Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi there, i subscribed to Spotify Unlimited and then realized i can access the service on my ipad so i upgraded to Premium, but when i select a track on my ipad i get a pop up telling me i need premium. I checked my account and it says i have premium...
I redeemed my premium code on my computer but when I try to use it on my phone it says "only premium members can stream on demand." I have uninstalled/reinstlled the app, logged out and back in using my facebook account (this is the one with premium)...
I tried logging into spotify from my phone, and when it logged in, all my playlists were gone, and when I checked my laptop spotify, all playlists were gone from there aswell. Does anyone have any solutions to this problem?
Hi there, i deleted my old Facebook account and now there is no possibility to login again. Now my subscription is running. Can you add my old account to my new one? It is the same e-mail like before. Thank you!
Hello! Can you pleae help me? I have paid for Spotify premium but I can't connect it with my facebook. I can see in my account that I have paid and they have take my money but it dosen't work. What shall I do?
Hi, I just updated to the latest version of Spotify. It looks good, but I can't get the social function to work properly. My profile picture and name is pulled from Facebook and looks good in the upper right corner when I'm browsing in the client, bu...
I was a premium subscriber, my card expired so after a few days I inputed a new number. It says I am a premium subscriber but when I try to switch to high quality playback it tells me to upgrade to premium! I have tried to log in and out a few times....
I think this may be the only way to get it done. Please remove me from your mailing lists. I've unsubscribed on every email I get, changed my email preferences, even emailed spotify support and nothing has happened. Please, whoever moderates here, ca...
Just downloaded premium on my phone, I tried the free trial and loved it so got it once the trial ran out. It's not working though, I have literally done it though. How long does it take to start working?
I have forgotten my Spotify password and the e-mail account connected to the account is closed. What to do? Jonas
to premium using NUS extra card paid the £4.99 got the receipt Items bought: 1 month (Spotify Premium)Item price: £4.16VAT 20.0%: £0.83Total: £4.99 then got another receipt saying Items bought: 1 month (Spotify Premium)Item price: £8.32VAT 20.0%: £1....
I just upgraded my acount to premium about a hour ago on my galaxy nexus and it will not let me stream songs still, is there a time frame when it will change? I bought it just for the mobile use and it will not recognize my premium acount. I have log...
Hi I had the free trail on spotify and had a upgrade, I have had a card issue to pay for the services and my card failed a few times but all off a sudden my playlist is deleted and I can not access nothing on spotify again wht is this and why can't I...
I bought a premium card today and I have activated it, but it will not update on my computer or mobile .. I've tried to re-install it and re-start my pc, but it wont work .. Please hope some peepz has the answer! : *)
Using a tablet, logged in via Facebook, on web browser states I have 48 hrs/ till Jan 31st of a free trial, if I try to listen to a song, it tells me I need to upgrade to premium. Any help? I'd been considering the 30 day trial but unwilling to give ...
Whenever I try to unsubscribe from the "People subscribe to your playlists" option, I get an error at the top of the page "Sorry, unhandled error". You should fix that.
Hey Spotify! a bit over a year ago something beutifull happened. I paid for premium and it was fantastic! Then my brother took on vacation and borrowed my account the 1 week he was away. (Used online mode so he could listen to music without getting c...
Hi all pls help me. I have linked my spotify login to facebook login and have premium. Now I want to deactivate my facebook account but I do not want to loose my premium subscription what to do here? Best regards MS
Hi, Today I created my first playlist with the aim of non facebook friends seeing it, I've had people search for me under my facebook name (which is how I log into Spotify) and under my long log in number but they can't find me. Facebook friends can ...
I signed up for the Premium Subscription, but I just heard a COMMERCIAL!! What's up with that?