Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 264245 Views
  • 790 replies
  • 81 likes
  • Account
  • 264245 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129282 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129282 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72153 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72153 Views
  • 63 replies
  • 8 likes

Password

I did not get any password to my mail(old did not work) registerd in facebook i have change the mail now in facebook how can I get the password

  • Newbie
  • I did not get any password to my mail(old did not work) registerd in facebook i have change the mail now in facebook  how can I get the password
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Re: All starred songs gone, playlists gone, preferences reset...

Same thing hapopend to me too !! TELL ME there is a way to fix ths. PLEASEEEE I pay for the service too and I use it on my phone aswell. Pleaseee tell me this can be fixed

  • Casual Listener
  • Same  thing hapopend to me too !!   😞   TELL  ME  there  is a  way  to  fix ths. PLEASEEEE   I  pay  for the  service too and I use ...
  • Jude
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL

SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL, CORRECT PASSWORD IS BEING USED

  • Newbie
  • SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL, CORRECT PASSWORD IS BEING USED
  • user-removed
  • Not applicable
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

new playlist

I have just logged back on to Spotify, after not having used it for over a year. I cannot find my old playlist & I cannot seem to create a new one? 'new playlist' is not listed

  • Newbie
  • I have just logged back on to Spotify, after not having used it for over a year.  I cannot find my old playlist & I cannot seem to create a new one?  'new playlist' is not listed 
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Automatically logged out, tried to sign in and got an invalid username and password error code

This also affected by sign in to Facebook. I used the reset password link from spotify.com, the email came back with a different username than I usually use. From here, I changed my password, signed back in to spotify with the username they now gave ...

  • Casual Listener
  • This also affected by sign in to Facebook.  I used the reset password link from spotify.com, the email came back with a different username than I usually use.  From here, I changed my passw...
  • user-removed
  • Not applicable
  • 1124 Views
  • 8 replies
  • 0 likes
  • 1124 Views
  • 8 replies
  • 0 likes

New computer, login problems

I got a new computer today, and installed Spotify. I have always logged in to Spotify with my FB credentials, and it is telling me the username or password is incorrect. It's the correct e-mail for Facebook. I even changed my FB password to see if th...

  • Newbie
  • I got a new computer today, and installed Spotify. I have always logged in to Spotify with my FB credentials, and it is telling me the username or password is incorrect.   It's the correct e-m...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

can't seem to cancel my duplicate account

I followed the instructions, but it is still there.

  • Newbie
  • I followed the instructions, but it is still there.
  • bamiam10
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Music wont stream or play

Hi, i was on the 30 day trial and tried to cancel but it still charged me. Reason why i wanted to cancel because the music wont play. Somehow everytime i go back in it will only play the first song and thats it, rest wont play anymore. Id have to clo...

  • Casual Listener
  • Hi, i was on the 30 day trial and tried to cancel but it still charged me. Reason why i wanted to cancel because the music wont play. Somehow everytime i go back in it will only play the first song a...
  • Xlr8dr
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

manage my subscriptions

Where is the is "Mange your subscriptions" page supposed to be seems that can be the fastest way of getting rid of this all of a sudden second account tied to face book.?????????? If you find that your playlists are all missing when you login, and yo...

  • Casual Listener
  • Where is the is "Mange your subscriptions" page supposed to be seems that can be the fastest way of getting rid of this all of a sudden second account tied to face book.??????????     ...
  • bamiam10
  • Casual Listener
  • 8096 Views
  • 2 replies
  • 0 likes
  • 8096 Views
  • 2 replies
  • 0 likes

Duplicate Account

I'm having the duplicate account issue, I believe. Is there anyway for me to delete this account? I want to be able to link my original premium account to my facebook.

  • Music Fan
  • I'm having the duplicate account issue, I believe.  Is there anyway for me to delete this account? I want to be able to link my original premium account to my facebook.
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Can't login to PC or Mobile app.

I was listening to music and all of a sudden Spotify closed, now I can't login. I have changed my password twice and it still will not let me in.

  • Casual Listener
  • I was listening to music and all of a sudden Spotify closed, now I can't login. I have changed my password twice and it still will not let me in. 
  • jvanderb
  • Roadie
  • 830 Views
  • 4 replies
  • 0 likes
  • 830 Views
  • 4 replies
  • 0 likes

Streamed music

Can anyone confirm that if I subscribe to a premium account I can have 3,333 tracks on my notebook, and I will be able to play them offline play when I'm in America for three weeks??

  • Newbie
  • Can anyone confirm that if I subscribe to a premium account I can have 3,333 tracks on my notebook, and I will be able to play them offline play when I'm in America for three weeks??
  • jvanderb
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Giving a gift subscription to a non-Facebook user

I have been a Spotify premium account holder since early last summer. I just tried to get my son to join but learned about the mandatory Facebook requirement. I am sure there has been much discussion on this forum about the matter but I want to regis...

  • Regular
  • I have been a Spotify premium account holder since  early last summer.  I just tried to get my son to join but learned about the mandatory Facebook requirement.    I am sure ...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Can't log in, all playlists gone, says "uppgrade" as well

Having a MINOR breakdown here. -Can't login properly. When I start Spotify it "works", but then a new window comes up "Welcome to Spotify". From here I need to login again and it fails.-Playlists and all songs are gone-Spotify thinks Im a noob and wa...

  • Casual Listener
  • Having a MINOR breakdown here.   -Can't login properly. When I start Spotify it "works", but then a new window comes up "Welcome to Spotify". From here I need to login again and it fails. -Pl...
  • thebiffman
  • Casual Listener
  • 587 Views
  • 14 replies
  • 0 likes
  • 587 Views
  • 14 replies
  • 0 likes

Spotify CMON!

I did the trial, and i was going to cancel and blah blah... So I go to cancel it tells me to enter my password.. I use my facebook one. Cause i log in through facebook... It tells me password incorrect so i email them complaining about this issue and...

  • Newbie
  • I did the trial, and i was going to cancel and blah blah... So I go to cancel it tells me to enter my password.. I use my facebook one. Cause i log in through facebook... It tells me password incorre...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Friend Can't Login to anything Spotify related

Hi, My friend (Tagurtoast@gmail.com) is having issues when he is trying to log onto Spotify and this is what he has said: Spotify is giving me an error every time i try to log on, it says the facebook login had an error and to try again. I have tried...

  • Newbie
  • Hi, My friend (Tagurtoast@gmail.com) is having issues when he is trying to log onto Spotify and this is what he has said:   Spotify is giving me an error every time i try to log on, it says th...
  • licenced
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Cannot change my location

Hello, I'm having troubles changing my location from Finland to Netherlands. I changed it because I was in Finland for half a year but now that I'm back I would like to change it back, but it seems impossible without a credit card.Can anyone give me ...

  • Casual Listener
  • Hello,   I'm having troubles changing my location from Finland to Netherlands. I changed it because I was in Finland for half a year but now that I'm back I would like to change it back, but i...
  • 277 Views
  • 0 replies
  • 1 likes
  • 277 Views
  • 0 replies
  • 1 likes

I can't enter to my account!

Hi, I was litening to the music on Spotify today, when, suddenly, the program was closed automatically and, now, when I want to enter it says me that my username or password isn't valid. I'm payinf for an unlimited account but when I enter to the web...

  • Visitor
  • Hi, I was litening to the music on Spotify today, when, suddenly, the program was closed automatically and, now, when I want to enter it says me that my username or password isn't valid. I'm payinf f...
  • mikelangelet
  • Newbie
  • 671 Views
  • 10 replies
  • 0 likes
  • 671 Views
  • 10 replies
  • 0 likes

Playlists are gone due to a possible double account

Hello!When I was logging in to Spotify, ifor some reason it did not recognize me and treated me as a new member and all my playlists and starred songs are gone :o(Can anyone help please?

  • Newbie
  • Hello! When I was logging in to Spotify, ifor some reason it did not recognize me and treated me as a new member and all my playlists and starred songs are gone :o( Can anyone help please? 
  • Richard
  • Roadie
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

premium don't work

I've paid and got the receips, still the premium dont work!!!!Can you fix it???

  • Newbie
  • I've paid and got the receips, still the premium dont work!!!! Can you fix it???
  • Richard
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes