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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88444 Views

9 replies

2 likes

Account
Login
  • 88444 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

747373 Views

13 replies

4 likes

Account
  • 747373 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757150 Views

18 replies

29 likes

  • 757150 Views
  • 18 replies
  • 29 likes

408: Your contry doesn't match the one in your profile.

I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!

Newbie

I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!

Maxim

Spotify Star

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Account hacked and created 4 mixtapes I cant delete

Hallo, when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too.So Spotify created four mixtapes based on his musictaste. Is there any possibility to delete them or change the genre they're based on?I've ...

Newbie

Hallo,   when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too. So Spotify created four mixtapes based on his musictaste. Is there any possibi...

Maxim

Spotify Star

499 Views

1 replies

0 likes

Account
  • 499 Views
  • 1 replies
  • 0 likes

email change

Hello, fellow members My account shows old mail, that I don't use like forever. It is changed in FB and I cannot change it no matter what I do. Is there anything that I could do to set my mail to the current one?

Newbie

Hello, fellow members 🙂   My account shows old mail, that I don't use like forever. It is changed in FB and I cannot change it no matter what I do.  Is there anything that I could do to...

Maxim

Spotify Star

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Can`t log-in with Internet connection?

Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these problems?

Newbie

Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these proble...

Luke

Community Legend

707 Views

3 replies

0 likes

  • 707 Views
  • 3 replies
  • 0 likes

Superuser Contribution Warning message - Another device using my spotify

Hi, I am streaming to a chromecast in my living room. The music stops and I get a warning that my spotify account is in use somewhere else. I change passwords and force sign out all accounts, repeated 2 times, but this does not help. Apps with access...

Newbie

Hi,   I am streaming to a chromecast in my living room. The music stops and I get a warning that my spotify account is in use somewhere else.    I change passwords and force sign o...

JulianA_Bogota

Roadie

832 Views

1 replies

0 likes

Account
Login
Security
  • 832 Views
  • 1 replies
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Superuser Contribution Disattivare abbonamento spotify premium

Salve.. ho un problema ! Ho dimenticato sia l ‘ account che L email per entrare su spotify.. ma avendo L abbonamento sto continuando a pagare senza poter usare spotify non ricordandomi le credenziali. C’è un modo per disattivare l’Abbonamento?

Visitor

Salve.. ho un problema ! Ho dimenticato sia l ‘ account che L email per entrare su spotify.. ma avendo L abbonamento sto continuando a pagare senza poter usare spotify non ricordandomi le credenziali...

SergioDavid

Roadie

1850 Views

1 replies

0 likes

  • 1850 Views
  • 1 replies
  • 0 likes

Account Hacked

Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only use the desktop app.Can i add a security layer?

Casual Listener

Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only us...

Luke

Community Legend

597 Views

3 replies

0 likes

  • 597 Views
  • 3 replies
  • 0 likes

Resolved. My account is not upgraded tovpremium after purchase of Family subscription via Telia

I have changed my spotify subscription to a Family one via Telia yesterday. However after activation steps my account at spotify remains free and I cannot use my family subscription.

Casual Listener

I have changed my spotify subscription to a Family one via Telia yesterday. However after activation steps my account at spotify remains free and I cannot use my family subscription.

Maxim

Spotify Star

598 Views

3 replies

0 likes

Subscription
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  • 3 replies
  • 0 likes

Superuser Contribution Getting facebook connection temporary error :(

"Sorry there has been a temporary error, please try again later." error when trying to connect facebook.

Newbie

"Sorry there has been a temporary error, please try again later." error when trying to connect facebook.

SergioDavid

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas al iniciar sesión

Me cambié de residencia a otro país , ahora no puedo ni iniciar sesión me sale de que solo puedo usar 14 días en el extranjero tengo Olán familiar pero no me deja entrar

Casual Listener

Me cambié de residencia a otro país , ahora no puedo ni iniciar sesión me sale de que solo puedo usar 14 días en el extranjero tengo Olán familiar pero no me deja entrar

Chris

Spotify

786 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

I need to delete an account so I can change my email!!!!!!!!!!

My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account on my main email so I can switch my main Spotify t...

Visitor

My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account...

IguanaSetup

Community Legend

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Spotify is charging two times the price to my card.

Good evening, a few moments ago it came to my knowledge that my bank account shows two charges ( which are form Spotify). By this I mean that they are charging me the service twice.

Newbie

Good evening, a few moments ago it came to my knowledge that  my bank account shows two charges ( which are form Spotify). By this I mean that they are charging me the service twice.

Robert_W

Community Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify & Google Sharing info

I just got an ad for Indeed on Spotify not 5 minutes after visiting it via Google. It's insanely creepy. Is there any way I can limit either site from sharing my information?

Newbie

I just got an ad for Indeed on Spotify not 5 minutes after visiting it via Google. It's insanely creepy. Is there any way I can limit either site from sharing my information?

SergioDavid

Roadie

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Someone hacked my account!

Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged out already all my account from different devices. ...

Newbie

Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged ...

Maxim

Spotify Star

776 Views

1 replies

0 likes

  • 776 Views
  • 1 replies
  • 0 likes

Premium Family question

I am the owner of our family premium Spotify account. I don't want my kids playlists showing up in my library. Why are they and how do I change the settings?

Newbie

I am the owner of our family premium Spotify account.  I don't want my kids playlists showing up in my library.  Why are they and how do I change the settings?

kk2206

Casual Listener

572 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution Cant log in

Its been a while since the last time i use this app, i updated on my tablet then try to log in with user name and password but i couldn't ir sendme s message that muy account and password dont match with any spotify account, so, change my password an...

Casual Listener

Its been a while since the last time i use this app, i updated on my tablet then try to log in with user name and password but i couldn't ir sendme s message that muy account and password dont match ...

Yul2

Casual Listener

764 Views

2 replies

0 likes

Account
Login
  • 764 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tener Premium me habilita al Plan Familiar?

Desde Uruguay existe un convenio con la empresa Antel para tener el Plan Premium. Al acceder a ese convenio de premium también tenemos el Plan Familiar o son cosas distintas?

Visitor

Desde Uruguay existe un convenio con la empresa Antel para tener el Plan Premium. Al acceder a ese convenio de premium también tenemos el Plan Familiar o son cosas distintas?

JulianA_Bogota

Roadie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Switching from Facebook Account to Student Account

Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to get the discount. I can't unlink the account thoug...

Newbie

Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to...

Maxim

Spotify Star

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Öğrenci indiriminden yararlanmak için kredi kartı şifrelerimi va yazdım ve sonra öğrenci belgemi yolladım ve bana bi kaç güne onay oluşur diye bi kare çıktı ve ödeme kredi kartımda bekleyen işlemlere alındı ama bir gun oldu onay gelmedi işleme alındı...

Newbie

Öğrenci indiriminden yararlanmak için kredi kartı şifrelerimi va yazdım ve sonra öğrenci belgemi yolladım ve bana bi kaç güne onay oluşur diye bi kare çıktı ve ödeme kredi kartımda bekleyen işlemlere...

Julian

Moderator

819 Views

3 replies

0 likes

  • 819 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need help

I forgot the password for my account and also have lost the email it’s connected to. I need to cancel my premium membership but I can not do this because I can’t log on to my account online.my account username is: itsbasicly PLEASE HELP

Newbie

I forgot the password for my account and also have lost the email it’s connected to. I need to cancel my premium membership but I can not do this because I can’t log on to my account online. my acco...

SergioDavid

Roadie

468 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 468 Views
  • 1 replies
  • 0 likes