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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4149 Views
  • 0 replies
  • 9 likes
  • Security
  • 4149 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462638 Views
  • 974 replies
  • 110 likes
  • Account
  • 462638 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204712 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204712 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112693 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112693 Views
  • 72 replies
  • 12 likes

Think someone hacked/was using my account...

I opened my spotify app and it said my music was being played on a Huawei phone, and playing an artist I had never heard. I tried to wrestle to playing on my phone for a bit, and there was some back and forth. This leads me to believe that someone ha...

  • Newbie
  • I opened my spotify app and it said my music was being played on a Huawei phone, and playing an artist I had never heard. I tried to wrestle to playing on my phone for a bit, and there was some back ...
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Can't launch webplayer

I am trying to launch the webplayer on my computer. I have done this every day for months and all of a sudden today it asks me to LOG IN, and when I click LOG IN it goes to a black screen. I have a premium account and it works fine on my phone so I a...

  • Newbie
  • I am trying to launch the webplayer on my computer. I have done this every day for months and all of a sudden today it asks me to LOG IN, and when I click LOG IN it goes to a black screen. I have a p...
  • Desamii
  • Newbie
  • 322 Views
  • 1 replies
  • 0 likes
  • Login
  • 322 Views
  • 1 replies
  • 0 likes

Transferring account to new account in middle of subscription

I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-new account? Would I then also get the remaining time...

  • Visitor
  • I got my "12 months for the price of 10" subscription running from december, now out of few different concerns and reasons I was thinking is it possible to transfer my music and playlists to brand-ne...
  • 브라이언
  • Regular
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled sub at the right time last month, still been charged...

So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and needed to go on the website and do some things. So i...

  • Music Fan
  • So renewal date came around, i decided i'd had enough of paying for something i rarely use anymore, so i sent to stop sub text and got a confirmation through saying i'd cancelled my sub payment and n...
  • Walkertom14
  • Newbie
  • 1563 Views
  • 12 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1563 Views
  • 12 replies
  • 0 likes

Solved!! I cannot change my account's location country (premium account)

I have a premium account and I moved to another country. I want to update my country settings and the dropdown menu for the country is locked in my profile. So I cannot change my account's location. When I follow the following Help for Premium users ...

  • Casual Listener
  • I have a premium account and I moved to another country. I want to update my country settings and the dropdown menu for the country is locked in my profile. So I cannot change my account's location. ...
  • 브라이언
  • Regular
  • 851 Views
  • 3 replies
  • 0 likes
  • Account
  • 851 Views
  • 3 replies
  • 0 likes

Premium Account Cancellation

Hi, I'm using Spotify Premium with mobile operator campaign (Vodafone Turkey) and I couldn't cancel my subscription. When I talked mobile operator customer representative, she said that they can't help with this issue, only Spotify can handle members...

  • Newbie
  • Hi, I'm using Spotify Premium with mobile operator campaign (Vodafone Turkey) and I couldn't cancel my subscription. When I talked mobile operator customer representative, she said that they can't he...
  • 브라이언
  • Regular
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Change username

Hello all, I created my account without the intent of keeping it. It was a sort of test-drive of the application for me, and I wanted to see what it would offer. Now, I love the app and use it daily!However, I'm stuck with this username that I create...

  • Casual Listener
  • Hello all,   I created my account without the intent of keeping it.  It was a sort of test-drive of the application for me, and I wanted to see what it would offer.  Now, I love the ...
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
  • 294 Views
  • 1 replies
  • 0 likes

Connected on stranger devices

Hello, I would like a help, I have been observing that at the time, there are other devices connected to my account that I have never seen because I never passed my spotify account to another person, usually I log in to my account and it appears that...

  • Casual Listener
  • Hello, I would like a help, I have been observing that at the time, there are other devices connected to my account that I have never seen because I never passed my spotify account to another person,...
  • Maxim
  • Spotify Star
  • 743 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 743 Views
  • 1 replies
  • 0 likes

Spotify profile picture

Sick of my picture on Spotify. How do I change my spotify profile picture to my instagram picture (instead of my facebook picture)?

  • Newbie
  • Sick of my picture on Spotify.  How do I change my spotify profile picture to my instagram picture (instead of my facebook picture)?
  • fipper-us
  • Newbie
  • 1876 Views
  • 2 replies
  • 0 likes
  • 1876 Views
  • 2 replies
  • 0 likes

Como posso trocar o responsavel pelos pagamentos na conta familia?

Queria trocar o responsavel pelos pagamentos da conta sem ter que desfaze-la. Obrigado

  • Newbie
  • Queria trocar o responsavel pelos pagamentos da conta sem ter que desfaze-la. Obrigado  
  • Bittencourt
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Canceled subscription still charged me $9.99 USD. No response from support.

On 3/5/12, I had logged in to cancel my trial subscription of Spotify before I was charged for it again. Then, on 3/6/12, I received an email saying that I was charged $9.99, anyway. I logged in again, and for some reason my account is acting as if i...

  • Newbie
  • On 3/5/12, I had logged in to cancel my trial subscription of Spotify before I was charged for it again. Then, on 3/6/12, I received an email saying that I was charged $9.99, anyway. I logg...
  • osornios
  • Spotify Star
  • 52335 Views
  • 279 replies
  • 26 likes
  • 52335 Views
  • 279 replies
  • 26 likes

Can't click "accept invitation" in email for spotify family

Recieved the email with the spotify family code to upgrade a family member to premium however in th email there is an "accept invitation" button I cannot click. I have searched for another place to enter this code in the family member's acocunt I wan...

  • Newbie
  • Recieved the email with the spotify family code to upgrade a family member to premium however in th email there is an "accept invitation" button I cannot click. I have searched for another place to e...
  • liam49
  • Newbie
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo realizar el pago premium familiar

Hola tengo TARJETA DE DEBIDO Internacional y No Puedo Realizar la subcripción de la prima del plan de de Familiares, CUANDO agrego La Información de Mi Venta solicitada Aparece; Ups, Parece Que tu Tarjeta o Proveedor de Pago estan teniendo Un Mal Día...

  • Newbie
  • Hola tengo TARJETA DE DEBIDO Internacional y No Puedo Realizar la subcripción de la prima del plan de de Familiares, CUANDO agrego La Información de Mi Venta solicitada Aparece;  Ups, Parece Que...
  • roipeker
  • Newbie
  • 1862 Views
  • 11 replies
  • 1 likes
  • Subscription
  • 1862 Views
  • 11 replies
  • 1 likes

Change the Country to my account

Dears,I live in Italy and my mobile is connected to an Italy mobile provider.. unfortunatelly my company have an internet provider that is located in Netherlands. Each time that I connect from the web browser at work to listen music ... it automatica...

  • Newbie
  • Dears, I live in Italy and my mobile is connected to an Italy mobile provider.. unfortunatelly my company have an internet provider that is located in Netherlands. Each time that I connect from the ...
  • dmgirl
  • Newbie
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

account hacked

Please, could you help me? My account got hacked and they deleted every saved song since january from my account, deleted my lists, changed profile picture, did a troll songlist.My account is connected with facebook and I can't change my password som...

  • Casual Listener
  • Please, could you help me? My account got hacked and they deleted every saved song since january from my account, deleted my lists, changed profile picture, did a troll songlist. My account is conne...
  • Ismo_Palviainen
  • Casual Listener
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Unable to Play / Access Denied for Certain Albums / Songs on All Platforms.

I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listening to her music, so I bought a premium account in ...

  • Casual Listener
  • I have a girlfriend in the UK, and I am in the US. She visited for 3 months and I used her Spotify account while she was here, loved her music and playlists. When she left I wanted to continue listen...
  • robertdegange
  • Newbie
  • 2589 Views
  • 3 replies
  • 0 likes
  • 2589 Views
  • 3 replies
  • 0 likes

Solved!! Please ADD Tennis Court FLUME REMIX

Hello all,i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?

  • Newbie
  • Hello all, i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?
  • xombie
  • Newbie
  • 10742 Views
  • 4 replies
  • 8 likes
  • Other
  • 10742 Views
  • 4 replies
  • 8 likes

Comment rechercher un compte premium a partir d'une CB

Comment rechercher un compte premium a partir d'une CB ?? Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...

  • Casual Listener
  • Comment rechercher un compte premium a partir d'une CB ??   Je paye un compte mais ne sais pas pour qui, j'aimerai l'annuler...
  • GillianDelvigne
  • Composer
  • 2411 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2411 Views
  • 3 replies
  • 0 likes

Spotify premium cant be purchase in this app

Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying spottify cant be purchase in this app. What just ha...

  • Casual Listener
  • Im using iphone5. I just recently subscribe to premium with my card. I didnt recieve any reciept being mailed. My account still in free version. As i tap the premium button i got this message saying ...
  • Zaiyanjafry
  • Newbie
  • 10100 Views
  • 10 replies
  • 4 likes
  • 10100 Views
  • 10 replies
  • 4 likes