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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156932 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156932 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10629 Views
  • 3 replies
  • 10 likes
  • Security
  • 10629 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507239 Views
  • 985 replies
  • 112 likes
  • Account
  • 507239 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124511 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124511 Views
  • 74 replies
  • 12 likes

Uk account cant use in Australia

Hi, I have a basic account from the uk and I am travelling in Oz, My account is offline and tells me you update country setting. When I try and change it to Australia an error message comes up to say " Another account is already registered with this ...

  • Newbie
  • Hi,   I have a basic account from the uk and I am travelling in Oz,   My account is offline and tells me you update country setting.   When I try and change it to Australia...
  • Peter__
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

21 Hours Remaining.. Signed up for the 30 day trial

Hello! I signed up for the 30 day free trial with premium yesturday using PayPal, and my mobile device is still telling me I have 21 hours remaining until it expires. I've already deleted the app and reinstalled on my iPhone, still no luck. Thanks! E...

  • Newbie
  • Hello!   I signed up for the 30 day free trial with premium yesturday using PayPal, and my mobile device is still telling me I have 21 hours remaining until it expires. I've already deleted ...
  • Peter__
  • Community Legend
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Website Stalls Out Trying to Upgrade to Premium

Logged into my (free) account. Clicked Premium....Get Premium.....Radio Button for VISA.....Continue. I then get the following...... "You’re only 90 seconds away from a world of music. Account details Choose your product Validate and finish Loading. ...

  • Newbie
  • Logged into my (free) account. Clicked Premium....Get Premium.....Radio Button for VISA.....Continue.   I then get the following......   "You’re only 90 seconds away from a world of...
  • Peter__
  • Community Legend
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Solved!! Paid for premium but got unlimited

Hi everyone - hope you can help me I bought a gift card for 1 months premium it has given me unlimited - this is no good as I don't have a PC - only mobile devicesHelp

  • Regular
  • Hi everyone - hope you can help me I bought a gift card for 1 months premium it has given me unlimited - this is no good as I don't have a PC - only mobile devices Help 😞
  • Peter__
  • Community Legend
  • 630 Views
  • 15 replies
  • 0 likes
  • 630 Views
  • 15 replies
  • 0 likes

Cya

I can listen to music again within 7days.Whoever came up with that sentence must have never said it out loud & realised how silly it sounds. I made 6 new accounts just to get 6 months of unilmited music. Why? Why do u force people to make a new e-mai...

  • Casual Listener
  • I can listen to music again within 7days. Whoever came up with that sentence must have never said it out loud & realised how silly it sounds. I made 6 new accounts just to get 6 months of unil...
  • Gihipoxu
  • Casual Listener
  • 321 Views
  • 6 replies
  • 0 likes
  • 321 Views
  • 6 replies
  • 0 likes

Error 410

Hi, I'm getting the error code 410. And after trying to log into my account, it said that my account was deactivated. What can I do? I already wrote to the customer support on friday and yesterday and still no reply. My username is: houmanhonarmand, ...

  • Regular
  • Hi, I'm getting the error code 410. And after trying to log into my account, it said that my account was deactivated. What can I do? I already wrote to the customer support on friday and yesterday an...
  • Sam
  • Spotify
  • 735 Views
  • 11 replies
  • 0 likes
  • 735 Views
  • 11 replies
  • 0 likes

Upgrading another Facebook account

I have bought my brother a years spotify subscription as an xmas present. He has still not activated it (email thought it was spam).He lives in NZ and I in the UK. I could logon to his Facebook account, and if there was a way of putting the code in t...

  • Newbie
  • I have bought my brother a years spotify subscription as an xmas present. He has still not activated it (email thought it was spam). He lives in NZ and I in the UK. I could logon to his Facebook...
  • Sam
  • Spotify
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Connecting via Facebook and a new account was created,

I thought that my payment had failed so I upgraded the new account to premium, and now I have two premium accounts - so what can I do about i - I don´t need two accounts? Regards Joakim Andersson, Sweden

  • Casual Listener
  • I thought that my payment had failed so I upgraded the new account to premium, and now I have two premium accounts - so what can I do about i - I don´t need two accounts? Regards Joakim Anders...
  • Peter__
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! How can I buy unlimited gift card?

Hi, I would like to buy a unlimited package gift card, but I can't find the page where I could buy it. Thanks in advice

  • Casual Listener
  • Hi,   I would like to buy a unlimited package gift card, but I can't find the page where I could buy it.    Thanks in advice 🙂
  • placuchy
  • Casual Listener
  • 3295 Views
  • 4 replies
  • 0 likes
  • 3295 Views
  • 4 replies
  • 0 likes

i have been charged 3 times!

i missed a payment and when re-signing up to spotify premium I was charged 3 times in the space of minutes.

  • Newbie
  • i missed a payment and when re-signing up to spotify premium I was charged 3 times in the space of minutes.
  • Sam
  • Spotify
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Where are my identifiants ?

I pay Spotify Premium each month since december but Spotify tell me that I don't have Premium. How can I find my "Premium" account references (I m afraid I open a lot of accounts...) Sorry for the bad english

  • Newbie
  • I pay Spotify Premium each month since december but Spotify tell me that I don't have Premium. How can I find my "Premium" account references (I m afraid I open a lot of accounts...) Sorry for the ...
  • Sam
  • Spotify
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

How long before support get back to me?

Hi have sent spotify two e-mails over the last week and have heard nothing back! All I want is an old e-mail account changing to my current e-mail account. I've tried changing it myself but it says its being used on a another account (my facebook) I ...

  • Newbie
  • Hi have sent spotify two e-mails over the last week and have heard nothing back!   All I want is an old e-mail account changing to my current e-mail account.   I've tried changing i...
  • Peter__
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Free virgin account and now can't access playlist

I had a 3 month free spotify trial from virgin but when it ran out I lost access to my playlist. When I tried to upgrade I think I set up a second account which is registered to my fb account. I don't want this second account but how do I get my orig...

  • Visitor
  • I had a 3 month free spotify trial from virgin but when it ran out I lost access to my playlist. When I tried to upgrade I think I set up a second account which is registered to my fb account. I don'...
  • Peter__
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotify commercials

I've been paying for the Spotify WITHOUT commercial innteruptions. So why I am getting interuptions?

  • Newbie
  • I've been paying for the Spotify WITHOUT commercial innteruptions. So why I am getting interuptions?
  • Peter__
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Followers/following system has lost several of my people

The update to the new system has meant that I'm suddenly automatically following bands and people I don't want to, while several of my previous people/friends have disappeared. Obviously, neither of these is something I want. How do I change it back ...

  • Casual Listener
  • The update to the new system has meant that I'm suddenly automatically following bands and people I don't want to, while several of my previous people/friends have disappeared. Obviously, neither of ...
  • Peter__
  • Community Legend
  • 1073 Views
  • 3 replies
  • 1 likes
  • 1073 Views
  • 3 replies
  • 1 likes

Separate accounts

I have a personal (free) account. I run social media for my job and my boss has decided he wants to create an account for our business so that we can create playlists featuring our clients. How do I get a separate account for my company? Also, I work...

  • Newbie
  • I have a personal (free) account. I run social media for my job and my boss has decided he wants to create an account for our business so that we can create playlists featuring our clients. How do I ...
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Log me out of all my accounts

Can I please be logged out of all my devices? Thanks, my username is Vincent10z

  • Casual Listener
  • Can I please be logged out of all my devices? Thanks, my username is Vincent10z
  • Thedev
  • Community Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Subscription page gets stuck

Hello, I am just trying to subscribe my free trial but after selecting the credit card logos and pressing the button "Continue", the page gets stuck. The message "Loading. Please wait..." stays there forever. I have already tried all the browser I ha...

  • Casual Listener
  • Hello, I am just trying to subscribe my free trial but after selecting the credit card logos and pressing the button "Continue", the page gets stuck. The message "Loading. Please wait..." stays the...
  • lggemini
  • Casual Listener
  • 439 Views
  • 4 replies
  • 0 likes
  • 439 Views
  • 4 replies
  • 0 likes

Solved!! Clarification on Unlimited

I had a question about Spotify unlimited. I mostly listen to spotify on my desktop, and I only ever listen to radio on my phone and tablet. So I was wondering, since radio is free on android and unlimited removes ads, if I downgraded to unlimited wou...

  • Casual Listener
  • I had a question about Spotify unlimited. I mostly listen to spotify on my desktop, and I only ever listen to radio on my phone and tablet. So I was wondering, since radio is free on android and unli...
  • Liam
  • Community Legend
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

Can't read my spotify premium code..

Someone gave me 1 month of Spotify Premium for christmas and I got this receipt for the store they bought it at with the code on it. I left it in a bag with something wet in so the part with the code is all blank, I can read like 3 of the letters.Som...

  • Visitor
  • Someone gave me 1 month of Spotify Premium for christmas and I got this receipt for the store they bought it at with the code on it. I left it in a bag with something wet in so the part with the code...
  • Liam
  • Community Legend
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes