Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Free 30 day premium is not working on my iPhone!! If it's not gona work I refuse to pay $10 a month for it!
I don't use the facebook account that my spotify account is linked to so i would like to have an account with a different facebook account but i don't want to lose all of my saved playlists and I'm already paying for premium on my current account, Is...
I have no user I'd or password to login to my free 30 days! How do I fix this??
Hi, i've upgraded to a premium account but am unable to play music on my mobile. I am using an iphone 3, I've tried logging out and back into my account and I've also tried deleting and reinstalling the app. any other suggestions?
I was gifted 6 months of premium. I have none of the premium benefits after redeeming the gift (none on CPU or phone).
After having the 48 hour trial on my mobile I decided to upgrae to premium, but now when I long into the spotify app it tells me the following: "Your free tial has expired. To Continue streaming music, you'll need Spotify Premium" How do I fix this a...
Servus, i updated a few songs to my playlist, but spotify is importing the songs i got on my pc to the playlist instead of the spotify arsenal or whatever. So, friends are listening to my playlist but cant listen to the songs which are imported from ...
Just paid the 10 dollars but it still says that I have not and took the money from my bank
Hi there. i have recently subscribed to Spotify Premium on my desktop. previously i had a free trial on my mobile. i cant seem to link up the new premium subscription with the app on my iphone. i have deleted the app and reinstalled and it says "Spot...
Hi.... I'm a danish resident, travelling to Italy for a few month. Will I be able to use my spotify premium on my Iphone, i.e. both in offline mode and in online mode when wifi is awailable? Kind Regards
All of my playlists erased (except one) on my computer! I was able to still play them on my iphone for a few days, but today my spotify on my phone started fastfowarding every ten seconds so to stop this I uninstalled spotify and reinstalled. Now whe...
How to Do I get specify online on my mobile ? I am logged in but offline
Hi all. Just as it says really. I've installed spotify on a new machine, logged in but it seems to think I'm using a free account? Why isn't the fact that I subscribe to premium showing up? Thanks
Hello! I just bought a 6 months premium code for my sister. After paying via PayPal, I got taken to an Error 404 - webpage not found page rather than the e-card as I was expecting. I've recieved an email confirming my purchase but want to send the e-...
my account is a free one. i don't remember ever giving spotify my credit card details. i would like to be contacted by spotify and to have the amount refunded. i certainly don't appreciate being directed to help forums to solve this customer service ...
Spotify is MP3 digital music? How many bits and what scan rate?
I have been trying unsuccessfully to delete my account. I just want it done and over with. Taken down forever. How can I do this?
Curiosity question... when you add someone to your people list - if they are not a friend on FB - does it notify them?
Whatever i try to download i get the message "The tracks you were trying to get are currently unavailable.Please try again later." I´ve tried to get many different albums and always the same thing. Spotify also crashes when trying to download somethi...
So today i bought a 100kr spotify redeem card and it isnt working, and I would love to get some help ASAP