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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187172 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187172 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

I want to cancel July subscription, but it is already paid!

Hi I'm going abroad on vacation during July and August, and I want to cancel my subscription because I will not use spotify. Then I will return to it because I am very happy with the service.When I tried to cancel the subscription, I saw that, by tod...

  • Regular
  • Hi I'm going abroad on vacation during July and August, and I want to cancel my subscription because I will not use spotify. Then I will return to it because I am very happy with the service. When...
  • Sam
  • Spotify
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Puerto Rico

I'm a US based Spotify Premium user who takes advantage of both computer and mobile apps. Is Spotify yet in Puerto Rico? I'm assuming my "available offline" content on my iPhone will still be good to go. What about streaming? Cheers.

  • Music Fan
  • I'm a US based Spotify Premium user who takes advantage of both computer and mobile apps.   Is Spotify yet in Puerto Rico? I'm assuming my "available offline" content on my iPhone will still...
  • Sam
  • Spotify
  • 1282 Views
  • 1 replies
  • 0 likes
  • 1282 Views
  • 1 replies
  • 0 likes

Account frozen.

I have a problem with my spotify account. I have bought a pre-paid spotify card on the internet of 3 months to upgrade it to premium. The problem is that the guy that sold me the card apparently used "ilegal means" to buy it. Now spotify has frozen m...

  • Newbie
  • I have a problem with my spotify account.   I have bought a pre-paid spotify card on the internet of 3 months to upgrade it to premium. The problem is that the guy that sold me the card appa...
  • Sam
  • Spotify
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

people using my account

Please log me out of all sessions my friend somehow got on my account and is annoying the crap out of me

  • Newbie
  • Please log me out of all sessions my friend somehow got on my account and is annoying the crap out of me
  • Sam
  • Spotify
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

cant download free version of spotify

okay so i downloaded spotify premium on acciedent had it less than 24 hours so it wont charge right? so after i tried 3 times to download spotify free version but every time it say spotify premium i really hope it doesnt charge me and i need help how...

  • Casual Listener
  • okay so i downloaded spotify premium on acciedent had it less than 24 hours so it wont charge right?  so after i tried 3 times to download spotify free version but every time it say spotify pr...
  • wantbigboom
  • Casual Listener
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Well, it's gone

Well, it´s gone. And since you won't help me through your "help" section (yes I've checked my spam mail) I'll try writing here. My Premium stopped working, my bank records show that I've payed for this month. None of your "tips" for solving this prob...

  • Casual Listener
  • Well, it´s gone. And since you won't help me through your "help" section (yes I've checked my spam mail) I'll try writing here.   My Premium stopped working, my bank records show that I've p...
  • Sam
  • Spotify
  • 428 Views
  • 5 replies
  • 0 likes
  • 428 Views
  • 5 replies
  • 0 likes

Your password was entered incorrectly

Trying to purchase music in spotify and get the message saying that my password was entered incorrectly. But it's not! Even reset my password, but still gets the same message.

  • Newbie
  • Trying to purchase music in spotify and get the message saying that my password was entered incorrectly. But it's not! Even reset my password, but still gets the same message. 
  • Dingeling73
  • Newbie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Difference between library and local files

Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.

  • Regular
  • Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.
  • SzSzSz12
  • Regular
  • 3496 Views
  • 11 replies
  • 0 likes
  • 3496 Views
  • 11 replies
  • 0 likes

Blutengel and Terminal Choice

Hi all,I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) with the same bands were empty as well.Can anybody ex...

  • Newbie
  • Hi all, I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) ...
  • licenced
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Synced songs before premium trial ran out.

What if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device without having to get premium. But now i can't use the songs i synce...

  • Newbie
  •  What  if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device witho...
  • licenced
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Wrong Facebook-account has been added to my Spotify-account

A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?

  • Casual Listener
  • A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?
  • s037ye
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

How do you get an answer?

I have contacted support twice about being unable to get back onto my account and am yet to get an answer Any ideas? Customer support seems to be seriously lacking in some cases and I don't think this is a service I'll want to pay for in the future.

  • Casual Listener
  • I have contacted support twice about being unable to get back onto my account and am yet to get an answer   Any ideas? Customer support seems to be seriously lacking in some cases and I do...
  • user-removed
  • Not applicable
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Cross Country Library ?

Hey. My mate and I, who are both on the UK spotify account don't have access to the same library. He's travelling right now, and he can listen to some albums that dont appear in my library ? Is there an explaination to why this would happen ? Cheers.

  • Casual Listener
  • Hey.    My mate and I, who are both on the UK spotify account don't have access to the same library.   He's travelling right now, and he can listen to some albums that dont app...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

I cant log in to my account on my mobilephone

I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or username. To make sure spotify works on my phone ( I ...

  • Newbie
  • I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or us...
  • ti3gib
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Starred List Incomplete

Hi, I've had my spotify for a while now and my starred list was quite large but not it is incomplete and stops probably about halfway to what it was. If there is anyway that stops me trawling through searching for all the songs it would be a massive ...

  • Casual Listener
  • Hi,   I've had my spotify for a while now and my starred list was quite large but not it is incomplete and stops probably about halfway to what it was. If there is anyway that stops me trawl...
  • CreggyP
  • Casual Listener
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Account deletion

Please delete my account.

  • Visitor
  • Please delete my account.
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Playlists gone if I use my spotify on another computer?

Okay so i've got Spotify obviously, had it for months only the free version but now my laptop's broken.I downloaded Spotify to my downstairs computer, signed in with my facebook account (As I always do) without problem and nothing. Every playlist was...

  • Visitor
  • Okay so i've got Spotify obviously, had it for months only the free version but now my laptop's broken. I downloaded Spotify to my downstairs computer, signed in with my facebook account (As I alway...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Help! I unsubscribed from Spotify premium, but it charges me!!

So i tried the one month free premium Spoyify for my phone. It was okay, but wasnt as reliable and doesnt have all the music choices i would like to have so i cancel and delete the app from my phone. A few days later i get on my regular FREE account ...

  • Regular
  • So i tried the one month free premium Spoyify for my phone. It was okay, but wasnt as reliable and doesnt have all the music choices i would like to have so i cancel and delete the app from my phone....
  • Richard
  • Community Legend
  • 1067 Views
  • 4 replies
  • 1 likes
  • 1067 Views
  • 4 replies
  • 1 likes

Solved!! delete account

I want to delete my account, so I added ".del" to my emailadress 6 days ago: on which my account should be have been deleted within 48 hours. But it's still there...... Can somebody take action? thanx

  • Visitor
  • I want to delete my account, so I added ".del" to my emailadress 6 days ago: on which my account should be have been deleted within 48 hours. But it's still there......   Can somebody take act...
  • Richard
  • Community Legend
  • 1048 Views
  • 9 replies
  • 0 likes
  • 1048 Views
  • 9 replies
  • 0 likes