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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Delete My Account

I have sent a request to customer support asking them to delete my account. I have two, afurry & afurry91. I would like them both deleted. I contacted you guys using the method outlined in other threads but nobody has responded.

  • Visitor
  • I have sent a request to customer support asking them to delete my account. I have two, afurry & afurry91. I would like them both deleted. I contacted you guys using the method outlined in other ...
  • user-removed
  • Not applicable
  • 327 Views
  • 6 replies
  • 0 likes
  • 327 Views
  • 6 replies
  • 0 likes

Solved!! Can't redeem NUS extra code

Hi, I am currently subscribed to spotify through my three uk mobile contract. I am just starting a degree and have received an NUS extra card that qualifies me for a discounted rate. The problem is that the spotify website won't let me redeem that co...

  • Casual Listener
  • Hi, I am currently subscribed to spotify through my three uk mobile contract. I am just starting a degree and have received an NUS extra card that qualifies me for a discounted rate. The problem is...
  • Maf
  • Casual Listener
  • 3412 Views
  • 4 replies
  • 0 likes
  • 3412 Views
  • 4 replies
  • 0 likes

Logging in as 1136430323-user

I changed something about facebook in preferences, now I'm logging into a different account even though I'm using the same username and password, I found "my old profile" and could retreive the playlists but I cant edit them... How do I get it back? ...

  • Casual Listener
  • I changed something about facebook in preferences, now I'm logging into a different account even though I'm using the same username and password, I found "my old profile" and could retreive the playl...
  • 438 Views
  • 0 replies
  • 0 likes
  • 438 Views
  • 0 replies
  • 0 likes

Solved!! Currently abroad but would like offline acces

I am currently in england for another 3 months but would love to have songs on my iphone as well... Now I wanted to get a subscription but I get the error message: Payment failed Sorry, we couldn't process your order. This may be a result of your pay...

  • Regular
  • I am currently in england for another 3 months but would love to have songs on my iphone as well...   Now I wanted to get a subscription but I get the error message:   Payment faile...
  • jjkoehorst
  • Regular
  • 643 Views
  • 6 replies
  • 0 likes
  • 643 Views
  • 6 replies
  • 0 likes

Lost Premium NUS discount

Recently my Spotify subscription payment failed due to my card details changing and not updating my account with the new details. I have now updated my account but have seem to have lost my 50% discount on Spotify Premium as an NUS card holder and am...

  • Casual Listener
  • Recently my Spotify subscription payment failed due to my card details changing and not updating my account with the new details. I have now updated my account but have seem to have lost my 50% disco...
  • Sam
  • Spotify
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Weird Stuff

So, we got spotify Premium with our TV thing and I love it, unlucky enough though, my mom connected her Faceable to it and I wanted my FaceBook connected to it, so I try to figure out how to do it and I'm screwing around with the settings and stuff, ...

  • Newbie
  • So, we got spotify Premium with our TV thing and I love it, unlucky enough though, my mom connected her Faceable to it and I wanted my FaceBook connected to it, so I try to figure out how to do it an...
  • Sam
  • Spotify
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Can't access music!

I updated my form of payment after my old card was declined but I am still unable to access any of my music

  • Newbie
  • I updated my form of payment after my old card was declined but I am still unable to access any of my music
  • Sam
  • Spotify
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Help!

My sister recently decided to Start using my premium. Account on her iPhone! She has now linke. Her facebook account with my account and consequently has changed all my details to her name! How can I stop her facebook from being linked to my account!...

  • Casual Listener
  • My sister recently decided to Start using my premium. Account on her iPhone! She has now linke. Her facebook account with my account and consequently has changed all my details to her name! How can I...
  • as_27
  • Casual Listener
  • 206 Views
  • 4 replies
  • 0 likes
  • 206 Views
  • 4 replies
  • 0 likes

Solved!! Too many artists...not enough money!!

I love spotify due to the fact I can listen to countless new artists & decide whether to buy or not. Problem is, there is too much music and not enough money to buy it all. I may have missed a functionality or two but is there a way of highlighting /...

  • Newbie
  • I love spotify due to the fact I can listen to countless new artists & decide whether to buy or not. Problem is, there is too much music and not enough money to buy it all. I may have missed a fu...
  • Zoeeabird
  • Newbie
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

Need to change my account is it possible? (Facebook)

Ok, so I've really had enough of Facebook so I tried deactivating my account till I realized that my Spotify premium would no longer work. So I understand now that having a fb account is required but is it possible to link to a different "fake" fb ac...

  • Regular
  • Ok, so I've really had enough of Facebook so I tried deactivating my account till I realized that my Spotify premium would no longer work. So I understand now that having a fb account is required but...
  • Sleepy8686
  • Regular
  • 353 Views
  • 8 replies
  • 0 likes
  • 353 Views
  • 8 replies
  • 0 likes

Deleted facebook account, still charged

Hi, I signed up for spotify and the trial thingÿ, and used paypal... etc... I made a facebook account just for spotify, not having had one before. So I deleted my facebook account, just dont like it for personal reasns, but I still got charged a few ...

  • Visitor
  • Hi,   I signed up for spotify and the trial thingÿ, and used paypal... etc... I made a facebook account just for spotify, not having had one before.   So I deleted my facebook accou...
  • user-removed
  • Not applicable
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Find all my published playlists?

Hi, Is there any chance of finding all the playlists I've ever created/published?Lately I've gotten a few notification emails that people have subscribed to very old playlists of mine (from 2008) that I even don't have in my Spotify anymore. It would...

  • Visitor
  • Hi, Is there any chance of finding all the playlists I've ever created/published? Lately I've gotten a few notification emails that people have subscribed to very old playlists of mine (from 2008)...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Charged two times three months in a row!

Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understand why this is happenening. Can someone help me? I am...

  • Casual Listener
  • Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understa...
  • Goodman
  • Spotify Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Lack of professional conduct

This is a complaint on how the accounting dept. (Alexandra – payment investigation team) disabled my premium account for no reason and accused me of chargeback and fraud without conducting a proper investigation. I do not expect insults from any comp...

  • Casual Listener
  • This is a complaint on how the accounting dept. (Alexandra – payment investigation team) disabled my premium account for no reason and accused me of chargeback and fraud without conducting a proper i...
  • chi
  • Casual Listener
  • 300 Views
  • 2 replies
  • 1 likes
  • 300 Views
  • 2 replies
  • 1 likes

advertisements

I have started to get advert even though I have been paying for the premium package for ages and I am really annoyed about this. Whar can I do apart from leaving the whole thing ????

  • Newbie
  • I have started to get advert even though I have been paying for the premium package for ages and I am really annoyed about this. Whar can I do apart from leaving the whole thing ????
  • thomag
  • Regular
  • 307 Views
  • 5 replies
  • 0 likes
  • 307 Views
  • 5 replies
  • 0 likes

Solved!! Making a new account Problems

Im getting fedup with this now. I want to do a couple of things and each are having problems. I want to unlink my Facebook from my account. I hve deleted the App from Facebook via Account Preferences on Facebook. This current account has my old email...

  • Newbie
  • Im getting fedup with this now. I want to do a couple of things and each are having problems.   I want to unlink my Facebook from my account. I hve deleted the App from Facebook via Account ...
  • mynameisdonald
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Deleted list

I accidentally deleted my "best of" list i've been collecting for months. Is there a way to get it back?

  • Newbie
  • I accidentally deleted my "best of" list i've been collecting for months. Is there a way to get it back?
  • user-removed
  • Not applicable
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Error message when trying to close account?!

Hi all, I am trying to close my account but having trouble as when filling out the contact form it comes back with an error message. Not sure why it's so hard to close an account in the first place but hey ho. If anyone can give me any advice as to h...

  • Visitor
  • Hi all,   I am trying to close my account but having trouble as when filling out the contact form it comes back with an error message.   Not sure why it's so hard to close an accoun...
  • Goodman
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Free subscription

How do I cancel my free premium subscription?

  • Casual Listener
  • How do I cancel my free premium subscription?
  • user-removed
  • Not applicable
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Charged several times for one subscription

Hi, I'm a french customer, I don't find a french forum, so do with the errors please... I tried to have a suscription 2 weeks ago, and there were a lot of bug. I repeated the operation several times, and it finally worked. I just wanted an Unlimited ...

  • Newbie
  • Hi,  I'm a french customer, I don't find a french forum, so do with the errors please...     I tried to have a suscription 2 weeks ago, and there were a lot of bug. I repeated ...
  • user-removed
  • Not applicable
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes