cancelling premium?

[Peter__]

@jamieinsanity - Are you having issues cancelling?

You should just need to follow the steps here:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

If you paid for your account via the in-app purchase on iOS, you need to cancel from your iTunes account rather than through Spotify.

[jamieinsanity]

i have tried fp;;pwing this insreuctions but there is no button or anything to even say cancel. it might be because i just did it with facebook? any ther suggestions? sorry to be a pain...

[Carina]

Have you paid via iTunes/in-app purchasing? What do you mean with "did it with facebook"? Your registration? This shouldn't be a reason why there's no button..

[jamieinsanity]

i don't believe so. As in, i made my account with the whole "connect to facewbook" so i didnt really create an account? and to pay for it i went on the iphone version and went subscribe to premium x

[Carina]

You made an account through facebook. When you clicked on "connect to facebook", it created a new table in their database with your facebook credentials.

As I said before, you need to cancel your subscription through your iTunes account settings, as you've paid using your iphone.

[jamieinsanity]

oh okay. so do i go on itunes store or something? im really bad at technology i do apologise so if you could be very speceific on how to do this id be grateful 🙂

[Carina]

Since I never paid via in-app purchases I can only give you hints and hope your come across the unsubscribe thing.

First I'd check your Spotify app and if there's the option to cancel it in the settings.

If not, open iTunes on your computer, click on "store" and click on your purchases (or click on your name at the top of the screen, select either "account information" or "purchases".. it must be somewhere over there.)