointed by the service.
I have the following problme - check the screenshot Guys please fix this. I'm really disapointed by the service.
Community Legend
889 Views
3 replies
0 likes
i had spotify premuim and it was connected to my old facebook acct. i have a new facebook acct and cant connect to my spotify premium acct. when i logged into spoitfy under my old facebook acct, it doesnt have my music anymore. its wiped out and it s...
i had spotify premuim and it was connected to my old facebook acct. i have a new facebook acct and cant connect to my spotify premium acct. when i logged into spoitfy under my old facebook acct, it d...
Community Legend
299 Views
1 replies
0 likes
Hi, I currently have a subscription as an unlimited user, but want to upgrade to premium through a family account. Do I need to wait untill my account goes back to a free one at the end of the month before it will upgrade to premium?
Hi, I currently have a subscription as an unlimited user, but want to upgrade to premium through a family account. Do I need to wait untill my account goes back to a free one at the end of...
Community Legend
202 Views
1 replies
0 likes
Community Legend
148 Views
1 replies
0 likes
I have 2 Spotify accounts and I need to delete one of them. How do I do this?
I have 2 Spotify accounts and I need to delete one of them. How do I do this?
157 Views
0 replies
0 likes
There's this offer that applies for the first few months of next year you might have noticed in the spoken ad. This ad claims you can get three months of premium for the price of one. On the other hand, the 'my-spotify' website claims it's three mont...
There's this offer that applies for the first few months of next year you might have noticed in the spoken ad. This ad claims you can get three months of premium for the price of one. On the other ha...
Casual Listener
457 Views
5 replies
0 likes
Hi I am trying to upgrade to premium using the Buy 1 month get 2 free promotion. When I try to pay it keeps giving me a 'whoops there is a problem - try again' My details are correct. Can anyone offer help? thanks damian
Hi I am trying to upgrade to premium using the Buy 1 month get 2 free promotion. When I try to pay it keeps giving me a 'whoops there is a problem - try again' My det...
Casual Listener
858 Views
10 replies
0 likes
Hey I have this problem, I've already written to the costumer support but I'm not sure how they usually take to answer and I'd like to use my spotify as soon as possible Today I was on my facebook account and I wanted to delete the visible spotify ac...
Hey I have this problem, I've already written to the costumer support but I'm not sure how they usually take to answer and I'd like to use my spotify as soon as possible 🙂 Today I was on my facebo...
Not applicable
202 Views
1 replies
0 likes
I had a problem with a credit card and spotify tried to charge 5,99 in paypal... y have changed my credit card number in paypal but spotify do not charge yet the value and i mantain a free suscription... how i can to say to spotify... tray again? tra...
I had a problem with a credit card and spotify tried to charge 5,99 in paypal... y have changed my credit card number in paypal but spotify do not charge yet the value and i mantain a free suscriptio...
149 Views
0 replies
0 likes
Decided to start paying for spotify again and now when I try to click on a song, the shuffle icon kinda buzzes and it wont play the song unless it comes up on shuffle. I didn't just pay 12.99 for this to happen.
Decided to start paying for spotify again and now when I try to click on a song, the shuffle icon kinda buzzes and it wont play the song unless it comes up on shuffle. I didn't just pay 12.99 for thi...
127 Views
0 replies
0 likes
A few days ago I was on my Facebook settings on my iPhone, and switched off a feature called 'Platform' by accident. I turned it back on a couple of minutes later. Several hours later I tried to log into spotify on my laptop, using my Facebook email ...
A few days ago I was on my Facebook settings on my iPhone, and switched off a feature called 'Platform' by accident. I turned it back on a couple of minutes later. Several hours later I tried to log ...
Community Legend
215 Views
1 replies
0 likes
I have cancelled my spotufy subscription, and today I was billed for it. Idk if it was a glitch or something, but what happened is weird. Is there any solution to this, so I could be unbilled?
I have cancelled my spotufy subscription, and today I was billed for it. Idk if it was a glitch or something, but what happened is weird. Is there any solution to this, so I could be unbilled?
Community Legend
379 Views
1 replies
0 likes
I initially signed up for Spotify when I was located in the UK. Now I have moved back to the US and I am unable to use my account. I saw that it says that you can't use a free account outside of the country you signed up in after 14 days, so I tried ...
I initially signed up for Spotify when I was located in the UK. Now I have moved back to the US and I am unable to use my account. I saw that it says that you can't use a free account out...
Community Legend
307 Views
3 replies
0 likes
Newbie
2593 Views
3 replies
0 likes
I have tried to deactive my Facebook account several times, but it winds up getting brought back whenever I use Spotify. I have tried changing the email my Spotify account is linked to, but I cannot because I don't remember what I originally used to ...
I have tried to deactive my Facebook account several times, but it winds up getting brought back whenever I use Spotify. I have tried changing the email my Spotify account is linked to, but I cannot ...
Community Legend
311 Views
3 replies
0 likes
Hi, Received a promotion by mail today pointing to: https://www.spotify.com/nl/purchase/campaign/3for1/?utm_source=spotify_email&utm_medium=growth_conversion&utm_campaign=premium_holiday_email_1_NL&utm_content=NL400904&utm_term=email&intro-offer=1#__...
Hi, Received a promotion by mail today pointing to: https://www.spotify.com/nl/purchase/campaign/3for1/?utm_source=spotify_email&utm_medium=growth_conversion&utm_camp...
Community Legend
264 Views
1 replies
0 likes
I changed some of my privacy settings in FB and somehow spotify was disconnected. I logged in spotify again with FB, but now it seems as I am a completly new user - all my playlists are gone and I also do not have my premium-account anymore. Anyone a...
I changed some of my privacy settings in FB and somehow spotify was disconnected. I logged in spotify again with FB, but now it seems as I am a completly new user - all my playlists are gone and I al...
Community Legend
150 Views
1 replies
0 likes
I had more than 600 songs on my spotify account, I changed to Premium on sunday and everything was ok, I started using Premium until yesterday (I still had my 600 songs at that moment) and I decided to add some more during the evening and now all I g...
I had more than 600 songs on my spotify account, I changed to Premium on sunday and everything was ok, I started using Premium until yesterday (I still had my 600 songs at that moment) and I decided...
Casual Listener
110 Views
1 replies
0 likes
