this is the worst website i have come across. i cant get a problem fixed because i cant talk to a person.if a real person can help i would be forever grateful. i have a premium account it is me and 2 family members. when i first got the account it worked for me and one family member. every time the other family member went to listen to their music she would knock him off, now when we try to listen to music me (the admin) will knock my son (1 family member) off leaving only one person able to listen to music. i do have the family premium. i have tried to replace 1 member using a different email address but it tells me that that person already has an account when it was a new email address (never was used brand new email) that i got before trying to replace the member. i have uninstalled spotify a number of times and reinstalled, i tried cancelling the account and getting a new account with a different new email (just created) and invited 1 family with a new email (just created) and it tells me that person is already a member. i have created 4 new email addresses that will never be used else where. HOW DO I GET ALL THREE OF US (ME AND 2 FAMILY MEMBERS) TO BE ABLE TO LISTEN TO MUSIC AT THE SAME TIME. we are using 1 ipod and 2 android phones
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Thanks for reaching out on the Spotify Community.
I am sorry to hear that you have been experiencing these issues. It is rare for this type of problem to occur, but let's try a few things to get the music flowing once again.
First, let's learn some facts about Premium for Family;
Premium for Family lets you get six separate Premium accounts (you plus up to 5 family members) with one discounted monthly subscription.
You and each of your family (at the same address) you invite will enjoy:
Note: Premium for Family is not eligible for promotions or for payment through Spotify gift cards. It's not possible to subscribe to Premium for Family with iTunes in-app payments.
Now, let's follow some simple instructions with registering a Family for Premium member on your account;Invite a member
Only the administrator of the plan is able to invite a member.
To invite someone to join one of the allotted subaccounts in your plan:
Only the administrator of the plan can change a member.
If you’ve received an email invitation to join Premium for Family, first of all, congratulations! Secondly, in the email, click ACCEPT INVITATION. Then:
These instructions should get the music flowing for all Premium for Family members once again. In the rare event that the above procedures do not resolve the problem, please refer back here and we'll continue some troubleshooting.
Note: All Premium for Family members must be signed into the Spotify service with their private and unique login information. Signing in with the same account on multiple devices will interrupt listening for all users.
I would recommend signing up with the traditional registration and not Facebook to avoid potential issues with Premium for Family.
It has been a pleasure assisting with this question today.