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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88948 Views

9 replies

2 likes

Account
Login
  • 88948 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759178 Views

18 replies

29 likes

  • 759178 Views
  • 18 replies
  • 29 likes

Privacy setting problem with Facebook

I'm brand new as of today, and tried to connect with Facebook. It says that my privacy settings are not correct to connect, takes me to the privacy settings in FB (long page of different settings), but fails to tell/show me *what* to change. I sent i...

Newbie

I'm brand new as of today, and tried to connect with Facebook. It says that my privacy settings are not correct to connect, takes me to the privacy settings in FB (long page of different settings), b...

Peter__

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

No reply to my e-mails

My thread was deleted, I asked about it in another thread and that thread got deleted as well. This is repost of older thread that was deleted. Somebody, please, explain me what is going on and why I am treated this way. This is frustrating. I contac...

Visitor

My thread was deleted, I asked about it in another thread and that thread got deleted as well. This is repost of older thread that was deleted. Somebody, please, explain me what is going on and why I...

Joe

Community Legend

280 Views

1 replies

0 likes

Account
Subscription
  • 280 Views
  • 1 replies
  • 0 likes

How to get premium w/o credit card

Bought a prepaid spotify card and it won't let me get premium without a credit card? I don't use credit cards or banks. Is there a way around this? Thanks

Regular

Bought a prepaid spotify card and it won't let me get premium without a credit card? I don't use credit cards or banks. Is there a way around this? Thanks

Liam

Community Legend

536 Views

3 replies

0 likes

Premium
  • 536 Views
  • 3 replies
  • 0 likes

How long does it take to get a response?

Sorry for this post in your thread, but I have the same issue. I sent Spotify E-mail 2 weeks ago- no reply. I sent them another e-mail asking why they would not reply to first one- no reply. This makes no sense. So- my answer- never. They dont reply....

Visitor

Sorry for this post in your thread, but I have the same issue. I sent Spotify E-mail 2 weeks ago- no reply. I sent them another e-mail asking why they would not reply to first one- no reply. This mak...

Squirmybeatle20

Regular

4930 Views

15 replies

0 likes

  • 4930 Views
  • 15 replies
  • 0 likes

Premium issues

I just upgraded, logged in/out several times, reinstalled and still nothing. What is going on? Help

Regular

I just upgraded, logged in/out several times, reinstalled and still nothing. What is going on? Help

TheMalachai

Newbie

1893 Views

9 replies

0 likes

  • 1893 Views
  • 9 replies
  • 0 likes

How long does it take to get a response?

I e-mail Spotify a few days ago, I really need this sorted soon, anyone know how long it usually takes for them to respond?

Regular

I e-mail Spotify a few days ago, I really need this sorted soon, anyone know how long it usually takes for them to respond?

Robbie

Spotify Legend

1720 Views

12 replies

0 likes

  • 1720 Views
  • 12 replies
  • 0 likes

Solved!! Unable to connect with facebook at school

Hi, I tried to use the spotify web player at school but couldn't connect to my account due to web restrictions. I always used my facebook to connect to spotify si I understand they are kinda connected. I tried to connect with a username i found (comp...

Casual Listener

Hi,   I tried to use the spotify web player at school but couldn't connect to my account due to web restrictions. I always used my facebook to connect to spotify si I understand they are k...

Peter__

Community Legend

1023 Views

4 replies

0 likes

  • 1023 Views
  • 4 replies
  • 0 likes

Transferring Playlists to a New Account- Playlists not viewing properly/Songs Not Streaming

I've been a Premium subscriber for two years and I'm starting a new account. My current Spotify is connected to my Facebook, and I'd like to no longer be tethered to Facebook in order to access Spotify. I made a new, independent account and followed ...

Casual Listener

I've been a Premium subscriber for two years and I'm starting a new account. My current Spotify is connected to my Facebook, and I'd like to no longer be tethered to Facebook in order to access Spoti...

Wrightlawyer

Casual Listener

2471 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 2471 Views
  • 4 replies
  • 0 likes

not able to redeem

I bought my prepaid code about a week ago, still not able to redeem... Getting a bit frustrated.

Newbie

I bought my prepaid code about a week ago, still not able to redeem... Getting a bit frustrated.

Peter__

Community Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Paying full price when I have an NUS card.

I've tried to contact through the contact forum three times and I never get a confirmation email and nobody has got back to me. I'm being charged full price even though i've put in my NUS card details and cancelled and resubscribed using my details. ...

Newbie

I've tried to contact through the contact forum three times and I never get a confirmation email and nobody has got back to me. I'm being charged full price even though i've put in my NUS card detail...

Peter__

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Offer 48HKDollar turns to 9,99 Euro

When I click on premium it says 48 HKD a month, when I click on it they want to charge me 9,99€ why???

Newbie

When I click on premium it says 48 HKD a month, when I click on it they want to charge me 9,99€ why???   

Jamie

Spotify Legend

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

Cancelled today and says it wont expire till next month?

I cancelled my spotify today (September 15) before the trial ended and it says it wont officially be cancelled until October 15? Why is that?? Will I be charged for this? PLEASE HELP.

Newbie

I cancelled my spotify today (September 15) before the trial ended and it says it wont officially be cancelled  until October 15? Why is that?? Will I be charged for this? PLEASE HELP.

Liam

Community Legend

300 Views

1 replies

0 likes

Account
Premium
Subscription
  • 300 Views
  • 1 replies
  • 0 likes

My account has been wiped...

Hello. I made a Spotify account through my Facebook maybe a year ago. I had saved at least 150 starred songs on it. I made another new account through e-mail and accidentally linked it to the same facebook I had been using for my main account. Now al...

Casual Listener

Hello. I made a Spotify account through my Facebook maybe a year ago. I had saved at least 150 starred songs on it. I made another new account through e-mail and accidentally linked it to the same fa...

Peter__

Community Legend

1125 Views

8 replies

0 likes

Account
  • 1125 Views
  • 8 replies
  • 0 likes

Facebook somehow disconnected from spotify account

Hi! I initially made my Spotify account using Facebook. I used it for months with no problem. Something happened when I tried to log in recently though. Now my Facebook account is connected to an entirely new account with a new username - 1299022684....

Casual Listener

Hi! I initially made my Spotify account using Facebook. I used it for months with no problem. Something happened when I tried to log in recently though. Now my Facebook account is connected to an e...

LifeOnCloud8

Casual Listener

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

Solved!! Unlimited vs. premium sound quality

Right now I'm paying 9.99 for the Premium, but I rarely ever use spotify on anything besides my computer. Although I like the fact that i get high quality streams, I see no point in paying for features I barely used. I want to know if the Unlimited m...

Casual Listener

Right now I'm paying 9.99 for the Premium, but I rarely ever use spotify on anything besides my computer. Although I like the fact that i get high quality streams, I see no point in paying for featur...

Peter__

Community Legend

12079 Views

22 replies

0 likes

Premium
Unlimited
  • 12079 Views
  • 22 replies
  • 0 likes

Superuser Contribution Cobro indevido

Estimados señores me acojí a la prueba gratuita de un mes, realicé la anulación en el link que mandaron ustedes a mi mail, entiendomque elmproceso fué correcto porque de hecho el servicio se interrumpió a pesar de lo cual se me realizó un cargo en la...

Newbie

Estimados señores me acojí a la prueba gratuita de un mes, realicé la anulación en el link que mandaron ustedes a mi mail, entiendomque elmproceso fué correcto porque de hecho el servicio se interrum...

Dian

Spotify Legend

736 Views

3 replies

0 likes

  • 736 Views
  • 3 replies
  • 0 likes

Keeing downloads after cancelling premium trial

If I downloaded the free premium trial, and downloaded some songs, what happens if i cancel after the free trial? Do I get to keep them? Or do they stop working?

Newbie

If I downloaded the free premium trial, and downloaded some songs, what happens if i cancel after the free trial? Do I get to keep them? Or do they stop working?

Joe

Community Legend

1095 Views

1 replies

0 likes

  • 1095 Views
  • 1 replies
  • 0 likes

Payment Failed

So my spotify stopped working the other day and I checked my bank balance and assume the payment failed. I didn't get any warning or notification. I tried reconnecting to premium online but it didn't work. I have been without spotify for over a week ...

Newbie

So my spotify stopped working the other day and I checked my bank balance and assume the payment failed. I didn't get any warning or notification. I tried reconnecting to premium online but it didn't...

Joe

Community Legend

462 Views

1 replies

0 likes

Account
  • 462 Views
  • 1 replies
  • 0 likes

Change login from actual Spotify to Facebook login

Hello I'd like to change from login with Spotify details to Facebook login. How can I do this? Many thanks, Onlyconnect1

Casual Listener

Hello I'd like to change from login with Spotify details to Facebook login. How can I do this? Many thanks, Onlyconnect1

onlyconnect1

Casual Listener

667 Views

2 replies

0 likes

Login
  • 667 Views
  • 2 replies
  • 0 likes

Password unrecognized, account seems to be in strange state

Hello, This afternoon when I opened Spotify on my iPhone, it gave me the message: "Login Failed. Could not login to Spotify. Maybe you've changed or misspelled the password?" I have not changed my password. I attempted to log in a few more times, all...

Newbie

Hello,   This afternoon when I opened Spotify on my iPhone, it gave me the message: "Login Failed. Could not login to Spotify. Maybe you've changed or misspelled the password?" I have not ch...

Joe

Community Legend

885 Views

1 replies

0 likes

Account
  • 885 Views
  • 1 replies
  • 0 likes