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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9954 Views
  • 3 replies
  • 9 likes
  • Security
  • 9954 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 496979 Views
  • 982 replies
  • 112 likes
  • Account
  • 496979 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214149 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214149 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122781 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122781 Views
  • 72 replies
  • 12 likes

Spotify with vodaphone

I just changed my price plan and chose to have spotify free for 6 months with the offer but my account is still free?

  • Newbie
  • I just changed my price plan and chose to have spotify free for 6 months with the offer but my account is still free?
  • Peter__
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

I was charged after canceling my subscription

Hi my name is Brock Morris and was a premium member on my facebook account with the email , after canceling the subscription a couple months ago, I also deleted my facebook for personal reasons. Now I have recived a charge of $10.70 from spotify afte...

  • Newbie
  • Hi my name is Brock Morris and was a premium member on my facebook account with the email <snip>,  after canceling the subscription a couple months ago, I also deleted my facebook for pers...
  • Peter__
  • Community Legend
  • 197 Views
  • 2 replies
  • 0 likes
  • Account
  • 197 Views
  • 2 replies
  • 0 likes

Solved!! Cant Play Music

So Whenever i launch spotify it launches like normal, but whenever I go to play a song, it says current track cannot be played. I looked up on this and the best solution I found was to make a new account, so I did, and for a while it worked. recently...

  • Casual Listener
  • So Whenever i launch spotify it launches like normal, but whenever I go to play a song, it says current track cannot be played. I looked up on this and the best solution I found was to make a new acc...
  • Carina
  • Community Legend
  • 461 Views
  • 5 replies
  • 1 likes
  • Account
  • 461 Views
  • 5 replies
  • 1 likes

How to switch to annual payment option?

Hi, I recently used my premium trial and is coming to an end very soon. I would like to know how to switch to an annual payment instead of monthly. I do not use Facebook and live in Canada if this is of any use. Thanks.

  • Casual Listener
  • Hi, I recently used my premium trial and is coming to an end very soon. I would like to know how to switch to an annual payment instead of monthly. I do not use Facebook and live in Canada if this ...
  • Kyoto
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 296 Views
  • 2 replies
  • 0 likes

Being charged full amount after student discount

Recently, I had an unauthorized usage on my CC (not related to spotify), so I needed to change my card. I was being charged the student rate of $4.99. I changed cards yesterday when I got my new one in, and when I changed my cards, it now says that I...

  • Visitor
  • Recently, I had an unauthorized usage on my CC (not related to spotify), so I needed to change my card. I was being charged the student rate of $4.99.   I changed cards yesterday when I got ...
  • Jason
  • Spotify Legend
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Cannot change email and now have 2 accounts!

I had my spotify account linked with my facebook account as normal. Then I changed my email address that I use for my facebook to a new one. Now what has happened is my original spotify is using the old email address, but has also created a new accou...

  • Casual Listener
  • I had my spotify account linked with my facebook account as normal. Then I changed my email address that I use for my facebook to a new one. Now what has happened is my original spotify is using th...
  • Missing_account
  • Casual Listener
  • 537 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
  • 537 Views
  • 5 replies
  • 0 likes

Will a change of creditcard stop the paymentprocess?

So, Im having abit off a problem. Im paying for two accounts, and I only wish to pay for one (My own). I can't get into the other accountais it's registered on someone else and I don't really care to pay for this account anymore. Would changing my cr...

  • Newbie
  • So, Im having abit off a problem. Im paying for two accounts, and I only wish to pay for one (My own). I can't get into the other accountais it's registered on someone else and I don't really care t...
  • Jason
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Offline Mode

I have Spotify Premium. I have made my music list available offline. However some songs are showing as unavailble when in offline mode. How long does it take for songs to be made available? Or am I doing something wrong? Many thank.

  • Newbie
  • I have Spotify Premium. I have made my music list available offline. However some songs are showing as unavailble when in offline mode. How long does it take for songs to be made available? Or am I d...
  • Jason
  • Spotify Legend
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Can't access spotify on my iPhone

Having logged out to upgrade to premium membership I can no longer log in to my account it keeps saying incorrect password, I've tried resetting my password to no avail really becoming quite frustrated

  • Newbie
  • Having logged out to upgrade to premium membership I can no longer log in to my account it keeps saying incorrect password, I've tried resetting my password to no avail really becoming quite frustrat...
  • Peter__
  • Community Legend
  • 449 Views
  • 4 replies
  • 1 likes
  • 449 Views
  • 4 replies
  • 1 likes

Solved!! Multiple license tenancy

hI, i have a premium account and was wondering if there is a way of allowing the use of my account and subscription for two simultaneous streams, is there a licensing program for this, ie if I want to use this on one computer and the kids want to use...

  • Newbie
  • hI,   i have a premium account and was wondering if there is a way of allowing the use of my account and subscription for two simultaneous streams, is there a licensing program for this, ie if...
  • Peter__
  • Community Legend
  • 2274 Views
  • 3 replies
  • 0 likes
  • 2274 Views
  • 3 replies
  • 0 likes

I put my credit card information and it still says my account is free

Hello, I don't know who could help me but I have tried several times to pay after having the free trial month. I am a student in the US and it says I am elligible but once I put my credit card information it says processing and goes back again to the...

  • Casual Listener
  • Hello,   I don't know who could help me but I have tried several times to pay after having the free trial month. I am a student in the US and it says I am elligible but once I put my credit ...
  • Peter__
  • Community Legend
  • 551 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 551 Views
  • 7 replies
  • 0 likes

change premium for unlited

Hi, previously had the unlimited account, leave it because they used it. now I want to hire again without limit and can not. single premium. I can recruit unlimited for 5 €? or I can only take premium for 10 €? I will not download or use without conn...

  • Newbie
  • Hi, previously had the unlimited account, leave it because they used it. now I want to hire again without limit and can not. single premium. I can recruit unlimited for 5 €? or I can only take prem...
  • Peter__
  • Community Legend
  • 208 Views
  • 2 replies
  • 0 likes
  • Premium
    Unlimited
  • 208 Views
  • 2 replies
  • 0 likes

Klarna payment trouble

Hi, my account was a free account and I converted it to a PREMIUM via KLARNA. Klarna sent an invoice but the account is still FREE. I get reminders from Klarna to pay. How can I change the payment method to another one? + How can I cancel the PREMIUM...

  • Newbie
  • Hi, my account was a free account and I converted it to a PREMIUM via KLARNA. Klarna sent an invoice but the account is still FREE. I get reminders from Klarna to pay. How can I change the pa...
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Losing playlists again and again

All my playlists are gone when I open spotify app on my mac. And new ones added (not by me!). Ive tried logging out of all devices, restored my playlist and Im not connected to facebook. Any clue why this is happening?

  • Newbie
  • All my playlists are gone when I open spotify app on my mac. And new ones added (not by me!). Ive tried logging out of all devices, restored my playlist and Im not connected to facebook. Any clue why...
  • Peter__
  • Community Legend
  • 280 Views
  • 2 replies
  • 0 likes
  • Premium
  • 280 Views
  • 2 replies
  • 0 likes

account linked to someone else

All of my play lists are gone and now my account is linked to someone elses via my face book login and its someone I know but all my years of playlists are gone ,.... my email on the account is unmanaged(at)gmail.com not what is listed what is going ...

  • Casual Listener
  • All of my play lists are gone and now my account is linked to someone elses via my face book login and its someone I know but all my years of playlists are gone ,.... my email on the account is unman...
  • Peter__
  • Community Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Can't get my Premium account back

Hi, All of a sudden my Premium account was downgraded to Free for no reason. I have tryied to upgrade it but a message apperar in which I am informes this cannot be done at the moment and that I have to first Cancel my subscription and then upgrade i...

  • Newbie
  • Hi,   All of a sudden my Premium account was downgraded to Free for no reason. I have tryied to upgrade it but a message apperar in which I am informes this cannot be done at the moment and ...
  • Peter__
  • Community Legend
  • 803 Views
  • 2 replies
  • 0 likes
  • 803 Views
  • 2 replies
  • 0 likes

Wong language on notification emails from Spotify

I started getting my notification emails from Spotify in Dutch and not English. I'm not sure why as I'm in the United States and they had been fine up until that point.

  • Casual Listener
  • I started getting my notification emails from Spotify in Dutch and not English.  I'm not sure why as I'm in the United States and they had been fine up until that point. 
  • mrwebguy
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 399 Views
  • 2 replies
  • 0 likes

Getting Adverts on Unlimited Subscription

So I'm paying 5quid a month but getting adverts? What's going on? I've been paying a monthly fee to NOT get blummin' ads!

  • Newbie
  • So I'm paying 5quid a month but getting adverts? What's going on? I've been paying a monthly fee to NOT get blummin' ads!
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Two charges since July

Dear Spotify Since July I have been charged twice a month for my premium account. Once on the 4th and once on the 12th of each month. To the best of my knowledge I only have one account. I have now sent contact forms through twice and had two *we've ...

  • Newbie
  • Dear Spotify   Since July I have been charged twice a month for my premium account.   Once on the 4th and once on the 12th of each month.   To the best of my knowledge I on...
  • Greg
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Moving to another country

Hey, Im moving to another country for work next month. (Taiwan to be specific) Would I be able to maintain my subscription there or would I need to cancel? Thanks

  • Newbie
  • Hey, Im moving to another country for work next month. (Taiwan to be specific) Would I be able to maintain my subscription there or would I need to cancel?   Thanks
  • Greg
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes