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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653891 Views

13 replies

4 likes

Account
  • 653891 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734366 Views

18 replies

29 likes

  • 734366 Views
  • 18 replies
  • 29 likes

Cuenta Premium Seat ibiza Spotify

Buenos días, Tengo el código premium por un año de SEAT y al introducirlo me dice que algo se ha introducido incorrectamente. Alguien puede ayudarme? mi e-mail es: k_pssula@hotmail.com

Casual Listener

Buenos días, Tengo el código premium por un año de SEAT y al introducirlo me dice que algo se ha introducido incorrectamente. Alguien puede ayudarme? mi e-mail es: k_pssula@hotmail.com

puch_cobra

Casual Listener

1944 Views

2 replies

0 likes

  • 1944 Views
  • 2 replies
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Can't log in can't get password reset because old email address set up which I can no longer access

Suddenly Spotify started requesting log in details but when I put in my log in details it says username or password is wrong. I am fairly sure that my password is correct but as it has been logging in for a long time with pre-input details I can't be...

Visitor

Suddenly Spotify started requesting log in details but when I put in my log in details it says username or password is wrong. I am fairly sure that my password is correct but as it has been logging i...

Peter__

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Spotify not working on timeline

The timeline won't show most things like top artist. How do I fix it?

Gig Goer

The timeline won't show most things like top artist. How do I fix it?

1896 Views

0 replies

0 likes

  • 1896 Views
  • 0 replies
  • 0 likes

Changed from Premium to Free before my next charge date

And was still charged. Now there is no receipt on my account info and I have Spotify Free.

Newbie

And was still charged. Now there is no receipt on my account info and I have Spotify Free.

Peter__

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Facebook connection

I signed up for Spotify Premium using my Facebook Account, but I want to access from my iPod Touch and iPad. Both are shared by my wife and most of the time, her Facebook is 'logged on'. Is it possible to re-link my Spotify Premium account to a regul...

Newbie

I signed up for Spotify Premium using my Facebook Account, but I want to access from my iPod Touch and iPad.  Both are shared by my wife and most of the time, her Facebook is 'logged on'.  ...

Peter__

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Double Accounts

I think I have two accounts - one under my username: yehforvina and another that is linked to my facebook. On one of my computers, it has totally different playlists than the spotify on my other account. How do I link these two? Thanks!

Newbie

I think I have two accounts - one under my username: yehforvina and another that is linked to my facebook. On one of my computers, it has totally different playlists than the spotify on my other acco...

Peter__

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Disconnect remote service

Hi, I've used a friends iPad to play music and I forgot to disconnect my account on this device. Can you do it for me ?Thanks.

Music Fan

Hi, I've used a friends iPad to play music and I forgot to disconnect my account on this device. Can you do it for me ? Thanks.

Peter__

Community Legend

1259 Views

3 replies

0 likes

  • 1259 Views
  • 3 replies
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downloading playlists for offline listening

Hi, i'm using Spotify Premium on my android tablet and wondered if it costs money to download my playlists for offline listening?

Newbie

Hi, i'm using Spotify Premium on my android tablet and wondered if it costs money to download my playlists for offline listening? 🙂

Peter__

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

offline access to this computer has been withdrawn

I have this problem every time I log on, does anyone know how to fix this, I have only tried to connect one device so far

Casual Listener

I have this problem every time I  log on, does anyone know how to fix this, I  have only tried to connect one device so far

Peter__

Community Legend

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

The email address of a person: unknown to me, is shown as my email address in my aacount

It's very strange. In my account data is an email address and date of birth that is not mine. I checked my facebook account and there is my own email address in use .... How can I change this?

Visitor

It's very strange. In my account data is an email address and date of birth that is not mine. I checked my facebook account and there is my own email address in use .... How can I change this?

meahtenoha

Spotify

523 Views

3 replies

0 likes

  • 523 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching my premium acct from old FB acct to my new one.

I recently had to deactivate my old FB acct and opened up a new one. How do I transfer my premium acct over to the new FB acct I'm using now without having to start a new spotify acct?

Newbie

I recently had to deactivate my old FB acct and opened up a new one. How do I transfer my premium acct over to the new FB acct I'm using now without having to start a new spotify acct?

Stupify

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Adult content for minors

My son's free account profile definitely reflects he is 14, but on his Nook, he can get all sorts of adult content. How can I filter this out, and in reality shouldn't the service do that based upon age?

Visitor

My son's free account profile definitely reflects he is 14, but on his Nook, he can get all sorts of adult content.  How can I filter this out, and in reality shouldn't the service do that based...

Peter__

Community Legend

1008 Views

1 replies

0 likes

  • 1008 Views
  • 1 replies
  • 0 likes

Phone still connected to a non-working account

Ok, so I was trying to connect my main spotify account to my main facebook account. I didn't know my main facebook account had a spotify account connected to it. I changed my main facebook's email address to my main spotify's email which was connecte...

Visitor

Ok, so I was trying to connect my main spotify account to my main facebook account. I didn't know my main facebook account had a spotify account connected to it. I changed my main facebook's email ad...

meahtenoha

Spotify

388 Views

7 replies

0 likes

  • 388 Views
  • 7 replies
  • 0 likes

Cancel Subscription fail

Hi, when I try to cancel my subscription, I see only: Cancel subscription We’re sorry to see you go. Remember, you can come back to us at anytime, just sign back into your account with the same Username and Password and click ‘Renew your subscription...

Regular

Hi, when I try to cancel my subscription, I see only:   Cancel subscription We’re sorry to see you go. Remember, you can come back to us at anytime, just sign back into your account with...

Richard

Community Legend

295 Views

3 replies

0 likes

  • 295 Views
  • 3 replies
  • 0 likes

Cannot login to Spotify

Hello Spotify. After recently purchasing a account i cannot login to my spotify account anymore. Ive tried logging in with my facebook account aswell, it wont work. Do you have any troubleshooting for this kind of problems? REgards Marco, Denmark.

Casual Listener

Hello Spotify.   After recently purchasing a account i cannot login to my spotify account anymore.   Ive tried logging in with my facebook account aswell, it wont work.   D...

meahtenoha

Spotify

1247 Views

7 replies

0 likes

  • 1247 Views
  • 7 replies
  • 0 likes

All gone!!!!

Help!! I accedently preesed new on spotify though I´m not, have had an free account for like 3-4 years and now everything is gone... Please help!!!!!!!!!!!!!

Newbie

Help!! I accedently preesed new on spotify though I´m not, have had an free account for like 3-4 years and now everything is gone... Please help!!!!!!!!!!!!!

Dina1

Newbie

276 Views

2 replies

0 likes

  • 276 Views
  • 2 replies
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"Offline Access for this computer/device has been withdrawn"

The subject says it all... I have Spotify Premium, and I have some devices installed, but why can I not use my synced music anymore? Have I exceeded some limit of devices? Can you please fix this issue?

Newbie

The subject says it all... I have Spotify Premium, and I have some devices installed, but why can I not use my synced music anymore? Have I exceeded some limit of devices? Can you please fix this iss...

jammacdo

Newbie

7434 Views

18 replies

2 likes

  • 7434 Views
  • 18 replies
  • 2 likes

Forgot Passwort and not receiving Mail

Hey, I forgot my password, BUT neither am I receiving the E-Mail (not even in spam) in which it instructs how to reset it. How could I access my account again

Newbie

Hey, I forgot my password, BUT neither am I receiving the E-Mail (not even in spam) in which it instructs how to reset it. How could I access my account again 😞    

Peter__

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Problem med mitt spotify på mobil

Hej Har problem med spotify. Jag önskar premium vilket jag haft hela tiden. Har dock bytt bankkort och registrerat det hos er. Men spotify fungerar ej på mobilen. På ett ställe står det att jag betalat 2013-01-06 och på ett annat att det kommer dras ...

Newbie

Hej Har problem med spotify. Jag önskar premium vilket jag haft hela tiden. Har dock bytt bankkort och registrerat det hos er. Men spotify fungerar ej på mobilen. På ett ställe står de...

Peter__

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

I want to delete my facebook but continue using Spotify?

When i initially used spotify i didn't create an account but rather connected with facebook. I now need to delete my facebook, so how do i connect my spotify account with my sign in and discconect it with my facebook?

Newbie

When i initially used spotify i didn't create an account but rather connected with facebook. I now need to delete my facebook, so how do i connect my spotify account with my sign in and discconect it...

DoubleMoo

Newbie

1147 Views

3 replies

0 likes

  • 1147 Views
  • 3 replies
  • 0 likes