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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Pavlis
  • Newbie
  • 281587 Views
  • 826 replies
  • 84 likes
  • Account
  • 281587 Views
  • 826 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133931 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133931 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75975 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75975 Views
  • 63 replies
  • 8 likes

Premium not working

Hi, my premium doesn't seem to work on my phone even though i have it. What's the problem?

  • Newbie
  • Hi, my premium doesn't seem to work on my phone even though i have it. What's the problem?
  • madmadmaaaaad
  • Newbie
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Problemes reconnaissance de compte premium

Bonjour j'ai creer un compte famillial et j'ai un problemes avec celui-ci. En effet sur mon compte a moi ( je suis le gestionnaire ) il ne reconnais pas mon acces premium. Cependant sur le compte de mes 2 freres il reconnais leur premium et tout fonc...

  • Newbie
  • Bonjour j'ai creer un compte famillial et j'ai un problemes avec celui-ci.  En effet sur mon compte a moi ( je suis le gestionnaire ) il ne reconnais pas mon acces premium. Cependant sur le comp...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Suddenly songs from playlist are "not supported on your country"

Hi,I have a premium account because I travel on business each week an thought it is a good way to listen to music. Now I realize that songs all of a sudden that have worked before in my playlist, make problems now in some countries and dont work anym...

  • Visitor
  • Hi, I have a premium account because I travel on business each week an thought it is a good way to listen to music. Now I realize that songs all of a sudden that have worked before in my playlist, m...
  • xavierdevynck
  • Newbie
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Signed up for 30day trial

Hi I signed up for the 30 day trial as advertised and my account is showing only 7 days. How can I fix this?

  • Newbie
  • Hi I signed up for the 30 day trial as advertised and my account is showing only 7 days. How can I fix this? 
  • nataliebelsha
  • Regular
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

"Rejoin Premium for 3 months for 9.99" - overcharged using gift card.

Have been getting emails from Spotify to 'Rejoin Premium for 3 months for 9.99'. So I rushed to sign up yesterday since the offer expired on 12/31 - followed my email link, clicked the '9.99/3 months' banner, logged in to my existing account, paid wi...

  • Casual Listener
  • Have been getting emails from Spotify to 'Rejoin Premium for 3 months for 9.99'. So I rushed to sign up yesterday since the offer expired on 12/31 - followed my email link, clicked the '9.99/3 months...
  • Samuel31
  • Newbie
  • 25412 Views
  • 6 replies
  • 3 likes
  • Premium
  • 25412 Views
  • 6 replies
  • 3 likes

Someone hacked my account and deleted all my playlists

Hi,Someone hacked in to my account a few days ago, and i already changed my password and pressed the 'log out on all accounts' buttom at the settings page. But unfortunately, this person is still using my account and deleted all my playlists. Can you...

  • Newbie
  • Hi, Someone hacked in to my account a few days ago, and i already changed my password and pressed the 'log out on all accounts' buttom at the settings page. But unfortunately, this person is still u...
  • teosum
  • Regular
  • 299 Views
  • 2 replies
  • 0 likes
  • Security
  • 299 Views
  • 2 replies
  • 0 likes

Account Hacked

Please help me! Im a premium customer my username is cingq, the email address registered is . I have been trying to access my account but seems someone else's profile is in my account. I see his name, but when I reset the password my email is linked ...

  • Newbie
  • Please help me! Im a premium customer my username is cingq, the email address registered is <removed sensitive information>. I have been trying to access my account but seems someone else's pro...
  • teosum
  • Regular
  • 288 Views
  • 2 replies
  • 0 likes
  • Account
  • 288 Views
  • 2 replies
  • 0 likes

Error code 040

Spoiler (Highlight to read) I can't log in since two days and I don't know why...

  • Newbie
  •   I can't log in since two days and I don't know why... 
  • Noah
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Login
  • 299 Views
  • 1 replies
  • 0 likes

Spotify security issues with premium service - Beware-

I have had some serious issues and figured I would include them here since email response is very poor with spotify support. I have included my correspondence below so that others can take precautions that this does not happen to them. I used their c...

  • Newbie
  •         I have had some serious issues and figured I would include them here since email response is very poor with spotify support.   I have included my correspondence...
  • teosum
  • Regular
  • 2194 Views
  • 3 replies
  • 3 likes
  • Security
  • 2194 Views
  • 3 replies
  • 3 likes

My playlists and family subscription have disappeared

I was listening to music and another song I'd never heard of overided what I was playing. Then my app kicked me out. So I logged back in and all of my playlists were gone and it wasn't registering that I have or ever had a premium or family subscript...

  • Visitor
  • I was listening to music and another song I'd never heard of overided what I was playing. Then my app kicked me out. So I logged back in and all of my playlists were gone and it wasn't registering th...
  • Noah
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Resetar perfil

Existe alguma forma de resetar o perfil do spotify, para que reinicie meu gosto musical?

  • Casual Listener
  • Existe alguma forma de resetar o perfil do spotify, para que reinicie meu gosto musical?
  • Bittencourt
  • Spotify Star
  • 44214 Views
  • 11 replies
  • 1 likes
  • 44214 Views
  • 11 replies
  • 1 likes

Premium Subscription Showing Free

I see that they say the problem is fixed. My account on my Mac and Iphone 6 is still showing FREE. I deleted and reinstalled spotify and this did not work. I pay for the family plan. Thank you, Tori

  • Regular
  • I see that they say the problem is fixed. My account on my Mac and Iphone 6 is still showing FREE. I deleted and reinstalled spotify and this did not work. I pay for the family plan.     ...
  • Dod1123
  • Casual Listener
  • 2881 Views
  • 17 replies
  • 9 likes
  • Premium
  • 2881 Views
  • 17 replies
  • 9 likes

Superuser Contribution All music and playlists disappeared

I just got back from a trip in asia and when i tried to start my spotify, i not only had to reset my password, all of my music and playlists were gone. Any ideas on how i can get them back?

  • Newbie
  • I just got back from a trip in asia and when i tried to start my spotify, i not only had to reset my password, all of my music and playlists were gone. Any ideas on how i can get them back?
  • ZullyB
  • Roadie
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo entrar a ninguna cuenta de spotify en mi computadora

descarge la aplicacion en mi laptop pero no me quiere abrir ninguna cuenta, ni siquiera la premium, simplemente no me abre nada.

  • Newbie
  • descarge la aplicacion en mi laptop pero no me quiere abrir ninguna cuenta, ni siquiera la premium, simplemente no me abre nada.
  • ZullyB
  • Roadie
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Superuser Contribution No es posible unirte a este plan familiar

Me han anadido a un plan familiar. Al darle al boton "Aceptar invitacion" del email automatico que me ha llegado de Spotify, llego a una landing en la que tengo que completar mis datos y los de la vivienda. Cuando lo completo me sale un pop-up en el ...

  • Newbie
  • Me han anadido a un plan familiar. Al darle al boton "Aceptar invitacion" del email automatico que me ha llegado de Spotify, llego a una landing en la que tengo que completar mis datos y los de la vi...
  • ZullyB
  • Roadie
  • 1018 Views
  • 1 replies
  • 1 likes
  • 1018 Views
  • 1 replies
  • 1 likes

Spotify account page not opening?

When I go to open my account on Spotify, I get a message saying: www.spotify.com is currently unable to handle this request. Anybody else with this problem? It happens on mobile and desktop.

  • Casual Listener
  • When I go to open my account on Spotify, I get a message saying: www.spotify.com  is currently unable to handle this request. Anybody else with this problem? It happens on mobile and deskto...
  • Noah
  • Spotify Star
  • 1683 Views
  • 9 replies
  • 1 likes
  • 1683 Views
  • 9 replies
  • 1 likes

Multiple Devices That Aren't Mine

I opened my Spotify desktop application this morning to find five Playstations on my account that are not mine. Any ideas as to how this happened and if I can get rid of them? I already changed my password and signed out of Spotify on all platforms.

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  • Newbie
  • I opened my Spotify desktop application this morning to find five Playstations on my account that are not mine. Any ideas as to how this happened and if I can get rid of them? I already changed my pa...
  • Maxim
  • Spotify Star
  • 988 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Security
  • 988 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu account not working

Everytime I go to connect my Spotify with Hulu it leads me to a page that says "Page not found". Help!!! I just want to use hulu

  • Newbie
  • Everytime I go to connect my Spotify with Hulu it leads me to a page that says "Page not found". Help!!! I just want to use hulu
  • Rising-shiva
  • Newbie
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Solved!! 2 tracks - 2 accounts.

Hello there! Not very long ago my request to become "Spotify Artist" was approved and I have some problems with it. The funniest part is that before becoming artist, I had 2 releases and Spotify created two accounts. At the moment, the one, which is ...

  • Newbie
  • Hello there!   Not very long ago my request to become "Spotify Artist" was approved and I have some problems with it. The funniest part is that before becoming artist, I had 2 releases and Spo...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 360 Views
  • 1 replies
  • 0 likes