Help Wizard

Step 1


paying for 3 accounts, in which 2 i am not using

paying for 3 accounts, in which 2 i am not using






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Hello, today i was checking my bank account and it seems i am paying for 3 premium accounts, in which one i m using and i should change to student , since i am a university student since 2 years ago.

The other one i am paying for my Brother and third one, i cannot track it. the payment for the third one started in February 2018.

I have checked if  it is connected to my Facebook, but it is not.
somewhere i can get some help?

1 Reply

Hey, @jcondori 
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that you're experiencing this issue. In this case, I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.


If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,

LuanSpotify Star
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