not functional Premium on Android

[wengersimon]

Hello

I have a Premium (Family to be exact) account, I can log in on my Desktop and use Spotify without issues.

When I use Spotify on Android I can log in (same credentials, I can see my Avatar and username) it suggests getting Premium, I cannot see my Playlists and cannot un.shuffle.

I tried the howtos available in this forum, uninstalling the app, deleting the com.spotify...-folders, rebooting, deleting the offline devices on the website and reinstalling the app. No success.

I cannot fully use my paid account like this!
Thanks for any help!
Simon

[iamsavease]

Hey @wengersimon,

It is highly unlikely that Spotify has disabled your subscription.

Please check that you have logged in with the right email, or that you have not signed in with a duplicate account. A good way to do this is to:

• Try signing in with Facebook.
• Try using a different common email you own.
• Try using a different username to login.

If you still cannot login to your Premium account:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you have lost full access to the significant account, please refer to the links below to contact a Spotify employee so that he can take a look under the hood.

[wengersimon · Accepted solution]

Finally found the solution:

It is possible to have multiple accounts with THE SAME USERNAME! I wasn't aware of this.

I logged in to my device with my username and password A (from memory), whereas I logged in to the web player with the identical username and the (autosaved) password B.

Both logins were accepted as 'correct' but feeded 2 different accounts!

Good to know!

Thanks for the hint with the acccounts.

[rufus_lenhador]

Hello,

I was former premium paying via Itunes account. Changed my phone to Android (OS is Android, phone is Samsung S7 Edge) and suspended payment on iphone. My premium expired around 2 days ago. On my Android I made yearly subscription with one card (didn´t checked if was charged yet) and nothing happened, same 2 days ago. Today, tried with an International card (i´m from Brazil) wich has an App on my phone, and same time got the message that I was charged on the yearly subscription. But, I´m still becoming message that my premium account is on standby. 

[rufus_lenhador]

So, not any contact yet. What's going on here? Payment was made, credit card charged, still premium paused message and still no response from support.