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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351966 Views
  • 901 replies
  • 105 likes
  • Account
  • 351966 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152173 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152173 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88261 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88261 Views
  • 68 replies
  • 10 likes

Artist approval

Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still haven’t been approved. Any idea how long this takes?

  • Newbie
  • Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still ha...
  • Maxim
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Spotify family question

I have gone ahead and added my children to the family account. Up until now, the monthly charge would be charged to their individual debit cards. Will the charge discontinue and only my credit card charged for the Family account?

  • Newbie
  • I have gone ahead and added my children to the family account.  Up until now, the monthly charge would be charged to their individual debit cards.  Will the charge discontinue and only my c...
  • Maxim
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Solved!! Listening to music on two devices at the same time using the same account

Hello, i'm having an issue I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same time using the same account?

  • Newbie
  • Hello, i'm having an issue   I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same t...
  • phan_times
  • Community Legend
  • 1190 Views
  • 1 replies
  • 0 likes
  • 1190 Views
  • 1 replies
  • 0 likes

Solved!! Subscribe Premium account in Viet Nam

I just create the new account in Viet Nam and tried to subscription account. After enter credit card, I got the message: Payment failed. Try again, or use a different payment method. What should I do?

  • Casual Listener
  • I just create the new account in Viet Nam and tried to subscription account. After enter credit card, I got the message: Payment failed. Try again, or use a different payment method. What should...
  • manhnguyenn
  • Casual Listener
  • 935 Views
  • 2 replies
  • 0 likes
  • 935 Views
  • 2 replies
  • 0 likes

E-mail changing

Hi there!I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to change to another one!Thanks for your time.

  • Newbie
  • Hi there! I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to ...
  • rossi1911
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Visa Declined

When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details." I am in the US. It is a VISA. I called my bank and I have no holds, and am cleared for e-commerce or foreign purchases. They lady at my ...

  • Newbie
  • When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details."   I am in the US. It is a VISA. I called my bank and I have no holds, an...
  • tati_arg
  • Newbie
  • 5341 Views
  • 14 replies
  • 6 likes
  • 5341 Views
  • 14 replies
  • 6 likes

Solved!! Can't log in or change password

I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since that requires the proper password. The email I got...

  • Newbie
  • I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since...
  • ronieldelarosa
  • Newbie
  • 108020 Views
  • 17 replies
  • 13 likes
  • Account
    Login
    Premium
  • 108020 Views
  • 17 replies
  • 13 likes

Follow Artist Bug - "Follow" does not follow the artist profile but single track or track listing

I am running into this issue all the time and hope to find a solution here: I would like to follow an artist and hit the "Follow" button on the artist profile page.Now, very often, I don't actually follow their Profile but rather what looks to be a s...

2018-02-28_1132.png 2018-02-28_1141.png Screen Shot 2018-02-28 at 11.32.09.png 2018-02-28_1132asda.png
  • Casual Listener
  • I am running into this issue all the time and hope to find a solution here:   I would like to follow an artist and hit the "Follow" button on the artist profile page. Now, very often, I don'...
  • user-removed
  • Not applicable
  • 4251 Views
  • 6 replies
  • 5 likes
  • Subscription
  • 4251 Views
  • 6 replies
  • 5 likes

Solved!! Desvincular cuenta de facebook de spotify

Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium nueva que me hice y no me deja por lo que ya se vinculo con la anterior. Muchas Gracias. Saludos.

  • Newbie
  • Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium nueva que me hice y no me deja por lo que ya se vinculo...
  • osornios
  • Spotify Star
  • 248754 Views
  • 69 replies
  • 30 likes
  • Premium
    Security
    Subscription
  • 248754 Views
  • 69 replies
  • 30 likes

Solved!! Duda con plan familiar

Me interesa contratar el plan familiar, para mi hermano y yo, pero tengo dudas, algunas veces me encuentro fuera de la cuidad y lo sigo utilizando con cualquier internet, me vere afectado por no estar en el mismo domicilio con la otra subcuenta?, o n...

  • Casual Listener
  • Me interesa contratar el plan familiar, para mi hermano y yo, pero tengo dudas, algunas veces me encuentro fuera de la cuidad y lo sigo utilizando con cualquier internet, me vere afectado por no esta...
  • osornios
  • Spotify Star
  • 4220 Views
  • 20 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4220 Views
  • 20 replies
  • 0 likes

Remove or block a follower

How Can I remove or block a follower? It is very annoying not to have that option.

  • Newbie
  • How Can I remove or block a follower?  It is very annoying not to have that option.
  • jmancini307
  • Newbie
  • 656 Views
  • 2 replies
  • 15 likes
  • 656 Views
  • 2 replies
  • 15 likes

Solved!!Superuser Contribution Change payment

When I select the update buttton to change payment on the subscription page nothing loads that allows me to make any change to my credit card information. Looks like the /change-payment page will not load.

  • Casual Listener
  • When I select the update buttton to change payment on the subscription page nothing loads that allows me to make any change to my credit card information.  Looks like the /change-payment page wi...
  • fleabit1
  • Casual Listener
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Change Email Problem

My spotify account is linked to Facebook and I need to change the email address. I went to Facebook and they have my current/updated email addres and have for months, spotify wont change/update it and I don't know how and there's no contact informati...

  • Newbie
  • My spotify account is linked to Facebook and I need to change the email address. I went to Facebook and they have my current/updated email addres and have for months, spotify wont change/update it an...
  • dliving
  • Newbie
  • 1282 Views
  • 2 replies
  • 1 likes
  • 1282 Views
  • 2 replies
  • 1 likes

GETTING PREMIUM FAMILY ACCOUNT SET UP IS A NIGHTMARE

The fact that i can't contact anyone for help is ridiculous. I signed up for the premium service, then added the family, however the settings are wrong and it's impossible to figure out how to fix them. My son is getting ads on his account, I know th...

  • Newbie
  • The fact that i can't contact anyone for help is ridiculous. I signed up for the premium service, then added the family, however the settings are wrong and it's impossible to figure out how to fix th...
  • 419 Views
  • 0 replies
  • 1 likes
  • Premium
  • 419 Views
  • 0 replies
  • 1 likes

Solved!! Spotify Premium won't take my money

Up until this year I was paying for two Premium plans (one for me and one for my wife) both with my Visa credit card. Both accounts stopped working on 01/03/16, one year and one month after I signed up for Premium on 12/3/14. I verified my card had p...

  • Regular
  • Up until this year I was paying for two Premium plans (one for me and one for my wife) both with my Visa credit card. Both accounts stopped working on 01/03/16, one year...
  • Taylorjoymarks
  • Newbie
  • 4162 Views
  • 17 replies
  • 1 likes
  • Account
    Premium
  • 4162 Views
  • 17 replies
  • 1 likes

Need to Change Account

I am unable to login into my account because I lost my password and the email used to set it up is deactivated so I am unable to access the link for the password reset. I need to change billing information.

  • Visitor
  • I am unable to login into my account because I lost my password and the email used to set it up is deactivated so I am unable to access the link for the password reset. I need to change billing infor...
  • user-removed
  • Not applicable
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but can't log in

I just set up a premium family account. My debit card has been charged. When I try to log in I get a message that my email address is not recognized. Please advise.

  • Newbie
  • I just set up a premium family account. My debit card has been charged. When I try to log in I get a message that my email address is not recognized. Please advise.
  • Julian
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution pay with norwegian card and use swedish spotify?

Can I use swedish spotify with a norwegian bank card? I tried to manage the premium subscription and "update" but the only options i get is to cancel or upgrade. According to the support page about changing country I have to update the card info in o...

  • Newbie
  • Can I use swedish spotify with a norwegian bank card? I tried to manage the premium subscription and "update" but the only options i get is to cancel or upgrade. According to the support page about c...
  • Julian
  • Moderator
  • 712 Views
  • 1 replies
  • 0 likes
  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country

Hi, Currently I've moved for 6 month to other country, and as its kinda pricey to use mobile network here (plus its slow) decided to buy Spotify premium, but when I trying to change my country in account setting I can't because of "this email is alre...

  • Newbie
  • Hi,  Currently I've moved for 6 month to other country, and as its kinda pricey to use mobile network here (plus its slow) decided to buy Spotify premium, but when I trying to change my country...
  • Julian
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Where's my Confirmation Mail?

Hey Spotify Community, I use a free Spotify Account with a GMX mail address. A friend of mine said that I'll get a confirmation mail to let Spotify know that I'm real. But I didn't get one...Can I click maybe on a button like "send a confirmation mai...

  • Newbie
  • Hey Spotify Community,   I use a free Spotify Account with a GMX mail address. A friend of mine said that I'll get a confirmation mail to let Spotify know that I'm real. But I didn't get one.....
  • phan_times
  • Community Legend
  • 1991 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 1991 Views
  • 1 replies
  • 0 likes