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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14930 Views

7 replies

11 likes

Security
  • 14930 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555047 Views

991 replies

116 likes

Account
  • 555047 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131319 Views

74 replies

12 likes

Account
Login
Premium
  • 131319 Views
  • 74 replies
  • 12 likes

How do I know which ones are 256kbps or 320kbps?

Hello!How do I know which ones are 256kbps or 320kbps?I work as a DJ in Sweden and recently saw the "get it" feature, but I can not take the "risk" of buying a 256kbps track without knowing. I have not tried to buy any song and if it says somewhere a...

Newbie

Hello! How do I know which ones are 256kbps or 320kbps? I work as a DJ in Sweden and recently saw the "get it" feature, but I can not take the "risk" of buying a 256kbps track without knowing. ...

user-removed

Not applicable

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

reciept says Premium-but no access to my account

I had a Premium account that was stopped because there was payment failure since I changed my VISA-card nr and forgot to update at Spotify. I have bought it agian Nov 1st but I don´t get access to it and have tried to get help how to activate it from...

Newbie

I had a Premium account that was stopped because there was payment failure since I changed my VISA-card nr and forgot to update at Spotify. I have bought it agian Nov 1st but I don´t get access ...

meahtenoha

Spotify

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Subscription problem

I started using sotify premium, but now it don't work anylonger and I am back on the basic level. I have tried to upgrade but it won't work. I get flowing message. Payment failed. Please make sure that you have sufficient funds and that your credit c...

Newbie

I started using sotify premium, but now it don't work anylonger and I am back on the basic level. I have tried to upgrade but it won't work. I get flowing message.     Payment failed....

Peter__

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Not receiving reset password email

Hi, Ive tried several times to reset my password, all is well up to the point of the system saying that it has sent me a reset password link but I'm not receiving it. I have my junk mail turned off and have verified that my email is working (I have t...

Casual Listener

Hi,   Ive tried several times to reset my password, all is well up to the point of the system saying that it has sent me a reset password link but I'm not receiving it.  I have my junk ...

meahtenoha

Spotify

682 Views

4 replies

0 likes

  • 682 Views
  • 4 replies
  • 0 likes

Use swedish gift card for german account

Hi! Can I use a gift card from a Swedish friend to pay for my German account?

Newbie

Hi! Can I use a gift card from a Swedish friend to pay for my German account?

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Change Password -- Or Delink my Facebook Account

Can someone please help me? I really would like to change my password. When I attempt to do this, it says that my email address is already used. In looking through previous posts, it looks like my problem may be because my account is linked to my Fac...

Newbie

Can someone please help me? I really would like to change my password. When I attempt to do this, it says that my email address is already used. In looking through previous posts, it looks like my pr...

Jude

Spotify Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Australian Spotify Music Restrictions

Hi. I'm a premium paying customer from Australia. Over the past 2+ months there has been an increased inactivity in new music being added to the Australian spotify. Most of the time the music doesn't even exist. I'm talking mainstream music. Just one...

Newbie

Hi.   I'm a premium paying customer from Australia. Over the past 2+ months there has been an increased inactivity in new music being added to the Australian spotify. Most of the time the mu...

Stupify

Community Legend

699 Views

2 replies

0 likes

  • 699 Views
  • 2 replies
  • 0 likes

Is it possible to pay with a Visa prepaid card?

I got a Visa Prepaid card (Vanillia Gift) and was wondering if it was possible to use it to get spotify premium. Everytime I go to put in the information it gets declined, I'm I not able to use it or what?

Newbie

I got a Visa Prepaid card (Vanillia Gift) and was wondering if it was possible to use it to get spotify premium. Everytime I go to put in the information it gets declined, I'm I not able to use it ...

Peter__

Community Legend

3045 Views

1 replies

0 likes

  • 3045 Views
  • 1 replies
  • 0 likes

Solved!! spotify shuts down on ipad3 and iphone5

i have a premium account for a week now. Problem is when i'm exploring for music spotify suddenly seems to loose connection, when i log off/in it works again. This problem occures with wifi and 3g (wifi is perfect). Pls help

Casual Listener

i have a premium account for a week now. Problem is when i'm exploring for music spotify suddenly seems to loose connection, when i log off/in it works again. This problem occures with wifi and 3...

MattSuda

Spotify Star

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

My playlists are gone!

Could somone please help me here! i'm talking a lifetime of savings of playlists, i am really confused atm, please help! I've used both facebook and spotify to login still the same prob.

Casual Listener

Could somone please help me here! i'm talking a lifetime of savings of playlists, i am really confused atm, please help! I've used both facebook and spotify to login still the same prob.

Peter__

Community Legend

326 Views

3 replies

0 likes

  • 326 Views
  • 3 replies
  • 0 likes

Solved!! Spotify social

Q1: What are all the different types of activities on Spotify that my friends can see when I have checked 'Share my activity on Spotify Social'? Q2: If I have a playlist I have not published, and I have checked 'Share my activity on Spotify Social', ...

Casual Listener

Q1: What are all the different types of activities on Spotify that my friends can see when I have checked 'Share my activity on Spotify Social'?   Q2: If I have a playlist I have not publish...

1000suns

Casual Listener

2229 Views

4 replies

0 likes

  • 2229 Views
  • 4 replies
  • 0 likes

Solved!! Unable to buy Spotify Premium

Hey, I'm trying to buy into the Spotify Premium, with the 30-day free trial to start. Whenever I go to plug in my payment information (specifically trying to pay using Visa), I'm told "Declined, please check or change payment details." I'm trying to ...

Casual Listener

Hey,   I'm trying to buy into the Spotify Premium, with the 30-day free trial to start.  Whenever I go to plug in my payment information (specifically trying to pay using Visa), I'm tol...

Jude

Spotify Legend

2342 Views

6 replies

0 likes

  • 2342 Views
  • 6 replies
  • 0 likes

Offline-synced devices management

Hello everyone. I recently got a new laptop. Before that, I was using offline synced playlists on my home PC, my smartphone and my old laptop.Now i wanted to enable spotify offline on my new laptop as well. and since I know that you guys just don't c...

Newbie

Hello everyone.   I recently got a new laptop. Before that, I was using offline synced playlists on my home PC, my smartphone and my old laptop. Now i wanted to enable spotify offline on my...

Peter__

Community Legend

1641 Views

2 replies

4 likes

  • 1641 Views
  • 2 replies
  • 4 likes

Unable to listen to Spotify Premium offline on my apple devices

Hey all, I'm trying to listen to my music offline but I get an error message come up on my iPhone/iPad - "Track Unavaliable. This track is not avaliable offline. Do you want to go back online?" What am I doing wrong? I've already logged out, deleted ...

Newbie

Hey all,   I'm trying to listen to my music offline but I get an error message come up on my iPhone/iPad - "Track Unavaliable. This track is not avaliable offline. Do you want to go back onl...

Peter__

Community Legend

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Log in issues.

I used the correct Facebook password, but it says there is an error 101. It mentions firewall. The program worked at the first download, but is now "disfunctioning" How do I solve this problem? Thanks!

Casual Listener

I used the correct Facebook password, but it says there is an error 101. It mentions firewall. The program worked at the first download, but is now "disfunctioning" How do I solve this problem? Thank...

meahtenoha

Spotify

469 Views

3 replies

0 likes

  • 469 Views
  • 3 replies
  • 0 likes

sobre mi playlist

cada dia me agregan 3 o 4 personas que yo noconozco de nada a mi playlist, es una autentico spam se llama reggeton del bueno es que es todos los dios dos personas como minimo y por si fuera poco no tengo nunca minutos para segur escuhcando nada y me ...

Casual Listener

cada dia me agregan 3 o 4 personas que yo noconozco de nada a mi playlist, es una autentico spam se llama reggeton del bueno es que es todos los dios dos personas como minimo y por si fuera poco no t...

129 Views

0 replies

0 likes

  • 129 Views
  • 0 replies
  • 0 likes

Spamm people that i dont meet

I have a list of reggeaton and every days i have two firends more that take my playlist, i think thath spotify should oofer me more minutes of listen oh my god. I dont meet anyting of people to take my playliste is spam

Casual Listener

I have  a list of reggeaton and every days i have two firends more that take my playlist, i think thath spotify should oofer me more minutes of listen oh my god. I dont meet anyting of people to...

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
  • 0 likes

Solved!! Moved - can't change country - moving back soon

Hey there, I recently moved to Poland from UK, as I'm having a year abroad at uni here. I can't change my country to open up Spotify (I can't log in at all, even to listen my own tracks on my laptop). I'm moving back next year and I wanted to know wh...

Newbie

Hey there, I recently moved to Poland from UK, as I'm having a year abroad at uni here. I can't change my country to open up Spotify (I can't log in at all, even to listen my own tracks on my laptop)...

Peter__

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Hacked!

Hi! My acount has been hacked, someone has changed the email adress and password so I can't even log in or change my password... the username is MaxPalm, can you help me so I can use my spotify account again because now i have to use my facebook to l...

Regular

Hi! My acount has been hacked, someone has changed the email adress and password so I can't even log in or change my password... the username is MaxPalm, can you help me so I can use my spotify acc...

MaxPalm

Regular

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Solved!! 10 Hours limit per month (german)

Hallo, habe mich vor 3 Tagen bei SPotify angemeldet. (Free) Nach diesen 3 Tagen wurde mir angezeigt, dass meine 10 Stunden pro Monat aufgebraucht seien... Laut Spotify selbst müsste es aber folgendermaßen geregelt sein: Wie viel Musik kann ich über S...

Regular

Hallo, habe mich vor 3 Tagen bei SPotify angemeldet. (Free) Nach diesen 3 Tagen wurde mir angezeigt, dass meine 10 Stunden pro Monat aufgebraucht seien...   Laut Spotify selbst müsste es...

M4GnI

Regular

3122 Views

9 replies

0 likes

  • 3122 Views
  • 9 replies
  • 0 likes