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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 400653 Views
  • 952 replies
  • 107 likes
  • Account
  • 400653 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172126 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172126 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99253 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99253 Views
  • 68 replies
  • 10 likes

Cancel my spotify subscription!

I can't cancel my premium subscription. When i input my password details it says "Incorrect password".I am using spotify through Facebook - and I am using the real password, since i easily managed to log onto both spotify and facebook a minute ago.Wh...

  • Newbie
  • I can't cancel my premium subscription. When i input my password details it says "Incorrect password". I am using spotify through Facebook - and I am using the real password, since i easily managed ...
  • 557 Views
  • 0 replies
  • 3 likes
  • 557 Views
  • 0 replies
  • 3 likes

Duplicate account

Hi, like others i lost my original account. I can see that I have to log in by using my original username. However, I do not remember. My ID is 113313965.... How do I find my username.... LJ

  • Newbie
  • Hi,   like others i lost my original account. I can see that I have to log in by using my original username. However, I do not remember.   My ID is 113313965....   How...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Account: People appearing on the right that I do not know. How to remove?

The title pretty much sums it up. I haven't signed in from a facebook account, so I literally have no friends added on here, which is how I like it. Yet I seem to have two people showing up to the right that I haven't got a clue about. Who are they a...

  • Newbie
  •   The title pretty much sums it up. I haven't signed in from a facebook account, so I literally have no friends added on here, which is how I like it. Yet I seem to have two people showing up t...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Playlist issue

Spotify people, I reported my issue of disappearing playlists on 23/02/12, on 02/03/2012 you emailed me thanking me for my patience and saying you were running final checks and I should hear from you again within 24 hours. I haven't heard anything fr...

  • Casual Listener
  • Spotify people,   I reported my issue of disappearing playlists on 23/02/12, on 02/03/2012 you emailed me thanking me for my patience and saying you were running final checks and I should hear...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Cancelación de suscripción

Buenos días , hoy he mirado el tiempo restante para finalizar el mes de prueba de spotify y he visto que quedan pocos dias. He ido a cancelar la suscripción y me pide la contraseña de la cuenta de spotify ( que es la misma que la del facebook porque ...

  • Newbie
  • Buenos días , hoy he mirado el tiempo restante para finalizar el mes de prueba de spotify y he visto que quedan pocos dias. He ido a cancelar la suscripción y me pide la contraseña de la cuenta de sp...
  • jvanderb
  • Roadie
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Cant enter my premium......

Hi. . Have some issues with my premium. All the playlists is gone and ive been downgraded to the regular. Cant enter my premium at all and no recipts at all in the log for payment. But I have payed and had it working at least a year. Dont find any su...

  • Newbie
  • Hi. . Have some issues with my premium. All the playlists is gone and ive been downgraded to the regular. Cant enter my premium at all and no recipts at all in the log for payment. But I have payed a...
  • Rorey
  • Spotify
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

How do completly cancel my account?

Hi, After reviewing 7 different streaming providers I picked spotify. I thought I would sign up for spotify to have on my phone and I was looking to go premium but unfortunately spotify forces me to load the Facebook app which I don't want loaded bec...

  • Newbie
  • Hi, After reviewing 7 different streaming providers I picked spotify.  I thought I would sign up for spotify to have on my phone and I was looking to go premium but unfortunately spotify fo...
  • David
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

renovar suscripción

Me suscribi con una tarjeta de seguridad virtual, que solo vale para esa vez y ahora no me pueden cobrar y yo tampoco puedo cambiar el numero de la tarjeta con el mismo usuario, creo que les falta ese detalle, pues hay gente que no quiere meter su ta...

  • Newbie
  • Me suscribi con una tarjeta de seguridad virtual, que solo vale para esa vez y ahora no me pueden cobrar y yo tampoco puedo cambiar el numero de la tarjeta con el mismo usuario, creo que les falta es...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Didnt get my 30 days of premium account free of charge

Hi there, I was offered a 30 days free of charge suscription. I introduced my card as required, and it said that my 30 days started today. I tried to listen to a song but it didnt let me cause I already listened to it 5 times, it said that I had to u...

  • Casual Listener
  • Hi there,   I was offered a 30 days free of charge suscription. I introduced my card as required, and it said that my 30 days started today. I tried to listen to a song but it didnt let me cau...
  • jvanderb
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Service......? Spotify....? Don't go together

Problems with spotify al week, can't make a connection. I have been asking questions all week, just get a standard mail saying , we will be back wiyh you in 3 days, no way, don't like it at all Rienk

  • Newbie
  • Problems with spotify al week, can't make a connection. I have been asking questions all week, just get a standard mail saying , we will be back wiyh you in 3 days, no way, don't like it at all Rienk
  • 203 Views
  • 0 replies
  • 1 likes
  • 203 Views
  • 0 replies
  • 1 likes

Only 5 replays????

I have been a dedicated Spotify Premium user until recently (4 months ago) with over 1 year of Premium server (that's over 100 EUROS dedicated to spotify). This afternoon I log into spotify and notice there are many songs/tracks highlighted in Purple...

  • Casual Listener
  • I have been a dedicated Spotify Premium user until recently (4 months ago) with over 1 year of Premium server (that's over 100 EUROS dedicated to spotify).   This afternoon I log into spotify ...
  • mrfresh
  • Casual Listener
  • 948 Views
  • 4 replies
  • 0 likes
  • 948 Views
  • 4 replies
  • 0 likes

Can't change payment details?

I can't change my payment details.-People tell me, that I have to to click the bottom 'Change payment metode' on the page 'subscriptions', but that bottom is not on the page?Please help.

  • Casual Listener
  • I can't change my payment details. -People tell me, that I have to to click the bottom 'Change payment metode' on the page 'subscriptions', but that bottom is not on the page? Please help.
  • renegadeimp
  • Gig Goer
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Change payment info?

I think it can be said that Spotify sucks at everything that isnt music related.

  • Newbie
  • I think it can be said that Spotify sucks at everything that isnt music related.
  • SaraThomsen
  • Casual Listener
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

What is 'offline' vs purchased music

Hello - I am trying to decide whether to get a paid for Spotify account. I don't understand the difference between 'offline' (syncing playlist for use offline) and paid for music that I can buy per tune on your free account. I understand that if I bu...

  • Casual Listener
  • Hello -   I am trying to decide whether to get a paid for Spotify account.   I don't understand the difference between 'offline' (syncing playlist for use offline) and paid for music th...
  • mrfresh
  • Casual Listener
  • 5672 Views
  • 3 replies
  • 0 likes
  • 5672 Views
  • 3 replies
  • 0 likes

logging into spotify on Iphone

I log into spotify.com using my facebook details and recently purchased a subscription for premium spotify. I cannot log into my iphone spotify app with my facebook details and resetting spotify password doesnt generate email?Can someone help?

  • Newbie
  • I log into spotify.com using my facebook details and recently purchased a subscription for premium spotify. I cannot log into my iphone spotify app with my facebook details and resetting spotify pass...
  • jvanderb
  • Roadie
  • 1074 Views
  • 1 replies
  • 0 likes
  • 1074 Views
  • 1 replies
  • 0 likes

account

Trying to cancel account , won't accept facebook password , even after I changed it.

  • Casual Listener
  • Trying to cancel account , won't accept facebook password , even after I changed it.
  • meahtenoha
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

How to 'kill' my Spotify account

I want to end/terminate/kill one of the two Spotify accounts I have at the moment.How to do this?

  • Newbie
  • I want to end/terminate/kill one of the two Spotify accounts I have at the moment. How to do this?
  • David
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Premium account back to free, playlists & credits gone

Hi, i am a bit lost here. I am suddenly kicked back to the free version while i paid and use the premium version for 4 months now without a problem. All playlists & deownload credits are gone, both when i log in with facebook or mu spotify credential...

  • Casual Listener
  • Hi,   i am a bit lost here. I am suddenly kicked back to the free version while i paid and use the premium version for 4 months now without a problem. All playlists & deownload credits are...
  • LansenWalraet
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Kicked out of my premium subscription.... what is going on??

Hi, I am suddenly (last saturday I think) kicked back to the free version while i paid and use the premium version for over a year now without a problem. All my playlists are gone, both when i log in with facebook or mu spotify credentials. Please he...

  • Newbie
  • Hi,   I am suddenly (last saturday I think) kicked back to the free version while i paid and use the premium version for over a year now without a problem. All my playlists are gone, both when...
  • meahtenoha
  • Spotify
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

BILLED TWICE FOR MY SPOTIFY SUBSCRIPTION AND NO ONE IS TRYING TO RESOLVE!

I've been billed twice for my Premium Subscription this Month after SPotify Failed to recognise that I had a Premium subscription. It just randomly decided one day that I had a free account.Coincidnetally my Credit Cards had Expired but I forgot I ha...

  • Newbie
  • I've been billed twice for my Premium Subscription this Month after SPotify Failed to recognise that I had a Premium subscription. It just randomly decided one day that I had a free account. Coincid...
  • Sam
  • Spotify
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes