Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
555096 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131324 Views
74 replies
12 likes
Hi When i re opened my premium account i was charged twice. I received two emails from spotify and pay pal of my order confirmation. How.do i muchsort this out as i don't want to be charged twice each month i only have one account. Thank you.
Hi When i re opened my premium account i was charged twice. I received two emails from spotify and pay pal of my order confirmation. How.do i muchsort this out as i don't want to be charged twice...
Community Legend
205 Views
1 replies
0 likes
I am attempting to cancel spotify as I had a free trial and don't really use it at all. However the website will not let me cancel, which is pretty infuriating. When I get to the confirm password page it shows the error message: "Oops! Something went...
I am attempting to cancel spotify as I had a free trial and don't really use it at all. However the website will not let me cancel, which is pretty infuriating. When I get to the con...
Spotify Legend
791 Views
3 replies
0 likes
I've just joined spotify today and was told by a friend that when you join, it's ads free for the first 6 months but I've just has two ads appear.
I've just joined spotify today and was told by a friend that when you join, it's ads free for the first 6 months but I've just has two ads appear.
Community Legend
529 Views
5 replies
0 likes
my spory giftcard code are not working what will i do
my spory giftcard code are not working what will i do
Community Legend
368 Views
1 replies
0 likes
So I just download a couple albums under the free trail. Once the free trail is over will I not be able to excess those downloaded albums ?
So I just download a couple albums under the free trail. Once the free trail is over will I not be able to excess those downloaded albums ?
Community Legend
206 Views
1 replies
0 likes
When will the album be out in norway? I can only find the album with 10 songs, not 19 like in the store... Can you give me a release date for the full album on spotify and the mixed version?
When will the album be out in norway? I can only find the album with 10 songs, not 19 like in the store... Can you give me a release date for the full album on spotify and the mixed versio...
Regular
802 Views
3 replies
0 likes
hi i have been paying for premium for some time now but i still only have the free version on my account? why is this?? please fix it sucks to pay for stuff you don't get
hi i have been paying for premium for some time now but i still only have the free version on my account? why is this?? please fix it sucks to pay for stuff you don't get
Community Legend
338 Views
3 replies
0 likes
Hello, I got a problem using Spotify. 2 - 4 weeks ago, I lost the ability to use my Facebook account. I changed my facebook e-mail to a new e-mail address I started using. It took 24 hours to change but when the 24 hours had passed, I got stuck in so...
Hello, I got a problem using Spotify. 2 - 4 weeks ago, I lost the ability to use my Facebook account. I changed my facebook e-mail to a new e-mail address I started using. It took 24 hou...
Community Legend
343 Views
1 replies
0 likes
Not applicable
631 Views
1 replies
0 likes
Hi there! Is there a minimum maturity of my contract or can I cancel my contract every month?! Thanks!
Hi there! Is there a minimum maturity of my contract or can I cancel my contract every month?! Thanks!
Casual Listener
1532 Views
2 replies
0 likes
Evening all, I have just signed up to primium. I saw my playlist was linked to my phone so I was told to download it. I am assuming I am not charged for thisn as there was no prompt....but when making a playlist available offline using the laptop to ...
Evening all, I have just signed up to primium. I saw my playlist was linked to my phone so I was told to download it. I am assuming I am not charged for thisn as there was no prompt....but...
Spotify Legend
263 Views
1 replies
0 likes
I JUST GOT A 30 DAY TRIAL AND HAVE DOWNLOADED SOME ALBUMS.WILL I BE CHARGED FOR THIS AND IS IT USING UP MY DOWNLOAD USAGE ON MY PHONE AND IPAD?
I JUST GOT A 30 DAY TRIAL AND HAVE DOWNLOADED SOME ALBUMS.WILL I BE CHARGED FOR THIS AND IS IT USING UP MY DOWNLOAD USAGE ON MY PHONE AND IPAD?
Spotify Legend
293 Views
1 replies
0 likes
Bonjour brusquement j'ai eu une coupure. Impossible d'écouter le moindre titre même de mes listes personnelles importées de I tunes. Quid Abonnement spotify free
Bonjour brusquement j'ai eu une coupure. Impossible d'écouter le moindre titre même de mes listes personnelles importées de I tunes. Quid Abonnement spotify free
204 Views
0 replies
0 likes
Hello dear Spotify-Community Im from germany and i have a problem. I tested the 30-Days trial edition and I gave for billing informations : sofort-überweißung ( sofort-payment ). After the 30 Days I stopped the subscribtion and now i want to buy Spot...
Hello dear Spotify-Community Im from germany and i have a problem. I tested the 30-Days trial edition and I gave for billing informations : sofort-überweißung ( sofort-payment ). After...
Casual Listener
241 Views
1 replies
0 likes
the topic says it all............................. why can´t i log in??
the topic says it all............................. why can´t i log in??
Community Legend
351 Views
3 replies
0 likes
I purchased spotify premium and received the email confirming it. When I try to do anything other than listen to radio, it says I need a spotify premium account. I've logged in and out multiple times and still no change. Very frustrated, please help ...
I purchased spotify premium and received the email confirming it. When I try to do anything other than listen to radio, it says I need a spotify premium account. I've logged in and out multiple times...
Community Legend
1641 Views
1 replies
0 likes
ok so i bought a vanilla visa gift card (25$) to upgrade to premium but everytime i try its declined!?! is there any way that i can get this to work please and thank you, danferd13
ok so i bought a vanilla visa gift card (25$) to upgrade to premium but everytime i try its declined!?! is there any way that i can get this to work please and thank you, danfer...
Community Legend
528 Views
2 replies
0 likes
PLEASE HELP
PLEASE HELP
Casual Listener
1703 Views
5 replies
0 likes
I bought one song and now I can see that I've been charged twice? What should I do to get back the money I did not bought with?
I bought one song and now I can see that I've been charged twice? What should I do to get back the money I did not bought with?
Community Legend
279 Views
1 replies
0 likes
My username is 1250104682 and I just upgraded to premium but when I log in on my phone it won't play my playlist and it's saying I need to upgrade to premium. What's the problem with my account? I even tried logging out and logging back in but nothin...
My username is 1250104682 and I just upgraded to premium but when I log in on my phone it won't play my playlist and it's saying I need to upgrade to premium. What's the problem with my account? I ev...
Newbie
228 Views
2 replies
0 likes
