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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103774 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103774 Views
  • 70 replies
  • 10 likes

Recalling Last.fm user name

Hello,I have a huge problem and I don't know how to overcome it. Couple of weeks ago I made a new last.fm account on a new e-mail and connected it with my spotify. Sadly, I can't remember either of those logins (yes, I have an air tunnel inside my he...

  • Casual Listener
  • Hello, I have a huge problem and I don't know how to overcome it. Couple of weeks ago I made a new last.fm account on a new e-mail and connected it with my spotify. Sadly, I can't remember either of...
  • Bethany_Dawn
  • Community Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • Account
  • 595 Views
  • 1 replies
  • 0 likes

Solved!! Que hacer después de pagar en el oxxo

Acabo de realizar el pago en el oxxo, pero no me llega ningún código ni nada, que puedo hacer?

  • Newbie
  • Acabo de realizar el pago en el oxxo, pero no me llega ningún código ni nada, que puedo hacer?
  • Damianl
  • Newbie
  • 46563 Views
  • 27 replies
  • 22 likes
  • 46563 Views
  • 27 replies
  • 22 likes

Facebook login

Hi!I want to delete my Facebook page, but my Facebook login is also my Spotify login. How can I switch to an email login? I do not want to mess up my account, because I'm a premium user. Thanks!

  • Visitor
  • Hi! I want to delete my Facebook page, but my Facebook login is also my Spotify login. How can I switch to an email login? I do not want to mess up my account, because I'm a premium user.   T...
  • Ildiko
  • Casual Listener
  • 487 Views
  • 1 replies
  • 0 likes
  • Login
  • 487 Views
  • 1 replies
  • 0 likes

Solved!! how do I search within a record label?

Quite a while ago I knew how to search within a record label.... can someone remind me please!?

  • Newbie
  • Quite a while ago I knew how to search within a record label.... can someone remind me please!?  
  • Jazzwhatever
  • Community Legend
  • 56382 Views
  • 29 replies
  • 3 likes
  • 56382 Views
  • 29 replies
  • 3 likes

Playlists disappeared

Hello,Recently all of my playlists disappeared completely. I had multiple playlists that included years of compiled music. These included:Strictly EDMSnowboardingHardChillAny help would be appreciated.

  • Casual Listener
  • Hello, Recently all of my playlists disappeared completely. I had multiple playlists that included years of compiled music. These included: Strictly EDM Snowboarding Hard Chill Any help w...
  • Dvdmatsunaga
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • Account
  • 383 Views
  • 2 replies
  • 0 likes

closing accounts

i have 3 accounts one associated with my face book one i made and an artists account.i want to close all but my artist account. they all have the same name i would like to close the other 2 will that affect my artist account?

  • Newbie
  • i have 3 accounts one associated with my face book one i made and an artists account. i want to close all but my artist account. they all have the same name i would like to close the other 2 will th...
  • feelikeastrangr
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

premium

I am paying for premium but on my account it says I am a free subscriber.

  • Casual Listener
  • I am paying for premium but on my account it says I am a free subscriber. 
  • Desvmurphy
  • Casual Listener
  • 622 Views
  • 4 replies
  • 0 likes
  • 622 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution ¿Como veo mi dirección? Premium Familiar

Tengo la opción de Premium Familiar, pero me mude hace poco y quería cambiar la dirección de residencial y no se donde esta la opción de editar eso, de igual forma los que están conmigo lo puedan cambiar

  • Casual Listener
  • Tengo la opción de Premium Familiar, pero me mude hace poco y quería cambiar la dirección de residencial y no se donde esta la opción de editar eso, de igual forma los que están conmigo lo puedan cam...
  • BetoGuerrero
  • Casual Listener
  • 121726 Views
  • 111 replies
  • 7 likes
  • Account
    Premium
  • 121726 Views
  • 111 replies
  • 7 likes

Can't Connect to Facebook

Hi, When trying to connect my Spotify to my Facebook page I'm getting the below error. Account overviewSorry there has been a temporary error, please try again later. I've removed the spotify APP from facebook and tried to reconnect them both but sti...

  • Regular
  • Hi,   When trying to connect my Spotify to my Facebook page I'm getting the below error.   Account overview Sorry there has been a temporary error, please try again later.   I'v...
  • vi5sa63jw2o02ex
  • Regular
  • 441 Views
  • 4 replies
  • 0 likes
  • 441 Views
  • 4 replies
  • 0 likes

Superuser Contribution No me acepta la tarjeta de crédito cabal

Hola, yo ingrese los números de la tarjeta y dice que no es una tarjeta, yo creo que capaz no acepten esa tarjeta. Podrían confirmarme si la aceptan o si es un problema mío. Gracias

  • Newbie
  • Hola, yo ingrese los números de la tarjeta y dice que no es una tarjeta, yo creo que capaz no acepten esa tarjeta. Podrían confirmarme si la aceptan o si es un problema mío. Gracias
  • MaríaCamila
  • Roadie
  • 1521 Views
  • 1 replies
  • 0 likes
  • 1521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

I'll sign in with an email in the app. I have entered the email and password correctly but after loading, it still on page log in. What should I do ?

  • Newbie
  • I'll sign in with an email in the app. I have entered the email and password correctly but after loading, it still on page log in. What should I do ?
  • Melody
  • Spotify
  • 356 Views
  • 1 replies
  • 0 likes
  • Login
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Es posible cambiar el nombre de la cuenta?

Hola, me gustaría saber si puedo cambiar el nombre de mi cuenta ya que cuando lo puse pues... por saber si podría ponerme otro

  • Newbie
  • Hola, me gustaría saber si puedo cambiar el nombre de mi cuenta ya que cuando lo puse pues... por saber si podría ponerme otro
  • MaríaCamila
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution login with user id and facebook account

I signed up with my facebook account but I want to log in with the user / mail option and I dnt know what my id and password are

  • Casual Listener
  • I signed up with my facebook account but I want to log in with the user / mail option and I dnt know what my id and password are  
  • Melody
  • Spotify
  • 776 Views
  • 3 replies
  • 0 likes
  • 776 Views
  • 3 replies
  • 0 likes

Solved!! student discount

I am currently enjoying the offer where i pay 0.99 cents per month for the first three months but it is going to end beginning of march how do i make sure it transfer onto the student discount and not make me pay 9.99$? I am a UC student meaning i do...

  • Visitor
  • I am currently enjoying the offer where i pay 0.99 cents per month for the first three months but it is going to end beginning of march how do i make sure it transfer onto the student discount and no...
  • user-removed
  • Not applicable
  • 736 Views
  • 2 replies
  • 0 likes
  • 736 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot book Premium with my Spotify account!

Hello everyone, I was using my account with the free version for a while now. I already had premium subscribed before that. Now I want to book the premium version again, but I can only choose the family version, the student version, or the 1 year pai...

  • Visitor
  • Hello everyone,   I was using my account with the free version for a while now. I already had premium subscribed before that. Now I want to book the premium version again, but I can only choos...
  • Melody
  • Spotify
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trouble logging into account on android

Hi there, Ive been using Spotify for quite a while on my google pixel, and it's been working great, but this morning I tried to start Spotify, and my account was logged out. I didn't think much of it, and tried to log in again, and it says my account...

  • Casual Listener
  • Hi there,   Ive been using Spotify for quite a while on my google pixel, and it's been working great, but this morning I tried to start Spotify, and my account was logged out.  I didn't t...
  • Melody
  • Spotify
  • 418 Views
  • 3 replies
  • 0 likes
  • Account
  • 418 Views
  • 3 replies
  • 0 likes

Exs terrible taste in music

I use to let my ex use my Spotify and he use to listen to a ton of music that I absolutely hate. How do I get these artists/ genres out of my suggested music/ discover weekly?

  • Newbie
  • I use to let my ex use my Spotify and he use to listen to a ton of music that I absolutely hate. How do I get these artists/  genres out of my suggested music/ discover weekly?
  • Nightslash360
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 330 Views
  • 1 replies
  • 0 likes

Cant login on Android phone (Xiaomi Max 2)

Hi, i cant login on my android phone (xiaomi max 2). It just shows "logging in" and then back to "login". Yes i have the latest version of the app. No problems logging in on chrome or pc. Pls advise? Thks!

  • Newbie
  • Hi, i cant login on my android phone (xiaomi max 2). It just shows "logging in" and then back to "login". Yes i have the latest version of the app. No problems logging in on chrome or pc. Pls advise?...
  • Nightslash360
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • Login
  • 384 Views
  • 1 replies
  • 0 likes

Paguei a conta com cartão, porém minha cona virou free

Bom Dia! Uso de Spotify premium há 5 meses, e sempre foi debitado no cartão. Esse mês eu recebi um e-mail de que o meu cartão estava atrasado mesmo tendo pago e a minha conta virou free. No menu de recibos consta que foi pago, já saí e entrei da cont...

  • Newbie
  • Bom Dia! Uso de Spotify premium há 5 meses, e sempre foi debitado no cartão. Esse mês eu recebi um e-mail de que o meu cartão estava atrasado mesmo tendo pago e a minha conta virou free.  No me...
  • Bittencourt
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes