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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80609 Views

9 replies

2 likes

Account
Login
  • 80609 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654577 Views

13 replies

4 likes

Account
  • 654577 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735153 Views

18 replies

29 likes

  • 735153 Views
  • 18 replies
  • 29 likes

My account has change name to a number.

My account has change name to a number. My playlist has gone, and my friends are gone. Help me. What can I do to fix this.

Newbie

My account has change name to a number. My playlist has gone, and my friends are gone. Help me. What can I do to fix this.

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
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Linking Accounts

so my spotify account is linked to some old ps3 account that i no longer use or have access to. recently i bought a ps4 and while trying to use my spotify on my ps4, it tells me that i can’t use it because my account is linked elsewhere. it tells me ...

Newbie

so my spotify account is linked to some old ps3 account that i no longer use or have access to. recently i bought a ps4 and while trying to use my spotify on my ps4, it tells me that i can’t use it b...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
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Family Subrscription - Wrong name displayed when user accept request

Hello, I have a problem with my Premium Family. I used to add a member to my Family account, but I deleted the member yet.Now, when I added new member, he saw the name of the deleted user, when he accepted the request: You are joining to [exmember]'s...

Casual Listener

Hello,   I have a problem with my Premium Family.   I used to add a member to my Family account, but I deleted the member yet. Now, when I added new member, he saw the name of the dele...

179 Views

0 replies

0 likes

Account
Premium
Subscription
  • 179 Views
  • 0 replies
  • 0 likes

Can't LOG IN to my premium account anymore (it's payed for entire december)

I'm getting frustrated as I can't log in anymore to my account and I currently use spotify for work...I cannot log in, change password (it doesn't send any email), log in through Facebook.I don't remember if the account was created via Facebook or sp...

Newbie

I'm getting frustrated as I can't log in anymore to my account and I currently use spotify for work... I cannot log in, change password (it doesn't send any email), log in through Facebook. I don't...

196 Views

0 replies

0 likes

Login
  • 196 Views
  • 0 replies
  • 0 likes

Payment using paypal

I'm from chile and i want to change my country just to pay via paypal,There is any risk doing it that way? Can i go back to my original country configuration after doing the payment?

Casual Listener

I'm from chile and i want to change my country just to pay via paypal, There is any risk doing it that way? Can i go back to my original country configuration after doing the payment?

184 Views

0 replies

0 likes

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Facebook email updated but Spotify email isn't

Because my Spotify account was created with my FB account, it says the only way I can change my email is in my Facebook settings. Well, that's been done but my correct email is still not on my Spotify account. What do I do?!

Newbie

Because my Spotify account was created with my FB account, it says the only way I can change my email is in my Facebook settings. Well, that's been done but my correct email is still not on my Spotif...

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
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My wrapped 2017

Awwww. My Wrapped is not right! I know what i listen to and didnt. It's wrong It have stuff from 2016... Feels like its just the old list but slightly updated. unfortunate, i was very excited...

Newbie

Awwww. My Wrapped is not right! 😞 I know what i listen to and didnt. It's wrong It have stuff from 2016... Feels like its just the old list but slightly updated. unfortunate, i was very ex...

Jesekki

Casual Listener

33735 Views

5 replies

1 likes

Account
  • 33735 Views
  • 5 replies
  • 1 likes

Email was Disabled so never got my year in review document

I look forward to reading this document every year and just want to know how I could get it resent to my new email. The e-mail I was originally sent is basically lost forever and I can't get it.

Newbie

I look forward to reading this document every year and just want to know how I could get it resent to my new email. The e-mail I was originally sent is basically lost forever and I can't get it.

Elenaanne

Newbie

531 Views

1 replies

1 likes

  • 531 Views
  • 1 replies
  • 1 likes

99c for 1 year promo popped up in my Spotify App?

Upon opening my Spotify app this morning, I got a pop up promotion for 1 year of Premium for 99c. I clicked on it but the page did not load. How do I get this promo?

Newbie

Upon opening my Spotify app this morning, I got a pop up promotion for 1 year of Premium for 99c. I clicked on it but the page did not load. How do I get this promo?

205 Views

0 replies

0 likes

Free
Premium
Subscription
  • 205 Views
  • 0 replies
  • 0 likes

Hola, necesito ayuda!

Me vine a estudiar a dublin irlanda y no me deja entrar a mi cuenta, me dice que solo puedo usar spotify en el extranjero por 14 dias, alguien sabe que puedo hacer? Vi que varias personas recomiendan mover tu pais donde resides desde adentro de tu cu...

Newbie

Me vine a estudiar a dublin irlanda y no me deja entrar a mi cuenta, me dice que solo puedo usar spotify en el extranjero por 14 dias, alguien sabe que puedo hacer? Vi que varias personas recomiendan...

206 Views

0 replies

0 likes

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  • 0 likes

Corrupted Playlists

Today I've created two playlists that now can no longer be accessed or deleted.If these playlists are indeeded corrupted I should be able to delete them to remove them from the lists of playlists. However when I try to open the playlists or delete th...

Newbie

Today I've created two playlists that now can no longer be accessed or deleted. If these playlists are indeeded corrupted I should be able to delete them to remove them from the lists of playlists. ...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
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Account deleted?

title is basically what im dealing with. i have been using the same exact spotify for as long as i can remember but now all the sudden my phone wasnt logged in to a account and i cant log back in. when i try to recover the account it says "The userna...

Casual Listener

title is basically what im dealing with. i have been using the same exact spotify for as long as i can remember but now all the sudden my phone wasnt logged in to a account and i cant log back in. wh...

glitchinq1

Casual Listener

246 Views

1 replies

0 likes

Account
  • 246 Views
  • 1 replies
  • 0 likes

Change country settings

I recently move home to Ireland from NYC. I am unable to update my country and bank settings as I now wish to pay my subsscriptuon from my Irish bank account. I have already tried to update the country and account settings. Any suggestions?

Newbie

I recently move home to Ireland from NYC. I am unable to update my country and bank settings as I now wish to pay my subsscriptuon from my Irish bank account. I have already tried to update the count...

180 Views

0 replies

0 likes

  • 180 Views
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Why am I being charged 4 services I dont have and never asked 2 have?

what is the phone # for spoyty fly, why when I call the phone # on the credit card statement it dont work?I have no pad services with U so why R U charging me 4 what I dont even have on my account? so stupid no phone #

Newbie

what is the phone # for spoyty fly, why when I call the phone # on the credit card statement it dont work? I have no pad services with U so why R U charging me 4 what I dont even have on my account?...

244 Views

0 replies

0 likes

  • 244 Views
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Two Cards and chromebook problems

Hello, I have two problems I can’t seem To solve. The first one is that I accidentally Linked my Spotify To two Of my cards. The problem is that even though I’ve tried To update this information it still takes money from both accounts. the second pro...

Newbie

Hello, I have two problems I can’t seem To solve.  The first one is that I accidentally Linked my Spotify To two Of my cards. The problem is that even though I’ve tried To update this informati...

197 Views

0 replies

0 likes

Account
Premium
  • 197 Views
  • 0 replies
  • 0 likes

about logging in

why everytime i have to log in again when i enter the music player?why my google chrome seems cannot remember my account?anybody??????????????P.S. i am using facebook

Newbie

why everytime i have to log in again when i enter the music player? why my google chrome seems cannot remember my account? anybody?????????????? P.S.  i am using facebook 

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Hide Audio Books in wrapped2017

Can you hide Audio Books in wrapped 2017? Would greatly appreciate that.

Newbie

Can you hide Audio Books in wrapped 2017? Would greatly appreciate that.

415 Views

0 replies

1 likes

Account
Other
  • 415 Views
  • 0 replies
  • 1 likes

2017 playlist messed up because some idiot hacked my account

Dear Spotify crew. My account was hacked for a while and I never heard of this Alrima artist in my life, I don't even know which genre this idiot sings, yet, his song was the most heard of the entire year and he was the most listened to artist of the...

Newbie

Dear Spotify crew. My account was hacked for a while and I never heard of this Alrima artist in my life, I don't even know which genre this idiot sings, yet, his song was the most heard of the entire...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes