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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103774 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103774 Views
  • 70 replies
  • 10 likes

Charged after cancelling my subscription

Hey, I cancelled my Premium subscription in November, and deleted my card details. I went through December, and everything seemed fine, but then, in January, I was charged for the Premium again. Why? How do I get my money back? I've tried using the c...

  • Regular
  • Hey,   I cancelled my Premium subscription in November, and deleted my card details. I went through December, and everything seemed fine, but then, in January, I was charged for the Premium ...
  • Peter__
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Playlist revision history: can it be done?

I've started to update a monthly, public playlist of songs that I like. However, I have started to write them down manually for reference. I accidentally deleted last month's tracks and started fresh- without taking them down for reference. I want to...

  • Newbie
  • I've started to update a monthly, public playlist of songs that I like. However, I have started to write them down manually for reference. I accidentally deleted last month's tracks and started f...
  • 252 Views
  • 0 replies
  • 1 likes
  • 252 Views
  • 0 replies
  • 1 likes

Can not upgrade my profile -> free to premium

Hey Leute, kann leider kein gutes Englisch, also schreib ich in Deutsch.. Bei mir gibt es Probleme mit dem Upgrade.. Ich hab leider keine VISACARD / MASTERCARD oder so. Immer wenn ich versuche mit Rechnung zu bestellen steht da das entweder mein E-MA...

  • Newbie
  • Hey Leute,   kann leider kein gutes Englisch, also schreib ich in Deutsch..   Bei mir gibt es Probleme mit dem Upgrade.. Ich hab leider keine VISACARD / MASTERCARD oder so. Immer ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Unsubscribe

Hi, I am an unlimited user but since the last month I've wanted to unsubscribe. I did all the process to cancel my subscription and it seemed it was ok, but on 14/01/2013 I realized that no! My account have still active and I paid 5€. I am very upset...

  • Casual Listener
  • Hi, I am an unlimited user but since the last month I've wanted to unsubscribe. I did all the process to cancel my subscription and it seemed it was ok, but on 14/01/2013 I realized th...
  • Liam
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Unsubscribe

Hi, I am an unlimited user but since the last month I've wanted to unsubscribe. I did all the process to cancel my subscription and it seemed it was ok, but on 14/01/2013 I realized that no! My account have still active and I paid 5€. I am very upset...

  • Casual Listener
  • Hi, I am an unlimited user but since the last month I've wanted to unsubscribe. I did all the process to cancel my subscription and it seemed it was ok, but on 14/01/2013 I realized th...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

"Remove this person" doesn`t work

Hi! I want to unfollow a person and have pushed the button "remove this person", but he is still showing up on the list and I`m still getting information about what he is listening to. Very annoying. When I`m going back to his profil he is removed, s...

  • Casual Listener
  • Hi! I want to unfollow a person and have pushed the button "remove this person", but he is still showing up on the list and I`m still getting information about what he is listening to. Very annoyin...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Please get BT to stop throttling!

I am using spotify unlimited for listening to music at work perfectly fine and love the service. However when I try to listen to it at home on the same laptop it doesn't play songs at all. I'm not just talking about throttling and slowing down either...

  • Casual Listener
  • I am using spotify unlimited for listening to music at work perfectly fine and love the service. However when I try to listen to it at home on the same laptop it doesn't play songs at all. I'm not ju...
  • grahammm
  • Roadie
  • 878 Views
  • 3 replies
  • 0 likes
  • 878 Views
  • 3 replies
  • 0 likes

Spotify Free not refreshing 10 hour playtime!

Hi there, I'm currently having an issue with my spotify, in that I used up my 10 hours allowance last month, about a week ago. But now it's a new month the 10 hours hasn't refreshed or reloaded, meaning I'm still unable to use Spotify. Any ideas why?...

  • Casual Listener
  • Hi there,   I'm currently having an issue with my spotify, in that I used up my 10 hours allowance last month, about a week ago. But now it's a new month the 10 hours hasn't refreshed or reloa...
  • Peter__
  • Community Legend
  • 1811 Views
  • 7 replies
  • 2 likes
  • 1811 Views
  • 7 replies
  • 2 likes

Did not receive any code for premium e-gift

I received a notice that I have received a six month premium membership from a friend for Christmas. But I never received a code to activate the account. My email is WBFolsom@verizon.net My Premium code was via: www.spotify.com/code/7ZRT5qeKnW I did ...

  • Casual Listener
  • I received a notice that I have received a six month premium membership from a friend for Christmas.  But I never received a code to activate the account.  My email is WBFolsom@verizon.net ...
  • Peter__
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Spotify premium not working on mobile

Hi, I just signed up for the free premium 30 day trial and cannot get it to work on my phone. I already logged back in and out of my account. How can I get this to work on my iphone 4s?

  • Newbie
  • Hi,   I just signed up for the free premium 30 day trial and cannot get it to work on my phone.  I already logged back in and out of my account.  How can I get this to work on ...
  • Peter__
  • Community Legend
  • 5138 Views
  • 1 replies
  • 0 likes
  • 5138 Views
  • 1 replies
  • 0 likes

show what i listen to on facebook

i've been toticing that the "show what i listen to on facebook" only works for a while, after about one hour it stops working, and looks like i have to shut down spotify, unlink it from facebook and remove the app, then run again spotify and link aga...

  • Roadie
  • i've been toticing that the "show what i listen to on facebook" only works for a while, after about one hour it stops working, and looks like i have to shut down spotify, unlink it from facebook and ...
  • Paulgi
  • Roadie
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

weird favorite tracks on profile

how do i get rid of the favorite tracks that are displayed on my profile? i'd like to show there at least something that i like and i'm showing somehow a list of tracks that i really hate, it makes no sense at all, i didn't even listen to it on spoti...

  • Roadie
  • how do i get rid of the favorite tracks that are displayed on my profile? i'd like to show there at least something that i like and i'm showing somehow a list of tracks that i really hate, it makes n...
  • ThadHerring
  • Casual Listener
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Problem: Facebook Business Account?

Perhaps all my problems are related to my use of a Facebook business account? I received a six month premium membership, but I have not been able to access any music. I set my Spotify account through my Facebook business page. I've head this is a pro...

  • Casual Listener
  • Perhaps all my problems are related to my use of a Facebook business account?  I received a six month premium membership, but I have not been able to access any music.  I set my Spotify acc...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Downgrade to free doesn't work

Hi all,I tried downgrading my account (and changing the payment-type) but it doesn't work. In the last 3 months I got 3 mails which said that my account would go premium after the next successfull payment. I never ordered that! It's very weird.(If so...

  • Casual Listener
  • Hi all, I tried downgrading my account (and changing the payment-type) but it doesn't work. In the last 3 months I got 3 mails which said that my account would go premium after the next successful...
  • aledjones
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Spotify automatically subscribed me to awful radio station. Help take it away!

I'm new to using Spotify & trying to set up playlists & explore all features. When I clicked on the Radio stations, it says that Spotify has automatically signed me up to Rhianna's radio station based on my playlists. I have a problem with this for m...

  • Casual Listener
  • I'm new to using Spotify & trying to set up playlists & explore all features. When I clicked on the Radio stations, it says that Spotify has automatically signed me up to Rhianna's radio stat...
  • 904colleen
  • Casual Listener
  • 652 Views
  • 3 replies
  • 1 likes
  • 652 Views
  • 3 replies
  • 1 likes

dudas al comprar premium

Hola me gustaria saber quesi compro premium ahora se me acabara el premium en enerooasta el19 delproximo mes

  • Newbie
  • Hola me gustaria saber quesi compro premium ahora se me acabara el premium en enerooasta el19 delproximo mes
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

empty emails

I am a Non paying Spotify user. When ever I recieve ANY kind of email from Spotify it is Empty. There is No message in the email. I have a newer computer with windows Vista. I use Firefox as my Browser and Yahoo for email. What can I do to correct th...

  • Visitor
  • I am a Non paying Spotify user. When ever I recieve ANY kind of email from Spotify it is Empty. There is No message in the email. I have a newer computer with windows Vista. I use Firefox as my Brows...
  • Peter__
  • Community Legend
  • 418 Views
  • 4 replies
  • 0 likes
  • 418 Views
  • 4 replies
  • 0 likes

koke43

Hola soy koke43 y he borrado hoy dia sabado 19 de enero dos listas de reproduccion muy importantes q tengo q usar esta noche, como las puedo recuperar????? Las listas son Jorge y Cumpleaños inauguaracion Muchas gracias

  • Newbie
  • Hola soy koke43 y he borrado hoy dia sabado 19 de enero dos listas de reproduccion muy importantes q tengo q usar esta noche, como las puedo recuperar????? Las listas son Jorge y Cumpleaños inaugua...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

sign in on other computer fails

i have a spotify account linked on my fb page. if i trie to log in on an other comp. on spotify it doesn't accept my sign in. What do I do wrong? do I need to open fb first?

  • Newbie
  • i have a spotify account linked on my fb page. if i trie to log in on an other comp. on spotify it doesn't accept my sign in. What do I do wrong? do I need to open fb first?
  • Peter__
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Cant download music

All our accounts are not working . kirsten@aerobicgaarden.dk I have payed dec and jan but I can´t download any misic? Kirsten Hoel

  • Newbie
  • All our accounts are not working . kirsten@aerobicgaarden.dk I have payed dec and jan but I can´t download any misic?   Kirsten Hoel
  • Peter__
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes