gift card problem

[deadmau5mne]

I have problem with gift card, I put pin inside but I m still on the free account. Please help me.<br><br><br>Regards

[Joe]

Can you do the checks in this post and let me know if you still have problems.

[deadmau5mne]

I still have a problem

[Joe]

Hey @deadmau5mne I moved your post to your original thread to make things easier to follow.

Can you answer some questions for me please.

1. Please paste what it shows under "Subscription Status" on this page.
2. What username is shown on that page?
3. What username is shown on the email receipt you will have received from Spotify?