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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80334 Views

9 replies

2 likes

Account
Login
  • 80334 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653629 Views

13 replies

4 likes

Account
  • 653629 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734022 Views

18 replies

29 likes

  • 734022 Views
  • 18 replies
  • 29 likes

Solved!! Following people from my artist account

Hi everyoneI have an artist account, can I follow other people or artists from my artist account the same way they follow me??

Casual Listener

Hi everyone I have an artist account, can I follow other people or artists from my artist account the same way they follow me?? 

Maxim

Spotify Star

2521 Views

3 replies

0 likes

Account
Other
  • 2521 Views
  • 3 replies
  • 0 likes

Solved!! Changing country

Hello, Im french so sorry for my English ! I am travelling in Australia for one year , as I don't earn money on my french bank account I decided to put my Australian credit card to pay , but I can't listen the french song that I listened before and i...

Newbie

Hello, Im french so sorry for my English !  I am travelling in Australia for one year , as I don't earn money on my french bank account I decided to put my Australian credit card to pay , but I...

Maxim

Spotify Star

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I logged in on my friends phone with my spotify account, now my account has his user name + picture

Hello,I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't find nothing. All my playlist, my followers and the peop...

Casual Listener

Hello, I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't fin...

maxths

Casual Listener

2304 Views

2 replies

0 likes

Account
  • 2304 Views
  • 2 replies
  • 0 likes

[Other] When you sign up with Facebook...

When you sign up with Facebook you get a VERY personal goodbye

Newbie

When you sign up with Facebook you get a VERY personal goodbye 😂

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Superuser Contribution Moved countries and cannot update my country

Hi there,I have moved from the UK to Australia and I'm trying to update my country as it's connected to a UK bank account. When I try to change my country in settings it says to update the payment option and it will prompt me to update my country. In...

Newbie

Hi there, I have moved from the UK to Australia and I'm trying to update my country as it's connected to a UK bank account. When I try to change my country in settings it says to update the payment ...

SergioDavid

Roadie

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member on Family Plan cant log in

A memeber of our family plan was logged out of their account. When trying to log back on it doesn't recognize the email address for that member. That member also cant remeber their username. I tried to reset it but it will only allow me to mine.

Newbie

A memeber of our family plan was logged out of their account. When trying to log back on it doesn't recognize the email address for that member. That member also cant remeber their username. I tried ...

Alfredo

Roadie

12882 Views

4 replies

0 likes

Login
  • 12882 Views
  • 4 replies
  • 0 likes

hacked

Hi, my account was hacked 4 days ago. I tried to log in but the password was inncorect so the hacker must ave changed it and when i tried resetting the password it didn't work either. The hacker changed both password and email, he also has deleted my...

Visitor

Hi, my account was hacked 4 days ago. I tried to log in but the password was inncorect so the hacker must ave changed it and when i tried resetting the password it didn't work either. The hacker chan...

Maxim

Spotify Star

498 Views

1 replies

0 likes

Account
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Es posible cambiar el nombre de la cuenta?

Hola, me gustaría saber si puedo cambiar el nombre de mi cuenta ya que cuando lo puse pues... por saber si podría ponerme otro

Newbie

Hola, me gustaría saber si puedo cambiar el nombre de mi cuenta ya que cuando lo puse pues... por saber si podría ponerme otro

MaríaCamila

Roadie

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Changing country settings

Could someone please tell me how to change my country setting ? I was a Premium member, wanting to change my payment details but my current card didn't match my country listed on my account. I cancelled my Premium subscription thinking I would be abl...

Casual Listener

Could someone please tell me how to change my country setting ? I was a Premium member, wanting to change my payment details but my current card didn't match my country listed on my account. I cancel...

Maxim

Spotify Star

822 Views

5 replies

0 likes

Premium
  • 822 Views
  • 5 replies
  • 0 likes

Facebook error and email error

I'M not able to login to my Spotify account neither through Facebook nor through my email. First it appears to open and then suddenly it displays "unable to login. Your password or username must be incorrect". This problem has been persisting since 3...

Newbie

I'M not able to login to my Spotify account neither through Facebook nor through my email. First it appears to open and then suddenly it displays "unable to login. Your password or username must be i...

Robert_W

Community Legend

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Discord not showing songs that I'm listening to

I have my discord and spotify connected, and I enabled "Show spotify as your status" yet while all my friends have "Listening to discord" and options that come with it, mine is just "Playing discord" and doesn't have any options

Newbie

I have my discord and spotify connected, and I enabled "Show spotify as your status" yet while all my friends have "Listening to discord" and options that come with it, mine is just "Playing dis...

1020 Views

0 replies

0 likes

  • 1020 Views
  • 0 replies
  • 0 likes

Email change.

Hello, I recently deleted my facebook and would like to also delete the email that was associated with it. I realized that my spotify was still on that email so I attempted to change it. The only option that comes up is "you can change your email thr...

Visitor

Hello,   I recently deleted my facebook and would like to also delete the email that was associated with it. I realized that my spotify was still on that email so I attempted to change it. The...

Maxim

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Not able to login from android app

I've been trying to login from the spotify app but it just keep showing me logging in and then again log in sign...even i change my credentials but still it is not workingIt is perfectly working when i logged in from the site

Casual Listener

I've been trying to login from the spotify app but it just keep showing me logging in and then again log in sign...even i change my credentials but still it is not working It is perfectly working wh...

0nxhknrlgs6vgtw

Casual Listener

804 Views

4 replies

0 likes

  • 804 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playstation Problem

I want to link my premium Spotify account with my Sony Entertainment account, but when I try to log in it says: "Your account is already connected to another Sony Entertainment account." - I've tried now to disconnect every connection to my Spotify a...

Newbie

I want to link my premium Spotify account with my Sony Entertainment account, but when I try to log in it says: "Your account is already connected to another Sony Entertainment account." - I've tried...

SergioDavid

Roadie

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

No puedo enlazar cuenta de facebook

Tengo mi cuenta de spotify, la había creado con un facebook que ya borré. Puedo entrar aún a la cuenta, pero no me deja vincularla con mi nuevo facebook, al menos quisiera cambiar mi nombre de usuario pues son numeros que no puedo recordar.

Visitor

Tengo mi cuenta de spotify, la había creado con un facebook que ya borré. Puedo entrar aún a la cuenta, pero no me deja vincularla con mi nuevo facebook, al menos quisiera cambiar mi nombre de usuari...

osornios

Spotify Star

490 Views

1 replies

0 likes

Account
Login
  • 490 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change my country settings

On a free account which is not letting me change my country settings.

Newbie

On a free account which is not letting me change my country settings.

Luke

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch shuffle on and off

I can't seem to change this some albums play straight through others stay on shuffle. Help!

Newbie

I can't seem to change this some albums play straight through others stay on shuffle. Help!

SergioDavid

Roadie

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

I am unable to log in to my account from my phone and desktop. It briefly goes to my music page and then jumps back to the log in screen with error message "User name or password is incorrect- error code 3" I've had the same account for a while, and ...

Newbie

I am unable to log in to my account from my phone and desktop. It briefly goes to my music page and then jumps back to the log in screen with error message "User name or password is incorrect- error ...

SergioDavid

Roadie

484 Views

1 replies

1 likes

  • 484 Views
  • 1 replies
  • 1 likes

Invitación no completada

Hola.me pueden ayudar? Estoy viviendo con mis familiares por lo que me too me envió invitación para Spotify Premium familiar. Todo va bien en a suscripción pero al final me manda un mensaje de que sólo puedo cambiar de plan una vez al año. El detalle...

Newbie

Hola.me pueden ayudar? Estoy viviendo con mis familiares por lo que me too me envió invitación para Spotify Premium familiar. Todo va bien en a suscripción pero al final me manda un mensaje de que só...

osornios

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes