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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89399 Views

9 replies

2 likes

Account
Login
  • 89399 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

761154 Views

18 replies

29 likes

  • 761154 Views
  • 18 replies
  • 29 likes

Support page error

Hello, I am trying to ask support staff for help cancelling a recurrent payment and am unable to submit the form because preferred email is required, yet the field to enter it is not available for entry, so I cannot submit the form. Any one else have...

Newbie

Hello, I am trying to ask support staff for help cancelling a recurrent payment and am unable to submit the form because preferred email is required, yet the field to enter it is not available for en...

Peter__

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Activity feed

When I go to my activity it says it feel lonely here, even though I'm following people who use spotify regularly.

Casual Listener

When I go to my activity it says it feel lonely here, even though I'm following people who use spotify regularly.

Peter__

Community Legend

332 Views

3 replies

0 likes

Other
  • 332 Views
  • 3 replies
  • 0 likes

Perdi acesso a minha conta.. Ao logar pelo face minhas playlists foram apagadas e meu ID mudou!!

Perdi acesso a minha conta.. Ao logar pelo face minhas playlists foram apagadas e meu ID mudou!! Estou no período de testes da conta premium... Agora aparece que não tenho preimium... Que faço??? Se colocar os dados do cartao vao me cobrar duas vezes...

Newbie

Perdi acesso a minha conta.. Ao logar pelo face minhas playlists foram apagadas e meu ID mudou!!  Estou no período de testes da conta premium... Agora aparece que não tenho preimium...   ...

Peter__

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Country does not match

When I try to log in in my account the following message appears: "Your country does not match the one set in your profile...". So, I checked my profile and IT DOES match. They suppose I'm on holidays, but actually I've been living in the same countr...

Regular

When I try to log in in my account the following message appears: "Your country does not match the one set in your profile...". So, I checked my profile and IT DOES match. They suppose I'm on holiday...

Edioliveira

Regular

1110 Views

12 replies

0 likes

Account
  • 1110 Views
  • 12 replies
  • 0 likes

Solved!! can't change my country

Hey, I know there have been posts about this, but I can't find one that helps me. I've registered for Spotify when I was living in the Netherlands, but recently I moved back to Germany. Now I can't access the music anymore because I'm "abroad" I trie...

Casual Listener

Hey, I know there have been posts about this, but I can't find one that helps me.   I've registered for Spotify when I was living in the Netherlands, but recently I moved back to Germany. ...

sahniechan

Casual Listener

498 Views

4 replies

0 likes

Account
Free
  • 498 Views
  • 4 replies
  • 0 likes

Solved!! Premium is no longer active on any accounts

Last night i was using spotify from my pc, i blocked some posts from going on to facebook. I wake up this morning, my phone is no longer connected to a premium account. I have tried to loggin with my facebook & regular made account and both of them a...

Visitor

Last night i was using spotify from my pc, i blocked some posts from going on to facebook.   I wake up this morning, my phone is no longer connected to a premium account. I have tried to...

Peter__

Community Legend

607 Views

3 replies

0 likes

Account
Premium
  • 607 Views
  • 3 replies
  • 0 likes

Solved!! I need my old account back again

Hey there I have a big problem with spotify First i can't share my music to facebook second i try a logout and so log into and i can't log into spotify also i log into spotify and yes, but now it ask my spotify username and password and i try my user...

Music Fan

Hey there   I have a big problem with spotify First i can't share my music to facebook second i try a logout and so log into and i can't log into spotify also i log into spotify...

Peter__

Community Legend

1242 Views

8 replies

0 likes

Account
Login
  • 1242 Views
  • 8 replies
  • 0 likes

Spotify won't load the artists that I am following. Any ideas about this?

Spotify won't load the artists that I am following. Any ideas about this? Also, is there a support feature for premium users...seems like if you are paying for a service there should be a way to contact them. Thanks!

Newbie

Spotify won't load the artists that I am following. Any ideas about this? Also, is there a support feature for premium users...seems like if you are paying for a service there should be a way to cont...

Peter__

Community Legend

428 Views

2 replies

0 likes

  • 428 Views
  • 2 replies
  • 0 likes

help, tried to send email, but no response....this seems like a beg scam!

Ok, so last month my account was charged twice when I re-signed up for premium. Then a couple of weeks ago, i got a refund for that extra month. ok, no biggie.... last week, my premium service started having ads and my off line playlists were gone. T...

Newbie

Ok, so last month my account was charged twice when I re-signed up for premium.  Then a couple of weeks ago, i got a refund for that extra month. ok, no biggie.... last week, my premium service ...

Grace

Spotify

332 Views

2 replies

0 likes

  • 332 Views
  • 2 replies
  • 0 likes

Refund

Hi I have cancel my premium account before my next payment ment 2 weeks ago and yet i still got charge for the account, Can you help me the my refund back please. thank you.

Newbie

Hi I have cancel my premium account before my next payment ment 2 weeks ago and yet i still got charge for the account, Can you help me the my refund back please. thank you.

Grace

Spotify

284 Views

2 replies

0 likes

  • 284 Views
  • 2 replies
  • 0 likes

Any way to delink my Facebook and Spotify?

I signed up for Spotify with my Facebook account but I want to deactivate my Facebook now. However, I can't because whenever I do, logging into Spotify reactivates my Facebook. Any help would be great!!

Newbie

I signed up for Spotify with my Facebook account but I want to deactivate my Facebook now. However, I can't because whenever I do, logging into Spotify reactivates my Facebook. Any help would be grea...

Peter__

Community Legend

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes

Subscription Refund

Hi, I had signed up to Spotify premium a month ago and decided I didn't want it after just a week, so I believe I had cancelled it.I checked my bank account today and have seen that Spotify has charged me £9.99 anyway, Can I please get this refunded ...

Newbie

Hi,  I had signed up to Spotify premium a month ago and decided I didn't want it after just a week, so I believe I had cancelled it. I checked my bank account today and have seen that Spot...

Peter__

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Andre126- get them off

I left my ex girlfriend signed in and she's messing with my playlist. It's annoying.

Casual Listener

I left my ex girlfriend signed in and she's messing with my playlist. It's annoying.

Peter__

Community Legend

283 Views

2 replies

0 likes

Premium
  • 283 Views
  • 2 replies
  • 0 likes

i have still 7 days left of premium

Hello I have received a message that my premium expires in 7 days starting yeterday and today it says my premium subscription has expired(on the top bar of Spotify program) ... Can some administrator look into this ? WTF ?!!

Casual Listener

Hello I have received a message that my premium expires in 7 days starting yeterday and today it says my premium subscription has expired(on the top bar of Spotify program) ... Can some administr...

user-removed

Not applicable

308 Views

1 replies

0 likes

Premium
Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Help, my iPad is trying to charge me $4.99 for Premium app...is that right?

I have installed Spotify on my iPhone and Mac without a problem. I have an iPad I'm trying to download the app to. When I find the spotify apps in the app store it lists two, one that is free and one that is premium and charges me $4.99 to download. ...

Casual Listener

I have installed Spotify on my iPhone and Mac without a problem.  I have an iPad I'm trying to download the app to.  When I find the spotify apps in the app store it lists two, one that is ...

Jamie

Spotify Legend

389 Views

5 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 389 Views
  • 5 replies
  • 0 likes

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Newbie

user-removed

Not applicable

328 Views

1 replies

0 likes

Premium
Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Spotify delete

Help me get out of Spotify forever

Newbie

Help me get out of Spotify forever

MattSuda

Spotify Star

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

I just signed up for the premium 7day trial

I signed up for the premium 7 day trial but I don't want it anymore how do I delete it

Newbie

I signed up for the premium 7 day trial but I don't want it anymore how do I delete it

MattSuda

Spotify Star

383 Views

2 replies

0 likes

  • 383 Views
  • 2 replies
  • 0 likes

Spotify thinks I'm abroad!

Hi I have just bought an ipad whilst in the states I didn't download spotify until back home in the uk after two weeks of being back it now says "can't use spotify abroad" is there any way to fix this would creating a new email account work ? Any hel...

Casual Listener

Hi I have just bought an ipad whilst in the states I didn't download spotify until back home in the uk after two weeks of being back it now says "can't use spotify abroad" is there any way to fix thi...

Joe

Community Legend

373 Views

3 replies

0 likes

  • 373 Views
  • 3 replies
  • 0 likes

lost access to my old spotify account

OK so this is what's happened: 1. got an email telling me i needed to update my payment source 2. tried to activate it with my old account that I started using facebook 3. didnt work, so i unknowingly made a new account 4. linked it to facebook 5. ca...

Newbie

OK so this is what's happened: 1. got an email telling me i needed to update my payment source 2. tried to activate it with my old account that I started using facebook 3. didnt work, so i unkn...

Peter__

Community Legend

332 Views

1 replies

0 likes

Account
  • 332 Views
  • 1 replies
  • 0 likes