Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I'd like to update my payment information. The bank had changed by card number and I forgot to update that used in Spotify payment until I had received the mail notified me there was a problem with my payment.I clicked "change my payment" button and ...
I just payed twenty dollars for spotify premium and my account says I have unlimited this is starting to piss me off because I have already spoken to a customer service representative and they didn't help the slightest bit I want help or a refund.
I deactivated my Facebook, but reactivated it so I could have my spotify account back, but when I went to get it back it wound up giving me a new account, even though I had previously been a premium subscriber. I have my spotify user ID from the acco...
I am currently paying for a premium account on here. The problem is I don't know my username or email to log in. Is there anyway (using my credit card information) to find which username has premium or at the very least the email the credit card is a...
I recently upgraded to what I thought was spotify premium. My account status says I'm on unlimited and I'd really like to have mobile streaming. Is there any way to remedy this by converting my subscription?
When I bring up spotify.com and login with my facebook account it brings up a page with a get spotify button. While I can see my facebook profile pic AND I can get the player to work with no issues, it appears as if there is a disconnect between the ...
I cant reach any playlist on my iphone even when I have internet connection.
Hello. I received a Spotify gift card for Christmas and wanted to use it toward the holiday promotional (3 months for the price of 1). When I go to spotify.com/redeem it accepts the gift card (but doesn't give me the promo), and if I go through the p...
Mina gamla föräldrar fick en läsplatta och ett presentkort och valde fel tjänst. Kan man ändra till Premium så de kan använda Spotify på läsplattan? NrEtt1
I got a Spotify gift card for christmas. When I tried to reedem the code over and over again, due to the "we are currently not able to redeem this code" -message , and suddenly I got 6 new months of unlimited instead of 3 months premium. Is there any...
Hi, 2 month ago I've changed my debit card. And in November and december I was debited twice on the new and the old account. On my profile I can only see the new card. Is there a way to contact someone to fix that? Thanks!
So, I recently purchased an Egift card for someone and picked a specific delivery date. The email address i entered for them was correct, but they said they never received it. I forwarded them the email receipt i got when i purchased the gift card th...
Hey guys This is very fustrating. I am trying to re-activate my premium spotify and i click "Upgrade" and then it says that i am not a new user. Well i do know im not a new user but old users should be able to pay aswell? So i go to my profile and cl...
Hi! I recently changed phones and now I cannot log into spotify anymore. I've tried using my old phone again but same messages occures "password wrong" I logg in with facebook and I have changed that password but still no succes! I have a premium acc...
Merry Christmas everyone, I am in trouble and starting to get upset. I want buy the 3month 1pay premium package but it won't let me. I've attempted to give my card information about 10times and it says: "Payment Failed." Can anyon help me please!
I think it worked but what if they were offline when you logged all off?
I have a $25 visa pre-paid gift card and am wondering if that can be used to pay for premium. It tells me there is an error every time I try. Thanks!
Dear Spotify users, At first i would like to wish you very happy holidays. I ran into a problem, I have 3 devices on wich i use spotify and my MeMo Pad just got desynchronized with a report that my offline playlists are synced on more than three devi...
Hi all I've just activated a 6-month premium card, no issues activating it but under my account nothing appears to have changed - it says my next payment renewal is one month after the last one was on the same card. Is there a delay before it works o...
HI, i just got a spotify gift card, and i reedemed it and it said i ws redeemed (premium) but still i get commersials when i listen.(didnt get the premium ) Help plz!