how to accept invite to premium for family

[hope04]

i already have an account with spotify.  How do I activate my invite to premium family?

[Mikewelch101]

• I upgraded to the premium family plan and sent an invite to my son's e mail address, but when he accepts invite nothing happens but his free spotify account opens. Tried looking into "upgrade", "premium", "account", etc...but there's nothing to indicate his invite, or to accept the upgrade and the premium upgrade only has fields for entering cc info...no field for the code. 

His spotify email address is his school email...but I sent the invite to his personal e mail. 

Help?

[zippydoo]

Same problem here. No option to enter the code, only credit card info 😞

[MelodyBeats]

Dear Spotify,

I already accepted my Invite and I just need to confirm my family membership. There would always be a problem: "oops, there is a problem. Please try again." I want to know what the problem is with the confirmation. Could you please specify what the problem might be so I can fix it.....

[Shanshoo]

My colleague has the same issue. She has the invite code, but everytime she clicks on the link it goes straight to the page to enter credit card info etc. There's nowhere to enter the code. How can you solve this?

[aclarke1962]

I have the exact same problem my son already has free account but when trying to login to family only gets screen to pay via mobile account. This is ridiculous sort it out spotify or I will be cancelling and going to deeper or amazon for my music.

[egenpagaduan]

I tried several times accepting the invite and entering the invite code, but it always says the code is invalid. What to do?

[ivankwananda88]

I try to register with different email. I use my facebook account, then its works.

[jerickbarnes]

did you find a solution to this problem?

[Cargoldie12]

Ahhh I got invited by my bro to join premium family but the invite didn’t go to the right email so he sent it to me to the right one and I still got an email to my old account helppp

[carlaphillips83]

I'm having this same problem. Please help!

[junlitang26]

Hi good day,  I was able to fill out all the necessary details in confirmation box, but at the end, it always says " 3- oops something went wrong" and I don't know what's wrong? 

[Magnolia381]

Same here! No where to put in the redeem code

[nateperry1977]

I tried accepting invite through my email but after I log in, it just asks me for a payment method.

[Joycemarieluy]

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How do you link your account after you logged in to your own account.
I don’t get any option to link my account after I accepted the invite my account just shows the normal login screen.
@Hubo wrote:

Hey, an e-mail will be sent to you when you get invited. The e-mail contains a link with an invite code. Click the green button that says 'Accept invitation' (see image), login to your existing Spotify account to link a family subscription to your account and enjoy Spotify Premium! 🙂 

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[smkli2002]

Obviously a lot of people have this same problem - got invited but the code was always shown as invalid.  Even worse is that there is no support from Spotify at all. I posted on @SpotifyStatus and got no response!!  Do something to fix it, Spotify! 

[fabtastico]

I figured it out. Spotify doesn't provide support for this which is very weird.

First, family member has to create an account.

Second, family member has to sign out of the account.

Third, family member has to click on the Accept Invitation, then log in with their account details.

Fourth, family member has to enter their details.

The issue is if the family member was already signed in when they accept the invite, you are continuously asked to pay for Premium. The instructions in the email to "Upgrade to Premium" are incorrect.

[Zizz]

Didn’t work for me, logged out family member, accepted invite, taken to log in screen, logged in, no change. Very frustrating. 

[Klobsitz]

was struggling with the same thing on my roommates phone trying to accept my invite code I sent him. Have set up many people in the past (all iPhones ) with no issues so it was frustrating. But I solved it FINALLY, as soon as you click accept invite BEFORE you log in, copy the URL. Open in a DIFFERENT search engine. It was NOT working on whatever default engine galaxy uses, so opened up google chrome and pasted the link signed in and it worked with no problem. Hope this helps you!

[SavFamTunes1023]

I upgraded my wifes phone and downloaded the Spotify App.  I tried to log her in with her email/PW that works on her previous phone and it failed.  I resent the invite and tried to accept it from her phone and nothing happens.  I tried to reset her PW and it told me her account does not exist.  

How do I enable Spotify on her new phone without losing her play lists ??

RdS

[SleepyPandaa]

at: Klobsitz  Thank you! this actually worked!!!!!!!!!