Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • zPrime
  • Newbie
  • 259618 Views
  • 503 replies
  • 33 likes
  • Account
    Free
  • 259618 Views
  • 503 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12932 Views
  • 6 replies
  • 11 likes
  • Security
  • 12932 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528549 Views
  • 989 replies
  • 113 likes
  • Account
  • 528549 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127924 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127924 Views
  • 74 replies
  • 12 likes

Email Help

I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so I can change the email on my old one and sign up fo...

  • Newbie
  • I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so ...
  • osornios
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
  • 479 Views
  • 1 replies
  • 0 likes

Recibí correo de cobro

Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017

  • Visitor
  • Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017
  • osornios
  • Spotify Star
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch to Student Discount

Hello, I have a $10 Spotify Premium subscription right now, but I'd like to switch to a Student subscription. I went to https://www.spotify.com/us/student/. When I clicked "Get Premium", it took me to https://www.spotify.com/us/account/subscription/....

  • Casual Listener
  • Hello, I have a $10 Spotify Premium subscription right now, but I'd like to switch to a Student subscription.  I went to https://www.spotify.com/us/student/.  When I clicked "Get Premium", ...
  • osornios
  • Spotify Star
  • 861907 Views
  • 227 replies
  • 7 likes
  • 861907 Views
  • 227 replies
  • 7 likes

Superuser Contribution Someone changed the email of my account and added a family package

Hi, I cant access my account. I check my emails from a mailbox i don't check so often and noticed I have received an email on april 15th 2018 for a change of email and I wasn't the one who changed it. Plus, someone added a family package to my accoun...

  • Visitor
  • Hi, I cant access my account. I check my emails from a mailbox i don't check so often and noticed I have received an email on april 15th 2018 for a change of email and I wasn't the one who changed it...
  • Aimee_T
  • Roadie
  • 812 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 812 Views
  • 1 replies
  • 0 likes

Superuser Contribution password reset does not work

I have followed the password reset link and chosen a new password, but when I try to login in the app it tells me I'm using the wrong password

  • Newbie
  • I have followed the password reset link and chosen a new password, but when I try to login in the app it tells me I'm using the wrong password
  • Aimee_T
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen account

I just got an email saying that I changed my email for my paid spotify account to a random one. I went through all the process, which is recommended in help , but it seems to last so long. How long am I gonna wait to get my account back ? Btw.. Spoti...

  • Newbie
  • I just got an email saying that I changed my email for my paid spotify account to a random one.  I went through all the process, which is recommended in help , but it seems to last so long.&nbsp...
  • Aimee_T
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T EDIT ACCOUNT INFO

I've been trying to change some of my account details but keep getting the error "your email address was not available".Can someone help me with this?

  • Newbie
  • I've been trying to change some of my account details but keep getting the error "your email address was not available". Can someone help me with this?
  • Aimee_T
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Cant login

Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account. Can you help me?

  • Newbie
  • Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account.   Can you help me?
  • Luke
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

I want my account back

I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.

  • Newbie
  • I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.
  • kace32
  • Newbie
  • 396 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 396 Views
  • 2 replies
  • 0 likes

Android doesnt recognize premiim

Hello. I just got a new phone and on the new one I doesnt get premium when I log on to the spotify app.I use the exact same email and password on the old phone and new and I dont get premium on the new one. I have tried logging in and out. No luck. W...

  • Casual Listener
  • Hello. I just got a new phone and on the new one I doesnt get premium when I log on to the spotify app. I use the exact same email and password on the old phone and new and I dont get premium on the...
  • RobinEriksen
  • Casual Listener
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 548 Views
  • 1 replies
  • 0 likes

Music producion

Hey!I want to produce a song to spotify so everybody can hear it. But.I dont know how to do it, so can you please help me.

  • Newbie
  • Hey! I want to produce a song to spotify so everybody can hear it.  But. I dont know how to do it, so can you please help me.
  • DerMoriz
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

How to do?

My premium is paid by my telephone company. Now I've finished it but want to keep my Spotify premium account. how do I do?

  • Newbie
  • My premium is paid by my telephone company. Now I've finished it but want to keep my Spotify premium account. how do I do? 
  • Bethany_Dawn
  • Community Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Playlists not on new phone

Hey, I just got a new phone, a Moto g5+ and I have the Starbucks partner Spotify premium account. I put my log in info, I don't use my Facebook, and none of my saved playlists or music is there. I have already tried clearing the data, uninstalling an...

  • Newbie
  • Hey, I just got a new phone, a Moto g5+ and I have the Starbucks partner Spotify premium account. I put my log in info, I don't use my Facebook, and none of my saved playlists or music is there. I ha...
  • Bittencourt
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Other
  • 351 Views
  • 1 replies
  • 0 likes

Change from Telia to regular Spotify

We have Spotify via Telia in Sweden, but will now change to another telephone company. We also have Spotify This way. Telia tills us that our Spotify will be terminated when We leave Telia, and We will have to start a New Spotify account. We have a L...

  • Newbie
  • We have Spotify via Telia in Sweden, but will now change to another telephone company. We also have Spotify This way. Telia tills us that our Spotify will be terminated when We leave Telia, and We wi...
  • Sebasty
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • Account
  • 487 Views
  • 1 replies
  • 0 likes

Paying for Premium if I do not know my password and profile, cancel it

Hi, I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to cancel Premium subscription in this account, please?

  • Casual Listener
  • Hi,   I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to can...
  • Frajby_
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Account available in multiple countries

Hi, I'll travel to the USA next week will be available my premium account there? (my acc is linked to RO)

  • Casual Listener
  • Hi, I'll travel to the USA next week will be available my premium account there? (my acc is linked to RO)
  • andrei5090
  • Casual Listener
  • 699 Views
  • 2 replies
  • 0 likes
  • 699 Views
  • 2 replies
  • 0 likes

Ich kann meinen PSN-Account nicht trennen

Ich habe meinen Spotify-Account mit einem PSN-Account verknüpft, auf den ich keinen Zugriff habe. Jetzt möchte ich auf meiner PS4 mit einem neuen PSN-Account Musik hören und Playlists herunterladen können, kann mich aber nicht einloggen, da mein Spot...

  • Newbie
  • Ich habe meinen Spotify-Account mit einem PSN-Account verknüpft, auf den ich keinen Zugriff habe. Jetzt möchte ich auf meiner PS4 mit einem neuen PSN-Account Musik hören und Playlists herunterladen k...
  • co11ectz
  • Newbie
  • 922 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 922 Views
  • 2 replies
  • 1 likes

Realizei o pagamanto mas ainda não estou premium

Fiz uma assinatura premium na minha conta, recebi uma mensagem de texto da operadora do cartão confirmando uma compra mas não estou premium ainda. Realizei a tentativa denovo, foi cobrado novamente mas de novo não deu certo, ou seja, paguei 2 vezes e...

  • Casual Listener
  • Fiz uma assinatura premium na minha conta, recebi uma mensagem de texto da operadora do cartão confirmando uma compra mas não estou premium ainda. Realizei a tentativa denovo, foi cobrado novamente m...
  • Bittencourt
  • Spotify Star
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

Account hacked, updated and can’t find old playlists

Help- my account was hacked and upgraded to premium for family. Also my playlists are all gone. I was able to reset the password but that’s it.

  • Newbie
  • Help- my account was hacked and upgraded to premium for family.  Also my playlists are all gone.  I was able to reset the password but that’s it.
  • Maxim
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to family premium and playlists disappeared

I have just discovered that all my playlists are gone! I had made a huge one specially for my wedding in june and now I cannot reach it!The only change I did to my account was upgrade from premium to family premium!can anyone help me with this issu?

  • Newbie
  • I have just discovered that all my playlists are gone! I had made a huge one specially for my wedding in june and now I cannot reach it! The only change I did to my account was upgrade from premium ...
  • Melody
  • Spotify
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 545 Views
  • 1 replies
  • 0 likes