Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80592 Views

9 replies

2 likes

Account
Login
  • 80592 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654538 Views

13 replies

4 likes

Account
  • 654538 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735092 Views

18 replies

29 likes

  • 735092 Views
  • 18 replies
  • 29 likes

Solved!! I want to cancel my premium subscription

Why is there not a number a PAYING customer can call to get customer service? This is ridiculous! & YES I have already filled out the contact form. Not only do I want to cancel my premium subscription now, I want to cancel it all together. I already ...

Casual Listener

Why is there not a number a PAYING customer can call to get customer service? This is ridiculous! & YES I have already filled out the contact form. Not only do I want to cancel my premium subscri...

user-removed

Not applicable

1935 Views

6 replies

0 likes

Premium
  • 1935 Views
  • 6 replies
  • 0 likes

Lost my premium account

I have been a Spotify Premium customer for over a year and today when I tried logging in, it seems I no longer have access to my premium account EVEN THOUGH SPOTIFY CHARGED ME FOR THIS MONTH. I lost all my saved playlists and stared music as well as ...

Visitor

I have been a Spotify Premium customer for over a year and today when I tried logging in, it seems I no longer have access to my premium account EVEN THOUGH SPOTIFY CHARGED ME FOR THIS MONTH. I lost ...

tsgrech1

Casual Listener

906 Views

9 replies

0 likes

  • 906 Views
  • 9 replies
  • 0 likes

Solved!! Lost all favorites

Greetings, I've recently lost all my favorites after a Spotify upgrade. I've tried signing in and signing out but they are all gone. There were over 500 songs in there. Is this recoverable? Thanks

Visitor

Greetings,   I've recently lost all my favorites after a Spotify upgrade.  I've tried signing in and signing out but they are all gone.  There were over 500 songs in there.  I...

user-removed

Not applicable

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

Spotify connects to my Facebook account but with resetter settings

Hi all, I signed up on Spotify via my Facebook account, all worked well for some time: I saved playlists, followed and gained followers and also subscribed to Premium. Today I logged onto Spotify and it was logged to my Facebook account but with ALL ...

Visitor

Hi all,   I signed up on Spotify via my Facebook account, all worked well for some time: I saved playlists, followed and gained followers and also subscribed to Premium.   Today I l...

Peter__

Community Legend

331 Views

3 replies

0 likes

  • 331 Views
  • 3 replies
  • 0 likes

You illegally charged my account

I did not have nor did I want an account with your company. I looked on my account to find that your company charged my credit card over $119.00 @ 4 times!! I have never even heard of you people and then you had the nerve to make me "sign-up" to even...

Newbie

I did not have nor did I want an account with your company. I looked on my account to find that your company charged my credit card over $119.00 @ 4 times!! I have never even heard of you people and ...

Peter__

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

facebook

Hola que tal, tengo un problema, acabo de borrar mi cuenta de facebook y estaba vinculada a mi cuenta Spotify, hace un par de días ya no puedo escucahr música ni nada porque ya no tengo cuenta pero al tratar de crear una nueva cuenta me dice que mi c...

Newbie

Hola que tal, tengo un problema, acabo de borrar mi cuenta de facebook y estaba vinculada a mi cuenta Spotify, hace un par de días ya no puedo escucahr música ni nada porque ya no tengo cuenta pero a...

Liam

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Unlimited with advertising

I changed from Premium account to Unlimited account but I saw that advertising started to appears during listening.I red in the spotify web site that with Unlimited account there isn't advertising. Is it correct?Which are the different between Free a...

Newbie

I changed from Premium account to Unlimited account but I saw that advertising started to appears during listening. I red in the spotify web site that with Unlimited account there isn't advertising....

Peter__

Community Legend

1285 Views

1 replies

0 likes

Account
  • 1285 Views
  • 1 replies
  • 0 likes

CUSTOMER SERVICE

I signed up with spotify with facebook. I've since deactivated my facebook account. Now spotify won't allow me to log in and im still being charged. fix this issue

Newbie

I signed up with spotify with facebook. I've since deactivated my facebook account. Now spotify won't allow me to log in and im still being charged. fix this issue

Peter__

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Facebook and Student discount problems

I have made a new facebook and spotify account and linked the new spotify account up to my card and tried to connect it to my student discount card. However I am worried that because my old spotify account wasn't deleted I will keep on paying for the...

Newbie

I have made a new facebook and spotify account and linked the new spotify account up to my card and tried to connect it to my student discount card. However I am worried that because my old spotify a...

Peter__

Community Legend

636 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 636 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Premium subscription won't automatically renew

Here's really weird issue. I live in Poland so spotify is kinda new here. Recently i experienced really strange issue, and also really strange answer from Customer Support (Polish one - just to be detailed). So I've been using unlimited subscription ...

Casual Listener

Here's really weird issue.  I live in Poland so spotify is kinda new here. Recently i experienced really strange issue, and also really strange answer from Customer Support (Polish one - jus...

Alex

Spotify Legend

5972 Views

10 replies

0 likes

Account
Premium
Subscription
  • 5972 Views
  • 10 replies
  • 0 likes

Deleted Face book account

Hello everyone, my face book account was deactivated by a computer and I cannot recover it. Today, my access to spot was lost. How can I log in again? I am a premium member. Thanks in advance, Michel

Casual Listener

Hello everyone, my face book account was deactivated by a computer and I cannot recover it. Today, my access to spot was lost. How can I log in again? I am a premium member. ...

Shimirimansonia

Newbie

2328 Views

7 replies

3 likes

Account
Login
Premium
  • 2328 Views
  • 7 replies
  • 3 likes

Account problems, suddenly got a new account.

Hi!I just logged onto my spotify account. i have been premium subscriber for around 2years with this acount. A box said somthing about showing my music on facebook, which i have had turned off some time. I declined this, and my account logged out.Whe...

Visitor

Hi! I just logged onto my spotify account. i have been premium subscriber for around 2years with this acount.  A box said somthing about showing my music on facebook, which i have had turned...

Peter__

Community Legend

410 Views

4 replies

0 likes

Account
  • 410 Views
  • 4 replies
  • 0 likes

My account

I deleted my Facebook account and I now can't log into my spotify account since it was originally connected to FB. (Although Spotify didn't seem to hesitate taking $10 from me this month) How do I get my account resolved?

Newbie

I deleted my Facebook account and I now can't log into my spotify account since it was originally connected to FB. (Although Spotify didn't seem to hesitate taking $10 from me this month) How do I ge...

Peter__

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Spotify Connect issues

My desktop player has been lagging, and freezing when ads come on. It won't always bring up artist profiles? I have 20 Mbps down connection, and 8 g of RAM and I7 chip, so it has to be the SW....can some help?

Regular

My desktop player has been lagging, and freezing when ads come on. It won't always bring up artist profiles? I have 20 Mbps down connection, and 8 g of RAM and I7 chip, so it has to be the SW....can ...

Peter__

Community Legend

238 Views

1 replies

0 likes

Account
Other
  • 238 Views
  • 1 replies
  • 0 likes

Payment

Hello I write regarding a payment to your services, I had a one month free premium account that would expire 19-02-2014. Yesterday I got an email, saying the renew would not go trough, because my card was empty. Up to that it is fine, because I had n...

Newbie

Hello   I write regarding a payment to your services, I had a one month free premium account that would expire 19-02-2014. Yesterday I got an email, saying the renew would not go trough, bec...

Peter__

Community Legend

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Offline content disappeared

Hello, I'm a premium subscriber who uses Spotify on Windows 8.1. Today I disovered that the playlists that I had previously made available offline were no longer marked as "Available Offline" and could not be played offline. I can still see all my pl...

Casual Listener

Hello, I'm a premium subscriber who uses Spotify on Windows 8.1. Today I disovered that the playlists that I had previously made available offline were no longer marked as "Available Offline" and cou...

hldairies

Newbie

529 Views

3 replies

0 likes

Premium
  • 529 Views
  • 3 replies
  • 0 likes

Solved!! I already have a premium subscription but now got a second one, ideas!?

I were given six months of spotify premium for my birthday or well, i just received it . However my sister has a subscription that goes to march and i were wondering if I can wait to activate it to an account or delay it somehow? Maybe put it on her ...

Newbie

I were given six months of spotify premium for my birthday or well, i just received it . However my sister has a subscription that goes to march and i were wondering if I can wait to activate it to a...

Peter__

Community Legend

505 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Shuffle play

I'd like to some times listen to the songs in order rather than jumping all over the list. How do I change shuffle play? Thanks!

Regular

I'd like to some times listen to the songs in order rather than jumping all over the list. How do I change shuffle play? Thanks!

llistar

Newbie

3539 Views

20 replies

0 likes

  • 3539 Views
  • 20 replies
  • 0 likes

TWO ACCOUNTS - ONE EMAIL

Hi there! Not sure if anyone can help, but for some reason, I have two accounts under my Facebook name and email, don't know how that happened, but I want to sync them both - followers/playlists and all! Please advise! Jennifer

Newbie

Hi there!   Not sure if anyone can help, but for some reason, I have two accounts under my Facebook name and email, don't know how that happened, but I want to sync them both - followers/pla...

Peter__

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes