Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi I set my spotify up to sign in with my Facebook, unfortunately she has her own Facebook And I didn't think that it would make a difference on her phone. Please help me fix this! It won't let me sign in to our account on her phone because of this F...
Hi! A friend of mine paid for a Premium account via PayPal yesterday. She has even got a payment confirmation email. However, her account status still does not show Premium. What can I do to help her?
hi there; when i first got spotify i used my fb acoount but now i wanna take out my fb account from spotify and make a new one directly from spotify. how can i do that?
I have had my account hjacked for a second time in 6 months. Someone changed the password and email address. Someone has obviously compromised the Spotify membership database. This is unaccetpable! It's happening to many people. I'll cancel my servic...
I cannot delete my account via the form which is not working! Can someone help me and delete my account. Thanks, Lee PS My contact email address is now [snip - email - mod]
I am thinking about upgrading to Spotify Premium but i have a few questions. First of all, how exactly would I create an offline playlist? Secondly, will offline tracks play at the highest bitrate? Lastly, will the speed of my internet be o.k. (8mbps...
Any attempts at payment from both PayPal and my VISA Debit card are being. I'm trying to get the 30 day trial, and then hopefully a subscription from there onwards. I have a feeling that the reason my card is being declined is because I'm in the UK, ...
what should you do if you have paid when you do not have spotify premium and I had it before.Dad paid into it and it has been sent to spotigy but I have the free version!can anyone help me
My account has my country set to Germany, but it should be US. On my profile page, the country selector is grayed out. the help link below says to train the country on my profile page, which is where the selector is grayed out. I looked on the commun...
I have a Premium subscription but when I try to access it on my phone it doesn't work. I've tried uninstalling and reinstalling it but nothing really helped.
I activated premium but it won't work on my iPhone
On my mac i clicked, unlink spotify from facebook. But now i'm not able to login. It keeps saying that my account is managed from facebook. But i unlinked it. when i try to recover my password from account 1140991241 it keeps saying it. Now spotify m...
Hi! I wanna cancel my premium payment but I can't log in to my account cause I've forgot my hotmail password and my spotify password so how do I cancel the payment?!
I like Spotify, I use it on Feb. 12. So I liked that I wanted to activate the premium version for a month for 0 Polish Złoty. I clicked the banner to go to the premium version. I entered your card number, etc., and I gave away, unfortunately we later...
I just received a couple of emails that were directed towards 'Katie' about people subscribing to her playlists, but I am not Katie and these are not my playlists. What should I do?
hi spotify & community, i'm getting really frustrated here trying to upgrade from unlimited to premium. i tried it many times with my current german "sofort" subscription and it didn't work, saying spotify hasn't received my payments (although i have...
i've previously had a spotify account. I wanted to try out 30-day-trial for premium. But the problem is, that when I give my credit card information, nothing happens? "Declined, please check or change payment details." All the information is correct....
I have deactivated my facebook and used to sign into spotify just fine without reactivating my facebook account. Suddenly I can't do that. I have a paid subscription and don't want to lose the month I've already paid for if I start another spotify ac...
Hi Spotify,I've paid €4,99 for one month of subscription.But 3 days later Spotify took another €4,99 from my Paypal account?What to do now?Thanks,Regards.
Hi! Today I was going on my spotify on my iPhone and I got the 408 Error. I think my account is set to Norway, but I've been using it for 6 months in the US. Can this be fixed?