Announcements

Help Wizard

Step 1

NEXT STEP

boku problems

boku problems

I got an e - mail this morning that boku was pulling it's subscription for AT&T customers ... why is this?
Reply
10 Replies

Hey there, we're sending out an email to affected users about this at the moment. You should see that in your inbox soon.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Any reason why this option was removed? I received the email this morning too.

I got this email last week. Not a big deal. I can change my payment method. But the problem is that I see on my account info page under subscription status it still says $9.99 will be charged to my account on January 22 (two days from today). Is this just late in updating? Or will I get one more month of Boku usage (Jan 22-Feb 21) before having to switch payment methods?

Hey Mod is this for real or some spoofing/phishing attempt for card info?

@Kochise - Are you having issues with Boku like above? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I got the same email last week. I'm just trying to find out if it's for real or if it's a fishing scam.

 

Did the email originate from Spoitfy?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

The email is genuine. I haven't seen a press release but I hear that Boku can no longer be used.

Hi guys,

The email is genuine. We can no longer offer Boku payments through AT&T.

To get your subscription going again, you'll need to sign up again here: http://spoti.fi/11pLm5s

I'm really sorry for the inconvenience.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

unfortunate, I was just going to sign up for premium, but I will not play with credit card. I would only use Boku, hopefully this isnt spotify that made this decision because you lost at least 1 potential customer

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random