Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407753 Views
  • 959 replies
  • 107 likes
  • Account
  • 407753 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177295 Views
  • 119 replies
  • 113 likes
  • Account
  • 1177295 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100312 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100312 Views
  • 68 replies
  • 10 likes

Ready to scream

I am so frustrated with spotify right now. I don't understand why I can't contact them directly to have my issue resolved. I upgraded my service to the premium family plan but when I send an invitation to my husband and son it is just taking them to ...

  • Newbie
  • I am so frustrated with spotify right now. I don't understand why I can't contact them directly to have my issue resolved. I upgraded my service to the premium family plan but when I send an invitati...
  • Robert_W
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Login issues

When I try to login on my smart TV it sends me a code on my phone telling me to enter it in to login, however, it's not accepting the code! Help.

  • Newbie
  • When I try to login on my smart TV it sends me a code on my phone telling me to enter it in to login, however, it's not accepting the code! Help.
  • Robert_W
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Login
  • 363 Views
  • 1 replies
  • 0 likes

Problem in logging into spotify mobile app

Im unable to log into my account through my spotify mobile app..but im able to log into my account through chrome ..It is showing tht the password and username or email do not match bt same password and email are crct when im trying to log in through...

  • Visitor
  • Im unable to log into my account through my spotify mobile app..but im able to log into my account through chrome ..It is showing tht the password and username or email do not match bt same password ...
  • Robert_W
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Is anyone from Spotify here able to confirm what is going on with leaked account details?

My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password.Got a couple of emails from haveibeenpwned a couple of hours later, looked at the pastebin and there was my ...

  • Casual Listener
  • My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password. Got a couple of emails from haveibeenpwned a couple o...
  • Robert_W
  • Community Legend
  • 1061 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 1061 Views
  • 2 replies
  • 0 likes

Need invoice for company but cannot add VAT nr and company name on my account

How can you add your company name + VAT number to your account so that you get invoices on your company and not on your personal name?

  • Casual Listener
  • How can you add your company name + VAT number to your account so that you get invoices on your company and not on your personal name?
  • Maxim
  • Spotify Star
  • 2978 Views
  • 5 replies
  • 1 likes
  • 2978 Views
  • 5 replies
  • 1 likes

Superuser Contribution Name at my Account

I can't see my name at my Spotify account? I delete my Facebook profile and I got Spotify log in at that one, how can I get my name back at here?? Instead of "Log In with Facebook" I changed to "Username and Passord". Can you help me?

  • Newbie
  • I can't see my name at my Spotify account? I delete my Facebook profile and I got Spotify log in at that one, how can I get my name back at here?? Instead of "Log In with Facebook" I changed to "User...
  • SergioDavid
  • Roadie
  • 491 Views
  • 7 replies
  • 0 likes
  • 491 Views
  • 7 replies
  • 0 likes

I can't find my prenium account

I pay for prenium but can't seem to find my logins

  • Newbie
  • I pay for prenium but can't seem to find my logins
  • Hubo
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

Can't login in work computer

I can't login to my account on my PC app. I've found solution where you have to change network settings, but as I am in my work computer that would need admin access, plus will disable my ethernet. Is there any other way? I'm getting error code 4 as ...

  • Visitor
  • I can't login to my account on my PC app. I've found solution where you have to change network settings, but as I am in my work computer that would need admin access, plus will disable my ethernet. I...
  • Bethany_Dawn
  • Community Legend
  • 905 Views
  • 1 replies
  • 0 likes
  • Login
  • 905 Views
  • 1 replies
  • 0 likes

Solved!! Won't Accept Credit Card Information

I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more information other than card number, expiration dat...

  • Newbie
  • I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more...
  • bearnyc
  • Music Fan
  • 124241 Views
  • 80 replies
  • 8 likes
  • Account
    Premium
    Subscription
  • 124241 Views
  • 80 replies
  • 8 likes

Superuser Contribution My password no longer works, and I do not receive an e-mail when I try to reset the password

I have a premium account. Two nights ago I was logged out of the account and told that my password was incorrect when I tried to log back on. When I try to reset the password, I do not receive an email. I fear my account has been hacked. Is there any...

  • Visitor
  • I have a premium account. Two nights ago I was logged out of the account and told that my password was incorrect when I tried to log back on. When I try to reset the password, I do not receive a...
  • SergioDavid
  • Roadie
  • 603 Views
  • 1 replies
  • 0 likes
  • Login
  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify + hulu student

i started a spotify +hulu student account through facebook, although i never use facebook because ive felt sketchy about it for years , i now want to remove it (the facebook link to both apps. ), but it wont give me any other log in option, when i tr...

  • Newbie
  • i started a spotify +hulu  student account through facebook, although i never use facebook because ive felt sketchy about it for years , i now want to remove it  (the facebook link to both ...
  • SergioDavid
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Help: "A Facebook error has occurred..."

Hi, how can I open a support ticket? I just bought a new smartphone (Fairphone 2, running Android 5). After installing facebook and Spotify, I can't log in to Spotify. I have a Premium Account associated with my Facebook account. Whenever I press "Lo...

  • Regular
  • Hi,   how can I open a support ticket? I just bought a new smartphone (Fairphone 2, running Android 5). After installing facebook and Spotify, I can't log in to Spotify. I have a Premium Accou...
  • 12NMilnes
  • Newbie
  • 89750 Views
  • 26 replies
  • 1 likes
  • Account
    Login
    Premium
  • 89750 Views
  • 26 replies
  • 1 likes

Superuser Contribution Can't connect to Facebook

Hi! Hope this is the correct section.My issue is very easy to explain: when I click "Connect to Facebook" in the desktop app, nothing happens. That's it. No matter which Spotify account I am using.If I do the same in the Android app, a window opens a...

  • Casual Listener
  • Hi! Hope this is the correct section. My issue is very easy to explain: when I click "Connect to Facebook" in the desktop app, nothing happens. That's it. No matter which Spotify account I am using....
  • forgettingcloud
  • Casual Listener
  • 870 Views
  • 2 replies
  • 1 likes
  • 870 Views
  • 2 replies
  • 1 likes

Family plan

Good Morning, My name is Keuver, I'm Brazilian. I have a problem, in the company where I work the staff decided to make a family plan with everyone in the company, we put the address of the company and everything, but every month of some problem with...

  • Casual Listener
  • Good Morning,   My name is Keuver, I'm Brazilian.   I have a problem, in the company where I work the staff decided to make a family plan with everyone in the company, we put the addres...
  • Luke
  • Spotify Star
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

How can I delete my account (no access to email)

I want to delete my spotify account . My spotify account is connected to my fb account but I don't have access to the email address on my Facebook . I just updated my email address on Facebook but spotify is still giving me the old one. how can I sol...

  • Newbie
  • I want to delete my spotify account . My spotify account is connected to my fb account but I don't have access to the email address on my Facebook . I just updated my email address on Facebook but sp...
  • kejt_
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Changing Country in Edit Profile

I'm trying to change the Country I'm in under my profile page. But I can't click on the box to select a different country. I'm Australian but living in Iceland this year. I need to change my country so I can pay with an Icelandic credit card.

  • Casual Listener
  • I'm trying to change the Country I'm in under my profile page. But I can't click on the box to select a different country. I'm Australian but living in Iceland this year. I need to change my country ...
  • timdarbyshire
  • Casual Listener
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change country

Hi,I installed Spotify and connected via Facebook while on a VPN with a Germany IP. For this reason, I think, my country is set to 'Germany' (I'm in Romania). I disconnected the VPN, cleaned all Spotify cookies, logged out and back in, but can't chan...

  • Regular
  • Hi, I installed Spotify and connected via Facebook while on a VPN with a Germany IP. For this reason, I think, my country is set to 'Germany' (I'm in Romania). I disconnected the VPN, cleaned all Sp...
  • aghecenco
  • Regular
  • 754 Views
  • 9 replies
  • 0 likes
  • 754 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Can't change country, even though I am there currently

Hi everyone, I am trying to change my country settings for my Premium account from the UK to Hungary (I live in Hungary but traver a lot). I am in Hungary right now, so it should be working, however, when I go to the "Edit account" part, the country ...

  • Casual Listener
  • Hi everyone,   I am trying to change my country settings for my Premium account from the UK to Hungary (I live in Hungary but traver a lot). I am in Hungary right now, so it should be working,...
  • eszdor33
  • Casual Listener
  • 3188 Views
  • 2 replies
  • 0 likes
  • Account
  • 3188 Views
  • 2 replies
  • 0 likes

Solved!! have messed up trying to create family account.

we now have two family accounts, paid for twice on paypal and possibly renewed a premium account. I am totally lost as how to unravel this. Seem to have spent 40€ tonight instead of 15€ its a nightmare. who do I ask for help?

  • Casual Listener
  • we now have two family accounts, paid for twice on paypal and possibly renewed a premium account. I am totally lost as how to unravel this.  Seem to have spent 40€ tonight instead of 15€ its a n...
  • Niceperson
  • Casual Listener
  • 615 Views
  • 3 replies
  • 0 likes
  • Premium
  • 615 Views
  • 3 replies
  • 0 likes