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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88008 Views

9 replies

2 likes

Account
Login
  • 88008 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

728954 Views

13 replies

4 likes

Account
  • 728954 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754675 Views

18 replies

29 likes

  • 754675 Views
  • 18 replies
  • 29 likes

Payment went through and then got payment error and account cancelled

My Spotify premium payment was paid yesterday and not Spotify is telling me it didn't get paid and wants me to pay again to get my premium account back. But my bank shows the payment going through and paid.

Newbie

My Spotify premium payment was paid yesterday and not Spotify is telling me it didn't get paid and wants me to pay again to get my premium account back.  But my bank shows the payment going thro...

Peter__

Community Legend

352 Views

4 replies

0 likes

  • 352 Views
  • 4 replies
  • 0 likes

My Spotify is still playing adverts even though I payed for premium

I payed for spotify premium about 4 days ago. It's showing on my spotify account page as subscribed but on my player it still plays adverts! Why is this? Thanks

Visitor

I payed for spotify premium about 4 days ago. It's showing on my spotify account page as subscribed but on my player it still plays adverts!   Why is this?   Thanks

Peter__

Community Legend

370 Views

3 replies

0 likes

Premium
Subscription
  • 370 Views
  • 3 replies
  • 0 likes

Solved!! Premium account not working

signed up for spotify premium and had been working fine then logged out my account went to log back in later on in the day and had lost all my playlists and under account is now saying i'm on a free trial. have spotify connected to my ipod as well an...

Visitor

signed up for spotify premium and had been working fine then logged out my account went to log back in later on in the day and had lost all my playlists and under account is now saying i'm on a free ...

Jamie

Spotify Legend

1400 Views

12 replies

0 likes

  • 1400 Views
  • 12 replies
  • 0 likes

Can't change my country!

Hey, I need help with this issues that I have been having for the past month now. I can't seem to change my country settings, and it is stuck on USA but I live in Australia.... I have tried everything but I really don't want to pay to change it. Is t...

Newbie

Hey, I need help with this issues that I have been having for the past month now. I can't seem to change my country settings, and it is stuck on USA but I live in Australia.... I have tried ...

Peter__

Community Legend

694 Views

2 replies

0 likes

  • 694 Views
  • 2 replies
  • 0 likes

Unable to reset password/Billing issues

Hello. I have recieved a bill for a yearly subscription on my spotify account, but i have NEVER agreed to that. I have been using the normal monthly subscription until now. When i went in and checked my subscription it is as i left it at a monthly su...

Casual Listener

Hello.   I have recieved a bill for a yearly subscription on my spotify account, but i have NEVER agreed to that.   I have been using the normal monthly subscription until now. Wh...

Peter__

Community Legend

488 Views

4 replies

0 likes

  • 488 Views
  • 4 replies
  • 0 likes

Please help me change my username from my real name to my companies name.

I want to change my username from my real name to my companies name....In the same way NME has NME selected. How do I do this? Many thanks in advance. Gary.

Newbie

I want to change my username from my real name to my companies name....In the same way NME has NME selected. How do I do this?   Many thanks in advance. Gary.

Peter__

Community Legend

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Deleted playlist

I accidentally deleted my playlist "soak it up". Can someone help me retrieve it?

Casual Listener

I accidentally deleted my playlist "soak it up". Can someone help me retrieve it?

Peter__

Community Legend

296 Views

2 replies

0 likes

Other
  • 296 Views
  • 2 replies
  • 0 likes

HELP! I have 2 accounts that links to Facebook!!

Hi, I have been using Spotify lately and I purchased the Spotify Premium on 5th Nov 2013. However 4 days ago, I was logged out of my Spotify account and once I sign in back using my FB, they asked me for my Spotify username and password. So I keyed i...

Regular

Hi, I have been using Spotify lately and I purchased the Spotify Premium on 5th Nov 2013. However 4 days ago, I was logged out of my Spotify account and once I sign in back using my FB, they ask...

annann91

Regular

1888 Views

9 replies

0 likes

Account
Login
Premium
  • 1888 Views
  • 9 replies
  • 0 likes

Free Premium Trial Ad

Hey guys! I've been hearing an ad on spotfiy lately: if you refer a friend to get a 30 day free trial you will get a 30-day as well. How does this work? When I click on the banner the only thing that happens is that it brings up is this. I asked my f...

Newbie

Hey guys! I've been hearing an ad on spotfiy lately: if you refer a friend to get a 30 day free trial you will get a 30-day as well.   How does this work? When I click on the banner the only...

Peter__

Community Legend

1042 Views

1 replies

0 likes

Account
Premium
  • 1042 Views
  • 1 replies
  • 0 likes

Spotify account got chnage to wrong account

I use my spotify account (using facebook) on my friends phone and after she logged in using her normal spotify account they seemed to get synced and i could not log in to my old account. So after i followed the instructions for when a account is sync...

Casual Listener

I use my spotify account (using facebook) on my friends phone and after she logged in using her normal spotify account they seemed to get synced and i could not log in to my old account. So after i f...

Peter__

Community Legend

370 Views

4 replies

0 likes

  • 370 Views
  • 4 replies
  • 0 likes

Solved!! Problem with vip account.

Hi to all. About 1 month ago, I made a request for the vip account because i would like to customize my band profile (AlterÆgo), but i didn't received any mail in my mailbox yet. What i've to do? Cheers, Antonino.

Visitor

Hi to all. About 1 month ago, I made a request for the vip account because i would like to customize my band profile (AlterÆgo), but i didn't received any mail in my mailbox yet. What i've to do?...

gardu

Regular

1258 Views

5 replies

0 likes

  • 1258 Views
  • 5 replies
  • 0 likes

New computer, now phone and pc not in sync

My computer was recently re-imaged, and I'm guessing that messed up something with my account. I downloaded the Spotify app on my pc, but when I login, none of my playlists exist. It looks like a new account (compared to Spotify on my Android phone)....

Newbie

My computer was recently re-imaged, and I'm guessing that messed up something with my account.  I downloaded the Spotify app on my pc, but when I login, none of my playlists exist.  It look...

Peter__

Community Legend

539 Views

2 replies

0 likes

  • 539 Views
  • 2 replies
  • 0 likes

Delete Account

I want to delete my account I added the .del to it but it did not delete it PLEASE DELETE IT IMMEDIATELY!<br>

Newbie

I want to delete my account I added the .del to it but it did not delete it PLEASE DELETE IT IMMEDIATELY!&lt;br&gt;

Peter__

Community Legend

325 Views

1 replies

0 likes

Account
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Unlimited as a gift

Casual Listener

<seriously - I just want to buy a years worth of "unlimited" for my girlfriend. But it does not seem possible - first I'm told gift cards are not available in my country (US). OK - wth?   ...

Sam

Spotify

576 Views

3 replies

0 likes

Account
  • 576 Views
  • 3 replies
  • 0 likes

I purchased spotify premium, but it isn't working

I purchased Spotify Premium earlier on today but it hasn't updated on Spotify? It came up with "You are now using Premium" at the top but then said I had used my 10 hour limit and won't let me play any songs? Any help appreciated!

Newbie

I purchased Spotify Premium earlier on today but it hasn't updated on Spotify? It came up with "You are now using Premium" at the top but then said I had used my 10 hour limit and won't let me play a...

Sam

Spotify

431 Views

2 replies

0 likes

Account
Premium
  • 431 Views
  • 2 replies
  • 0 likes

just bought 1 month of premium, but cant listen to music (you've exceeded your 10h time limit.) #bug

heyhey just bougt 1 month but cant listen to any music! it says spotify premium at the spotify status, but still buggy! please help me the purchase was completed but no premium! Lars

Newbie

heyhey   just bougt 1 month but cant listen to any music! it says spotify premium at the spotify status, but still buggy!   please help me the purchase was completed but no premium!...

Sam

Spotify

376 Views

3 replies

0 likes

Subscription
  • 376 Views
  • 3 replies
  • 0 likes

It says my account is used some place Else? Why????

"Spotify has been pausen because your account is being used somewhere Else"

Newbie

"Spotify has been pausen because your account is being used somewhere Else"

Peter__

Community Legend

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
  • 0 likes

Solved!! Premium trial, 10hr limit still up?

So, I reached my 10hr limit, entered my card details for Premium trial as I'm thinking about switching to premium. Everything went through, my account says premium, my reciept is fine, it says Premium at the top of the program. Every time I try to pl...

Newbie

So, I reached my 10hr limit, entered my card details for Premium trial as I'm thinking about switching to premium.   Everything went through, my account says premium, my reciept is fine, it ...

Peter__

Community Legend

591 Views

4 replies

0 likes

  • 591 Views
  • 4 replies
  • 0 likes

Paypal premium

Paid for premium with paypal, money was charged couple of hours back still says on my spotify "you exceeded your 10 hour limit, blablabla" . !?

Casual Listener

Paid for premium with paypal, money was charged couple of hours back still says on my spotify "you exceeded your 10 hour limit, blablabla" . !?

Sam

Spotify

1051 Views

8 replies

0 likes

  • 1051 Views
  • 8 replies
  • 0 likes

Charged Twice for 3 straight months

I have been charged $9.99 twice in September, October, and November and the subscription page says my next payment is December. How do I fix this and get a refund for the additional charges?

Newbie

I have been charged $9.99 twice in September, October, and November and the subscription page says my next payment is December. How do I fix this and get a refund for the additional charges?

Josh

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes