Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I'm trying to access my premium account. directions say to plug in the ipod, then click on devices, etc. the ipod is plugged in, which opens itunes, so i know there's no problem connecting it. but spotify doesn't recognize that i've plugged it in. he...
I joined Spotify about a year ago and signed up using my Facebook Account. Under that account, I created lots of playlists. Due to subsequent problems with Facebook, I wasn't able to sign into Spotify. Thanks to Tech Support, I can now sign in using ...
My old phone got stolen. Need to remove all older devices from Spotify. Was wondering if you could do so. I went ahead already and changed my password.
heres my problemo when i listend to my spotify last night all my playlists just disapeard and i have read the post on how to fix it but it dosent work
I have been trying to cancel my subscription that I didn't even start. Money is coming out of my bank account without my permission. It comes out every month. My bank has investigated this and my attorney. "WE" suggest you cancel me and stop charging...
Hi, here's my issue, i clicked on unlimited, but i saw all the disavantages...and changed my mind!i click on "go back to my premium account" but it keeps saying i will change the account type within .... today. can you help me?
I started using the free trail version on my iPad, I made a couple stations and I got a playlist from what I liked. But after I upgraded to premium, it all disappeared. Is it supposed to be like that? If not, can I get it back? If yes, then why is it...
Hi My dad lost his Spotify password, and he dont know wich email he have registered either. Its not hes current email adress so it must be an old or alternative one... The only thing he is sure about is hes Username. The information was lost when hes...
I am currently paying for Premium and have been for the last year although now on my account it says i am on free and its asking me to upgrade to Premium. I have checked my account and the money is being taken from my paypal every month . What should...
When I log in to spotify on my phone or windows with my facebook credentials (Like I always did) it connects to account 11102559084, this account doesn't have premium and my playlists and according to my payment info account 1158909802 is the one I p...
Hello, I purchased a 1 month digital gift card to offer to my girlfriend. Wanted to do her a surprise but actually she didnt received anything in her email box! Still, I have received an email receipt for the purchase: "Dear Customer,Thank you for pu...
hi everyone Im also having trouble with a gift card i gave to a friend i sent her gift card to her work email address, which she then forwarded to her personal address, and from there, she followed the link to redeem her gift. Only problem is she has...
I have been trying to delete my facebook because I hate it but I can't because it is linked to my spotify account. I would try remaking a regular spotify account that isnt linked to facebook but I have premium on the account that I do have (also a lo...
Hi everyone, Im writing because my friend who i bought a subscription for cannot add her email address to the profile. We followed the link to redeem the gift card and it would not allow us to add her email address despite using that address to login...
Hi there, accidentaly link a premium suscription gift to my old useless account. Can I change it?Regards,Laura
I accidentally deleted the spotify app from my facebook account and when i tried to log back onto spotify using my facebook account it kept making me new accounts. my originak acount i had still exists as i found it after looking through my friends, ...
Hi! I made the mistake of linking my facebook account to a new one I created. I've decided I would like to keep the old one and not the new one and I have already disconnected the new one from my facebook account but I seem to have still lost all of ...
My old debit card has expired, however I was issued a completely different card number. I went to the subscription and payment change page, entered my new card information and got a message saying my info could not be updated. I'd rather not have to ...
Hi. I am signed in under my facebook account to spotify but when I logged in again today, it logged me in as a new user. I can still see and actually follow my old spotify account, also linked to my facebook account. How can I merge these two. I want...
I got a message that Spotify tried to use my card on file. This card was just cancelled and replaced by a new card. I attempted to put the new card in twice and it failed. This is not a problem with the card, as I have used it routinely. It seems imp...