Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
this is a question about the community, not the product.
Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never receive any.
i've checked that the option is set properly and that my email address is correct and that there are no messages in my spam filter.
what am i doing wrong?
Solved! Go to Solution.
Hey @eschurr,
Awesome! I'm happy to hear you're receiving notifications on posts.
If you need help in the future, you can always create a new topic here and the Community will be more than happy to help.
Have a nice day!
Hey @eschurr, thanks for reaching out to the Community!
To confirm, is this button checked when you're creating a new post or replying to a current post?
Keep me posted.
Thank you for your reply.
Yes, that checkmark is checked.
i'm not getting any notification emails. i have to login to the Community site to see if i have any replies to my posts or replies.
Hey @eschurr,
OK, gotcha.
Could you try checking your spam/junk folders? Also, make sure that this option is not checked here:
Let me know how this goes!
thank you.
There is nothing from the community in my junk/spam folders, and that option is not checked.
Hey @eschurr,
Let's check some settings first:
If everything is correctly set on your account's settings, try update your Spotify account's email address to see if that does the trick and you receive any emails when someone has replied to a subscribed thread.
Let me know how this goes.
thank you for your help.
i checked the first link and i can't find anything that would stop me from getting emails.
i checked the second link and saw a list of the topics i subscribed to.
i went to the third link and changed my email address to a different one to see if that works.
Hey @eschurr,
Thanks for your reply.
Did changing the email address allow emails being sent?
Keep me posted!
thank you so much for continuing to help me.
no, it didn't. I don't get any email notifications. I have to check the Community to see if anyone has replied.
Weird, and frustrating.
Hey @eschurr,
Awesome! I'm happy to hear you're receiving notifications on posts.
If you need help in the future, you can always create a new topic here and the Community will be more than happy to help.
Have a nice day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…