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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NohemíZavala
  • Casual Listener
  • 261615 Views
  • 507 replies
  • 33 likes
  • Account
    Free
  • 261615 Views
  • 507 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13014 Views
  • 6 replies
  • 11 likes
  • Security
  • 13014 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528896 Views
  • 989 replies
  • 113 likes
  • Account
  • 528896 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128036 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128036 Views
  • 74 replies
  • 12 likes

Solved!! I accidentally applied a gift card to MY account instead of the gift receivers account!

I accidentally applied a gift card to MY account I purchased for someone else to start a new account. It applied the funds to my account that I already have re occuring payments on, and I need to apply them to a different account.

  • Casual Listener
  • I accidentally applied a gift card to MY account I purchased for someone else to start a new account. It applied the funds to my account that I already have re occuring payments on, and I need to app...
  • Josh
  • Community Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 433 Views
  • 3 replies
  • 0 likes

Account problem, (spotifuggle opens wrong account)

The problem is that, when I try to log into my Facebook's spotify account i expect to be logged in "account A" (which used to be my original FB's account) but it logs in "account B" (a new one) with exactily the same facebook user, and i'd like to ha...

  • Newbie
  • The problem is that, when I try to log into my Facebook's spotify account i expect to be logged in "account A" (which used to be my original FB's account) but it logs in "account B" (a new one) with ...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Recently Played Artists

My recently played tracks don't show anywhere on my app for my iphone or on my mac..I want my friends to see what I have been listening to

  • Newbie
  • My recently played tracks don't show anywhere on my app for my iphone or on my mac..I want my friends to see what I have been listening to 
  • Peter__
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • Account
  • 419 Views
  • 1 replies
  • 0 likes

Solved!! Premium account hacked

My account was hacked at some point inthe last week. I'vebeen forced to create a new account so I can post to the forums in the hope of getting some sort of support from the community as Spotify themselves are doing nothing.

I found out the account ha...

  • Casual Listener
  • My account was hacked at some point inthe last week. I'vebeen forced to create a new account so I can post to the forums in the hope of getting some sort of support from the community as Spotify them...
  • Peter__
  • Community Legend
  • 1049 Views
  • 13 replies
  • 0 likes
  • Premium
  • 1049 Views
  • 13 replies
  • 0 likes

Log in "incorrect."

HELP!! I'm having so many problems logging in, firstly I've been using spotifuggle for years now and was a premium member for well over a year until I cancelled it, left spotify for a while, came back to it and I can't log in with my user name OR my ...

Why I no longer use spotify.jpg
  • Casual Listener
  • HELP!!   I'm having so many problems logging in, firstly I've been using spotifuggle for years now and was a premium member for well over a year until I cancelled it, left spotify for a whil...
  • Peter__
  • Community Legend
  • 1501 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 1501 Views
  • 1 replies
  • 0 likes

I would like to merge my accounts

Hello. I would like to merge my two accounts. I have one old with the username Mikaelh89 and one newer account that I got when I started a premium subscription through Telia. The newer is connected to my Facebook account.

  • Visitor
  • Hello.   I would like to merge my two accounts. I have one old with the username Mikaelh89 and one newer account that I got when I started a premium subscription through Telia. The newer is ...
  • Peter__
  • Community Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Can I link to Spotify from a commercial site?

The Subject line pretty much covers my question. To be more specific - can I refer readers to a song from within a subscription based (paid) web resource like an online magazine article - and put the Spotify link for that on my site in that paid arti...

  • Casual Listener
  • The Subject line pretty much covers my question. To be more specific  - can I refer readers to a song from within a subscription based (paid) web resource like an online magazine article  -...
  • johnakline
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

spotify help

i have a problem because when i try to log in spotify with my facebook acc there comes another nickname and all my playlist are gone pls help :).........sry for my bad eng

  • Casual Listener
  • i have a problem because when i try to log in spotify with my facebook acc there comes another nickname and all my playlist are gone pls help :).........sry for my bad eng
  • Peter__
  • Community Legend
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

was getting a message that spotify was having problems getting funds from paypal

My card was compramised and I had been given another so Iv'e updated paybpal with new card. Hope this resolves problem

  • Regular
  • My card was compramised and I had been given another so Iv'e updated paybpal with new card. Hope this resolves problem
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

My spotify is being used by a person other than me

Please can you log me out of all devises on my spotify account, I've already changed my password, they just refuse to log out. Thank you

  • Casual Listener
  • Please can you log me out of all devises on my spotify account, I've already changed my password, they just refuse to log out. Thank you
  • Peter__
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Why am I still being charged?

I had premium for a while but am now on standard, but Spotify are still billing my credit card monthly. Why? And how can I get them to stop? Despite being charged, it invotes me to upgrade(!) I suppose it would be ridiculous to ask if there was a pho...

  • Casual Listener
  • I had premium for a while but am now on standard, but Spotify are still billing my credit card monthly.  Why?  And how can I get them to stop?  Despite being charged, it invotes me to ...
  • Peter__
  • Community Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

HELP with US gift subscriptions from UK with US credit card

I am in the UK want to purchase a gift subscription for a friend in the US. I have a US credit card but the spotify website keeps saying 'timed out'

  • Visitor
  • I am in the UK want to purchase a gift subscription for a friend in the US. I have a US credit card but the spotify website keeps saying 'timed out' 
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Premium account not working

I just tried to log off of Facebook into my premium account because I didn't want people seeing what I was listening to, and after that Spotify was restarted by itself and when it was opened again, my account was changed to a free account, without do...

  • Regular
  • I just tried to log off of Facebook into my premium account because I didn't want people seeing what I was listening to, and after that Spotify was restarted by itself and when it was ...
  • Jack_H
  • Spotify
  • 847 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 847 Views
  • 9 replies
  • 0 likes

Facebook Email Address not updated

Changed my facebook email address a week ago, but am unable to update or change my Spotify email address. Will be closing my old email any day now and want to ensure my emails come to the right place... can anyone asdvise Thanks

  • Newbie
  • Changed my facebook email address a week ago, but am unable to update or change my Spotify email address. Will be closing my old email any day now and want to ensure my emails come to the right place...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! odd situation, account now disabled

Hi all, i'm in a weird situation. Paypal recently changed their security measures, and in doing so for some odd reason pulled a chargeback from Spotify without my permission, I've gotten a message from someone named "Joe" at Spotify saying he cannot ...

  • Casual Listener
  • Hi all, i'm in a weird situation.  Paypal recently changed their security measures, and in doing so for some odd reason pulled a chargeback from Spotify without my permission, I've gotten a m...
  • ankitsid16
  • Casual Listener
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Solved!! Cant log in to my spotify account on desktop

I just signed up for spotify free and I can't get my account to login on my desktop. I use my correct account info and was even able to log in on the spotify website. I reset my password several times and it still wont work. The only error message i ...

  • Casual Listener
  • I just signed up for spotify free and I can't get my account to login on my desktop.   I use my correct account info and was even able to log in on the spotify website. I reset my password...
  • demorrison2884
  • Newbie
  • 6231 Views
  • 5 replies
  • 0 likes
  • 6231 Views
  • 5 replies
  • 0 likes

Spotify Account , 30 Tage Test-Abo Problem

Meine 3 Kinder hatten sich mit meiner Zustimmung mit meinem PayPal Account 30 Tage Test Premium geholt , und das Abo gekündigt , damit am Ende keine kosten anfallen, nun hatte ich mich auch für Spotify interessiert, hatte mir einen Spotify Account er...

  • Casual Listener
  • Meine 3 Kinder hatten sich mit meiner Zustimmung mit meinem PayPal Account 30 Tage Test Premium geholt , und das Abo gekündigt , damit am Ende keine kosten anfallen, nun hatte ich mich auch für Spoti...
  • Peter__
  • Community Legend
  • 641 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 641 Views
  • 3 replies
  • 0 likes

terminales sincronizados a mi cuenta

Puedo saber de algun modo que terminal perderá la sincronizacion ( tengo en uso los tres permitidos) si quiero sincronizarlo con un terminal distinto ???... No recuerdo en que orden sincronicé los tres anteriores !!! Gracias

  • Newbie
  • Puedo saber de algun modo que terminal perderá la sincronizacion ( tengo en uso los tres permitidos) si quiero sincronizarlo con un terminal distinto ???... No recuerdo en que orden sincronicé los tr...
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Please log me out of all devices

Please log me out of all devices

  • Regular
  • Please log me out of all devices
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Login
  • 235 Views
  • 1 replies
  • 0 likes