Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi there - Last month I changed my payment method since it's automatically renewed, and I didn't want that particular card charged anymore. However, even though the new payment method is reflected under "Subscription", my old card was charged this mo...
Hi! I was subscriber with the very good price for 3,49 EUR. I did the mistake and unsubscribed -explaining about financial reasons- but when I understood that was stupid, I tried to be subscribed again. But now the cost is higher,why??? Thanks in adv...
Hey there, Recently my PayPal was limited by PayPal by mistake and then unlimited just a few hours later. As a result of the limitation PayPal automatically charges back all recent transactions, therefore charging back my PayPal payment to Spotify. A...
I updated the app on my iPhone & my MacBook and the THOUSAND songs I had saved to my library are GONE! GONE! I do not want to have to go back through all of my playlists and individually save every song- not to mention that not every song that I had ...
I applied for the student discount more than a month ago, after painful machinations (my college was not on the drop-down list, so I had to submit all kinds of documentations as proof of being a student) i went through, or so i thought, last week i w...
Recently I bought 2 gift cards $30 and I redeemed them as Unlimited by mistake and they gave me 360days, I want to switch to Premium and have 180 days is there anyway I could do that? I tried to submit a contact form describing the problem but nobody...
Ive gone through the process of going to about us and contact form and emailing you guys, but it seems like your too stubborn to actually co-operate. Could an actual human being talk to me and not an automated email? Please, i just want to delete my ...
hi, I was so stupid to delete the spotify from apps on my facebook settings... Now when i try to log in on spotify it starts a new account... Tried everything they said on the forum... Think its accountnr: 117116773 Cant reset password cause its conn...
I just made an account 15 minutes ago, downloaded spotify and once I download it I keep getting a message saying incorrect username or password, but I can log onto the website no problem. Did I just waste 9.99 or can anyone help?
hey! the 23 of june i got charged for double the amout for spotify premium? how can i get it back? MVH Fredrik
Hello, my account was hacked yesterday, I already tried to contact support but the reply I got is this: Hi there, Thanks for getting in touch. We’re happy to help and have a few suggestions before we continueIf you'd like some tips on how to set up y...
hi, I'd like to invite a friend to use Spotify, but in my account only appears Profile and Subscription State...Somebody can help me about how I can solve it?Thanks.
First let me say that in the past two months my experience on trying to contact Spotify and get help with this problem has been extremely difficult. The contact forum for Spotify makes you input your problem through some sort of questionaire without ...
Please force everyone signed into my Spotify account out.
Dear Community, I´ve requested help by the contact form (multiple times) but did not even get a CASE Number. I had created my PREMIUM ACCOUNT some months ago. It worked quite well and I had my PLAYLISTS. Still the PREMIUM ACCOUNT is booked. When ente...
Hi, I moved from Brazil to the USA and bought a gift card at Target to pay my next month in Spotify. Even though I changed my country to USA at the settings, when I type the PIN and press "redeem", it says: "Country mismatch, Spotify Premium codes ca...
I would like to know of it's posible change the country of my account without change the method of payment.My account was from chile but now i started to pay it with my credit card from new zealand and automatically the sistem change my country... I ...
Have a spotify username and password. Unable to login with current username and password on Sharp TV. Continue to get Log In error msg. Help CJ
Hey there- So my friend Bree logs into her non-premium Spotify via Facebook. Her friend Royi logins into his premium Spotify via email. Royi accidently connected Bree's Facebook to his account, and then the accounts got merged. All of Bree's playlist...
Hi, I connected my spotify account to my facebook account and now I can't disconnect it, yes, I went to edit and then preferences but there's just a "connect to facebook" button, I don't see the disconnect one.It's like I haven't connected it to Face...