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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76029 Views

28 replies

0 likes

  • 76029 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93619 Views

9 replies

2 likes

Account
Login
  • 93619 Views
  • 9 replies
  • 2 likes

worst company ever

What kind of stupid company lets somebody from an IP in a country thats never accessed my account before successfully login? Every other service views that as a red flag, especially when I logged in earlier that day in Canada. And what kind of stupid...

Newbie

What kind of stupid company lets somebody from an IP in a country thats never accessed my account before successfully login? Every other service views that as a red flag, especially when I logged in ...

GonzaEscobar234

Regular

421 Views

1 replies

0 likes

Account
Premium
  • 421 Views
  • 1 replies
  • 0 likes

Changing username from a bunch of garbage

Hi,signed up to Spotify today and I get greeted with a name that is completely gibberish. It does call me SynthicMagic but the actual username is something like c3648diidbiehdkwj56 or some garbage like this.How would I go about fixing this and do I n...

Casual Listener

Hi, signed up to Spotify today and I get greeted with a name that is completely gibberish. It does call me SynthicMagic but the actual username is something like c3648diidbiehdkwj56 or some garbage ...

Bethany_Dawn

Community Legend

891 Views

1 replies

0 likes

Account
Free
Login
  • 891 Views
  • 1 replies
  • 0 likes

Solved!! Someone is using my account

Someone is using my account and creating playlists they named one i am offline please dont delete but there device is not showing in offline devices, i login via facebook and have changed fb pw

Regular

Someone is using my account and creating playlists they named one i am offline please dont  delete but there device is not showing in offline devices, i login via facebook and have changed fb pw

Ramasesuk

Regular

1082 Views

2 replies

0 likes

Account
  • 1082 Views
  • 2 replies
  • 0 likes

Ways to pay monthly

I need some help. I have only got a basic account with a cash card used for direct debits and standing orders, and a top up card which has a CVV code on the back but I'm unable to use as a payment card on here. Can I set up a standing order or direct...

Casual Listener

I need some help. I have only got a basic account with a cash card used for direct debits and standing orders, and a top up card which has a CVV code on the back but I'm unable to use as a payment ca...

Bethany_Dawn

Community Legend

1108 Views

3 replies

0 likes

  • 1108 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan but can't listen on two phone at the same time

Hi, I have updated my subscription from a single user ($10 to a family plan $15) but I am not sure why when I am trying to listen to music and my wife is listening at the same time I get the notification on my phone that "you are listening on...{my w...

Regular

Hi,   I have updated my subscription from a single user ($10 to a family plan $15) but I am not sure why when I am trying to listen to music and my wife is listening at the same time I get the...

JackBeau

Composer

1165 Views

1 replies

0 likes

Account
  • 1165 Views
  • 1 replies
  • 0 likes

activity feed not showing my activity

I switched to private a few days ago and then switched back on my mac book, I have spotify of my phone and tablet, and since I switched my activity no longer shows up on my friends feed, its been going on for the last few days... tried downloading ap...

Music Fan

I switched to private a few days ago and then switched back on my mac book, I have spotify of my phone and tablet, and since I switched my activity no longer shows up on my friends feed, its been goi...

JackBeau

Composer

951 Views

1 replies

1 likes

Account
  • 951 Views
  • 1 replies
  • 1 likes

is impossible get in the account..I am going to give up and uninstaller in mi PC

SPANISH: +ES IMPOSIBLE ACCEDER A MI CUENTA....DIRIJE EL ENLACE A INTERNET EXPLORER, Y ES PESIMO ESE NAVEGADOR!! ADEMÁS TODOS LOS INTENTOS POR HACERLO EN OTROS NAVEGADORES PARA UNICAMENTE ACCEDER A MI CUENTA SON INFRUCTUOSOS, ES COMO SI SE HUBIESE ELI...

Newbie

SPANISH: + ES IMPOSIBLE ACCEDER A MI CUENTA....DIRIJE EL ENLACE A INTERNET EXPLORER, Y ES PESIMO ESE NAVEGADOR!! ADEMÁS TODOS LOS INTENTOS POR HACERLO EN OTROS NAVEGADORES PARA UNICAMENTE ACCEDER A ...

Luke

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Playlists not appearing

Premium User. I have a number of playlists in Spotify, but recently all but 5 no longer appear when I go to Library-Playlists on my mobile devices. They all appear on my laptop.If I tap on my profile pic in the top left corner and tap on where it say...

Regular

Premium User. I have a number of playlists in Spotify, but recently all but 5 no longer appear when I go to Library-Playlists on my mobile devices. They all appear on my laptop. If I tap on my profi...

Luke

Community Legend

4120 Views

1 replies

0 likes

Account
Premium
  • 4120 Views
  • 1 replies
  • 0 likes

Solved!! how to accept invite to premium for family

i already have an account with spotify. How do I activate my invite to premium family?

Newbie

i already have an account with spotify.  How do I activate my invite to premium family?

nikobeck

Newbie

344901 Views

62 replies

5 likes

Premium
  • 344901 Views
  • 62 replies
  • 5 likes

Superuser Contribution I want Family premium

Holy cow. Spotify harder to directly contact than the mob . Spotify. I AM Premium. I had to drop for reasons I'm confused and concerned by .you NEVER Reply to tmyour emails . Insgibe how you treat your non premium. If I don't hear back within 24 in s...

Visitor

Holy cow. Spotify harder to directly contact than the mob . Spotify. I AM Premium. I had to drop for reasons I'm confused and concerned by .you NEVER Reply to tmyour emails . Insgibe how you treat yo...

Melody

Spotify

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music stops randomly when played on HT amp

I started using Spotify recently since it has not been available in South Africa that long. I upgraded to premium so that I could get it to cast to my HT amp which has the app. Everything worked great until a few days ago when the music would just st...

Casual Listener

I started using Spotify recently since it has not been available in South Africa that long. I upgraded to premium so that I could get it to cast to my HT amp which has the app. Everything worked grea...

Melody

Spotify

1549 Views

4 replies

0 likes

  • 1549 Views
  • 4 replies
  • 0 likes

Minha conta aperece em nome de outra pessoa quando envio convite

Quando envio convite da minha conta chega em nome de outra pessoa e minha exposa não consegue se cadastrar na minha conta familiar.

Casual Listener

Quando envio convite da minha conta chega em nome de outra pessoa e minha exposa não consegue se cadastrar na minha conta familiar.

douglasalencar

Casual Listener

668 Views

2 replies

1 likes

  • 668 Views
  • 2 replies
  • 1 likes

Cant remember Username

Hi everyone, wondering if you can help. I have been using Spotify for a while now and paying for Premium. I have in the last few days upgraded my phone contract and switched my phone. Now what I thought was my log in info is actually of a a older acc...

Newbie

Hi everyone, wondering if you can help. I have been using Spotify for a while now and paying for Premium. I have in the last few days upgraded my phone contract and switched my phone. Now what I thou...

JackBeau

Composer

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Logging In Problems

Hello. I know this may sound ridiculous but I know my user name, I just don't know which email I used for this account. Therefore, requesting to reset my password is useless because it doesn't state which email the link is sent to. Please, if someone...

Newbie

Hello. I know this may sound ridiculous but I know my user name, I just don't know which email I used for this account. Therefore, requesting to reset my password is useless because it doesn't state ...

JackBeau

Composer

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Release Radar songs from artists I don't want

For about 3-5 months now I have been getting songs from a few different artists that Im not a fan of. I think I listened to one of their songs once and then now their songs are in my playlist every week, is there a way I give the algorithm a hint tha...

Newbie

For about 3-5 months now I have been getting songs from a few different artists that Im not a fan of. I think I listened to one of their songs once and then now their songs are in my playlist every w...

JackBeau

Composer

1077 Views

1 replies

1 likes

  • 1077 Views
  • 1 replies
  • 1 likes

Solved!! Problemas al Cambiar de cuenta premium a Familiar

Buen día, tengo una cuenta premium y quiero hacerla crecer a una cuenta Familiar, pero al momento de pagar me dice que hay problemas con la tarjeta de credito o el banco y no me permite la operación, pero esa tarjeta es la misma que uso para pagar mi...

Casual Listener

Buen día, tengo una cuenta premium y quiero hacerla crecer a una cuenta Familiar, pero al momento de pagar me dice que hay problemas con la tarjeta de credito o el banco y no me permite la operación,...

santiagotico

Casual Listener

210464 Views

43 replies

2 likes

Account
  • 210464 Views
  • 43 replies
  • 2 likes

Superuser Contribution can't follow or unfollow artists.

Someone please help me. I can't follow or unfollow artists. < Post moved from blog comments >

Casual Listener

Someone please help me. I can't follow or unfollow artists.  < Post moved from blog comments >

Melody

Spotify

2922 Views

1 replies

0 likes

Account
  • 2922 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify being played on other device interferes with remote drvice

We have premium, and control Spotify on our heos speakers from two phones. When I leave the house and someone at home starts Spotify up on the speakers, a notification pops on my phone (now not on the same network) and stops playback of other apps, a...

Newbie

We have premium, and control Spotify on our heos speakers from two phones. When I leave the house and someone at home starts Spotify up on the speakers, a notification pops on my phone (now not on th...

Melody

Spotify

1217 Views

3 replies

0 likes

Account
  • 1217 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot connect to Facebook using Windows Desktop App or through website

Hi, I have an issue that seems to be quite popular. I try to connect my FB account using the desktop app and it just does nothing when I click the button. When I try to do the same through the website it gives me the error: Sorry there has been a tem...

Casual Listener

  Hi,   I have an issue that seems to be quite popular. I try to connect my FB account using the desktop app and it just does nothing when I click the button. When I try to do the same t...

Melody

Spotify

1553 Views

5 replies

0 likes

Account
  • 1553 Views
  • 5 replies
  • 0 likes

Spotify freezes whenever trying to log in

Whenever I try to login into Spotify on my desktop, it would just freeze and not do anything. I've resetted my password and reinstalled the program multiple times already, yet the same problem still occurs. My login credentials are certainly correct ...

Newbie

Whenever I try to login into Spotify on my desktop, it would just freeze and not do anything. I've resetted my password and reinstalled the program multiple times already, yet the same problem still ...

Kreyon

Newbie

556 Views

1 replies

0 likes

Login
  • 556 Views
  • 1 replies
  • 0 likes