Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 359 Views
  • 0 replies
  • 6 likes
  • Security
  • 359 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438883 Views
  • 970 replies
  • 108 likes
  • Account
  • 438883 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194884 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194884 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106705 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106705 Views
  • 70 replies
  • 11 likes

Friend Feed dead

There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?

  • Music Fan
  • There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?
  • Yngvard
  • Music Fan
  • 803 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 803 Views
  • 4 replies
  • 1 likes

What happend to my account ?

guys i have a serious problem suddenly my account name changed my playlists one even my family account subscripton is gone is some one usin my account i need urgent help pls

P_20180416_235953.jpg P_20180417_000752.jpg P_20180416_235943.jpg P_20180416_235930.jpg
  • Casual Listener
  • guys i have a serious problem suddenly my account name changed my playlists one even my family account subscripton is gone is some one usin my account i need urgent help pls     ...
  • portakalfrog
  • Casual Listener
  • 394 Views
  • 3 replies
  • 0 likes
  • Account
  • 394 Views
  • 3 replies
  • 0 likes

Problem with e-mail update - premium membership

It's a long time since I have changed my Facebook's email but it hasn't been updated in Spotify. I just used my credit card for premium membership but the mail got sent to my old email address. So, I didn't get the mail notification from premium memb...

  • Newbie
  • It's a long time since I have changed my Facebook's email but it hasn't been updated in Spotify. I just used my credit card for premium membership but the mail got sent to my old email address. So, I...
  • Noah
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Can't login offline.

I'm a Marine, currently deployed and I just want to be able to hear my music. I got logged out of my account somehow and can't log back in, being that there are no cellphone towers nearby. Is there anything that can be done?

  • Newbie
  • I'm a Marine, currently deployed and I just want to be able to hear my music.  I got logged out of my account somehow and can't log back in, being that there are no cellphone towers nearby.&nbsp...
  • Noah
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kann kein Geräte-Kennwort festlegen.

Hallo, Ich möchte mein Spotify mitg einem Gerät via Gerätepasswort verbinden.Wenn ich mir über die Option Gerätepasswort festlegen eins erstellen möchte, kommt immer diese Fehlermeldung:"Leider war deine E-Mail-Adresse nicht verfügbar. Bitte melde di...

  • Newbie
  • Hallo,   Ich möchte mein Spotify mitg einem Gerät via Gerätepasswort verbinden. Wenn ich mir über die Option Gerätepasswort festlegen eins erstellen möchte, kommt immer diese Fehlermeldung: ...
  • julees229
  • Newbie
  • 2140 Views
  • 3 replies
  • 0 likes
  • 2140 Views
  • 3 replies
  • 0 likes

Superuser Contribution New non-FB account prevents me from logging in on old FB-account

Hello Bit of a complicated problem, but here goes: I just made a new account using my e-mail adress. Up until now I used an account through Facebook, with all my saved albums on it. On this new account, I made a connection to Facebook to view my frie...

  • Casual Listener
  • Hello   Bit of a complicated problem, but here goes:   I just made a new account using my e-mail adress. Up until now I used an account through Facebook, with all my saved albums on it....
  • Lau13
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 376 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I combine two different accounts to just one

When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop but not on my phone?

  • Casual Listener
  • When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop b...
  • vallygrrl_59
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • Account
  • 598 Views
  • 2 replies
  • 0 likes

Please remove my spotify account

Hello, I forgot the email of my second spotify account and it has premium on it. I want to get rid of the premium, but I don't know my email so I can't log in and because of that I can't get rid of premium. Could you please remove my account or atlea...

  • Newbie
  • Hello,   I forgot the email of my second spotify account and it has premium on it.  I want to get rid of the premium, but I don't know my email so I can't log in and because of that I ca...
  • kejt_
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 330 Views
  • 1 replies
  • 0 likes

Facebook

I changed my facebook email, but on Spotify I get the old email. Does this matter or not? BTW, I created the account with Facebook.Thanks!

  • Newbie
  • I changed my facebook email, but on Spotify I get the old email. Does this matter or not? BTW, I created the account with Facebook. Thanks!
  • kejt_
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes

can't loggin

i can't remember what email adress is the one from spotify and i forgot my passwort.

  • Visitor
  • i can't remember what email adress is the one from spotify and i forgot my passwort. 
  • kejt_
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can add payment method?

Can anyone help me about payment method. I can’t add any cards on my Spotify account.

  • Casual Listener
  • Can anyone help me about payment method. I can’t add any cards on my Spotify account.
  • tonyryan294
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Behind the lyrics

Hi, I have some troubles with the Behind the lyrics option : the problem is simple, I d’ont have this option. I have linked my genius x Spotify accounts but nothing happened. Spotify is running on version 8.4.49 and my iPhone X on 11.2.5. Of courses ...

  • Casual Listener
  • Hi, I have some troubles with the Behind the lyrics option : the problem is simple, I d’ont have this option.  I have linked my genius x Spotify accounts but nothing happened.  Spotify is...
  • LoanMarques
  • Casual Listener
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

How do I log out from my account on the mobile app?

Am I blind or is there no possibility to og out on my Spotify mobile app and let someone else log in with another account? Now I reinstalled Spotify tp solve that though, but I still would like to know what I am missing.

  • Newbie
  • Am I blind or is there no possibility to og out on my Spotify mobile app and let someone else log in with another account? Now I reinstalled Spotify tp solve that though, but I still would like to kn...
  • ModMagni
  • Newbie
  • 244317 Views
  • 22 replies
  • 3 likes
  • Login
  • 244317 Views
  • 22 replies
  • 3 likes

Family account can't use spotify connect

Hi everyone, We have a family account for my wife and me.In the house we hase a Marantz Amplificador with spotify connect and a box with android google cast.On my personnal account i can see and use the marantz connect function (even if i am at home ...

  • Newbie
  • Hi everyone,  We have a family account for my wife and me. In the house we hase a Marantz Amplificador with spotify connect and a box with android google cast. On my personnal account ...
  • hej_martin
  • Newbie
  • 434 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 434 Views
  • 1 replies
  • 0 likes

Arists Profile

Hello, I am an artist an dust released a track through cdbaby. My name is the same name as another artist and it released my single under their spotify artist profile. Who can I contact to have this corrected. Thanks for any help.

  • Newbie
  • Hello,   I am an artist an dust released a track through cdbaby. My name is the same name as another artist and it released my single under their spotify artist profile. Who can I contact to h...
  • Bethany_Dawn
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs disappearing

Hello!I have dowloaded songs into my SD card and all of them disappeared this morning. What is wrong? I have been paying premium purposely for this so i can play my music playlist everywhere i go OFFLINE. Now this is no longer serving my needs. Pleas...

  • Casual Listener
  • Hello! I have dowloaded songs into my SD card and all of them disappeared this morning. What is wrong? I have been paying premium purposely for this so i can play my music playlist everywhere i go O...
  • AnaBanana1
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changer de pays

Bonjour,j'ignore pourquoi mais Spotify me localise aux USA alors que je suis au Québec.Résultat je ne peux me connecter à l'application car au bout de 14 jours je suis considéré comme à l'étranger alors que cela n'est pas vrai! Je n'ai pas bouger!J'e...

  • Newbie
  • Bonjour, j'ignore pourquoi mais Spotify me localise aux USA alors que je suis au Québec. Résultat je ne peux me connecter à l'application car au bout de 14 jours je suis considéré comme à l'étrange...
  • SergioDavid
  • Roadie
  • 751 Views
  • 1 replies
  • 0 likes
  • Free
    Login
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot enter a new member even when Premium allows up to 5 people in my account

Who can I contact to solve this problem?I want to add one more member even if I have to pay a bit more. My two daughters are already invited but I cannot register another mail to invite my sister who is coming to live with us

  • Newbie
  • Who can I contact to solve this problem? I want to add one more member even if I have to pay a bit more. My two daughters are already invited but I cannot register another mail to invite my sister w...
  • SergioDavid
  • Roadie
  • 716 Views
  • 1 replies
  • 0 likes
  • Premium
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution Captcha On Spotify Web Player!

Hello, so I myself enjoy the use of VPN networks. They keep me protected. Today, as I signed into spotify web player, I stumble on a captcha, many times it tells me to solve it. Frustration is over the roof with this**bleep**, paying premium customer...

  • Newbie
  • Hello, so I myself enjoy the use of VPN networks. They keep me protected. Today, as I signed into spotify web player, I stumble on a captcha, many times it tells me to solve it. Frustration is over t...
  • SergioDavid
  • Roadie
  • 1084 Views
  • 1 replies
  • 4 likes
  • Account
  • 1084 Views
  • 1 replies
  • 4 likes

Superuser Contribution Contraseña

Buenos días.Tengo una cuenta premium y no recuerdo pasword ni email asociado para recuperararla.Como puedo obtenerla. Gracias

  • Newbie
  • Buenos días. Tengo una cuenta premium y no recuerdo pasword ni email asociado para recuperararla. Como puedo obtenerla. Gracias
  • SergioDavid
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • Premium
  • 321 Views
  • 1 replies
  • 0 likes