log in

[goetschalcke]

I can login via the website to spotify with my id /pw

I cannot login via the downloaded spotify application, not on my pc and not on my android ?

Tried already closing/reopening the application, reinstalling it, nothing helps

Anyone that can pls help me

[Astame]

Hi there!

Is there any error messages when your trying to log in?

[goetschalcke]

just the fact that I seem to be using a wrong id or a wrong password

with the exact same id and password I can login on the website

[Astame]

@goetschalcke

Have you tried to reset your password. If you haven't click the link below:

https://www.spotify.com/password-reset/

[goetschalcke]

yep I did, already twice and surprisingly I always can login with the new pasword on the website but still not on the application itself.  I do get an error code 3

[Astame]

@goetschalcke

Are you using an email or a username to access your account? 

[goetschalcke]

e-mail

[Astame]

Do you have a username connected to your email. If so try to use your username instead of your email. 

[goetschalcke]

No, but do you have any idea where I can set that one ?

[Astame]

Sorry, that's not possible if you're using an email. Instead can you try to run Spotify as administer.

[goetschalcke]

Other idea, if I would completely cancel my account and recreate, would that help ?

I hope that the link with my email address is as such also gone and I can use that for my new account again

[Astame]

@goetschalcke

Get in touch with the Spotify support team by clicking the link below.

https://support.spotify.com/contact-spotify-support/

They will help you to cancel your currently Spotify account and recreate a new account.

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