Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 317 Views
  • 0 replies
  • 6 likes
  • Security
  • 317 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436545 Views
  • 971 replies
  • 108 likes
  • Account
  • 436545 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194088 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194088 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106400 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106400 Views
  • 70 replies
  • 11 likes

Delete Spotify and other businesses like it from your life

From a customer who's used spotify for at least the past two years, if not more, I am extremly dissapointed. For one, who's moronic, inane idea was it to require not only a login password for the computer, but yet another separate loging for a mobile...

  • Newbie
  • From a customer who's used spotify for at least the past  two years, if not more, I am extremly dissapointed. For one, who's moronic, inane idea was it to require not only a login password ...
  • 121698075
  • Regular
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Não recebo o e-mail de verificação para apagar minha conta.

Gostaria de apagar minha conta Free atual ( para fazer uma nova que não tenha sido criada pelo Facebook). Fui seguindo o passo a passo, mas na etapa em que é dito que um e-mail de verificação foi enviado para o seu e-mail, este simplesmente não chega...

  • Visitor
  • Gostaria de apagar minha conta Free atual ( para fazer uma nova que não tenha sido criada pelo Facebook). Fui seguindo o passo a passo, mas na etapa em que é dito que um e-mail de verificação foi env...
  • Bittencourt
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Add my wife as user

I'm pretty sure I already know the answer to this but I thought I'd ask it just incase I truly wasn't aware. I recently just signed up for a Spotify account & connected to our Google Home. Now when my wife is using Google Home to play music it's usin...

  • Newbie
  • I'm pretty sure I already know the answer to this but I thought I'd ask it just incase I truly wasn't aware.  I recently just signed up for a Spotify account & connected to our Google Home.&...
  • Bethany_Dawn
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Name

hi, I would like to know whether to change my name consumer; the possibility has not been given me to choose it and it contains some personal data that i don’t like to share.

  • Newbie
  • hi, I would like to know whether to change my name consumer; the possibility has not been given me to choose it and it contains some personal data that i don’t like to share.
  • Bethany_Dawn
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Subscription Questions

Hi- My family has two separate $9.99/mo accounts, and we haven't been taking advantage of the student discounts. We are considering switching to two separate $4.99/mo accounts, but we also have other family members who might enjoy the family premium ...

  • Newbie
  • Hi-   My family has two separate $9.99/mo accounts, and we haven't been taking advantage of the student discounts. We are considering switching to two separate $4.99/mo accounts, but we also h...
  • Bethany_Dawn
  • Community Legend
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Friend Feed dead

There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?

  • Music Fan
  • There's only sample names on my Friend Feed (Julia Eger, Ben Khan etc). I can see the list of my Facebook friends when I go to 'Find friends', but not the music they are listening to. How do I fix it?
  • Yngvard
  • Music Fan
  • 803 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 803 Views
  • 4 replies
  • 1 likes

What happend to my account ?

guys i have a serious problem suddenly my account name changed my playlists one even my family account subscripton is gone is some one usin my account i need urgent help pls

P_20180416_235953.jpg P_20180417_000752.jpg P_20180416_235943.jpg P_20180416_235930.jpg
  • Casual Listener
  • guys i have a serious problem suddenly my account name changed my playlists one even my family account subscripton is gone is some one usin my account i need urgent help pls     ...
  • portakalfrog
  • Casual Listener
  • 394 Views
  • 3 replies
  • 0 likes
  • Account
  • 394 Views
  • 3 replies
  • 0 likes

Problem with e-mail update - premium membership

It's a long time since I have changed my Facebook's email but it hasn't been updated in Spotify. I just used my credit card for premium membership but the mail got sent to my old email address. So, I didn't get the mail notification from premium memb...

  • Newbie
  • It's a long time since I have changed my Facebook's email but it hasn't been updated in Spotify. I just used my credit card for premium membership but the mail got sent to my old email address. So, I...
  • Noah
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Can't login offline.

I'm a Marine, currently deployed and I just want to be able to hear my music. I got logged out of my account somehow and can't log back in, being that there are no cellphone towers nearby. Is there anything that can be done?

  • Newbie
  • I'm a Marine, currently deployed and I just want to be able to hear my music.  I got logged out of my account somehow and can't log back in, being that there are no cellphone towers nearby.&nbsp...
  • Noah
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kann kein Geräte-Kennwort festlegen.

Hallo, Ich möchte mein Spotify mitg einem Gerät via Gerätepasswort verbinden.Wenn ich mir über die Option Gerätepasswort festlegen eins erstellen möchte, kommt immer diese Fehlermeldung:"Leider war deine E-Mail-Adresse nicht verfügbar. Bitte melde di...

  • Newbie
  • Hallo,   Ich möchte mein Spotify mitg einem Gerät via Gerätepasswort verbinden. Wenn ich mir über die Option Gerätepasswort festlegen eins erstellen möchte, kommt immer diese Fehlermeldung: ...
  • julees229
  • Newbie
  • 2138 Views
  • 3 replies
  • 0 likes
  • 2138 Views
  • 3 replies
  • 0 likes

Superuser Contribution New non-FB account prevents me from logging in on old FB-account

Hello Bit of a complicated problem, but here goes: I just made a new account using my e-mail adress. Up until now I used an account through Facebook, with all my saved albums on it. On this new account, I made a connection to Facebook to view my frie...

  • Casual Listener
  • Hello   Bit of a complicated problem, but here goes:   I just made a new account using my e-mail adress. Up until now I used an account through Facebook, with all my saved albums on it....
  • Lau13
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 375 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I combine two different accounts to just one

When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop but not on my phone?

  • Casual Listener
  • When I first joined Spotify it was on my desktop @ work, then when I got my new android I signed up for a subscription on it. Now I only want one account because I have all this music on my desktop b...
  • vallygrrl_59
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • Account
  • 598 Views
  • 2 replies
  • 0 likes

Please remove my spotify account

Hello, I forgot the email of my second spotify account and it has premium on it. I want to get rid of the premium, but I don't know my email so I can't log in and because of that I can't get rid of premium. Could you please remove my account or atlea...

  • Newbie
  • Hello,   I forgot the email of my second spotify account and it has premium on it.  I want to get rid of the premium, but I don't know my email so I can't log in and because of that I ca...
  • kejt_
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Facebook

I changed my facebook email, but on Spotify I get the old email. Does this matter or not? BTW, I created the account with Facebook.Thanks!

  • Newbie
  • I changed my facebook email, but on Spotify I get the old email. Does this matter or not? BTW, I created the account with Facebook. Thanks!
  • kejt_
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes

can't loggin

i can't remember what email adress is the one from spotify and i forgot my passwort.

  • Visitor
  • i can't remember what email adress is the one from spotify and i forgot my passwort. 
  • kejt_
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can add payment method?

Can anyone help me about payment method. I can’t add any cards on my Spotify account.

  • Casual Listener
  • Can anyone help me about payment method. I can’t add any cards on my Spotify account.
  • tonyryan294
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Behind the lyrics

Hi, I have some troubles with the Behind the lyrics option : the problem is simple, I d’ont have this option. I have linked my genius x Spotify accounts but nothing happened. Spotify is running on version 8.4.49 and my iPhone X on 11.2.5. Of courses ...

  • Casual Listener
  • Hi, I have some troubles with the Behind the lyrics option : the problem is simple, I d’ont have this option.  I have linked my genius x Spotify accounts but nothing happened.  Spotify is...
  • LoanMarques
  • Casual Listener
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

How do I log out from my account on the mobile app?

Am I blind or is there no possibility to og out on my Spotify mobile app and let someone else log in with another account? Now I reinstalled Spotify tp solve that though, but I still would like to know what I am missing.

  • Newbie
  • Am I blind or is there no possibility to og out on my Spotify mobile app and let someone else log in with another account? Now I reinstalled Spotify tp solve that though, but I still would like to kn...
  • ModMagni
  • Newbie
  • 244122 Views
  • 22 replies
  • 3 likes
  • Login
  • 244122 Views
  • 22 replies
  • 3 likes

Family account can't use spotify connect

Hi everyone, We have a family account for my wife and me.In the house we hase a Marantz Amplificador with spotify connect and a box with android google cast.On my personnal account i can see and use the marantz connect function (even if i am at home ...

  • Newbie
  • Hi everyone,  We have a family account for my wife and me. In the house we hase a Marantz Amplificador with spotify connect and a box with android google cast. On my personnal account ...
  • hej_martin
  • Newbie
  • 434 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 434 Views
  • 1 replies
  • 0 likes

Arists Profile

Hello, I am an artist an dust released a track through cdbaby. My name is the same name as another artist and it released my single under their spotify artist profile. Who can I contact to have this corrected. Thanks for any help.

  • Newbie
  • Hello,   I am an artist an dust released a track through cdbaby. My name is the same name as another artist and it released my single under their spotify artist profile. Who can I contact to h...
  • Bethany_Dawn
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes