Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80489 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654119 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734608 Views
18 replies
29 likes
Hi, I'm unsure of what to do with my Spotify account at the moment. I made the account without Facebook, then linked it to Facebook after, then I deleted that Facebook and I definitely don't want it back, so I made a new one. I was trying to link it ...
Hi, I'm unsure of what to do with my Spotify account at the moment. I made the account without Facebook, then linked it to Facebook after, then I deleted that Facebook and I definitely don't want it ...
Not applicable
229 Views
1 replies
0 likes
I have attempted to go through Spotify Support to resolve this issue, but have not been helped yet. Here's the gist: When I attempt to sign in with my username or email address, I am told that my password is incorrect. When I attempt to reset my pass...
I have attempted to go through Spotify Support to resolve this issue, but have not been helped yet. Here's the gist: When I attempt to sign in with my username or email address, I am told ...
Casual Listener
615 Views
1 replies
0 likes
I have had a spotify premium account since about February and was paying the normal 9.99 a month fee. However, I just enrolled in college so I opted to get the student discount. It approved me and sent me to the link to claim my offer for the discoun...
I have had a spotify premium account since about February and was paying the normal 9.99 a month fee. However, I just enrolled in college so I opted to get the student discount. It approved me and se...
Community Legend
561 Views
1 replies
0 likes
Hey, So I'm trying to renew my spotify premium via my paypal (which is linked to a credit card). but it says it has an error processing the payment, but the money is already billed from my account. Card here the the ammount billed from my card. PAYPA...
Hey, So I'm trying to renew my spotify premium via my paypal (which is linked to a credit card). but it says it has an error processing the payment, but the money is already billed from my...
Not applicable
375 Views
1 replies
0 likes
I have had a Spotify Premium account paid for through my Three contract for more than 2 years. This partnership has now ended and Spotify sent me an email saying I needed to change my account over from Three to Spotify. So, I type in the URL as per t...
I have had a Spotify Premium account paid for through my Three contract for more than 2 years. This partnership has now ended and Spotify sent me an email saying I needed to change my account o...
Community Legend
525 Views
5 replies
0 likes
I received a premium online gift code and activated it on my computer, but it wouldn't activate on my phone. In an attempt to get it to activate, I logged out of spotify and had to reset my password. Now I've reset my password multiple times, and it ...
I received a premium online gift code and activated it on my computer, but it wouldn't activate on my phone. In an attempt to get it to activate, I logged out of spotify and had to reset my password....
Community Legend
255 Views
1 replies
0 likes
Hi I recently found out the email I registered with does not exist because of a small typo I made at the end of my email address when registering. Near the end of the domain name I put .con instead of .com so now I have no way of recovering the passw...
Hi I recently found out the email I registered with does not exist because of a small typo I made at the end of my email address when registering. Near the end of the domain name I put .c...
Not applicable
326 Views
1 replies
0 likes
Hi I've changed my password and removed all devices and I still have someone using my account. Can you please remove all devices for me?
Hi I've changed my password and removed all devices and I still have someone using my account. Can you please remove all devices for me?
Community Legend
222 Views
1 replies
0 likes
I did log in to spotify on a laptop but the iphone app will not accept. I get the messege of log in failed. ID or password incorrect
I did log in to spotify on a laptop but the iphone app will not accept. I get the messege of log in failed. ID or password incorrect
Community Legend
469 Views
2 replies
1 likes
My playlists are completely gone. Two things happened before this occurred: 1) I couldn't access anything in the car/away from home. It played music ok without Internet but there were moments where my playlists would disappear again. This seemed to w...
My playlists are completely gone. Two things happened before this occurred: 1) I couldn't access anything in the car/away from home. It played music ok without Internet but there were moments where m...
Casual Listener
293 Views
2 replies
0 likes
Hello. I bought a gift card for 20 zł. I wanted to buy a Premium account for 1 month, BUT SPOTIFY DOESN'T ALLOW ME FOR THAT. Hoverer, the gift card clearly says I can buy a Premium account form gift card -.-
Hello. I bought a gift card for 20 zł. I wanted to buy a Premium account for 1 month, BUT SPOTIFY DOESN'T ALLOW ME FOR THAT. Hoverer, the gift card clearly says I can buy a Premium account...
Community Legend
342 Views
1 replies
0 likes
I have two free accounts but I am getting charged for the past three months. How do I get the charges to stop? And how do I get a refund?
I have two free accounts but I am getting charged for the past three months. How do I get the charges to stop? And how do I get a refund?
Community Legend
701 Views
5 replies
2 likes
I have two accounts and would like to delete one of them. It is a free account. It is not connected to Facebook. How do I delete the account?
I have two accounts and would like to delete one of them. It is a free account. It is not connected to Facebook. How do I delete the account?
Community Legend
269 Views
1 replies
0 likes
Community Legend
319 Views
3 replies
0 likes
I wanted facebook to be disconnected from spotify because I want to deactivate my facebook but when I open spotify its reactivated. And my spotify account is created with facebook, I want it to be disconnected. And no I don't have the disconnect butt...
I wanted facebook to be disconnected from spotify because I want to deactivate my facebook but when I open spotify its reactivated. And my spotify account is created with facebook, I want it to be di...
Community Legend
374 Views
1 replies
0 likes
Whenever I originally created a Spotify account it was the free iteration using my Facebook credentials at the time. Some months pass and I upgrade to Premium, still using the original Facebook creds. I then delete my Facebook account, and am able to...
Whenever I originally created a Spotify account it was the free iteration using my Facebook credentials at the time. Some months pass and I upgrade to Premium, still using the original Facebook...
Not applicable
900 Views
2 replies
0 likes
my face book no longer longs in to my account but a new one i found out that the old account number is 1150259654 but i can access it or find out the password can you like this account to my new one??
my face book no longer longs in to my account but a new one i found out that the old account number is 1150259654 but i can access it or find out the password can you like this account to m...
Community Legend
248 Views
1 replies
0 likes
Hello, I have the following problem: I want to delete an account created throug login with Facebook, but that Facebbok account was deleted and now Spotify just shows a longer number as username. I don't know how to delete my account in this situation...
Hello, I have the following problem: I want to delete an account created throug login with Facebook, but that Facebbok account was deleted and now Spotify just shows a longer number as us...
Not applicable
1051 Views
4 replies
0 likes
Hi I can't seem to play any of the tracks on my app on my windows phone I click it and nothing happens. I am a premium user?
Hi I can't seem to play any of the tracks on my app on my windows phone I click it and nothing happens. I am a premium user?
Not applicable
170 Views
1 replies
0 likes
Hi, I want to delete my spotify premium free trial account so I won't have to pay. It says after the month I will have to pay monthly. I want to delete my account because I don't want to pay. I looked at the other answers and I can't find the contact...
Hi, I want to delete my spotify premium free trial account so I won't have to pay. It says after the month I will have to pay monthly. I want to delete my account because I don't want to pay. I looke...
Community Legend
189 Views
1 replies
0 likes
