premium account

[simbuh]

I paid for a premium account, but I still only have a free account. I checked my online banking and I was charged the premium membership fee. I tried logging out of spotify and back in several times but still no change. Thank you.

[user-removed]

Hello @simbuh, Welcome to the Community,

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

Cheers,

Vincent