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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Solved!! I dont need premium account

Hello! I don't need premium account and i don't want to pay for this product.

  • Newbie
  • Hello! I don't need premium account and i don't want  to pay for this product.
  • user-removed
  • Not applicable
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

Solved!! Recover premium subscription

El día de hoy realicé una compra de un cupon premium a mi cuenta, el problema es que por error lo compré a mi cuenta anterior(La de facebook). Mi Facebook fue dado de baja hace unos meses, y no me deja acceder, deseo saber que puedo hacer para recupe...

  • Newbie
  •   El día de hoy realicé una compra de un cupon premium a mi cuenta, el problema es que por error lo compré a mi cuenta anterior(La de facebook). Mi Facebook fue dado de baja hace unos meses,...
  • Peter__
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Wrong public profile name showing up.

Hi! I got a strange problem. I signed in to Spotify on my fathers iPhone. And now his name, picture and followers appears when i am logging in on my phone. How can this be possible, and how do i fix it? The problem appears both on my mobil phone and ...

  • Casual Listener
  • Hi! I got a strange problem. I signed in to Spotify on my fathers iPhone. And now his name, picture and followers appears when i am logging in on my phone. How can this be possible, and how do ...
  • Peter__
  • Community Legend
  • 245 Views
  • 5 replies
  • 0 likes
  • Login
  • 245 Views
  • 5 replies
  • 0 likes

Could I be logged out all devices?

Thanks.

  • Casual Listener
  • Thanks.
  • Peter__
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

NUS discount pay in advance?

Is it possible to pay for say a year in advance and still get NUS discount? Thanks!

  • Newbie
  • Is it possible to pay for say a year in advance and still get NUS discount? Thanks!
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Device manager, offline playlists and personal music

I recently got a new phone and it has caused so much trouble with spotify that its mind blowing. All trouble I could have easily corrected with some as simple as a device manager. Instead I'm stuck posting to other threads and waiting for solutions t...

  • Casual Listener
  • I recently got a new phone and it has caused so much trouble with spotify that its mind blowing. All trouble I could have easily corrected with some as simple as a device manager. Instead I'm stuck p...
  • Peter__
  • Community Legend
  • 1061 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Security
  • 1061 Views
  • 1 replies
  • 1 likes

My "Top Tracks" is missing

I want to be able to see my top tracks, a few people have subsribed to it but i can't find it anymore on my profile or my side bar.

  • Newbie
  • I want to be able to see my top tracks, a few people have subsribed to it but i can't find it anymore on my profile or my side bar.
  • Peter__
  • Community Legend
  • 4246 Views
  • 11 replies
  • 0 likes
  • 4246 Views
  • 11 replies
  • 0 likes

Blocked on Facebook

Someone blocked me on Facebook but still follows me on Spotify. I know shared songs show up as messages on Facebook. If I send them a song will they get it on Spotify or will it no go through?

  • Newbie
  • Someone blocked me on Facebook but still follows me on Spotify. I know shared songs show up as messages on Facebook. If I send them a song will they get it on Spotify or will it no go through? 
  • Peter__
  • Community Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • Other
    Security
  • 778 Views
  • 1 replies
  • 0 likes

Thanks for charging me after I cancelled my subscription

So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Who do I contact about this? and Spotify should reall...

  • Newbie
  • So, I cancelled my premium subscription almost 2 weeks ago, went through the whole process citing that it was too expensive. However I get a paypal receipt that I was billed for yet another month. Wh...
  • user-removed
  • Not applicable
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Spotify Deleted My Playlist...?

So I opened up spotify today and found all my playlists were there, except one. It was fine last night, but today its just missing. I dont remember deleting it at all, is there any way I can retrieve it? It's called Possible Samples. Thanks!

  • Casual Listener
  • So I opened up spotify today and found all my playlists were there, except one. It was fine last night, but today its just missing. I dont remember deleting it at all, is there any way I can retrieve...
  • Peter__
  • Community Legend
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Unidays half price for students error

Hi, Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account. I'm being told in order to get it I will need to cancel my current subscription? Surely i'll lose all of my playlists etc? Please advise if this is n...

  • Newbie
  • Hi,   Just seen the UniDays offer & trying to add it onto my already existing Spotify premium account.   I'm being told in order to get it I will need to cancel my current subsc...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Catalog difference between USA and Europe?

I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?

  • Regular
  • I wonder what is the difference in spotify catalogs between USA and European countries (mostly UK and Switzerland) in terms of numbers. Which country has the largest catalog on spotify?
  • Peter__
  • Community Legend
  • 3968 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 3968 Views
  • 2 replies
  • 0 likes

Solved!! Subscription stop

Hi there, I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally paying the 10 euros. But if I stop the subscription will the c...

  • Casual Listener
  • Hi there,   I just activated my free spotify premium and I would like to pay in the future with the spotify cards. Now I want to stop my subscription so I am not at the risk of accidentally ...
  • J_chem
  • Casual Listener
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes

Re: Hello from Spotify - Introduce Yourself

This is the most confusing and user unfriendly service I have ever encountered. Can someone contact me via email at [snip - email] to help me out? My login is kjohnson3466. I have tried posting to no avail. My problem essentially is that I am being b...

  • Visitor
  • This is the most confusing and user unfriendly service I have ever encountered.   Can someone contact me via email at [snip - email] to help me out?  My login is kjohnson3466.  I h...
  • meahtenoha
  • Spotify
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

I change of country and it don't find me

Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and don't know how change my country. In my profile I c...

  • Newbie
  • Recently I change my country of Spain to Curaçao (Dutch Antilles) but when I connect to spotify say me that I live in Holland and now I´m tourist in Caribbean, but it isn´t true. I´m living here and ...
  • meahtenoha
  • Spotify
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Geting Spotify Premium without test time

Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card. Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David

  • Casual Listener
  • Hey Guys, I´ve got the problem, theat i got a Spotify Premium code but not a credit card.  Is there a way to skip the trial mode and activate the premium mode directly? Thanks, David
  • MichaelJerzak
  • Composer
  • 387 Views
  • 6 replies
  • 0 likes
  • 387 Views
  • 6 replies
  • 0 likes

Edyta Bartosiewicz

Dear Spotify, Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your service? Fix it quickly, please!

  • Newbie
  • Dear Spotify,   Under Edyta Bartosiewicz there is no songs yet we can see almost 1000 subscribers. How comes the songwriter and performer, very popular in Poland, is still not part of your s...
  • meahtenoha
  • Spotify
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Someone is using my spotify account

I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?

  • Casual Listener
  • I was at a sleepover last week, and i connected my spotify to the device at her house.. But now she has added playlists and deleted my lists, what can i do?
  • Taylor
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 166 Views
  • 1 replies
  • 0 likes

Unable to change countries

I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (where I am at). That also matches the small country fl...

  • Newbie
  • I have done my best to read as many posts on this, and do everything that I can to get my country location to match my current country. When editing my profile I switch it from the US to Denmark (whe...
  • meahtenoha
  • Spotify
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Problem with Spotify premium subscription

Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the sudden increase and how do I right the payment so I'm...

  • Newbie
  • Hi all, I've been a Spotify Premium subscriber for several months now. About two months ago the charge on my card for Spotify Premium suddenly went up from $9.99 a month to $10.74 a month. Why the ...
  • meahtenoha
  • Spotify
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes